UserWay is super easy to setup and integrate with any website CMS or custom build. Their partner program is also nice to have for a website agency like ours where ADA compliance requests come in at different times for different clients. Review collected by and hosted on G2.com.

I dislike the price point - only because we hear contradicting information to what extent our clients are protected or covered for accessibility laws in their market and understanding if they are 100% covered by UserWay or not. Review collected by and hosted on G2.com.

UserWay is recorded among the easiest to install apps, and no technical details required

Customizing UserWay, even the customization of widgets and positioning is made effective and elaborate

The UserWay support team is top notch, offering quality and functional help services

The compliance support from the app makes the company more efficient and dependable Review collected by and hosted on G2.com.

There is payments hurdles from UserWay, where credit cards get some holds

On mobile phones, there are problems with widget positioning Review collected by and hosted on G2.com.

We use Userway to help us comply to web standards like WCAG 2.1 and ADA.

We use UserWay ti automatically detect any accessibility issues using AI

UserWay has customizable accessibility, which helps users adjust all the text sizes and ensure the settings are friendly and intuitive

We integrate UserWay with JavaScript among other systems Review collected by and hosted on G2.com.

UserWay has automated features that fails to cover all the dynamics in websites management

Some manual adjustments are required to ensure accuracy and dependability Review collected by and hosted on G2.com.

It's easy to implement, highly customizable, and designed to blend perfectly into your website without disrupting design or functionality. Whether you're a small business owner or managing enterprise-level operations, UserWay scales with your needs. When I have a question their customer support is just a click away & typically issues are resolved within a few minutes. I use Userway everyday on about 25 websites & my team & our customers can't say enough about how easy it is to integrate with! Review collected by and hosted on G2.com.

We have many sites on our account that I've customized the widget for & the "save to all" button is DANGEROUSLY close to the "save" button when I'm in a rush. I run the risk of applying new customizations to all of my sites with one click - eek! Maybe add an "are you sure" prompt when saving to all. Review collected by and hosted on G2.com.

When I first implemented UserWay on our website, I was amazed at how quickly it identified and automatically remediated many accessibility issues - things like missing alt text, color contrast problems, and keyboard navigation issues that would have taken our team weeks to find and fix manually. Review collected by and hosted on G2.com.

While the AI catches a lot of issues, we still need manual remediation for more complex accessibility problems. I initially thought it would handle everything automatically, but we still need manual work. Review collected by and hosted on G2.com.

I’ve been using UserWay’s free accessibility widget for some time now, and it’s a great, easy-to-implement tool for improving website accessibility. The widget offers essential features like text adjustments, contrast modes, etc., all through a user-friendly interface. Installation was simple, and it fits seamlessly into my site design.

While the free version is somewhat limited compared to the paid plans, it’s an excellent starting point for any website looking to become more inclusive.

What stood out was UserWay’s outstanding customer service. Despite using the free version, I received fast, helpful, and friendly support.

Their team member Matheus went above and beyond, providing clear answers and quickly finding the solution I needed.

Overall, I highly recommend UserWay for its practical widget and exceptional support. Review collected by and hosted on G2.com.

The price tags for paid options are too high for smaller businesses, in my opinion, as the cheapest paid plan costs $490 annually. Review collected by and hosted on G2.com.

My client needed to do accessibility for their website as they have received a notice to comply. I contacted Userway for a demo, and Hayley has been with us every step of the way. We have set up and account for multiple websites and it is easy to install widgets on your wordpress sites. Kudos to Hayley and her support team. Review collected by and hosted on G2.com.

We find userway to be expensive for Canadian clients due to poor exchange rates, especially for smaller projects or smaller businesses with tight budgets. I do set up the free version in the meantime, though it does come with some limitations on key features. The free version at least does acknowledge that you are serious in setting up accessibility to your website. Review collected by and hosted on G2.com.

The UserWay accessibility widget is incredibly easy to implement—just a simple code snippet, and it's up and running. Integration with websites is seamless, working smoothly across different platforms without compatibility issues. The widget is user-friendly, requiring minimal setup while offering valuable accessibility features. I appreciate that it runs in the background without needing constant attention, making it a great set-and-forget solution. Perfect for improving website accessibility with minimal effort! Review collected by and hosted on G2.com.

The 7-day trial process was concerning. My credit card had US$490 held, which was then charged, and at the end of the trial, another US$490 charge was attempted but failed. When I contacted support, they were very helpful and explained that this is the standard process for all free trial customers.

However, this approach may discourage potential customers, as it essentially results in being charged twice and only refunded after the trial ends. A more user-friendly model—where credit card details are taken but only charged if the trial isn’t canceled—would align better with industry standards and create a smoother experience for new users. Review collected by and hosted on G2.com.

UserWay has the most features compared to other accessibility widgets and its the easiest one to use, the feature that I use the most are the Smart Contrast and Bigger text, they work exceptionally well!

Also, the customer support is great, I've had a little issue where the translation feature was not working correctly and the support team helped me fix it in easy to follow steps, overall a great experience! Review collected by and hosted on G2.com.

So far, I haven't found any downsides to UserWay, everything works great. Review collected by and hosted on G2.com.

I've been using the UserWay accessibility widget and so far, my experience has been very positive. The widget is simple to use, intuitive to configure, and was easy to install on my website. I appreciate how seamlessly it integrates and enhances accessibility. Review collected by and hosted on G2.com.

At this point, I have no complaints—everything works as expected and contributes to a more inclusive user experience. Review collected by and hosted on G2.com.