--- title: UserWay Reviews meta\_title: 'UserWay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 652 reviews by the users' company size, role or industry to find out how UserWay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 652 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Web Accessibility url: https://www.g2.com/categories/web-accessibility --- ### UserWay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of UserWay, appreciating how quickly they can set it up and navigate its features. [(27 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1898200&qs=pros-and-cons#reviews) Users value the **streamlined accessibility oversight** provided by UserWay, enhancing efficiency and ease of management. [(24 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896809&qs=pros-and-cons#reviews) Users commend the **responsive and knowledgeable customer support** of UserWay, enhancing their overall experience. [(21 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1897445&qs=pros-and-cons#reviews) Users appreciate the **simplified accessibility management** of UserWay, making it an efficient tool for website oversight. [(19 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896557&qs=pros-and-cons#reviews) Users appreciate the **user-friendly accessibility features** of UserWay, which simplify management and ensure compliance effortlessly. [(18 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896169&qs=pros-and-cons#reviews) Users find the **complex usability** of UserWay challenging due to vague instructions and incomplete compliance support. [(14 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1897306&qs=pros-and-cons#reviews) Users express dissatisfaction with the **pricing issues** , citing high costs and unclear coverage for accessibility compliance. [(9 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896360&qs=pros-and-cons#reviews) Users find the **price point expensive** , raising concerns about coverage for accessibility compliance and seeking more affordable options. [(8 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896401&qs=pros-and-cons#reviews) Users find the **lack of clarity** in recommendations frustrating, requiring additional developer involvement for complex issues. [(7 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1895885&qs=pros-and-cons#reviews) Users experience **accessibility issues** requiring manual adjustments and technical knowledge, challenging for those with advanced needs. [(6 mentions)](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896000&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserWay ##### 1. Ease of Use Users value the **ease of use** of UserWay, appreciating how quickly they can set it up and navigate its features. [ See 27 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1898200&qs=pros-and-cons#reviews) See Related User Reviews RS Ricardo S. Small-Business (50 or fewer emp.) 5.0/5 "Helpful accessibility platform that keeps admin work manageable" What do you like about UserWay? As someone responsible for managing the website, I appreciate how UserWay simplifies accessibility oversight. The setup was quick, and once implemente AR António R. Small-Business (50 or fewer emp.) 5.0/5 "Great balance between automation and admin control" What do you like about UserWay? What I like most as an admin is the balance UserWay provides between automation and control. It automates many accessibility improvements, but still g ##### 2. Accessibility Improvement Users value the **streamlined accessibility oversight** provided by UserWay, enhancing efficiency and ease of management. [ See 24 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896809&qs=pros-and-cons#reviews) See Related User Reviews RS Ricardo S. Small-Business (50 or fewer emp.) 5.0/5 "Helpful accessibility platform that keeps admin work manageable" What do you like about UserWay? As someone responsible for managing the website, I appreciate how UserWay simplifies accessibility oversight. The setup was quick, and once implemente AR António R. Small-Business (50 or fewer emp.) 5.0/5 "Great balance between automation and admin control" What do you like about UserWay? What I like most as an admin is the balance UserWay provides between automation and control. It automates many accessibility improvements, but still g ##### 3. Customer Support Users commend the **responsive and knowledgeable customer support** of UserWay, enhancing their overall experience. [ See 21 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1897445&qs=pros-and-cons#reviews) See Related User Reviews JS João S. Small-Business (50 or fewer emp.) 5.0/5 "A simple but profound approach to providing accessibility with UserWay by the Administrator" What do you like about UserWay? UserWay makes it easy for Administrators to set up accessibility solutions quickly. It took me only a few minutes to add the widget to our website and ![Serge A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Serge A.") SA Serge A. Mid-Market (51-1000 emp.) 5.0/5 "School Board website" What do you like about UserWay? Simplicity, we had our widget running in about 5min ##### 4. Accessibility Users appreciate the **simplified accessibility management** of UserWay, making it an efficient tool for website oversight. [ See 19 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896557&qs=pros-and-cons#reviews) See Related User Reviews RS Ricardo S. Small-Business (50 or fewer emp.) 5.0/5 "Helpful accessibility platform that keeps admin work manageable" What do you like about UserWay? As someone responsible for managing the website, I appreciate how UserWay simplifies accessibility oversight. The setup was quick, and once implemente EQ Eron Q. Small-Business (50 or fewer emp.) 5.0/5 "Simple to manage and effective for ongoing accessibility oversight" What do you like about UserWay? As an admin, I really value how UserWay keeps accessibility management simple and organized. The interface is clean, and it’s easy to understand what ##### 5. Accessibility Features Users appreciate the **user-friendly accessibility features** of UserWay, which simplify management and ensure compliance effortlessly. [ See 18 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896169&qs=pros-and-cons#reviews) See Related User Reviews RS Ricardo S. Small-Business (50 or fewer emp.) 5.0/5 "Helpful accessibility platform that keeps admin work manageable" What do you like about UserWay? As someone responsible for managing the website, I appreciate how UserWay simplifies accessibility oversight. The setup was quick, and once implemente AR António R. Small-Business (50 or fewer emp.) 5.0/5 "Great balance between automation and admin control" What do you like about UserWay? What I like most as an admin is the balance UserWay provides between automation and control. It automates many accessibility improvements, but still g ### 5 Cons or Disadvantages of UserWay ##### 1. Complex Usability Users find the **complex usability** of UserWay challenging due to vague instructions and incomplete compliance support. [ See 14 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1897306&qs=pros-and-cons#reviews) See Related User Reviews AR António R. Small-Business (50 or fewer emp.) 5.0/5 "Great balance between automation and admin control" What do you dislike about UserWay? For more advanced accessibility needs, the platform sometimes requires additional manual configuration or technical knowledge. It works great for most EQ Eron Q. Small-Business (50 or fewer emp.) 5.0/5 "Simple to manage and effective for ongoing accessibility oversight" What do you dislike about UserWay? In some cases, the platform points out issues without offering very detailed instructions on how to resolve them, which can require extra research or ##### 2. Pricing Issues Users express dissatisfaction with the **pricing issues** , citing high costs and unclear coverage for accessibility compliance. [ See 9 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896360&qs=pros-and-cons#reviews) See Related User Reviews ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.5/5 "Easy and Quick Website Accessibility Application, But Poor in Payment System" What do you dislike about UserWay? There is payments hurdles from UserWay, where credit cards get some holds On mobile phones, there are problems with widget positioning ![David K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David K.") DK David K. Small-Business (50 or fewer emp.) 4.0/5 "Easy integration for ADA compliance for websites" What do you dislike about UserWay? I dislike the price point - only because we hear contradicting information to what extent our clients are protected or covered for accessibility laws ##### 3. Expensive Users find the **price point expensive** , raising concerns about coverage for accessibility compliance and seeking more affordable options. [ See 8 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896401&qs=pros-and-cons#reviews) See Related User Reviews ![David K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David K.") DK David K. Small-Business (50 or fewer emp.) 4.0/5 "Easy integration for ADA compliance for websites" What do you dislike about UserWay? I dislike the price point - only because we hear contradicting information to what extent our clients are protected or covered for accessibility laws ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Top-notch customer service. Great free product." What do you dislike about UserWay? The price tags for paid options are too high for smaller businesses, in my opinion, as the cheapest paid plan costs $490 annually. ##### 4. Lack of Clarity Users find the **lack of clarity** in recommendations frustrating, requiring additional developer involvement for complex issues. [ See 7 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1895885&qs=pros-and-cons#reviews) See Related User Reviews RS Ricardo S. Small-Business (50 or fewer emp.) 5.0/5 "Helpful accessibility platform that keeps admin work manageable" What do you dislike about UserWay? Some of the insights could be more detailed, especially when trying to prioritize which issues to tackle first. Also, for more complex pages or custom EQ Eron Q. Small-Business (50 or fewer emp.) 5.0/5 "Simple to manage and effective for ongoing accessibility oversight" What do you dislike about UserWay? In some cases, the platform points out issues without offering very detailed instructions on how to resolve them, which can require extra research or ##### 5. Accessibility Issues Users experience **accessibility issues** requiring manual adjustments and technical knowledge, challenging for those with advanced needs. [ See 6 mentions ](https://www.g2.com/products/userway/reviews?filters%5Bsentiment_snippet%5D=1896000&qs=pros-and-cons#reviews) See Related User Reviews AR António R. Small-Business (50 or fewer emp.) 5.0/5 "Great balance between automation and admin control" What do you dislike about UserWay? For more advanced accessibility needs, the platform sometimes requires additional manual configuration or technical knowledge. It works great for most JS João S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable accessibility tool that simplifies admin responsibilities" What do you dislike about UserWay? There’s a slight learning curve at the beginning, especially if you’re not familiar with accessibility terminology. Some advanced settings could also ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 3/13/2025 "Does what it needs to do" 5/5 What do you like best about UserWay? Really easy to use It was implemented quick Really great customer support always available Reports are very helpfull to do fixes on our end Review collected by and hosted on G2.com. What do you dislike about UserWay? Nothing really everything works as expected Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? We knew that our portal lacks accessibility features. And we were under time pressure to do something about it. Then we foud userway which was implemented fast and now we have time to do fixes on our side because uswerway is already enabling disabeled users to interact with our website without any problems. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10938991/official_response/edit) We're glad to hear that UserWay has been easy to use and that our customer support has been helpful for you. Thank you for your positive feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Director of Marketing Mid-Market (51-1000 emp.) 8/12/2024 "A few hiccups setting up, but user support is excellent" 4.5/5 What do you like best about UserWay? UserWay is pretty simple to set up. I had a few hiccups based on my own unfamiliarity with accessibility plugins on WordPress. But once I got past that, it was seamless. The best thing I can say about UserWay is their tech support chat feature. Companies always say, "We're here 24/7 for you," but these folks always respond to me within a few minutes and answer my questions directly and with links for more information. I can't ask for anything more than that. UserWay also has a ton of features -- some of which I will probably never use -- but I like that they seem to have thought of everything to make integration easier. Review collected by and hosted on G2.com. What do you dislike about UserWay? The only dislike I have is that there seem to be a lot of times when I have to upgrade to access features. I'd prefer it if there was something like a "personal plan" and a "business plan" and I can pay the higher fee for business and then have access to all the options. I had to purchase three separate upgrades overall which was not the end of the world, but also not convenient, especially when I have to get all expenses approved by our accounting department. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? I work for an optometry school so making sure that all website users can access the site regardless of their vision limitation is very important to us. UserWay gives us the ability to make our clinic website truly accessible to all patients. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-9991167/official_response/edit) We're thrilled to hear that you found our tech support chat feature helpful and that you appreciated the seamless setup process. We understand your feedback about the upgrade process, and you can check UserWay.org/pricing for our new bundles. Thank you for choosing UserWay to ensure accessibility for all patients visiting your clinic website. 2/13/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew B.") AB Andrew B. Freelance web desinger Small-Business (50 or fewer emp.) 10/23/2024 "Great support staff" 5/5 What do you like best about UserWay? I was stuck on an issue transfering a website that used Userway from a client's old developer to my account. There seemed no way I could edit the button because the Userway plugin had injected code that I was struggling to remove. Thankfully Mark, from Userway helped me. He went out of his way to make sure everything was working just how I hoped. A very competant support tech. Review collected by and hosted on G2.com. What do you dislike about UserWay? I just can't afford the pro package. If I was in a position to afford the pro package then I would jumo at the opportunity. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? It helps people who are visually impaired access needed help, easily, in times of crisis. This is invaluable. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10403595/official_response/edit) We are glad to hear that Mark was able to assist you with transferring the website and resolving the issue with the UserWay plugin. We appreciate your feedback and are happy to help. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cheryl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl F.") CF Cheryl F. Senior Manager, Digital Publishing Mid-Market (51-1000 emp.) 1/26/2023 "UserWay customer service is top notch every time" 5/5 What do you like best about UserWay? I had a technical issue with placing my Userway AI Widget on pages that were built in html streaming from a document library. The online chat not only solved my problem but waited while I validated the fix they suggested. I additionally contacted UserWay Support about an issue we were seeing with the Safari browser where the widget was conflicting with the loading of page content. The UserWay Support team contacted me to say: We have applied some major changes regarding on widget's remediation performance on the page when it's loaded using Safari. And just like that, my problem was fixed! Above and beyond my expectations. This was just awesome customer service. UserWay is very easy to work with, knowledgeable about their product. They often will provide suggestions for how we can improve accessibility, create accessibility statements, and more. Review collected by and hosted on G2.com. What do you dislike about UserWay? I like everything about working with UserWay. They solve problems and are really committed to both serving their customers and making their product better for the users who need it. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? UserWay boosts our compliance with accessibility guidelines and makes our site more accessible to all users. We see a high rate of usage with the widget so we know we are better serving our users with the placement of the widget. Review collected by and hosted on G2.com. Show More Response from Rodrigo Asai of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-7642059/official_response/edit) Thank you so much for taking the time to leave us a 5-star review. 8/7/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite MS Michael S. Founder/Owner Small-Business (50 or fewer emp.) 1/24/2025 "I use the free version of UserWay for my 6 websites. I am a business owner, not a pro site builder." 4.5/5 What do you like best about UserWay? It's easy to install (once you know how). Customer service is very responsive and knowledgeable. Review collected by and hosted on G2.com. What do you dislike about UserWay? Navigating their site and installation directions can be a little confusing if you don't do this regularly or are a professional. (I am a business owner who builds his own sites, not a professional website builder.) Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? Their plugin allows me to make my sites more accessible and keep them compliant. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10766141/official_response/edit) Thank you for your feedback. We're pleased to hear that you find our plugin easy to install and that it helps you make your sites more accessible and compliant. We are continuously working on making the installation process more user-friendly for all our customers. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/6/2025 "UserWay is the Best Choice for ADA Compliance." 4.5/5 What do you like best about UserWay? Userway has fixed our websites 2A and 3A. The admin dashboard is super user-friendly. One thing I like most is the text-to-speech function in the pro version. Other competitors don't provide this feature in the pro version, either. Review collected by and hosted on G2.com. What do you dislike about UserWay? The only concern with Userway is after going with the pro version still does not provide 100% ADA compliance to our website currently they helping legal claims but are not 100% Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? We have resolved several issues related to 2A and 3AA by using UserWay. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10917008/official_response/edit) We're thrilled to hear that UserWay has been able to assist with your website's 2A and 3A issues. We appreciate your feedback on the user-friendly admin dashboard and the text-to-speech function in the pro version. We understand your concern about achieving 100% ADA compliance and we're dedicated to continually improving our services to better support your requirements. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rachana J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachana J.") RJ Rachana J. Senior Software Developer Mid-Market (51-1000 emp.) 8/30/2024 "Exceptional Tool for Accessibility Solutions" 5/5 What do you like best about UserWay? UserWay has transformed the way I approach website accessibility. Their tools are user-friendly, efficient, and customizable, making it easy to ensure my websites are accessible to everyone. The integration process is seamless, and the level of support they provide is exceptional. The accessibility widget is particularly impressive, allowing for real-time adjustments and improvements without any hassle for end users. Review collected by and hosted on G2.com. What do you dislike about UserWay? While UserWay's tools are highly effective, the extensive range of options might be overwhelming for businesses with more straightforward needs. However, this is a minor consideration given the substantial value and versatility they bring to accessibility solutions. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? UserWay effectively ensures website accessibility, helping meet WCAG standards and avoid legal risks. UserWay simplifies the often costly and complex process of implementing accessibility through code. Their tools make my site inclusive and improve user experience, leading to higher engagement. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10070416/official_response/edit) Thank you for sharing your positive experience with UserWay! We're thrilled to hear that our tools have transformed the way you approach website accessibility. We appreciate your feedback about the range of options and suggest reaching out to our Accessibility Consultants to get the right bundle for you. We're here to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Darren T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren T.") DT Darren T. Director Small-Business (50 or fewer emp.) 10/2/2024 "I have been very impressed with the service from UserWay" 4.5/5 What do you like best about UserWay? My most used tool is the website scanner tool, mmy development team use this every day, its easy to use, and gives example code for developers to check and repair, scanning each week or as much as needed is great for our clients, as they are updating the websites so often and sometimes this causes ADA issues. The team really assist with ongoing customer support and the product intergration is easy! Review collected by and hosted on G2.com. What do you dislike about UserWay? I do feel alittle bad saying this but I feel I should warn that having the UserWay widget is not a way to do nothing with you code, you should really be doing as much work as you can to make the website code correct, the widget is a tool that helps but does not fix everything, I would not like developers to install the tool and expect a magic tool that beens you are not going to be sued. The scanning tool is perfect, and currently the best part of whats offered. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? It is mostly used to check code on both live and staging websites to monitor our websites to identify areas that need developers to check and fix as needed. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10330960/official_response/edit) We appreciate your honest feedback and understand the importance of clarifying the capabilities of our widget. While it is a helpful tool, we agree that it is not a substitute for ensuring correct website code. We will continue to emphasize the importance of proper code maintenance. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/4/2024 "Placing the UserWay widget on our site greatly simplified meeting accessibility guidelines" 4.5/5 What do you like best about UserWay? Our site was getting complaints about not meeting accessibility guidelines and thus we started a big effort to address all those concerns and be shielded from legal liability. UserWay was a quick and simple way to address a part of those items by simply placing their widget on our site pages. Having the ability to programmatically incorporate the widget and also affect actions by using their API was very helpful. Whenever I had a question I was able to either find help or access their chat and get the answers I needed to not be interrupted and get the job done. Their chat was even available at off-hours and with zero wait! Mark was super helpful on the chat and even took the time to write soem code and provide it in the chat and via email to save me time, which I appreciated. We have plans to do more with UserWay to take advantage of their Accessibility Monitor and Audit features as well. Review collected by and hosted on G2.com. What do you dislike about UserWay? We haven't had any problems with UserWay or their services so far. Any issues were quickly solved using their support system. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? UserWay assists in making our site accessible to a wider range of the population, specifically in our area - healthcare - where many of our patients are elderly, handicapped in one way or another, or possibly not english-speakers. By having their Widget on our site it solves many of these exact issues. Having the ability to customize the widget with our own branding and colors is very helpful, and having many options on how to place it in various locations, or hide it on specific pages is critical to keeping the design of our site within our specifications and standards. UserWay also provides very good support, documentation and tools to achive our goals of meeting accessibility requirements. Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-10604920/official_response/edit) We're so pleased to hear that UserWay has been instrumental in helping you address accessibility concerns and meet guidelines on your site. It's great to know that our widget and API were easy to incorporate and that our support team, especially Mark, provided timely and helpful assistance. We're looking forward to continuing to support your accessibility efforts with our Accessibility Monitor and Audit features. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/15/2025 "Great tool! Finally an easy answer!" 5/5 What do you like best about UserWay? UserWay not only provides and exceptional experience for the end-user but it is very easy to implement and integrate into your site. There are many features that cover almost every use case I've run across in my decade consulting on websites. Their customer support has also been very responsive and has gone above and beyond with helping. Review collected by and hosted on G2.com. What do you dislike about UserWay? Minimal technical documentation exists for extending functionality via custom code. Review collected by and hosted on G2.com. What problems is UserWay solving and how is that benefiting you? Accessibility features to make sites more approachable and usable by all people as well as instant translations Review collected by and hosted on G2.com. Show More Response from Uriel Weisz of UserWay [Editedit](https://www.g2.com/survey_responses/userway-review-11049557/official_response/edit) We're delighted to hear that UserWay has been able to solve accessibility and translation problems for you. We appreciate your feedback about the technical documentation and will take it into consideration for future improvements. Thank you for choosing UserWay! Validated ReviewerSource: Organic ## Top-Rated Alternatives [ ![accessiBe](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "accessiBe") accessiBe 4.7/5(1,570) ](https://www.g2.com/products/accessibe/reviews) [ ![Silktide](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Silktide") Silktide 4.8/5(283) ](https://www.g2.com/products/silktide/reviews) [ ![AudioEye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AudioEye") AudioEye 4.7/5(239) ](https://www.g2.com/products/audioeye/reviews) [ View All Alternatives ](https://www.g2.com/products/userway/competitors/alternatives) ##### Categories on G2 [Digital Accessibility Platforms](https://www.g2.com/categories/Digital-accessibility-platforms)[Digital Accessibility Tools](https://www.g2.com/categories/digital-accessibility-tools)[Digital Governance](https://www.g2.com/categories/digital-governance) [Digital Accessibility Platforms](https://www.g2.com/categories/Digital-accessibility-platforms)[Digital Accessibility Tools](https://www.g2.com/categories/digital-accessibility-tools)[Digital Governance](https://www.g2.com/categories/digital-governance)[Media & Document Accessibility](https://www.g2.com/categories/media-document-accessibility) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which mobility consulting firms provide enterprise mobile strategy and transformation guidance for organisations evaluating their digital roadmap?](https://www.g2.com/discussions/which-mobility-consulting-firms-provide-enterprise-mobile-strategy-and-transformation-guidance-for-organisations-evaluating-their-digital-roadmap)[Recommended CPaaS solutions for app developers](https://www.g2.com/discussions/recommended-cpaas-solutions-for-app-developers)[What are the best financial data APIs for fintech developers consolidating market data feeds into integrated applications?](https://www.g2.com/discussions/what-are-the-best-financial-data-apis-for-fintech-developers-consolidating-market-data-feeds-into-integrated-applications) [What are the best electronic trial master file platforms for clinical sites managing training compliance and approval workflows across multiple departments?](https://www.g2.com/discussions/what-are-the-best-electronic-trial-master-file-platforms-for-clinical-sites-managing-training-compliance-and-approval-workflows-across-multiple-departments%20)[Most popular sales enablement solution](https://www.g2.com/discussions/most-popular-sales-enablement-solution-what-are-teams-actually-using)[Pros and Cons Details](https://www.g2.com/products/userway/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)