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UserVoice

UserVoice

4.4
(54)

A single platform to effortlessly collect, analyze and close the loop on product feedback with customer bases and internal teams of any size.

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UserVoice review by Lily B.
Lily B.
Validated Reviewer
Verified Current User
Review Source
content

"Good user experience with lots of potential for innovation"

What do you like best?

UserVoice has a pretty good user experience overall however, there are always improvements to be made. I love how willing UserVoice is to work with us to solve problems surrounding feedback collection at our company. I feel we have developed a partnership with the team at UserVoice that allows us to be candid with our feedback on the product and in turn, we see improvements to the tool that directly impact our experience. UserVoice has a lot of great updates on the horizon and I love how they include us in the conversations that shape these improvements.

What do you dislike?

Custom reporting needs a lot of work. We house so much important information in UserVoice but it becomes a pain to analyze when we have to employ the use of a third-party reporting program. Would love to see more custom reporting and user session reporting in the future.

What business problems are you solving with the product? What benefits have you realized?

UserVoice provides us with a central hub to track the majority of our user feedback. It's super helpful that we can access feedback coming directly from users, as well as feedback captured through the Contributor function by our internal teams on behalf of our user all in one place. UserVoice also provides us with an easy way to update interested users on new feature releases and innovation. We also use UserVoice to locate more clients willing to participate in discovery discussions and beta testing.

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UserVoice review by Leslie  S.
Leslie S.
Validated Reviewer
Verified Current User
Review Source
content

"Feedback loop is critical"

What do you like best?

The value in the ability to reach a number of individuals subscribed to an idea with one message is absolutely incredible not to mention a huge time saver!

The analytics to help us determine what is most important to our user base is key - it removes the assumptions from the equation.

What do you dislike?

We have some industry specific parameters that cannot be accomplished in filters for our end users that they are used to. I think in the long run this will work out but we're hitting some resistance with our customer representatives.

Recommendations to others considering the product

If you are a company wanting to tap your end users for ideas and provide direction based on their feedback this is a great tool. We've had nothing but positive experiences with the team of people we've worked with at User Voice! We're excited to see what the future holds!

What business problems are you solving with the product? What benefits have you realized?

We are opening up the voting capabilities to the masses - previously this was limited to only a select group of end users. We are hoping that will provide a truer representation of the important features we need to focus on. We are early into our journey but the analytics are going to be huge in helping us determine and define our road map!

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
UserVoice review by Robert J.
Robert J.
Validated Reviewer
Verified Current User
Review Source
content

"UserVoice has taken our Product Development backlog management to a whole new level"

What do you like best?

We love the added value that UserVoice provides us compared to our competitors. It shows our users that we truly care about their feedback, and want to know how we can make our products better.

From an internally facing perspective, we love how organized our backlog is now. Managers from any department can track the progress of a certain feature or request, and communicate with their employees and customers accordingly. The Product Development team spends more time improving product, and less time answering questions about backlog.

The ability to display a concise product roadmap, and report on the progress of various projects has been very beneficial as well.

What do you dislike?

Nothing yet! But we are still getting used to how everything works.

What business problems are you solving with the product? What benefits have you realized?

Improved communication with managers in other departments. Improved communication with other customer facing departments within the company. UserVoice has streamlined the way we communicate, and has encouraged other departments to be more engaged in providing feedback.

UserVoice review by Megan H.
Megan H.
Validated Reviewer
Verified Current User
Review Source
content

"We love UserVoice, our Clients love uservoice, huge improvement to our feedback loop! "

What do you like best?

The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

What do you dislike?

The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

Recommendations to others considering the product

Compare to others out there and you'll easily see how UserVoice is the best at what they do. Talk with those using it already-a lot of advantages! Also, be sure you have a plan on how to handle the ideas coming in. UserVoice provides a lot of great tools to help you manage ideas.

What business problems are you solving with the product? What benefits have you realized?

Getting more and better feedback from our clients, and being more transparent with ideas submitted to us. Used to feel like a 'black hole' for clients that gave suggestions and we had to try to manually figure out and get back to those that suggested it. We don't have to ask our operations and sales to answer 'well how many are asking for this' to which the answer was always 'a lot'. Benefits have been a better pulse on what's important to our clients, quicker feedback on changes we make, early adoption of new features by those who get the update that we've released a feature, and our clients feel heard.

UserVoice review by Aaron H.
Aaron H.
Validated Reviewer
Verified Current User
Review Source
content

"A better way to engage with your customers"

What do you like best?

UserVoice focuses on the feedback loop between product management and customers. This is the reason our organization choose UserVoice. When customers submit ideas, they don't get lost in some black hole. UserVoice provides a framework so that Product Management can engage with customers on those ideas and keep customers up to date as to what is happening with those ideas, even if it meas those ideas don't align with our organizations strategic vision and are declining to move forward with those ideas.

What do you dislike?

UserVoice is a great platform and is always improving, but sometimes the features feel a little less polished than others. What nice though is that every time I have reported a bug, they have been really prompt at investigating and fixing it, usually within just a matter of days.

What business problems are you solving with the product? What benefits have you realized?

We previously were using Zendesk to track our ERs, but we weren't using Zendesk's ideas forum, instead we were using support tickets. This meant that we were able to communicate with our customers well about ideas, but we didn't have any reporting or de-duplication.

What we are loving about UserVoice since we went live last month is that our different customers are able to collaborate on the same idea and our disposition for different ideas are public for all of our customers. We were able to integrate with our existing identity solution so our customers didn't need to register for another account. We were also able to control our Access Levels to make sure that our entire customer ideas portal required authentication, we didn't want anything open to the public.

UserVoice review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Quick and Actionable NPS Insights!"

What do you like best?

I love the NPS tool and insights - you can easily see whatever you need with your account. We look at NPS monthly, as well as quarterly and annually. I'm able to pick and choose what I want to see. I export the comments, which is generally a very quick process with a nice and clean excel file. You can immediately see promoters, detractors or passives and select several ways to view the NPS information.

What do you dislike?

Nothing, at this time! We are using it for NPS and Feedback/Feature Request collection and I think they do a very good job of making the system work easily for us!

Recommendations to others considering the product

The NPS and Feedback collection tools are really fantastic. The system is very intuitive to use and if you're stuck, their support team is fantastic!

What business problems are you solving with the product? What benefits have you realized?

We use UserVoice mostly for NPS collection - I look at the scores and comments monthly. Our customers comment 30% of the time to explain why they chose their NPS response; while other platforms we've tried out, resulted in less than 3% of response-rate. It gives us the reason behind the score so we can work to improve their experience.

We also use UserVoice to track feature requests. I find it easy to create my own, manage and update tickets/requests that come in. Its very intuitive and easy to use -- merging ideas, editing, updating the followers. I also find that we get about a 70% open rate when I message followers with an update, which is amazing!

UserVoice review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Verified Current User
Review Source
content

"Having a single place to aggregate and quantify mass amounts of feedback is critical"

What do you like best?

The best is being able to simply organize and aggregate feedback from all sorts of sources in one place. Without UV, i'd have to figure out how to do this manually, and frankly, it just wouldn't get done. Being able to additionally combine CRM stats with the data to characterize and quantify and business opportunities is great.

What do you dislike?

Search is still an issue - we have a lot of single vote suggestions where a lot of the time, there's an existing suggestion it should be merged to. The amount of time it takes to do it isn't worth the effort, so if we can just get to the 80/20 rule (make sure a majortiy of the higher vote suggestions are appropriately represented), thats fine. To do this, i'd ultimately like to be able to sort search results by # of votes so i can review higher impact items first and not have to wade through all of the one-offs.

What business problems are you solving with the product? What benefits have you realized?

We've had so many sources and conflicting reports of "the top feedback items" internally that UV now gives us a single source of truth without having to sit down as an entire product group and reconcile what we're all hearing. Yes, that will happen anyway since UV is only one channel with only so much engagement from our user base, but it's a huge part of the puzzle.

UserVoice review by Samantha U.
Samantha U.
Validated Reviewer
Verified Current User
Review Source
content

"Great product for growing companies!"

What do you like best?

UserVoice is a great platform for capturing customer feedback and suggestions. We're able to qualify and quantify customer responses, making it easier for us to determine priorities for product development. It easily integrates into our daily software like JIRA/Confluence and Slack.

What do you dislike?

It would be nice to be able to customize the front-end that users see, as the current set up does not match the rest of our website exactly.

Recommendations to others considering the product

Make sure you utilize the robust reports features via the admin panel!

What business problems are you solving with the product? What benefits have you realized?

As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback.

UserVoice review by Uhl A.
Uhl A.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent system to collect and monitor customer feedback"

What do you like best?

Having all our customer feedback in one place makes it easy to prioritize which ideas we should consider implementing. The API is also extremely useful; we built a Slack app that allows our support reps to enter ideas on behalf of customers with a simple slash / command.

What do you dislike?

Overall it's a great system, just wish it was a bit more flexible in exporting and reporting.

What business problems are you solving with the product? What benefits have you realized?

We use it to keep track of top feature requests. Then, when we decide to implement one, we use it to contact the "supporters" of an idea for customer research like surveys, usability studies or inviting them to the beta.

UserVoice review by Andrew S.
Andrew S.
Validated Reviewer
Verified Current User
Review Source
content

"UserVoice has been at the heart of our feedback revolution! "

What do you like best?

UserVoice provides our customers and stakeholders an easy to use platform to share their ideas whilst giving our Product Managers the data to make the right decisions.

The ability to customise to our corporate look and feel ensures we can give our customers a familiar look and feel.

What do you dislike?

Would like to be able to customise the look and feel of the admin component (as you can with the end user views).

Improve the ability to interact with end user/customer records.

What business problems are you solving with the product? What benefits have you realized?

Our organisations user ideas and input platform is provided by UserVoice. This has allowed us to make the right decisions at the right times.

UserVoice review by Ekaterina T.
Ekaterina T.
Validated Reviewer
Verified Current User
Review Source
content

"It's time to leverage your product management"

What do you like best?

UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication.

I like the constant updates, a great knowledge base.

The most amazing part for me that guys are using their own tool for their product management.

What do you dislike?

Sometimes it's hard to navigate in so many coloured numbers on the screen.

What business problems are you solving with the product? What benefits have you realized?

Constant communication with customers. Planning roadmap, not only by feelings but numbers also.

It is a really smart and powerful tool of analysing and visualizing insights.

UserVoice review by Johny W.
Johny W.
Validated Reviewer
Verified Current User
Review Source
content

"Good funnel for customer feedback"

What do you like best?

Uservoice is a good in-app product to gather user feedback. There are multiple options for how to handle the feedback -- each submission can create a ticket or just feedback. IT's easy to review items and disposition them. Also, the idea portal is pretty good.

What do you dislike?

There can be a lot going on in the interface. I'm still getting used to the new UI. There was so much stuff going in that everything got unruly. Now we are trying to get back on top of it.

What business problems are you solving with the product? What benefits have you realized?

Gather user feedback and organize that feedback. We are able to capture suggestions and see what should be pulled into our roadmap

UserVoice review by Brendan C.
Brendan C.
Validated Reviewer
Verified Current User
Review Source
content

"Overall Very helpful"

What do you like best?

I like being able to source feedback from users and with barely any extra work, get it to the right departments and create actionable tasks to improve the product.

What do you dislike?

There should be an iPad app or something to make the dashboard more portable and accessible on the go.

Recommendations to others considering the product

Organization is key. Take advantage of the dashboard tools and stay organized from the beginning to make the most of it.

What business problems are you solving with the product? What benefits have you realized?

Getting feedback from users and customers. Acting on that feedback in the right departments.

UserVoice review by Haley H.
Haley H.
Validated Reviewer
Verified Current User
Review Source
content

"Great system for collecting and organizing user feedback "

What do you like best?

The contributor sidebar makes it so easy for anyone at our company to log feedback from a user without having to log into a different app or website.

What do you dislike?

Some additional options for styling the end user site would be a big plus.

Recommendations to others considering the product

Very satisfied with the product and level on onboarding support.

What business problems are you solving with the product? What benefits have you realized?

- Easily reporting on feature blockers to conversion

- Quickly identifying users for customer development related to features

- Empowering users by allowing upvoting of feature requests

UserVoice review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source
content

"Good for busy product teams"

What do you like best?

UserVoice helps me stay on top of the hundreds of requests that come into my product portfolio every week. I like that I can easily merge and group similar requests, so that I can get a holistic overview of all the feature requests that exist for themes in my area. We use it internally only, so it helps for our customer success team to have more visibility into the status of requests. I almost definitely do not use it to its full capabilities.

What do you dislike?

When a request doesn't have a status, this is how I know it needs to be triaged. There are some annoying things in the app like the fact that the status column doesn't save in your cache, so every time you need to go do triage, you have to update the filters in order to continue. You also can't bulk-move multiple requests into a different category -- for a sprawling product that relies on customer success teams to capture feedback, not everything winds up in the right spot.

What business problems are you solving with the product? What benefits have you realized?

UserVoice helps us stay on top of a deluge of customer feedback, and gives our customer success teams a medium to get important feedback to our product team. Our goal is to help increase transparency between the two departments, and UserVoice so far has been helpful in doing that.

UserVoice review by Administrator in Design
Administrator in Design
Validated Reviewer
Verified Current User
Review Source
content

"Solid feedback platform "

What do you like best?

What I like best about Uservoice is the ability to customize the platform and have an in-app widget for feedback.

What do you dislike?

The custom front end isn't super user friendly. We needed to wait on developers to customize our Uservoice instead of being able to do it ourselves easily.

Recommendations to others considering the product

One of the greatest parts of Uservoice is that you can organize your feedback really easily to dispatch to the development team. We can check quickly which features have been sent and which will be developed.

What business problems are you solving with the product? What benefits have you realized?

We're able to create a large backlog of product ideas and features to develop thanks for the feedback received via Uservoice.

UserVoice review by Administrator in Renewables & Environment
Administrator in Renewables & Environment
Validated Reviewer
Verified Current User
Review Source
content

"Everything in one place"

What do you like best?

By providing a great suggestions portal and suggestion widgets that go into our software, useful roadmap planning functionality and NPS (Net Promoter Score) polls all in one software, we get a much better picture of what our customers think and what to focus on in product development.

What do you dislike?

Integrations to other platforms could be easier. We are currently exploring integrations to Salesforce and some other services but its not exactly as easy as we had hoped.

Recommendations to others considering the product

You need a product team and good processes in place to get the most value out of it.

What business problems are you solving with the product? What benefits have you realized?

Customer feedback, roadmap planning and net promoter score polls

UserVoice review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Business Analyst with 25 years IT Experience"

What do you like best?

User Voice has allowed us to receive great feedback from our more than 800 offices worldwide. It is simple to use and easy to deploy.

What do you dislike?

Would like to see more flexibility on the settings of the system. Would like to see more options on available templates. The reveiw process could be simplifed by doing more automatic grouping by needs to be reviewe etc.

Recommendations to others considering the product

Easy off the shelf templates if that meets your need.

What business problems are you solving with the product? What benefits have you realized?

Easy way to receive feedback from Users across the country. Allows our offices to have input on direction of new products or enhance current offerings.

UserVoice review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Best way to get user feedback at scale"

What do you like best?

Its difficult to get a view on trending feedback at scale. Uservoice helps me reach to a very large portion of our customer base with ease.

What do you dislike?

Often some features or ideas require some further comments and discussion. I would like to engage more thoroughly with some of the comments. Threaded conversations in ideas would greatly help in this area.

What business problems are you solving with the product? What benefits have you realized?

I use Uservoice to identify trends in feedback and validate customer requests at scale. Using Uservoice, I can get in contact with more customers about specific needs and feature requests. Uservoice helps me find those passionate users.

UserVoice review by Ken S.
Ken S.
Validated Reviewer
Verified Current User
Review Source
content

"Valuable Feedback as Business Changes"

What do you like best?

As our products and services change we can keep our finger on the pulse of the customer's experience.

What do you dislike?

I would like the ability to obtain more specific user information however in the age a GDPR that may be a challenge.

What business problems are you solving with the product? What benefits have you realized?

UserVoice is assisting me to find and eliminate broken links, outdated article content and customer pain points.

UserVoice review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"UserVoice makes managing customer issues and suggestions easy!"

What do you like best?

UserVoice's backend makes it really easy to assign customer issues and suggestions to the relevant stakeholders.

What do you dislike?

Seems to be some sort of bug with the new user invitation system. Many times I have sent out invites for new users and even after they check their spam, they don't get the invite. I typically have to re-send the invite multiple times for them to finally receive it.

What business problems are you solving with the product? What benefits have you realized?

Mainly replying to issues that customers have with our large number of web services and managing the volume of suggestions that we receive for those services.

UserVoice review by James O.
James O.
Validated Reviewer
Review Source
content

"Bringing sanity to the prioritisation process"

What do you like best?

I like the fact that I can get a sense of what the market wants and help my team understand where our prioritises should lie

What do you dislike?

The salesforce integration could be a bit more robust and easier to implement

Recommendations to others considering the product

Make sure you take the time to read the guides and understand the process. It will really help you to get value out of the product

What business problems are you solving with the product? What benefits have you realized?

Bringing sanity to the prioritisation process was our number one challenge. We now have an easy way to get a sample of what the market wants

UserVoice review by Nir  H.
Nir H.
Validated Reviewer
Verified Current User
Review Source
content

"My uservoice review "

What do you like best?

I really like the flexibility of the UI and the ability to understand fast the current needs.

What do you dislike?

I don't like the ticketing system which is not needed for me

What business problems are you solving with the product? What benefits have you realized?

Get product feedback, customer opinion and feature requests. Understand the product gaps

UserVoice review by Ryan H.
Ryan H.
Validated Reviewer
Verified Current User
Review Source
content

"Great way to collect and analyze customer feedback"

What do you like best?

We're very happy with UV. We've used it for over 4 years to collect feedback from our users about what they like and don't like about our product. Users find it accessible, and it is a great way to remain engaged with them. UV is smart about proactively asking users about their tastes and preferences and the data we get really helps us understand where trends are.

What do you dislike?

We've never adopted UV's ticketing system for customer support. It didn't have the power we were looking for.

Recommendations to others considering the product

Your ideas forum won't help you if users can't find it. Optimize your app's user experience to promote idea feedback in order to make sure you capture their feedback.

What business problems are you solving with the product? What benefits have you realized?

We wanted to get feedback from customers and let customers "collaborate" publicly amongst themselves by voting on other users' feedback. That feedback has always been a big part of our roadmap planning.

UserVoice review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Uservoice helps us to really understand what it is our customers want"

What do you like best?

A single place for all feedback and ideas, giving us the ability to respond and react quickly to customers.

What do you dislike?

Customers often ask how they can see what ideas they have submitted, so they can easily see stauts and they like to have a unique tracking number.

What business problems are you solving with the product? What benefits have you realized?

One of our goals is to have the customer at the center of everything we do. With Uservoice we are able to more customer-centric across all Ivanti products.

UserVoice review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source
content

"UserVoice time saving and easy to use"

What do you like best?

Having all of my customer feedback in one place making it easy to manage and reply to multiple users at the same time.

What do you dislike?

Not being able to setup auto messages and bulk allocate statuses

Recommendations to others considering the product

Easy to use, time saving, gives us better insights into our customers needs.

What business problems are you solving with the product? What benefits have you realized?

Keeping customers informed and thereby invested in what we are building.

Our Product owners save time:

- With research - customers freely share their insights

- Lines of communication are open making it easy to engaging these customers in further research

- Enlisting Beta clients, we know they are already invested and are generally happy to be involved, no more phone calls

UserVoice review by Agency in Computer Software
Agency in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Ability to accuratley track and respond to feedback"

What do you like best?

I like the ability to track and respond to feedback. I like the fact that feedback can be ranked to help priortize workloads.

What do you dislike?

I would like there to be a dark theme, so that I can not strain eyes when switching from dark theme apps.

Recommendations to others considering the product

Its a great tool to help track and manage feedback.

What business problems are you solving with the product? What benefits have you realized?

The ability to track, rank and respond the feeback on services i own.

UserVoice review by Sumeet C.
Sumeet C.
Validated Reviewer
Review Source
content

"Fantastic product "

What do you like best?

Really helping us mature our product management disciples by placing users at the centre of backlog management. Best feature for us offcourse is the ability to integrate suggestions to Visual studio and engineering backlogs

What do you dislike?

Admin screens could do with a makeover and will help to manage and respond to feedback

What business problems are you solving with the product? What benefits have you realized?

Closing the loop and transparency of feedback is helping us build trust with our user community

UserVoice review by User
User
Validated Reviewer
Review Source
content

"Feedback management service with some useful features for product management"

What do you like best?

API

Integration between NPS tool and suggestions

Roadmap sharing

SmartVote

What do you dislike?

Backend is not mobile friendly and there is no mobile app.

No way to navigate from feature to related suggestions (at least I failed to find it).

No rich text formatting in suggestions.

No way to split suggestions or move supporters from one suggestion to another.

Recommendations to others considering the product

Does not expect too much from product management tools of UV.

Learn how to work with suggestions: merge, group, organize. Otherwise in a year you'll get an unmanageable amount of unrelated topics.

What business problems are you solving with the product? What benefits have you realized?

Ongoing communication with users

Internal roadmap sharing

NPS

UserVoice review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source
content

"Platform approach on getting actionable insights for products"

What do you like best?

I like the platform approach of Uservoice where customers/users of a product have the ability to express their feature requests at one hand but even more to see requests already raised from others where they have the ability to up-/downvote and discuss around it.

What do you dislike?

Multi-language support is hard to manage

What business problems are you solving with the product? What benefits have you realized?

Transforming to feedback-driven feature investments for products

UserVoice review by Clayton T.
Clayton T.
Validated Reviewer
Review Source
content

"helps surface valuable feedback"

What do you like best?

Letting users vote on threads is really beneficial when filtering and prioritizing what problems to explore further.

What do you dislike?

the ui and controls are a bit scattered.

What business problems are you solving with the product? What benefits have you realized?

identify issues to explore further with customers.

UserVoice review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source
content

"Good product and really great customer service"

What do you like best?

Customer Service. Specifically, post implementation production support and account management

What do you dislike?

Not able to support multi tenant authentication

What business problems are you solving with the product? What benefits have you realized?

User satisfaction. Able to prioritize our user feedback to have data driven decisions

UserVoice review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source
content

"UserVoice - Modern Requirement Management and Priortization System"

What do you like best?

It gives me consolidated & prioritized insight into what my customers/stakeholders need

What do you dislike?

It is challenging to aggregate metrics. Customized reports will help create hidden insights.

What business problems are you solving with the product? What benefits have you realized?

Creating a consolidated view of Stakeholder and Customer Needs. Prioritize their needs into delivery of features thus making product more impactful and useful for customers

UserVoice review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source
content

"Streamlined, effective, comprehensive, easy to use"

What do you like best?

Ease of use, user friendliness, intuitive interface

What do you dislike?

Nothing that I can think of from the perspective of user

What business problems are you solving with the product? What benefits have you realized?

Internal idea gathering; UserVoice amasses that effectively and timely.

UserVoice review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source
content

"Every Product Manager's must-have!"

What do you like best?

I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.

What do you dislike?

n/a, their customer support always finds a way to solve any concerns I have

What business problems are you solving with the product? What benefits have you realized?

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