--- title: Ushur Reviews meta\_title: 'Ushur Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Ushur works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Rapid Application Development (RAD) url: https://www.g2.com/categories/rapid-application-development-rad --- ### Ushur Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Ushur for its **exceptional customer support** , which greatly enhances collaboration and solution-finding efforts. [(5 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544191&qs=pros-and-cons#reviews) Users find Ushur to be **intuitive and easy to use** , streamlining collaboration and implementation processes effectively. [(5 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1545063&qs=pros-and-cons#reviews) Users value the **excellent customer support** of Ushur, appreciating their responsiveness and commitment to partnership. [(5 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544025&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Ushur, highlighted by rapid problem-solving and effective collaboration for optimal results. [(4 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544093&qs=pros-and-cons#reviews) Users commend Ushur for its **exceptional business growth support** , achieving significant productivity gains and effective campaign management. [(3 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436670&qs=pros-and-cons#reviews) Users note the **missing features** in Ushur, including limited search functionality and incomplete reporting capabilities. [(4 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544970&qs=pros-and-cons#reviews) Users report encountering **software bugs** in Ushur, affecting workflow creation and overall experience during development. [(3 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436425&qs=pros-and-cons#reviews) Users report **error issues** with Ushur, including bugs and unfirm delivery dates affecting overall satisfaction. [(2 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436618&qs=pros-and-cons#reviews) Users note the **limited features** of Ushur, with several still in development causing bugs in workflow creation. [(2 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436688&qs=pros-and-cons#reviews) Users find the **complexity of Ushur flows** requires IT expertise, limiting maintenance and adjustments by business users. [(1 mentions)](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544082&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ushur ##### 1. Customer Support Users commend Ushur for its **exceptional customer support** , which greatly enhances collaboration and solution-finding efforts. [ See 5 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544191&qs=pros-and-cons#reviews) See Related User Reviews JB Jonathan B. Mid-Market (51-1000 emp.) 5.0/5 "Ushur is a platform with great customer service that is highly customizable to fit any need." What do you like about Ushur? The Ushur platform is easy to engage with for Aflac's needs. It has been invaluable as a platform for our BSP's. Customer support and partnership ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you like about Ushur? Good customer support thus far. Solution-oriented and willing to work with us to find the best solution for our staff and the members we serve. Ushur ##### 2. Ease of Use Users find Ushur to be **intuitive and easy to use** , streamlining collaboration and implementation processes effectively. [ See 5 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1545063&qs=pros-and-cons#reviews) See Related User Reviews JB Jonathan B. Mid-Market (51-1000 emp.) 5.0/5 "Ushur is a platform with great customer service that is highly customizable to fit any need." What do you like about Ushur? The Ushur platform is easy to engage with for Aflac's needs. It has been invaluable as a platform for our BSP's. Customer support and partnership ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Overall a good text service" What do you like about Ushur? The easy build, set up and implementation timelines. ##### 3. Helpful Users value the **excellent customer support** of Ushur, appreciating their responsiveness and commitment to partnership. [ See 5 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544025&qs=pros-and-cons#reviews) See Related User Reviews JB Jonathan B. Mid-Market (51-1000 emp.) 5.0/5 "Ushur is a platform with great customer service that is highly customizable to fit any need." What do you like about Ushur? The Ushur platform is easy to engage with for Aflac's needs. It has been invaluable as a platform for our BSP's. Customer support and partnership ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you like about Ushur? Good customer support thus far. Solution-oriented and willing to work with us to find the best solution for our staff and the members we serve. Ushur ##### 4. Efficiency Users appreciate the **efficiency** of Ushur, highlighted by rapid problem-solving and effective collaboration for optimal results. [ See 4 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544093&qs=pros-and-cons#reviews) See Related User Reviews JB Jonathan B. Mid-Market (51-1000 emp.) 5.0/5 "Ushur is a platform with great customer service that is highly customizable to fit any need." What do you like about Ushur? The Ushur platform is easy to engage with for Aflac's needs. It has been invaluable as a platform for our BSP's. Customer support and partnership ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you like about Ushur? Good customer support thus far. Solution-oriented and willing to work with us to find the best solution for our staff and the members we serve. Ushur ##### 5. Business Growth Users commend Ushur for its **exceptional business growth support** , achieving significant productivity gains and effective campaign management. [ See 3 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you like about Ushur? Good customer support thus far. Solution-oriented and willing to work with us to find the best solution for our staff and the members we serve. Ushur ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Always willing to explore the possible" What do you like about Ushur? Ushur staff are a pleasure to deal with. They take the time to understand our requirements and to try to meet them. We have experienced a significan ### 5 Cons or Disadvantages of Ushur ##### 1. Missing Features Users note the **missing features** in Ushur, including limited search functionality and incomplete reporting capabilities. [ See 4 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544970&qs=pros-and-cons#reviews) See Related User Reviews JB Jonathan B. Mid-Market (51-1000 emp.) 5.0/5 "Ushur is a platform with great customer service that is highly customizable to fit any need." What do you dislike about Ushur? Search functionality would be helpful to the platform. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you dislike about Ushur? A lot of features in Ushur Studio are still in development, so there are some bugs when creating workflows. However, customer success has been very re ##### 2. Software Bugs Users report encountering **software bugs** in Ushur, affecting workflow creation and overall experience during development. [ See 3 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436425&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you dislike about Ushur? A lot of features in Ushur Studio are still in development, so there are some bugs when creating workflows. However, customer success has been very re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Always willing to explore the possible" What do you dislike about Ushur? It can be difficult to get firm delivery dates for new releases. On several occasions we have experienced flaws on the technical side. It gives the ##### 3. Error Issues Users report **error issues** with Ushur, including bugs and unfirm delivery dates affecting overall satisfaction. [ See 2 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436618&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Always willing to explore the possible" What do you dislike about Ushur? It can be difficult to get firm delivery dates for new releases. On several occasions we have experienced flaws on the technical side. It gives the AN Abhishek N. Mid-Market (51-1000 emp.) 4.0/5 "Easy to Build and user friendly" What do you dislike about Ushur? Still some bugs that needs to be taken care of. Couple of features still needs to be there, but they are a work in progress and the Ushur team is on ##### 4. Limited Features Users note the **limited features** of Ushur, with several still in development causing bugs in workflow creation. [ See 2 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=2436688&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great thus far!" What do you dislike about Ushur? A lot of features in Ushur Studio are still in development, so there are some bugs when creating workflows. However, customer success has been very re AN Abhishek N. Mid-Market (51-1000 emp.) 4.0/5 "Easy to Build and user friendly" What do you dislike about Ushur? Still some bugs that needs to be taken care of. Couple of features still needs to be there, but they are a work in progress and the Ushur team is on ##### 5. Complexity Users find the **complexity of Ushur flows** requires IT expertise, limiting maintenance and adjustments by business users. [ See 1 mentions ](https://www.g2.com/products/ushur/reviews?filters%5Bsentiment_snippet%5D=1544082&qs=pros-and-cons#reviews) See Related User Reviews SJ Sean J. Enterprise (\> 1000 emp.) 4.5/5 "An enlightening and collaborative experience with Ushur." What do you dislike about Ushur? I'm writing this from a business user perspective. Some of the Ushur flows we have built are pretty complicated as we are solving issues with multiple ## Top-Rated Alternatives [ ![UiPath Agentic Automation](https://images.g2crowd.com/uploads/product/hd_favicon/52d1ee45d138a2ab66b69bb703ed76ce/uipath-agentic-automation.svg "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Automation Anywhere Agentic Process Automation](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/ushur/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/27/2023 "Always willing to explore the possible" 3.5/5 What do you like best about Ushur? Ushur staff are a pleasure to deal with. They take the time to understand our requirements and to try to meet them. We have experienced a significant amount of productivity gains using Ushur products over the past few years. Review collected by and hosted on G2.com. What do you dislike about Ushur? It can be difficult to get firm delivery dates for new releases. On several occasions we have experienced flaws on the technical side. It gives the impression that the releases are not as thoroughly tested as they could be. Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? We use Smartmail to reduce the manual handling of the huge volumes of email received in our organisation. It integrates with our workflow system and has been of great benefit to date. We are working toward a full B2B solution for secure document transmission using the Invisible Portal. We are hopeful that this will be a success Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SJ Sean J. Enterprise (\> 1000 emp.) 6/2/2023 "An enlightening and collaborative experience with Ushur." 4.5/5 What do you like best about Ushur? Their speed of development is astonishingly quick. On numerous occasions, we have approached Ushur with a problem statement, and they have returned within several weeks with a usable proof of concept that can be quickly deployed on our platform. Their relationship management is also excellent. They always support you, and any challenges encountered are tackled with the correct level of urgency. You get a real sense they care about your issues and what you are trying to achieve. Review collected by and hosted on G2.com. What do you dislike about Ushur? I'm writing this from a business user perspective. Some of the Ushur flows we have built are pretty complicated as we are solving issues with multiple flows and products, and this requires IT expertise to develop and maintain. I want a situation in the future to allow more business users to maintain the flow and make simple adjustments as required. However, this may naturally come in the future as we build up the Ushur expertise in our company. Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? Our first project with Ushur was to find a solution to triage and direct all our incoming emails to the appropriate service teams. All of this work was done manually. Now, with the help of Ushur, emails are automatically indexed on our workflow system and directed to the service team within several minutes versus a 48 hour turnaround. The benefits achieved were equivalent to the effort of 7 full-time staff, and it allowed customer queries to reach the intended team in minutes versus days. We have since developed solutions with Ushur that automatically transforms free-form data from our clients into loadable data sets for our business systems, thus reducing significant manual effort. We are in the early phases of deploying a B2B online platform to allow the secure sharing and validation of data, and we have also just launched a retirement claim validation process that utilises Ushur's document scanning and invisible app technology. Our retirement claims will now be automatically scanned and vetted for the supporting documentation, and if any documents are missing, it will trigger an invisible app engagement with the client. This process is all done within 5 minutes versus a 2 to 3-day cycle time when done manually by an agent. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/18/2023 "Overall a good text service" 3.5/5 What do you like best about Ushur? The easy build, set up and implementation timelines. Review collected by and hosted on G2.com. What do you dislike about Ushur? Testing for more complicated text pathways need to be done before product is delivered to customer. Also reporting needs to be improved Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? Ability to get messages to our members. It also has scaled our staff rather than making manual calls Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Mid-Market (51-1000 emp.) 7/25/2023 "Pleasant cooperation" 3.5/5 What do you like best about Ushur? Fluent and pleasant cooperation. Issues raised are taken care of. Great innovation aspect. Positive outcomes. Review collected by and hosted on G2.com. What do you dislike about Ushur? Not always 100% compatible with our company's needs (combination of restrictions at both Ushur end and our company's end). Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? 1. Drive customers towards self-service. We see a low uptake of the VCA. Aim is for members to solve their own issues by means of a guided flow. 2. AI labelling is accurate 3. SMS delivery rate is fairly stable now, but tends to fluctuate. Deeper RCA and constant follow-up is needed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/25/2023 "We love working with Usher!" 5/5 What do you like best about Ushur? Excellent customer service! They are so responsive and very easy to communicate with. Review collected by and hosted on G2.com. What do you dislike about Ushur? Usher is super easy to use and build out campaigns. Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? Usher is helping us address Redetermination for the Medicaid population Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 7/20/2023 "Easy to work with" 5/5 What do you like best about Ushur? The team that we work with are incredibly easy to communicate and brainstorm with. They regularly assist with campaigns and help us to determine what is the best course of action. Review collected by and hosted on G2.com. What do you dislike about Ushur? I have not experienced any downsides at this time to working with Ushur. Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? Getting educational content to our membership base in a quick and efficent manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 7/20/2023 "Onsite Program Review" 5/5 What do you like best about Ushur? The onsite training that was provided was very helpful in educating on how to build campaigns. Review collected by and hosted on G2.com. What do you dislike about Ushur? There are no current issues with this vendor Review collected by and hosted on G2.com. What problems is Ushur solving and how is that benefiting you? Ushur is currently assisting us with member engagement via text campaigns, with expansion opportunities into other modalities. Review collected by and hosted on G2.com. 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