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Usetiful Reviews & Product Details

Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable. With Usetiful you can build product tours, checklists, and tooltips, all without coding! Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.

Seller

Dobbytec OU

Discussions

Usetiful Community

Languages Supported

English

Overview by

Ondrej Dobias

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Top-Rated Alternatives

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Usetiful Integrations

(1)

Integration information sourced from real user reviews.

Usetiful Media

Provide users with step-by-step product walkthroughs that guide them towards the 'aha' moment'.

Tooltips and hotspot beacons offer contextual help without obstructing the user's workflow.

Embedded onboarding content gets up to 4x more user engagement compared to onboarding widgets.

Usetiful Demo - All help content easily accessible with Portal

Create a self-service portal for customers to find their solutions quickly and easily.

Usetiful Demo - Install Usetiful in less than 3 minutes

Installing Usetiful is a breeze, just add a code snippet or install via NPM package to your application.

Usetiful Demo - No-code content creation

No coding nor developer assistance is required to create onboarding content.

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Ondřej B.

CMO

Small-Business (50 or fewer emp.)

3/12/2025

"Great and agile tool to increase a revenue for our app nimbleWorks"

5/5

What do you like best about Usetiful?

Great UX, UI and ability to AB test our creatives, easy to implement and start to use. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Not really any negative feature that I would find. Review collected by and hosted on G2.com.

Rahul M.

Product Designer

Small-Business (50 or fewer emp.)

10/7/2024

"Usetiful Experience"

5/5

What do you like best about Usetiful?

In Usetiful what I like the most is the Tours and Smart Tips feature Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

For me the integrated surveys are least helpful Review collected by and hosted on G2.com.

Hai N.

Customer Success Manager

Small-Business (50 or fewer emp.)

9/3/2024

"A Powerful Tool for CRM Onboarding"

4/5

What do you like best about Usetiful?

- User-friendly interface

- Powerful customization options

- Comprehensive analytics Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

While the tool is relatively easy to use, some advanced features might require a bit of learning curve Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Usetiful has been an absolute game-changer for our CRM onboarding process. As a non-technical team, we were initially apprehensive about creating engaging and effective onboarding experiences. However, Usetiful's intuitive interface and extensive features made it incredibly easy to build custom walkthroughs that guide our new users seamlessly. Review collected by and hosted on G2.com.

Gil R.

Co-founder & CPO

Small-Business (50 or fewer emp.)

6/3/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"A great digital adoption platform"

5/5

What do you like best about Usetiful?

Usetiful has been a game-changer for our user onboarding. Its ease of use stands out—creating product tours and feature announcements is a breeze. The intuitive interface allows our team to quickly set up and customize tours without technical hassle.

The flexibility and effectiveness of Usetiful ensure our users have a seamless experience. Plus, their customer support is top-notch, always responsive and helpful. If you need a simple and powerful digital adoption platform, Usetiful is the perfect choice! Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Honestly, there's really nothing to complain about with Usetiful, except that, like many similar tools, it doesn't work as reliably if users have ad-blockers activated. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Rahul B.

Head of business

Small-Business (50 or fewer emp.)

7/9/2024

"The Secret Weapon for Smooth Software Rollouts"

4.5/5

What do you like best about Usetiful?

Usetiful's interface is so intuitive; I created my first product tour in minutes. The level of customization is impressive. I can tailor the experience perfectly for our users. We've seen a significant increase in feature adoption and user satisfaction since implementing Usetiful Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Some advanced features have a bit of a learning curve. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Usetiful has been a game-changer for our product. We were struggling with users not fully understanding our software's capabilities and churning early. Usetiful's interactive walkthroughs have made onboarding a breeze, guiding our users through key features and ensuring they find value quickly. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

12/14/2024

"Usetiful is integral to onboarding!"

5/5

What do you like best about Usetiful?

Usetiful manages to ensure ease of use while offering advanced targeting, customization, and logic without making their UX complicated or cumborsome. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Needs to allow a little more customization in flowchart view. Review collected by and hosted on G2.com.

Josh D.

CEO

Small-Business (50 or fewer emp.)

1/23/2025

"Excellent product and really great support!"

5/5

What do you like best about Usetiful?

Way better than intercom product tours and the support is top notch Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

I dont have any complaints with the product Review collected by and hosted on G2.com.

Juan Agustin C.

Consultor

Small-Business (50 or fewer emp.)

4/15/2024

"The solution that saved us time and brought creativity"

5/5

What do you like best about Usetiful?

What I liked most is the ability to automatically generate tours on screens, replacing conventional guides or help windows in WordPress, while also being able to create interactive pop-ups with discounts to encourage freemium users to upgrade to licensed versions. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

So far, we haven't found anything negative, except for the inability to remove the white label in the basic version. Review collected by and hosted on G2.com.

Angus L.

Co-founder & COO

Small-Business (50 or fewer emp.)

7/10/2024

"Accelerate the implementation of my product tutorial significantly."

4.5/5

What do you like best about Usetiful?

- the GUI is very user-friendly

- a line integration is beneficial for me

- separate development effort for me Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

- The price is too high

- It only works on Chrome

- Sometimes the position is not correct Review collected by and hosted on G2.com.

Jason G.

CEO

Small-Business (50 or fewer emp.)

5/29/2024

"Great Onboarding Asset"

5/5

What do you like best about Usetiful?

Usetiful is easy to get started and working. They have been very helpful in training and support. We use it often for any new feature updates. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

There is a slight lag in the preview testing page Review collected by and hosted on G2.com.