EASE OF USE AND CUSTOMER SERVICE. PRICING AND ONLINE TOOLS Review collected by and hosted on G2.com.
I have no issues or concerns and see no downside to using this tool. Review collected by and hosted on G2.com.
I love their customer service. I love that when we bring things to the table for them, they're already thinking of how they can get that on our tax statement and how they can make it easier for our office and our taxpayers. Review collected by and hosted on G2.com.
There isn't anything we don't like. Review collected by and hosted on G2.com.
We're delighted to hear that you appreciate our customer service and the way we handle tax statements in bulk. Thank you for sharing your positive experience!
USIO has a great team that communicates consistently and a product that performs consistently so customers experience our brand as intended. Review collected by and hosted on G2.com.
Sometimes production has limited information about the desired send Review collected by and hosted on G2.com.
Thank you, Jennifer for those kind words. As always, let us know how we can better serve you.
Sy Green has always gone far and beyond the average vendor and the added personalized service is appreciated and exceptional. he has always been accommodating whenever needed. Review collected by and hosted on G2.com.
There are really none that I can think of. Review collected by and hosted on G2.com.
We are thrilled to hear that Sy Green has consistently provided exceptional personalized service. Thank you for acknowledging our commitment to accommodating your needs. We appreciate your feedback and look forward to continuing to serve you.
I use Usio for running credit card payments and I find it easy to process payments and maneuver through the site. I also appreciate the quick payments received and the great customer service from Gia Gant. Review collected by and hosted on G2.com.
n/a Review collected by and hosted on G2.com.
We're thrilled to hear that you find our payment processing easy and efficient! We're also glad to hear that you appreciate the outstanding customer service provided by Gia Gant. Thank you for your feedback!
USIO's customer support and response time is great! Review collected by and hosted on G2.com.
When we have funded above our balance, the batch is rejected rather than held. If we were notified, we could replenish the prefund account and process the file. Review collected by and hosted on G2.com.
Thank you for your positive feedback on our customer support and response time! We appreciate your suggestion regarding notifications for funded amounts exceeding the balance. We will review our processes to see how we can better assist you in these situations. If you have any further feedback or questions, please feel free to reach out to us. We are here to help and ensure a smooth experience for you.
Usio is the best TPP we’ve used. Their tech is amazing, and they provide outstanding customer service. In particular, Marie Arellano has stayed late multiple times to help me troubleshoot issues on our end. Review collected by and hosted on G2.com.
At times, they use a third-party reseller between them and the client, which can muddy the waters and make communication less straightforward. Love just working direct with them! Review collected by and hosted on G2.com.
Thank you for your positive feedback! We're glad to hear that you've had a great experience with our tech and customer service. We'll definitely take your feedback about the third-party reseller into consideration to improve our communication process.
The support team for questions regarding merchant processing. Review collected by and hosted on G2.com.
At this point we have no negative feedback to offer. Review collected by and hosted on G2.com.
Thank you for your feedback.
Usio provides integrated payments solutions that we have plugged into our software solution to accept credit card and ACH payments online. Their experienced staff is a phone call away and is extremely resourceful. Implementation and integration has been a breeze!
We leverage them for Merchant Services, Bill Printing and Mailing, Disbursement, and Escheatment. Review collected by and hosted on G2.com.
They provide the ability to accept multiple payment channels like CC, Debit, Mobile Wallets, ACH, etc. however, they do not have a solution for Venmo (which is commonly asked for by our clients.) We understand the risk/difficulty with Venmo, as it is meant for Peer to Peer payments however, customers of our merchants have available balances in their venmo wallets and would like the ability to utilize those balances to make payments. . Review collected by and hosted on G2.com.
Our organization has been using USIO.com for over a year now, and we couldn't be happier with the service. The platform is incredibly user-friendly, making it easy for our team to manage and process payments efficiently.
Customer support at USIO.com is top-notch. Whenever we've had questions or needed assistance, their team has been prompt, knowledgeable, and genuinely helpful. It's clear that they prioritize their customers and strive to provide the best possible service.
Additionally, the integration capabilities with our existing systems have been a game-changer. The setup was straightforward, and the platform's compatibility with various software solutions has saved us a lot of time and effort. Review collected by and hosted on G2.com.
We currently don't see any downsides with our partnership with Usio. Review collected by and hosted on G2.com.
We're thrilled to hear that you've had such a positive experience with our platform and customer support. Thank you for choosing Usio!