UserTesting

UserTesting

4.5
(112)
Optimized for quick response

UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world’s top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.

Work for UserTesting?

Learning about UserTesting?

We can help you find the solution that fits you best.

UserTesting Reviews

Ask UserTesting a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 112 UserTesting reviews
LinkedIn Connections
Sign in to G2 to see what your connections have to say about UserTesting
UE
User in E-Learning
Validated Reviewer
Verified Current User
Review Source

What User Research solution do you use?

Thanks for letting us know!
Bruce K. J.
Validated Reviewer
Verified Current User
Review Source

"UserTesting - Test on end users"

What do you like best?

Usertesting is a very important tool, for all types of developers and designers, this application or website, offers many options, so that different users from all over, can test the applications, which are uploaded to this platform, something that I really like this website, I can really know before launching an application to the public, the thought of real people about them, in our institution is something very important, since we teach our young people since they were very young, the foundations of programming, and when they can already make applications or websites, with different characteristics, we upload them to usertesting, so that they can see, what other people think about the use of their applications, and how innovative they can be. become, where they are failing, and what the people of the community think about them, this becomes a way to self-evaluate, all kinds of web development projects.

What do you dislike?

Some of the reviews about our applications, it is difficult to know if any user, made a correct proverb about it, and later made his comment about it, sometimes you find revisions, of people, which is very clear, not even They took a couple of minutes to see what the application was about, and they just make a simple video, commenting on anything, which clearly does not help us at all, it is not in all cases, but it is something that usually happens.

Recommendations to others considering the product:

It is a fantastic tool, to perform all kinds of tests on applications and websites, with real people, without counting physical study expenses, which usually cost very much.

What problems are you solving with the product? What benefits have you realized?

Gracie to this application, we can make different revisions to applications, which create our students, many of these applications are very innovative, there are guys with an incredible talent from an early age, to develop all kinds of software, their ideas advance much faster, than adults, and have the opportunity to other people, make a real test of these applications is fantastic, because in this way they are failures, which can happen with the daily use of these applications.

Camron L.
Validated Reviewer
Verified Current User
Review Source

"There wasn’t an option for 11."

What do you like best?

I can’t imagine I’m alone in scoring your products & teams at a 10.

UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit.

Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.

What do you dislike?

Our team has had difficulty getting some prototyping tools to play nice with the usertesting.com services, but I honestly don't know enough about the underlying technologies to know where the source of the issue lies. I will say their support team has been great in helping find ways to move past any of the issues we have had in the past.

Recommendations to others considering the product:

The ability to get quick feedback from a wide range or specifically targeted group of users and immediately pass both data and user videos to stakeholders is huge for our team. Usertesting.com is a great addition to any company's existing user research strategy. It's become an essential part of ours.

What problems are you solving with the product? What benefits have you realized?

Brand and product perception, product/feature functionality preferences, process pain points, comprehension around messaging, product placement & visibility, business alignment with customer's mental model, qualitative feedback on city and/or region representation, general areas of improvement.

The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.

Mandee E.
Validated Reviewer
Verified Current User
Review Source

"Best-in-class software that is easy to use"

What do you like best?

Unlimited user tests make it so much cleaner and faster to test everything in a design. Not just a couple of things that we were unsure about. I really liked the templated tests that were available as well, this was key in helping me set up a couple of prototype tests that I had never done before. It really helps to walk you through the process.

I really like being able to get a rating when I'm asking a user a question now as well. This is helpful and quick for me to analyze results. I can quickly see if there is a problem with one of my questions or how easy/hard it was to complete a task before I even watch the videos. I love that if I see that a majority of users didn't go through a task as expected, I can quickly watch every video of that one task and act on that quicker than spending an entire day analyzing an annotating videos.

The transcripts is an amazing add-on as well. Sometimes if the users talk really low or mumble you don't get great information but it is super helpful to be able to go through the transcript and pick out clips that may be interesting to stakeholders.

This is definitely best-in-class software, and it is easy to use, even for someone who doesn't have a lot of experience with user testing. It gives you instructions and guides you into being successful.

What do you dislike?

Onboarding/contracts. This was one of the harder ones I've been through. The pricing tiers changed fairly recently so I think there is still a lot of back and forth until the team gets a routine down. There were times where my rep wasn't answering calls/emails or just gave very broad information. Hopefully, they are working on cleaning up this process. Honestly, it is the only reason why I'm giving them an 9 instead of a 10 because this process was awful.

Recommendations to others considering the product:

Leave yourself a lot of time for contract negotiations, and getting it set up with your purchasing department (if you work for a large organization). Also - determine what your governance of the product will look like. If you only have 1 seat, only that one person will be able to launch tests for everyone added to the account - so make sure that person is reliable and it is part of their job description.

Also - the contract can get very expensive if you are only using it for a few tests a year. I would recommend ramping up the amount of testing that you do or bring in other units within your organization to take part of the contract.

What problems are you solving with the product? What benefits have you realized?

I've really been enjoying usertesting for my competitor research. This is something I wouldn't have typically done all the time with usertesting, and used to only send a couple users to maybe a main competitors website. With unlimited videos, and rating scales I can quickly see how users perform similar tasks across many different websites. This information has been extremely useful for our UX and design teams.

Cole N.
Validated Reviewer
Verified Current User
Review Source

"Popular for a reason, still needs some tweaks though"

What do you like best?

Turnaround time! Panel size, robust demo selection, balanced comparison, nice interface for the most part, helpful built-in suggestions, test plan sharing option, ability to export a spreadsheet of all related info (incl. transcription) for a study. Highlight reel. Tagging. Customer service is great, too. Really too many things to list here. While my cons response is longer, definitely more pros than cons.

What do you dislike?

No branching logic(!!) or max. diff. stuff built-in. Text formatting is a pain, especially when you have to share your test plan by sending to yourself first to clean the tags up. I've seen better transcription accuracy a lot of places; and if it's a webcam study, don't even bother to look at the transcription. Highlight reel composition should allow transition visuals (e.g. section title/explanation) and an option to export as one video. No way to cancel scheduled tests. Lastly, they've changed their plans drastically twice over the last 2-3 years, which is concerning.

Recommendations to others considering the product:

I've seen what comparable services have to offer before, and this really does seem to be the best value out there.

What problems are you solving with the product? What benefits have you realized?

Rapid qualitative testing. The capabilities they provide help me conduct and turnaround one or more qualitative studies at a time in 5 business days fairly consistently. That's something.

Kai Kane A.
Validated Reviewer
Verified Current User
Review Source

"Lightweight pivotal testing"

What do you like best?

Once you've created your assets and determined what exactly you're looking to test, UserTesting makes it incredibly fast to setup and get results the same day.

Essentially it's like this... Got content/assets/stimuli (check), Got your research question/hypothesis (check). Go through the flow and set up your screeners, questions (1 hour to 1.5 hours if you did your homework). Sit back, get results (1-3 hours depending on your screener).

Yeah... so boss needs "insights". No problem get them the same day without a budget.

What do you dislike?

I dislike they're new pricing model. It makes it so only one person and a select few of folks in your company can make and launch tests. I miss the old schedule were any old scrub could brandish a test and seek approval from the test master.

Recommendations to others considering the product:

Want insights fast, low-cost and easy to set up? UserTesting is for you.

What problems are you solving with the product? What benefits have you realized?

Everyone needs insights... UserTesting helps us get there fast. I use it for product utilisation, messaging fit, customer understanding and much more.

Gabe S.
Validated Reviewer
Verified Current User
Review Source

"usertesting.com review"

What do you like best?

its amazing to me how usertesting.com is able to find very specific user groups, based on a set of screening questions. I've used it for several enterprise and b2b websites with very unique users, and have been able to get results within a matter of hours or a day at the longest.

What do you dislike?

usertesting.com could use a bit more tools around documenting and sharing the results of the user tests - a sort of test write-up functionality. Currently I use other tools to do this, it would be nice to have it right in there next to the test.

What problems are you solving with the product? What benefits have you realized?

I'm using usertesting.com to identify issues on the website with usability and comprehension, with the goal of driving improvements to our site. We have benefited from the low cost, and from the improvements we are able to drive.

Ri M.
Validated Reviewer
Verified Current User
Review Source

"UserTesting.com has given our design team time and confidence"

What do you like best?

The quality of the tests we run is astonishing. No matter how niche we screen, the participants UserTesting finds us are intelligent, thoughtful, prepped and always give the most thorough, valuable responses.

What do you dislike?

Sometimes it's difficult to predict when a screener will take a long time to fulfill, and you might not get responses for weeks. It would be good if, while writing the screener, UserTesting were able to give a live estimate of time, even if not accurate.

What problems are you solving with the product? What benefits have you realized?

I have always used user testing as a UX tool for designing good solutions, however since working with UserTesting.com, now we more often use it to prove or disprove an assumption, or question something we're not sure about in a design process. Being able to throw up a test overnight and have results in the morning has helped us be lean and move faster through design processes.

U
User
Validated Reviewer
Verified Current User
Review Source

"A vital part of our iterative design process"

What do you like best?

UserTesting has proved to be an invaluable tool to help ensure that we are creating user-centered designs and experiences. We can segment their large pool of participants to test an incredibly savvy and insightful audience, with sessions available to view oftentimes in mere minutes. UserTesting has become an integral step in our iterative design process as a quick way to get quick, qualitative feedback at any stage of a design.

What do you dislike?

Nitpicky stuff: The automated transcriptions of users' comments into text are not always as accurate as we'd like. The recently redesigned Metrics dashboard cannot be exported as a PDF.

What problems are you solving with the product? What benefits have you realized?

Prior to using UserTesting, we rarely, if ever, sought out direct feedback from our users on our designs/experiences, and because of this, we had subpar designs/experiences that didn't really meet our users' needs and expectations. Since using UserTesting, we are now creating designs and experiences specifically based on user insights/feedback so that they better meet our users' needs, so we're seeing vastly improved engagement.

C
Consultant
Validated Reviewer
Verified Current User
Review Source

"A Powerful Marketing Tool"

What do you like best?

UT has opened up new possibilities for our company. It is a tool we use frequently to better understand our customers, who they are, and their specific needs. UT gives us a lot of flexibility since it provides various tools to conduct comprehensive research (card sorting, usability testing, survey integration, prototype testing, moderated sessions, etc.). It is a one-stop shop for all our research needs. It is a more complete and complex platform than the other tools available out there, and thus helps us to quickly and efficiently get the feedback we need to act upon.

What do you dislike?

There is not much to dislike here. It is hard to find fault with this platform since the company is constantly evolving and improving its offerings. The only negative thing is the fact that some testers do not take moderated sessions seriously, often ditching the interviews without warning.

Recommendations to others considering the product:

UT is hands-down the best tool out there. It is much better than the competition in pretty much all the aspects. It is also getting very good at moderated sessions, and will overpass any competition in this field because of the communication tool used (ie, Zoom).

What problems are you solving with the product? What benefits have you realized?

UT helps us better understand the needs of our clients. It helps us to stop wandering what our clients need/want, and focus our time and attention on changes that will be beneficial to our clients. UT has also been a source of inspiration for new features for our apps and platforms.

AC
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"A great tool for quick feedback on your designs"

What do you like best?

UserTesting is a cost-effective and convenient tool for user testing. I can create a testing plan and within as little of an hour, have user feedback. This gives me the insights I need to design new products and test those that have already shipped. Further, UserTesting has been helpful for competitive research.

What do you dislike?

Watching long videos can get exhausting. Sometimes the video is so long because the user is just rehashing the same feedback--it may be that they're purposely extending the session because it's tied to their compensation. This is something that UserTesting should take a closer look into; and it may just be that they need to work on how they coach the users.

Recommendations to others considering the product:

Have an understanding of the users you want to test. If you need to build, a basic UserTesting plan can help with that, although there are some limitations with reaching international testers. If you already have a list of users you want to test, you will need to invest in a higher up plan to do that.

What problems are you solving with the product? What benefits have you realized?

I'm trying to get user feedback both early in the design process and then later to test products we currently have on the market. I want to measure user understanding and sentiment.

Fawn K.
Validated Reviewer
Verified Current User
Review Source

"Quantify User Experience"

What do you like best?

While I’ve used UserTesting.com for typical interaction tests, my favorite feature is recruiting via User Testing and then using their partnership with Optimalworkshop.com for card sorts and surveys - including Likert 5 and 7 point scales to measure those hard to quantify elements like perception and intent - those often asked questions internally that are impossible to answer with engagement/click analytics or the typically small sample sizes used for standard prototype testing. We now know what are guests expect & hope for and the proper format for delivering it.

What do you dislike?

Optimalworkshop.com requires a separate license.

What problems are you solving with the product? What benefits have you realized?

What do guests want, & how would they consume it are typical internal debates - UserTesting enables us to determine the proper messaging, content, organization and hierarchy of information.

AC
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Useful tool for a small UX team"

What do you like best?

UserTesting is a great tool for running quick remote usability tests. You can set up a test and run 5-6 users within an hour, which is obviously way faster than running in person moderated tests. Their UI (both for setting up tests and for reviewing videos) is well set up and easy to use, and they have a large and varied group of testers, even in Canada (where I am). I've also found their support team to be friendly and responsive.

What do you dislike?

This is likely true of all remote unmoderated user testing, but it is hard to give your users enough information to stay on task and not get lost without biasing how they interact. It's easy for users to get lost in the test, and it takes time and experience to learn some task writing and structuring techniques to help with this. UserTesting doesn't provide any materials to help test writers with this, which is too bad.

What problems are you solving with the product? What benefits have you realized?

We're a small UX team handling a large product. UserTesting is a great tool to be able to test more aspects of our product than we would be able to if we relied on moderated and/or in person testing alone.

Jess D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Would recommend to anyone who wants to build great products"

What do you like best?

I like how easy it is to use. I also love the customer service chat tool. i am always given quick response and helpful feedback.

What do you dislike?

I think the screen from screener to the questions can get a little confusing so it would be nice to streamline that. I also think it would be nice to be able to start testing from the first screen b/c a lot of the time you are just iterating screeners and don' t have to go all the way through.

What problems are you solving with the product? What benefits have you realized?

Finding out if what we are building is useful. We do testing for creative, marketing and ecommerce. We have realized the benefit of not wasting money on development of one off ideas.

U
User
Validated Reviewer
Verified Current User
Review Source

"Proof Hypothesis and get things done faster using User Testing "

What do you like best?

I like being able to take notes while I listen to the users. and Highlight reels! those are the best for meetings and getting people on board with changes.

We also have been able to improve our Copy and communication towards our users.

What do you dislike?

Setting up the target audience can be a bit overwhelming and it would be nice to have saved presets. at the end at least for me we are testing almost the same niche all the time.

Recommendations to others considering the product:

test the questions at least once (can be not in user testing) to make sure people understand what you are trying to find out. Sometimes what it seems obvious for us might not for all.

What problems are you solving with the product? What benefits have you realized?

We are saving money by building only the things that matter to our users. I proof out hypothesis and when those don't work we already know why and why we should no be working on it anymore

Erin S.
Validated Reviewer
Review Source

"A quick way to get user feedback"

What do you like best?

UserTesting has a large user base that matches a variety of recruiting criteria, so I'm able to get results on my test very quickly. All test takers can be rated based on their performance, which ensures high quality of feedback. If something doesn't go as planned with the test, UserTesting customer service has been very responsive and helped me resolve issues within couple hours.

What do you dislike?

I wish there was a way to automatically transcribe verbal user comments. It's a little hard to search videos for specific information or a user quote. It will also be helpful to have question formats that allow the user to compare two images side by side or rank answers in a question based on preference. Also, the open to save a test while it's being created is hard to find on the page.

Recommendations to others considering the product:

It's a quick and guaranteed way to get user feedback on a website or a prototype.

What problems are you solving with the product? What benefits have you realized?

I've been able to validate design concepts quickly and iterate on them based on the feedback I received form the users. This translates into huge saving for our company because we don't have to spend development hours in order to get the product in front of our users. By doing user testing, we can move through the design process a lot quicker and ensure a successful launch.

Jennifer B.
Validated Reviewer
Review Source

"Excellent tool to scale UX Research across a team with limited resources"

What do you like best?

As one of two full-time researchers on the UX team at my organization, I like that I can step my design peers (and others) through the really simple platform, and with some guidance on best practices get them experimenting and testing out their designs quickly. It's been really helpful to offer this tool as a means to get answers in an Agile setting.

What do you dislike?

The team at UserTesting is constantly reaching out and improving the platform, I can't think of anything I dislike at the moment. Initially I had a problem with the 15 participant max on the panel, but it hasn't been an issue. In the few cases where I need a broader data set, I duplicate tests and run multiple rounds.

Recommendations to others considering the product:

My company had considered similar platforms in the past, we made the choice to go with UserTesting based on a proof of concept trial. The team was very supportive of this, we also ran one when they were rolling out the Live Conversation feature. I recommend doing a POC to see if it suits your organization's needs.

What problems are you solving with the product? What benefits have you realized?

The UserTesting platform has helped us quickly shape new features, revise workflows and get answers on preferences to deliver the best experiences. The best part about this – aside from getting an answer much faster than could be agreed on in any meeting where everyone feels strongly that they have the better solution– is that when an answer is found, there's no personal stake in the game. If it turns out the design doesn't perform well, you go back to the data, review it, try something else and test it again. It allows for a much healthier cross-functional team dynamic and keeps teams more productive by staying focused on the business goals.

Vera S.
Validated Reviewer
Verified Current User
Review Source

"Usertesting is our tool for quick unmoderated testing on a daily basis"

What do you like best?

- Getting VERY FAST study results

- Studies are easy to create

- Awesome support team

- Great features, like templates, highlight reels, transcripts, clip maker

- Useful Live Moderated study type

- Easy to share the results with the team

What do you dislike?

- quantitative tests are at an additional fee and need UT research team support

What problems are you solving with the product? What benefits have you realized?

Testing on prototypes allowed us to kill ideas fast - before they get developed and launched.

Getting to hear real customer's voice - is very powerful to anyone at any level in the organization.

Analytics gives us the "what" and "how many/much". UT helps us understand "why".

Running competitor comparison analysis provides insightful information.

Linda B.
Validated Reviewer
Review Source

"Great Platform for Remote Testing"

What do you like best?

The tool keeps improving to meet our needs. With the addition of Live Conversations and other features and the quick responses from the UserTesting team, this product is becoming invaluable to our UX Research effort.

What do you dislike?

Sometimes it takes a long time to fill surveys when we don't think our criteria is too narrow. We were unaware of some of the default settings and had to have them changed in order to improve our recruiting.

Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.

Recommendations to others considering the product:

This platform makes it really easy to get feedback quickly. There are product limitations, such as the inability to copy a study that was designed for a prototype to a study of a website (which you might want as the design is maturing).

What problems are you solving with the product? What benefits have you realized?

Remote testing, testing competitive products.

An M.
Validated Reviewer
Review Source

"Expensive but worth every penny in getting your team to buy-in."

What do you like best?

The ability to connect with Users around the world, and get their mostly honest opinions. I like how I can make highlight clips and share with people in my organization who don't use this product. To get started I think their templates are great.

What do you dislike?

Setting up the test can be time-consuming, you also have to dive a bit more into Stat's to get good test results. In order to make sure your test is not biased in any way. I would like a way to preview my test internally with a co-worker, to make sure that it makes sense before I send out a test to a real user.

People are aware that they are being paid to review your product so most users will not be as harsh or honest about how they think of feel about a product, so making sure you ask unbias questions becomes very important.

Recommendations to others considering the product:

Being able to create categories and questions of our own for repeat use in screener questions.

What problems are you solving with the product? What benefits have you realized?

Insight gathering to prove methodologies and road-mapping priorities.

U
User
Validated Reviewer
Verified Current User
Review Source

"User testing is very helpful for tight deadlines"

What do you like best?

In our company, we supplement a lot of our qualitative work with Usertesting, it compliments other methods very nicely and can easily be turned around super quick.

What do you dislike?

Sometimes we struggle with testers lying through screeners and not answering questions honestly, which can be frustrating but it's a learning curve to work through.

Recommendations to others considering the product:

one of the things we would really like in Usertesting would be for the multiple choice questions in the actual test for the tester to be able to select more than one, it seems that can only do that in the sceeners

What problems are you solving with the product? What benefits have you realized?

We ask a lot of our own customers on Usertesting to walk through newly developed screens on our website and app, their feedback is critical to having our own customers talk through their unique experiences and how they would like to use the online platforms.

Ji K.
Validated Reviewer
Verified Current User
Review Source

"Easy and fast way to get feedbacks for your digital product"

What do you like best?

I can get fast feedback from a specific demographic of users from all over the country.

Cost efficient - cheaper than having in-person usability testing.

Recorded video of the sessions is great!

I can test both mobile and desktop products.

What do you dislike?

Would like to see even more powerful demographic target audience filter.

Recommendations to others considering the product:

Try it out! You will be hooked.

What problems are you solving with the product? What benefits have you realized?

Providing easy to use K12 school, education and parenting resources for all parents in this country.

Able to easily reach and get feedback from parents living in various parts of the country.

UI
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Powerful tool for user research "

What do you like best?

you have a massive panel and our studies generally can be recruited quickly thanks to the behaviors and habits we need are widely represented in your panel.

What do you dislike?

I recognize that it's always a problem w/ software systems, but it's unfortunate that more known enhancements don't get rolled out at a faster pace - i find it's great to hear something I am requesting is often what other customers are requesting - i wish the known issues would be escalated and enhancements rolled out sooner.

Recommendations to others considering the product:

Leverage the chat for customer service feature and always submit requests for future feature requests.

What problems are you solving with the product? What benefits have you realized?

we want to gauge feedback quickly and we get the benefit of participants responding quickly to provide feedback.

Carly C.
Validated Reviewer
Verified Current User
Review Source

"A great resource for remote user testing!"

What do you like best?

It is super easy to learn to use and there is a huge user testing panel to utilize for expedited feedback. There is also integration with InVision, which makes it easy to set up prototypes for testing.

What do you dislike?

The price of it can be kind of high, especially the added costs for features such as their new moderated remote user testing feature.

What problems are you solving with the product? What benefits have you realized?

Moderated user testing in order to gain qualitative insight into problems that may exist currently with my business' experiences. This has helped with some team disputes, gut checks, and even benchmarking against competitors.

UI
User in Internet
Validated Reviewer
Verified Current User
Review Source

"UserTesting has changed the game"

What do you like best?

The speed and reach are really hard to beat. I've been more productive with UserTesting than by using classical means of recruitment for research projects. It's allowed myself and my team to rapidly research issues that would've been incredibly difficult or not worth it otherwise. I also appreciate how they regularly improve the platform and listen to their customers.

What do you dislike?

UserTesting can be more difficult to leverage if you're looking for very specialized users or if your prototyping requirements include motion or micro interactions like in Principle.

What problems are you solving with the product? What benefits have you realized?

We're trying to increase retention and adoption of our platform by eliminating usability problems and uncovering and product awareness issues. So far we've been able to identify improvements to demonstrably increase some of the core product metrics.

Klemens W.
Validated Reviewer
Verified Current User
Review Source

"Fast actionable feedback"

What do you like best?

Working at a startup it is imperative to get quick responses to ideas and product features. For Ionic, user testing is the way that we get that feedback. It has worked wonders and we are usually able to get the feedback week need within a day.

What do you dislike?

Some tests would be better moderated and whereas this feature exists, it costs a premium.

What problems are you solving with the product? What benefits have you realized?

We use user testing as the source of truth when establishing if the feature hits the mark or needs another round of design.

Adrian T.
Validated Reviewer
Verified Current User
Review Source

"Smooth user testing"

What do you like best?

The simplicity of the platform. It's easy to set up experiments, choose tasks and see the results. Also, very fast delivery of videos and customer support is top notch.

What do you dislike?

I've found their pricing towards a pro plan a bit unfavorable since there is no real estimation shown - only request a quote.

Recommendations to others considering the product:

Buy at least 3 videos and you'll be surprised of the high level of service offered

What problems are you solving with the product? What benefits have you realized?

We're seeing how real work within the platform and compare it to how we envisioned the whole process. After only 5 videos, we've found real action points that we're working already on implementing.

A
Administrator
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Quick, actionable results"

What do you like best?

I like how robust the screener allows me to be. I can easily recruit the exact participants I need for my studies. Normally (unless I have a pretty specific screener) I get results back pretty quickly as well. I've always had a pretty positive experience with the quality of participants as well.

What do you dislike?

The only thing I dislike about Usertesting.com as a company is that I can only run qualitative feedback studies. I would love if they implemented quantitative survey building software and the ability to use their panel to launch quantitative studies.

What problems are you solving with the product? What benefits have you realized?

We're solving many business problems. Usertesting.com allows us to test early and often. We can get insights quickly which informs us to either pivot or continue in the same direction we were before.

Lee P.
Validated Reviewer
Verified Current User
Review Source

"Great tool for insights, a little expensive"

What do you like best?

The screener functionality (essential for the CRO work we do), the speed the videos are collected, usertesting.com's willingness to replace poor videos

What do you dislike?

The pricing is more expensive than similar tools, and the agency pricing isn't too flexible as there didn't seem to be an option for the pro features in a monthly plan / ad-hoc basis, only in an up-front annual plan.

What problems are you solving with the product? What benefits have you realized?

User testing videos help us to understand how actual customers experience a website. Using features like the screeners helps to sift out the rubbish user testers & make the videos super relevant to match the website's actual audience

Shannon C.
Validated Reviewer
Verified Current User
Review Source

"UserTesting has expanded my UX research capabilities"

What do you like best?

The feature that has given my team much more opportunities to gather user insights is the Live Conversation. Being able to set up a moderated test with users is a huge advantage in providing valuable feedback to stakeholders.

What do you dislike?

It would be nice to know more in advance of the changing features to better optimize the tool for what we need.

What problems are you solving with the product? What benefits have you realized?

Most of the business problems we are solving is getting design and functionality feedback to streamline our project process and validate existing applications.

Brad K.
Validated Reviewer
Verified Current User
Review Source

"Great tool for user testing"

What do you like best?

Ease of use for ramping up my design team and getting quick results on prototypes. From research, I believe them to be best of breed in the space. We subscribe to an enterprise program that lets us test as much as we want - not a per user cost - so cost is not a barrier to use for our design/ux team.

What do you dislike?

sometimes, the recruited users seem to be overly positive. But that's a minor issue.

What problems are you solving with the product? What benefits have you realized?

testing prototypes before development. design quality.

Caroline K.
Validated Reviewer
Verified Current User
Review Source

"Great insights FAST!"

What do you like best?

Love the diverse panel UserTesting provides. We often use them in the non-traditional way to conduct un-moderated interviews and often our screeners are very specific, but we're always able to get a panel to take them! The feedback is always super fast! If we launch a test/interview, depending on the screeners, we often get the results the same day!

What do you dislike?

I wish they would allow for more than 15 users per test.

What problems are you solving with the product? What benefits have you realized?

Learning customers' or potential customers perspectives on various processes.

U
User
Validated Reviewer
Verified Current User
Review Source

"The UI is becoming more difficult with each user test "

What do you like best?

This is a great way to quickly get feedback on a feature or concept

What do you dislike?

The tech support is very slow. We couldn't get our build to work, and when their engineers worked on it they ended up breaking the build in such a way that users couldn't run it.

Recommendations to others considering the product:

The testers are good, but I think some are racing through tests to make more money. The process to run a test is difficult.

What problems are you solving with the product? What benefits have you realized?

We are trying to get quick feedback on various features in an app. The usertesting testers are thorough and usually provide detailed feedback that proves helpful in the design process.

U
User
Validated Reviewer
Verified Current User
Review Source

"Powerful Tool"

What do you like best?

I think the turn around time from the testing panels and real user feedback are great. Also the Templates provided are a good way to kickstart new ideas that you may not have originally thought of.

What do you dislike?

The hardest thing about this tool is finding the time to review all the content that is created. If you can get around that, you can gain some real insights.

What problems are you solving with the product? What benefits have you realized?

Trying to find pitfalls in the user experience of our sites, that gives more feedback than just purely looking at heatmaps and data metrics.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"UserTesting Empowers People!"

What do you like best?

Setting up a test on UserTesting is quick, efficient, and has fast results. I love that you can validate an idea in an hour. It definitely empowers product and design teams to have a user-centric process that doesn't overburden the decision and approval process.

What do you dislike?

I dislike the UX around creating a highlight reel as well as the inability to import a email list into MyRecruit and how they have that part of the product set up.

What problems are you solving with the product? What benefits have you realized?

Prioritization of on-going usability issues, whether or not a concept resonates with our users or just normal people who are active within our space.

AI
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Very innovative company"

What do you like best?

UT is always improving what they have. They listen to their customers and try to make their experience as smooth and efficient as possible.

What do you dislike?

Nothing really, if I have a problem with something, I contact them and they will work hard to correct it.

Recommendations to others considering the product:

This is a great tool to get to know your users and how they feel about your product. Having this type of data to support decisions is very helpful.

What problems are you solving with the product? What benefits have you realized?

Usability and creating the best user experience we can possibly have on our site.

We've found through user testing has helped us become more aware of what works and what doesn't for the user.

C
Consultant
Validated Reviewer
Review Source

"Good for video but otherwise limited"

What do you like best?

The speed at which you can recruit participants. The participants are generally well trained how to think aloud but I do wonder if they are 'too well trained' and if they are indicative of normal users.

What do you dislike?

The cost associated with the platform and the lack of quant stats. At a cost of $99 per participant it means we can only test low numbers of users which limits any 'data' that can be relied upon.

Recommendations to others considering the product:

If you have the budget then give it a try, however, if you want to get data from a large number of users and get value for money then there are other tools which will give you the video, plus more, and cost far less than $99 per user.

What problems are you solving with the product? What benefits have you realized?

Helps to test wireframes and prototypes. By asking participants to complete certain tasks we are able to fairly quickly see how easy they have found it and whether we are on the right track.

A
Administrator
Validated Reviewer
Review Source

"Really robust and focused UX research tool for unmoderated and moderated sessions"

What do you like best?

UT is my top choice for unmoderated research. They've also recently launched a moderated session scheduler that integrates with Zoom. Using their tool is so simple and quick, and their panel is so engaged: you can typically fill a study in less than two hours and begin watching recordings immediately as they roll in. They handle all details of incentives for both moderated and unmoderated sessions, so all you have to do is set up the tasks and launch it.

What do you dislike?

The screener setup process is somewhat limited, but this is what keeps things simple. There is only basic logic you can implement to allow respondents or boot them out.

What problems are you solving with the product? What benefits have you realized?

We collected quick unmoderated usability feedback on prototypes and production experiences.

U
User
Validated Reviewer
Verified Current User
Review Source

"Usertesting is great for providing valuable feedback!"

What do you like best?

What I like best about UserTesting is the quick ability to gain a lot of input from various individuals and also providing it through the online site or phone app.

What do you dislike?

I dislike the options to send out surveys to individuals as I feel like the majority of users cannot take certain surveys

What problems are you solving with the product? What benefits have you realized?

The Main business problem being solved is the ability to test your apps and also get quick feedback from various users. It provides a multitude of opinions which is a huge benefit.

William B.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Quickest way to gather user insights"

What do you like best?

The speed with which tests come back to you

What do you dislike?

Can't really say there is anything I dislike; it's really such a great tool to use. I think every company can find value in it.

Recommendations to others considering the product:

Just start using it and you'll start to see the value of it pretty quickly

What problems are you solving with the product? What benefits have you realized?

Helping stakeholders understand our customers which leads to better product decisions.

Jessica M.
Validated Reviewer
Review Source

"Testing made easy "

What do you like best?

You can quickly launch tests to large amounts of people and get results back same day! Moderated sessions take us weeks to organize- but with usertesting.com we can get info quickly and put it in action within a project timeframe.

What do you dislike?

Like any system, there are some small improvements to be made in terms of how data is organized and how we allow access to the team but small issues in the big picture.

What problems are you solving with the product? What benefits have you realized?

We are able to do testing mid project so that results can be incorporated in final design, without compromising the projects timeline.

Helen F.
Validated Reviewer
Review Source

"UserTesting streamline my development process"

What do you like best?

I'm constantly surprised by the our users! I learn so much from them as they go through the sites. The turnaround times for tests are incredible!

What do you dislike?

I wish it were easier to recruit our own member base through the system. Many of our members are older so it is hard to get them to download software onto their computers.

What problems are you solving with the product? What benefits have you realized?

We have conducted so much usability testing which leads to better designs. Through UserTesting we learn about task completions, satisfaction levels, whether or not we are meeting expectations, of if our design / workflow makes any sense.

Nathaniel F.
Validated Reviewer
Verified Current User
Review Source

"Helpful for quick, quality feedback"

What do you like best?

Easy and efficient way to gather helpful feedback about your products. Can use any image, prototype or live designs, can get respondents all within a single day. Respondents are generally good quality.

What do you dislike?

UT is a helpful research input but comes with some caveats since all the respondents have selected to be part of the panel. It's best for studies that don't rely too heavily on a very particular type of user or customer.

What problems are you solving with the product? What benefits have you realized?

UT provides a way to test out marketing campaigns, product prototypes, and other designs in such a quick way that it's worth doing before any release to get a temperature check on how people will respond, find usability problems, etc.

UM
User in Marketing and Advertising
Validated Reviewer
Review Source

"Usertesting review"

What do you like best?

Ability to create highlight reels with notes! It's great that I can watch the video and note sections with comments and easily create high level versions of these videos to present to my team and also to clients. They get a better sense of how users actually interact with the features, which helps my team and clients build more empathy with users.

What do you dislike?

The price is really expensive compare to other remote user test software. There are some really cool features that we can use, but only at the enterprise level, so that could be a turn off to a lot of folks who want something more affordable.

What problems are you solving with the product? What benefits have you realized?

Helps capture real user insights and creates a short video to provide clients to get a better idea of issues or delights users finds on new features. I also love that it helps keep my notes organized by adding them directly to the context of the video. It would be great if it allows better deliverables to present to client as the results in addition to the highlight videos.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"User research made easy"

What do you like best?

I appreciate the ease of use of the User Testing platform and responsive staff!

What do you dislike?

The price tag. Not sure our school district will always have budget available for UX platforms. Making school websites and school district websites more user friendly is in the best interest of leadership but in lean budget years it's a tough sell.

What problems are you solving with the product? What benefits have you realized?

I work to make the district website and mobile app user friendly. Using this tool has helped me work through beta development to work through pain points for users before taking directly to our families and communities to test.

AS
Administrator in Sports
Validated Reviewer
Verified Current User
Review Source

"User Testing review"

What do you like best?

Quick and easy access to real product feedback; videos of people using our product; easy test set up; great features to take notes or create clips from recordings; ability to follow up with user testers afterwards

What do you dislike?

Some people have hacked the system a bit and created multiple accounts I think, so we sometimes get the same person reviewing our product multiple times. It's either that, or the unique user option has a bug.

Recommendations to others considering the product:

Use UserTesting. You will not be disappointed. And don't get hung up on other products that maybe offer a more robust feature set, but are also more expensive. They are a jack of all trades, master of none, whereas UserTesting does recorded videos of people using your product very well.

What problems are you solving with the product? What benefits have you realized?

Getting feedback on existing products, and new features - what do people like/dislike, what works really well, what's confusing, etc. Helps us answer specific product questions and de-risk new features before rolling them out to the public.

AI
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Perfect solution for our small team"

What do you like best?

First and foremost - the UserTesting.com panel is great! It is easy to get fast feedback from a range of good users. It is also incredibly easy to use the video player to skip to key tasks, to slow down or speed up and make and share video clips and highlight reels.

What do you dislike?

It can be rather confusing to navigate to the information given by users while taking the screeners. There is also a single download format - an Excel document with various sheets: Session Details, Metrics, Sortable Clips, Sortable Annotations, Clips by Task + Participant, Annotations by Task+Participant.

Recommendations to others considering the product:

Perfect for those who need quick feedback and want and easy way to view and create videos of users.

What problems are you solving with the product? What benefits have you realized?

UserTesting.com allows our small team to accomplish more more research at a lower cost and LOE than we would otherwise be able to achieve. It has dramatically changed the way we collect data.

AA
Administrator in Apparel & Fashion