Being able to view (and connect with) users who have left feedback. Review collected by and hosted on G2.com.

It can be a little difficult to navigate at times, especially if the product portfolio of a company is large. Review collected by and hosted on G2.com.

Straightforward system, easy to use. Very responsive and helpful Support team Review collected by and hosted on G2.com.

The end-user interface is a bit lacking. Our larger users have difficulty finding (filtering, sorting) ideas. Review collected by and hosted on G2.com.

Easy to Integrate: Our Development team shared that UserVoice has the best development documentation they've seen yet.

Product Fact Base: UserVoice is part of our collective fact baes that allows us to make decisions around what to prioritize for our products.

Effective Processes Make it Sing: What I like about UserVoice is that, when you have the right processes around it, it no longer feels like a blackbox where ideas go to die. In fact, many of our clients have shared on our G2 page that we listen to clients and hear their needs and take action since implementing UserVoice.

Great Team: I've had an opportunity to connect with the UserVoice product team on ideas they are working on to give suggestions, test ideas, and I appreciate that this engagement and excellence extends not just to their Product Management team but also to their support and implementation approach as well. Review collected by and hosted on G2.com.

There are some limitations to the filtering of views that would be helpful; however, this is something the team is looking into and they are listening to the feedback! Review collected by and hosted on G2.com.

There is enough automation to make my life easy, but the product remains simple and effective at doing it's base job - collecting votes and feedback. I have loved the support I have recieved from my CSM. Review collected by and hosted on G2.com.

I would love to manipulate my data in the UV platform a bit more. I still tend to collect the numbers from UV, export the data into excel, and manipulate and prioritize from there. Review collected by and hosted on G2.com.

I appreciate its centralized approach for gathering feedback from both customers and stakeholders, seamlessly capturing with ARR and potential deal size. Review collected by and hosted on G2.com.

There is an opportunity to enhance automation in workflows, such as segmenting comments into individual pieces of feedback or editing existing feeback (updating the user, email, etc.) more efficiently. Review collected by and hosted on G2.com.

The voting feature makes it easy to decide how to prioritize the implementation since we receive quite a handful of feature requests every day. With UserVoice, we can submit our own proposals and check the other ones as well and give our vote if we agree to it. We also avoid submitting duplicate requests to our team since we can quickly determine whether the idea has been raised. Review collected by and hosted on G2.com.

Honestly, using UserVoice for what it is intended is enough for us already. I cannot see the downside as we greatly benefit from them based on our own use case. Review collected by and hosted on G2.com.

UserVoice helps me organize and keep track of my tickets. It keeps me on task. I can also respond back to the sender or collaborate on tickets with other developers, as well. It offers plenty of tools to handle a ticketing queue but is easy to navigate and use. I worked for a place once that used Jira for ticketing and we were constantly having issues with it. I haven't heard of any issues coming from using UserVoice and I like that it has a knowledge base for archival purposes, as well. Review collected by and hosted on G2.com.

The login process can be a bit wonky, sometimes (probably my system) and the way the screens go horizontal instead of vertical is something to get used to. I did find it hard to find archived or finished tickets that I could go back and look at, but it's been rare when I've had to do that. Review collected by and hosted on G2.com.

My favorite thing about UserVoice is the contributor console. It is SO easy to write out and enumerate a feature request and submit it quickly--when you have a really robust product with lots of features, there can be so many feature requests coming from all directions that it's tough for a product team to see how all of these things fit into a roadmap. But UserVoice makes it really easy to collect all these ideas and collate them so that they're digestible and impactful, getting the most important feedback where it needs to go! Review collected by and hosted on G2.com.

It would be really helpful if UserVoice had an internal tool for better organization and collation of feature request submissions. Submissions with similar language could be the same idea suggested by many people, so to avoid time wasted sifting through all the contributions to find common threads, there should be a way to automate this! Review collected by and hosted on G2.com.

We no longer need to use Google form to get customer feedback/requests. It has a salesforce and Zendesk widget that allows Sales & Support to quickly share feedback from companies and share it directly with the product teams. Love how UserVoice can sync important data from Salesforce to help prioritize the request. Review collected by and hosted on G2.com.

As an admin, in the admin console, there are times when data loading would take a long while to load. Review collected by and hosted on G2.com.

UserVoice is a fantastic platform for businesses to gather and manage customer feedback. What I like best about UserVoice is its user-friendly interface, which makes it incredibly easy to navigate and use. The customizable feedback forums are a great feature, as they allow businesses to create a space where customers can submit ideas and suggestions for product improvements.

Another great feature of UserVoice is its powerful analytics and reporting tools. This allows businesses to gain insights into their customers' needs and preferences, and make data-driven decisions to improve their products or services. I also appreciate how UserVoice integrates with other tools like Salesforce and JIRA, which makes it easy to incorporate customer feedback into existing workflows.

In addition, UserVoice offers excellent customer support tools, including ticket management and knowledge base creation. This helps businesses to provide exceptional customer service, which is crucial for building long-term customer relationships.

Overall, I highly recommend UserVoice to any business that wants to prioritize their customer feedback and improve their products or services. With its user-friendly interface, customizable feedback forums, powerful analytics, and integration with other tools, UserVoice is a great solution for businesses looking to engage with their customers and make data-driven decisions. Review collected by and hosted on G2.com.

No much to dislike about UserVoice. I would highly recommend it to anynone looking to improve their business. Review collected by and hosted on G2.com.