UserWay makes it very easy to integrate and customize this tool with WordPress websites.

Their support team is stuffed with people that are very knowledgeable with coding and websites. If the immediate chat support is unable to help, we've always had issues resolved by the next day.

Our account representative is extremely responsive and helpful. Every agency has a client or two that needs some sort of exception and that's where the representative comes in and saves the day.

UserWay is feature rich and works reliably. It's a quality solution that we can confidently offer to our clients to solve their accessibility concerns. Review collected by and hosted on G2.com.

Sometimes UserWay breaks when your website uses performance improvement plugins for caching, code minification, etc. (WP Rocket, for example). For this, it is important to exclude the UserWay script from being optimized.

Sometimes other scripts can also conflict with UserWay, causing it to malfunction, show inaccurate colors, or just not show up at all. However, the UserWay support team has always been quick to help us identify and resolve these issues! Review collected by and hosted on G2.com.

UserWay made our accessibility integration quick and seamless. The platform is fast and easy to use, and the sales team was professional and friendly. Their technical support was also very responsive and efficient whenever we needed help. Review collected by and hosted on G2.com.

One limitation we encountered was that the solution couldn't be used on a staging environment. While this was a bit inconvenient during development, it seems to be a common restriction across the industry, as we couldn’t find other companies that offered it either. Review collected by and hosted on G2.com.

Everyone was friendly and knoweldgable. The process was fast and easy, and when I needed help they were minutes away. Review collected by and hosted on G2.com.

Nothing! I am not good at tech, but the way they had this process so streamlined, it didnt matter! Review collected by and hosted on G2.com.

As someone who had never used UserWay before, I had a lot of technical questions in regards to functionality. All my questions were responded to quickly and in a way that may sense. I honestly don't recall having received better customer service from anyone before. Review collected by and hosted on G2.com.

There really isn't anything to dislike. If I was to make a suggestion it would be to have more flexibility with where the basic UserWay icon and Language translator icon can be placed. It would be great to be able to have these in different locations rather then one on top of the other. Review collected by and hosted on G2.com.

I've been searching for an accessibility plugin for my Framer site and today I came across another site with what I needed. I saw that it was by UserWay and found the free version. I immediately installed it as in an Embed section, thinking this was the right way. It didn't work. I could only find instructions for how to install on other platforms not Framer. That's where the customer help came in handy and Mark who helped me was super quick to respond and his instructions were very clear. It was then up and running in a few minutes. Very quick and so happy that people can now arrive on my site and adjust the settings to fit their needs. I've used it once on my site and now I'm wanting to install it on every client's website now and use it for client projects. Very easy too integrate on my site. Ticks all the boxes. Review collected by and hosted on G2.com.

Nothing apart from the fact it's revealed some issues I need to sort. I guess the balance is how much you adapt your website for things like increased text sizes, but that's on me to think about from a UX perspective. Review collected by and hosted on G2.com.

To implement it is very easy, and you don't need much technical knowledge to configure it. Customer Support is really fast! Ease integration. Review collected by and hosted on G2.com.

Some things, like the auto-renewal of subscriptions, should be optional, not mandatory. Review collected by and hosted on G2.com.

The endless customization options available in the widget plays a pivotal role in ensuring compliance on our clients websites. Our clients are always thrilled with the convinience and ease of use from the Userway widget. It's the perfect solutuon to cater to disabled consumers. The value of making their website accessible to all consumers is unmesearuable and provides great peace of mind for each of our clients. Review collected by and hosted on G2.com.

The Wordpress plugin that comes with UserWay can be a little buggy from time to time. Sometimes our customization settings will reset back to the default ones if we set up the widget using the WordPress plugin. We have never had any issues setting up the Widget from within our Userway account dashboard though. I would definitely recommend not using the plugin and simply adding the embed code if you are a WordPress user for garaunteed reliability. Review collected by and hosted on G2.com.

Very kind and helpful support, I asked for information via chat and in a few minutes they answered me Review collected by and hosted on G2.com.

I have no complaints, I got the answers I needed Review collected by and hosted on G2.com.

As a user of UserWay's free AND premium/paid plugin, I find it easier to use than competing products. Their dashboard and tools are easy to navigate allowing me to provide my clients with top service in the area of accessibility. Their customer support has always been quick to help with any questions I have had. Review collected by and hosted on G2.com.

There is nothing about UserWay not to like. Review collected by and hosted on G2.com.

This software automatically does what web designers used to pay thousands of dollars to have done. Even taking time to diligently do all of the things (like alt image descriptions) during construction, we could only get to a 75% score. In a few hours the Pro widget had already increased it to 98%, in the backgroud.

It is very easy to implement and set up. It integrates nicely with the website and doesn't break anything (I tried a different plugin that broke my course pages). They even write the accessbility statement for you. And tech support is first rate! Quick response on a saturday morning! Review collected by and hosted on G2.com.

The report lists things that need to be fixed, but not instructions on how to fix them. However, the report changes over time as AI continues to fix most of those things in the background, so it would only be an issue if AI couldn't fix something. And I know the excellent tech support would help me with it. Review collected by and hosted on G2.com.