This allows our customers to tell us what their pain points are with the product. Customers can vote on an item. Our product managers are able to know that if we make an update to a feature or release a new one customers will be happy about it. Review collected by and hosted on G2.com.

Nothing that I can think of at the moment as it has been so helpful. Review collected by and hosted on G2.com.

I really like how easy can you search for ideas that have been published by users and merged them is just as easy. Having internal comunnication with the user prior to publicly publishing their idea is just amazing to just show the public the main idea and not the back and forth but still being able to see that for future reference as admin. Review collected by and hosted on G2.com.

I don't have that much dislikes about Uservoice but when you publish a comment to the user and you made any kind of mistake i'm unable to delete it which is annoying but not a deal breaker Review collected by and hosted on G2.com.

I can easily see my customer's top asks and if other accounts are also looking for a similar feature! Great for visibility for customers so they know what features are coming up as well. Review collected by and hosted on G2.com.

Sometimes when logging feedback for a customer it doesn't show the customer as the requester which can be a little confusing for them! Review collected by and hosted on G2.com.

I like the ease of submitting and searching for Feature Requests in UserVoice and the ability to add votes and comments to each request. It is straightforward to navigate, and the menu items and UX are intuitive. My experience using this product has been very positive, and I haven't used other programs to compare it against. Review collected by and hosted on G2.com.

As a User, I haven't had any issues or dislikes with UserVoice. Everything functions as it should, providing all the features I seek to utilize for this product. Review collected by and hosted on G2.com.

UserVoice makes it easy to learn more from your customers because the feedback button is easily accessible and the sign-on is seamless with SSO. Not only can I see what customers want I can quickly and easily message them right from UserVoice to learn more. It's been a fantastic tool for validating ideas and learning what customers need. Review collected by and hosted on G2.com.

They have a lot of tools that are helpful but they are not available at every location you might want to use them. They are getting better though at making the experiences consistent no matter where you are on the platform. Review collected by and hosted on G2.com.

UserVoice is a great tool when it comes to Customer Success. Having a quick and easy way to escalate product requests is essential to the role. The ability for others to upvote suggestions is useful to give the request more visibility to the product team from both clients and CSM's. Review collected by and hosted on G2.com.

Nothing at this time. UserVoice has been a great tool in my experience! Review collected by and hosted on G2.com.

Having a centralized solution where you can input customers' feedback on features and help prioritize what is most important to moving the product ahead quicker for the market & customers' needs. Review collected by and hosted on G2.com.

Requesting other users to go in and upvote items can be timely especially if they are not in the routine of going in and looking at the feature requests. Review collected by and hosted on G2.com.

How easily the platform allows our customers to leave relevant feedback to help us understand their needs. It is so easy to use as well and intuitive. Review collected by and hosted on G2.com.

With so many ideas that our customers can provide, where do we start? The platform easily allows us to find those relavant ideas to work on. Review collected by and hosted on G2.com.

The integrations with our CRM and the side bar. It makes submitting feedback so fast! I love Uservoice. As a CSM product requests used to eat so much time out of my day, and often times I would just never submit it. With UserVoice it takes seconds and I can track where my requests are at and subscribe my customers to alerts so I dont have to keep track of all of them manually. Review collected by and hosted on G2.com.

Nothing at the moment. I use it for a very simple use case, and it works great! Review collected by and hosted on G2.com.

People can vote on ideas, which in turn alert our product team for important updates. Review collected by and hosted on G2.com.

There are sometimes similar ideas that could be combined into one uservoice ticket. Review collected by and hosted on G2.com.