Thank you for sharing your feedback about the support and service provided by USU. We're thrilled to hear that our team's expertise and knowledge have positively impacted your company, especially in the critical area of SAP compliance. It's rewarding to know that our efforts are resulting in tangible benefits and savings for your organization.

We take your comments about the user-friendliness of our tool very seriously. Our goal is to make our software as accessible and intuitive as possible for all users. We acknowledge that there is always room for improvement, and we're committed to enhancing the user experience based on feedback like yours. Our development team will continue to work on making the tool more user-friendly, ensuring that our clients can leverage its full potential with ease.

It's great to learn about the positive outcomes you've experienced with our SAP compliance tool. Ensuring compliance while maximizing savings is a priority for many of our clients, and we're pleased to support you in achieving these objectives.

Thank you again for choosing USU and for taking the time to review our service. We value your business and feedback, and we look forward to continuing to support your company's success. If you have any more insights to share or need further assistance, please don't hesitate to reach out.

Thank you for taking the time to share your positive experience with the USU SAM tool in your organization! We're delighted to hear that the ease of navigating through tabs has significantly improved your ability to access the necessary information quickly and efficiently.

We appreciate your feedback regarding the unavailability of certain products from your current vendors, including specific articles and manufacturing materials. We understand how crucial it is to have a comprehensive view of all your assets and resources. Our team is continuously working on expanding our vendor network and enhancing our database to include a wider range of products and materials. We value your input and will consider it as we plan future updates to ensure our tool meets the evolving needs of our customers.

It's great to know that USU is solving the critical issue of centralizing contract and renewal information, making it easier for management to oversee and make informed decisions. Streamlining these processes can lead to significant time and cost savings for your organization.

We're committed to providing our clients with the best possible experience and solutions to meet their IT asset management needs. Should you have any further feedback, questions, or need assistance, please don't hesitate to reach out to us.

Thank you once again for your review and for choosing USU. We look forward to continuing to support your organization's success.

Thanks a lot for sharing your thoughts on USU! It's great to hear that you're finding value in the wealth of features our platform offers for managing users, applications, and documents. We're all about giving you the tools you need to make your work easier and more efficient.

We hear you on the learning curve and the format preferences. Getting comfortable with any robust software can take a bit of time, but we're glad you stuck with it. Your feedback about the EU date/time format is especially appreciated. We're always looking for ways to make USU more customizable and user-friendly, so we'll take this into consideration for future updates.

It's wonderful to know that USU is serving as a reliable, all-in-one place for your call center's knowledge articles, making it easy to house and update your documents. We're here to support you in streamlining your processes and making information accessible.

If there's anything we can do to help or any other feedback you'd like to share, please don't hesitate to reach out. Your experience and satisfaction are our top priorities. Thanks again for choosing USU and for your valuable insights!

Thank you for your review! We're thrilled to hear you've had a great experience with our technical and project implementation teams at USU. Your kind words mean a lot to us!

We also appreciate your honesty about the application needing tweaks. We're on it – constantly working to make our software more user-friendly right from the start. Your feedback is crucial to this process, so thank you for sharing.

We're glad to hear our solutions are helping you manage your licenses effectively. If there's anything more we can do or any suggestions you have, please feel free to reach out. We're here to make your experience even better.

Thanks again for your support and feedback!

Hi there!

Thank you for your positive feedback about USU (formerly Aspera). We appreciate your comments on how it's an excellent tool for mapping processes and standardizing knowledge. We understand the importance of version control and providing a reliable source of up-to-date information.

Regarding the UI, we appreciate your feedback and are actively working to improve the user experience. We also acknowledge the limitations on embedding external content and understand the need for greater flexibility in this area. We are continuously exploring ways to enhance our platform's capabilities.

Thank you for highlighting the benefits of using USU (formerly Aspera) in keeping your team aligned, delivering consistent updates, and effectively mapping processes. We value your feedback and remain committed to improving our services.

Best regards,

Jillian Bamforth

Field Marketing Manager - North America

USU

Hello Christine,

I'm Jillian Bamforth, Field Marketing Manager for North America at USU. Thank you for sharing your feedback.

We appreciate your positive comments about our SAM tool's link attachment feature and are actively working to improve the editing experience. We're pleased to hear that our tool is assisting with "one-touch resolution."

Your feedback is invaluable, and we're here to address any further questions or concerns you may have. Thank you for choosing USU.

Best regards,

Jillian Bamforth

Field Marketing Manager, North America

USU

Thank you for your positive review of USU Smart Track, and we're glad to hear that it's a valuable tool for managing software and hardware assets. We appreciate your honest feedback about some of the challenges you've encountered, and we are committed to addressing them. Our goal is to continue providing a centralized platform that helps organizations ensure license compliance, reduce costs, and improve asset tracking through real-time data and process automation. Thank you for choosing USU Smart Track for your ITAM needs.

Thank you for sharing your positive feedback about USU and our services. We're glad to hear that you find our toolset to be excellent and appreciate the flexibility it offers in managing different data inputs, complex or customized licensing, and analysis on more efficient ways of licensing or adjusting the footprint.

We understand that USU can be difficult to use for staff who may not be knowledgeable about licensing, but we strive to offer comprehensive support and training to ensure that all users can take full advantage of our toolset.

It's great to hear that USU has helped your company gain insights into data and identify areas where data may be lacking or conflicting. We're also pleased to hear that our toolset has helped highlight risks and opportunities for reducing spend through small or large adjustments.

Thank you for choosing USU and our managed services to help solve your company's ITAM needs. We appreciate your business and look forward to continuing to provide insightful and valuable services.

I am sorry to hear about the issues you've experienced with USU over the past three years. While we all appreciate your positive feedback about our software interface and engineering team, I do apologize for falling short of your expectations. We are committed to resolving any outstanding issues and improving our software and services to better simplify software license management. Please feel free to reach out to us with any specific issues you would like to address. My personal email is jillian.bamforth@usu.com. I am looking forward to collaborating to exceed your expectations, Eric. Thank you!

Thanks so much for your wonderful review! Many of our customers realize the value of one repository which normalizes several data sources into a single view of your software estate. Also, good news about your UI API feature request, this is currently in the USU roadmap!