--- title: UVdesk Reviews meta_title: 'UVdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how UVdesk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # UVdesk Reviews **Vendor:** WebKul **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About UVdesk UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support. ## UVdesk Reviews ### 1. Review of UVdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about UVdesk?** Simple and effective. Very much suitable ticketing panel for small businesses **What do you dislike about UVdesk?** Customer support can take a bit time to get back to you **What problems is UVdesk solving and how is that benefiting you?** Help desk related ### 2. Best Help Desk app, if you are looking for clean and simple UI. **Rating:** 4.0/5.0 stars **Reviewed by:** Archit S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about UVdesk?** It's Clean User Interface, easy dashboard and high compatibility will Make you fall in love with it with few minutes. It's so easy to operate that even non-IT people will be able to use it with ease. **What do you dislike about UVdesk?** If you get any technical error, then it might can take extra long to be resolved as their customer service is a little bit slow but that's really hard that you will face any issue. **What problems is UVdesk solving and how is that benefiting you?** We are using it for managing are clients and resolving their problems as fast as possible by keeping an eye over real time status of each query registered with us. ### 3. IT analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about UVdesk?** It has a very user-friendly interface. I have not found a more simple and effective software that will allow you to work with different programs. The UVdesk has always been excellent and quickly solves problems. **What do you dislike about UVdesk?** There were a few bugs to get started, but I think this was due to the version of PHP I used, the quick support for me. **What problems is UVdesk solving and how is that benefiting you?** I've set up my email with UVdesk, and any mail that arrives in my mailbox is converted to a ticket, and I can return my every client and partners. - [View UVdesk pricing details and edition comparison](https://www.g2.com/products/uvdesk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A34%3A26+-0500&secure%5Bsession_id%5D=953f3c3b-865b-4102-a278-07cce6c9769e&secure%5Btoken%5D=d667f873749e8451a962c93f339733356fd4347d01208780238f6af01345deba&format=llm_user) ## UVdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top UVdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)