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YP

Yossi P.

Co-Founder and COO

Small-Business (50 or fewer emp.)

6/15/2024

"Great product for you company's website"

4.5/5

What do you like best about UserWay?

Very easy to integrate, setup takes a couple of hours and you're done! Review collected by and hosted on G2.com.

What do you dislike about UserWay?

A little bit over featured and my design team had to struggle a little bit to get it to look good. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

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We're glad to hear that you found UserWay easy to integrate and setup! We understand that design compatibility can be a challenge, and we're continuously working to improve the user experience for all.

Please feel free to reach out to our support team (desk@support.userway.org) at the first sign of trouble. We can help get any future integrations down to just a few minutes.

Thank you for your feedback!

IM

Ioana M.

Direct Marketing Specialist

Mid-Market (51-1000 emp.)

11/26/2023

"Great tool for the little things that mean a lot"

5/5

What do you like best about UserWay?

UserWay brings the proper variation of accessibility tools so that the majority of visually challenged peers or those with various processing hurdles can get around sites easier. I especially like that the most important features are not hidden behind UserWay's paywall, because accessibility is a right, not a luxury people should struggle to afford.

Installing the widget was quick, easy, and everything went smoothly otherwise, which is also great, as you don't need specialists to struggle to implement it on a website.

Their customer support is quick and on point, too, big thanks for that. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I like the customizable aspect, although perhaps it could be a little more flexible to properly make the widget feel and look like it's part of the sites posted on. Integration could still have some work put in, but it's not a huge downside really. Being able to toggle and hide the widget out of the way after applying the settings and being able to use it frequently without it hindering anything makes up for the limited customizing options. Review collected by and hosted on G2.com.

Response from Rodrigo Asai of UserWay

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Thank you for sharing your positive experience with us. We're committed to providing accessible tools that are easy to integrate and use, and we're glad to hear that you found the installation process quick and smooth. We appreciate your feedback on the customization options and will continue to work on enhancing the flexibility of the widget.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

9/23/2024

"easy to embed. straight to the point. good customer service."

5/5

What do you like best about UserWay?

helps protect me from lawsuits. So far it has been very easy to use and implement. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

a bit expensive but overall i think it provides value. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

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We're glad to hear that you find UserWay easy to use and implement, and that it helps protect you from ADA lawsuits. We understand that cost is an important factor, and we strive to provide the best value for our customers.

GH

Gitti H.

Ecommerce Manager

Enterprise (> 1000 emp.)

6/18/2024

"Seamless and fast"

5/5

What do you like best about UserWay?

We were looking for an alternative to the Digital Accessibility Platform on our website. Userway met all the criteria we were looking for, and the transition and implementation were quick, easy, and seamless. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

We could use more customization options. Review collected by and hosted on G2.com.

Response from Ben Stern of UserWay

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Gitti,

Thank you for leaving your feedback and we are happy to hear you are satisfied with your choice. We would like to understand more about your customization options. Please send your feedback to: desk@support.userway.org

Have a great day,

UserWay Team

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/8/2024

"Using UserWay to improve website accessibility"

4/5

What do you like best about UserWay?

It was very easy to implement and customize. As someone who never dealt with accessibility, it was very straightforward. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

The billing for scanning an widget was in two separate places, it was a bit confusing. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

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We apologize for any confusion with the billing process. We'll take your feedback into consideration to improve the user experience.

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/11/2024

"Simple & Powerful tool"

5/5

What do you like best about UserWay?

Fair pricing and excellent assistance for what's offered. The product they offer is worth every penny! Review collected by and hosted on G2.com.

What do you dislike about UserWay?

Userway could provide more tools to offer for the ongoing customer which can be served as a package to the customer with the currently subscribed product. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

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It's great to hear that our accessibility widget has been helpful for your website. We're committed to providing easy installation and reliable solutions.

LH

Lyece H.

Mid-Market (51-1000 emp.)

2/24/2024

"Easy to implement, easy to use, extremely powerful"

5/5

What do you like best about UserWay?

Simple, crystal-clear, almost too easy! One-click installation, the integration is already done: the icon appears on the site and there starts the magic! The plugin is powerful, customizable and all without modifying a single line of code. The customer support is fantastic, very responsive and attentive. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I hate that everything on our website doesn't work this way: easily and hassle-free. Review collected by and hosted on G2.com.

What problems is UserWay solving and how is that benefiting you?

As an NGO, compliance with accessibility rules on our site is very important to us and we've been thinking about it for a long time. We had our doubts about making our site easily accessible, as it wasn't initially designed with this in mind, but Userway turned out to be a fantastic solution, enabling all our visitors to be able to consult all our content. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

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We appreciate your kind words about UserWay's ease of use and powerful features. It's great to hear that our plugin has helped make your website easily accessible to all visitors, and we're committed to providing excellent customer support. Thank you for choosing UserWay for your NGO's accessibility needs.

ER

Emma R.

Small-Business (50 or fewer emp.)

10/20/2023

"Exceptional support even at the free level."

5/5

What do you like best about UserWay?

I have been using the UserWay widget for over a year now and am very appreciative of its functionality. It is comforting to know that our users have an easy way to make our website easy to read and understand. The widget is easy to find and use and includes a comprehensive suite of tools. Recently, after an update, the widget started causing javascript errors on my website. I reached out to support, really not expecting much to happen. However, in just a few days, they had researched what was going on, fixed it and emailed me to let me know it should be functional now. I was very impressed by their response, especially seeing as I am using the free version. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

I would love to see some educational pricing on its paid levels. Review collected by and hosted on G2.com.

Response from Rodrigo Asai of UserWay

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We are delighted to hear that you have found our support team to be responsive and helpful, even at the free level. Your feedback about educational pricing for our paid levels is valuable to us, and we will take it into account as we continue to improve our offerings.

PG

Piotr G.

Mid-Market (51-1000 emp.)

1/22/2024

"Quality tools with great tech support"

5/5

What do you like best about UserWay?

Great tech support which responds very quickly. Good pricing in comparison to other companies.

Customizable user flows for Scanner. The dashboard of the Scanner has a detailed A11y violation breakdown. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

The scanner dashboard is not as clear as I expected - e.g. I can not delete the URL if such was added for a specific domain. Also, I can not edit any of these. Same with domains - I can exclude them from the initial screen/active monitoring but I can not remove them. Also if I want to rename an inactive domain I have to first add it to the initial screen by setting it to be visible. Review collected by and hosted on G2.com.

Response from Ben Stern of UserWay

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Thank you for taking the time to leave your valuable feedback. We will make sure that our Scanner product team receives it.

The UserWay Team

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/16/2024

"I was helped by Rodrigo who was very patient and ultimately helped me troubleshoot my issue."

4/5

What do you like best about UserWay?

Very simple to integrate into our websites. Review collected by and hosted on G2.com.

What do you dislike about UserWay?

We had an issue with the widget not showing up within certain pages, but it was ultimately reslolved. Review collected by and hosted on G2.com.

Response from Uriel Weisz of UserWay

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We're glad to hear that Rodrigo provided you with patient and helpful assistance. Thank you for your feedback on the simplicity of integrating UserWay into your websites.