Excellent tool to receive and categorise customer and end-user feedback., It offers an intuitive and excellent user interface, various insights into collected feedback, and reports for executives. It helps define product roadmap and features and is a great tool to collaborate among multiple stakeholders on user feedback, manage votes and stake rank based on votes received etc. Overall superb tool for anyone looking out for surveys, feedback, roadmap, user voice etc. Review collected by and hosted on G2.com.

Better integration capability with Rally and Jira.Automatic mapping based on some keywords in feedback etc. The rest looks fine. Review collected by and hosted on G2.com.

UserVoice facilitates meaningful interactions between companies and their customers. By utilising these tools, we can gain valuable insights from our customers and foster positive relationships that endure over time. Review collected by and hosted on G2.com.

Importing accounts with the correct email mapping and revenue is a pain. Review collected by and hosted on G2.com.

I like that UserVoice provides a customer facing system for tracking product requests and activity over time. It's a nice way to demonstrate to customers that we value their ideas and are making tangible progress on them. Review collected by and hosted on G2.com.

It can be difficult to figure out when you are submitting internal feedback that can only be seen by members of your company and when you are providing feedback that is publicly visible. My UserVoice toolbar is consistently running into issues. Review collected by and hosted on G2.com.

Uservoice has a zendesk widget that allows Support Specialist to quickly share feedback from companies and share it directly with the prod teams. When this feedback is shared, it can be added to a broader concept, allowing prod to view the ideas with the strongest commentary. Review collected by and hosted on G2.com.

This is ~failry customizable and it's important to make sure teams across the company are aligned on how the product needs to be used to be most effective! This is not a dislike, but an important note. Review collected by and hosted on G2.com.

The ease of logging ideas and connecting them with existing ideas saves a lot of time when providing customer feedback to product. I've used Aha! before and I liked that too but find myself using Uservocie so much more because of how simple and quick it is to log feedback. Review collected by and hosted on G2.com.

The gmail plugin is definitely really useful when it works as expected but can be a bit sticky sometimes when it comes to logging in and could be a bit clearer and cleaner in terms of design and layout. Review collected by and hosted on G2.com.

As a customer success manager, it is super helpful to be able to provide one place for customers to put their product feedback and requests. It is easier than customers sending to CS and CS to enter. CS still does this with UserVoice, but less often. Review collected by and hosted on G2.com.

I wish it was easier for our clients to make accounts. Typically we send our link for feedback, but if the account is not already made for the individual, it slows down the process. We then have to ask product to create accounts which isn't great for the customer experience. Review collected by and hosted on G2.com.

I've used several different ticket platforms (which we primarily use UV for now) over the years, and I find many of them love to overcomplicate their features, and they become frustrating to work with. UV does exactly what we need it to in an efficient manner with a clean UI and overall good experience. Review collected by and hosted on G2.com.

Sometimes it can be a bit slow when using canned responses to tickets; otherwise, I don't have any significant issues with it. Review collected by and hosted on G2.com.

I never thought there would be a program like this to raise your suggestions and opinions and share your work's pain points. This will be a great help for improving and helping us to share ideas to make the job easier and faster.

I would recommend this program to all businesses, organizations and companies. The best program to treat your employees right! Review collected by and hosted on G2.com.

I don't think something needs to be improved or changed.

I would recommend this program to all businesses, organizations and companies. The best program to treat your employees right! Review collected by and hosted on G2.com.

Very easy to use and the UI/UX is fantastic. There have been many times already where I've needed to locate an exiting feature request, or create a new one, and the process is seamless and fast. Review collected by and hosted on G2.com.

Honestly I haven't detected anything that I have an issue with, the only limitations have been from our existing usage or prospective usage. No companits here! It's a great platform. Review collected by and hosted on G2.com.

I really like being able to search quickly to see if the same idea has already been submitted by someone else, so that I know immediately if I need to add it as a new one or upvote what someone else submitted. Review collected by and hosted on G2.com.

Nothing that I have noticed so far. I was demonstrating this to a new colleague today and was showing her just how easy it is to use and search for ideas, as well as adding new ones. Review collected by and hosted on G2.com.