UserTesting Reviews & Product Details

The single most used part of UT for me is highlight reels, I use them all the time especially for interviews that I conduct outside of UT! The dedicated IA testing tools are also very useful. Review collected by and hosted on G2.com.

Recruiting quality participants who are who they say are has become much more challenging lately, or at least it feels that way. I also struggle with the test creation interface which never seems to save my edits correctly. The analysis portion isn't very helpful especially when it comes to IA - the table output is almost impossible to interpret. Review collected by and hosted on G2.com.

Unmoderated testing is very easy to conduct - it's thoughtfully planned and even as test taker, the experience is mostly seamless. Ability to create a test easily is also something that my team of non UXRs find easy to accomplish. I also appreciate the effort put into the analysis section - though I don't use a lot of it, clipping videos is very helpful Review collected by and hosted on G2.com.

It takes forever to load and multiple refreshes sometimes to even get to where I wanna be. Glitches are very common - once the test would just crash for the test takers half way through cuz of issues with the extension. Extremely frustrating and affected the results as well. Also, not able to find the right participants can be tiring. Not being able to select users for a study (from a qualified pool) is problematic too. Review collected by and hosted on G2.com.

UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help. Review collected by and hosted on G2.com.

The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities! Review collected by and hosted on G2.com.

UserTesting has been a fantastic tool for gathering real user feedback. The platform is easy to use, with features like targeted demographics, video feedback, and various testing modes, which allow us to gain insights from the right audience. The reporting tools make it simple to analyze feedback quickly, making it a valuable asset for creating user-centered designs. Review collected by and hosted on G2.com.

Sometimes the participants that we reach through screeners are not a perfect match and have cheated the system a little bit, but userzoom and UserTesting are doing their best to make sure that this does not occur regularly. Review collected by and hosted on G2.com.

Ease of recruitment and the responses with customers speaking their answers! Review collected by and hosted on G2.com.

If your sample is more complicated, it takes a little longer to create screener Review collected by and hosted on G2.com.

The ease of creating clips and highlight reels. That's a game-changer for qualitative analysis and reporting. Review collected by and hosted on G2.com.

It's lacking some functionality that a professional researcher/ research team needs. For example, the ability to blacklist certain urls to prevent the recording of PII (vs relying on an imperfect blur filter set at the task level). Review collected by and hosted on G2.com.

That we're able to quickly get high quality user feedback on a range of research needs. Review collected by and hosted on G2.com.

Sometimes I wish it were easier to export and share sessions and clips and transcripts. Review collected by and hosted on G2.com.

One fairly objective tool that designer can gather and collect user`s opioions Review collected by and hosted on G2.com.

There arnt the chinese panel if i want to test the china targeted users, there is no way .

To find the Commercial user panel is always a big challenge in Usertesting.com, and the commercial pannel is enough trust and we designer can persuade `project`s stakholders to trust the panel that we find in UT.com , especially the commericla users.

There arent place that we can directly type the email adresses that who can be in the test,when you test the Dell / company internal tool Review collected by and hosted on G2.com.

Simple and quick to publish at test for a prototype and get responses back Review collected by and hosted on G2.com.

Proper screening, even when set up correctly still isnt stringent enough to get the correct users testing Review collected by and hosted on G2.com.

I love the immediate feedback from users. Review collected by and hosted on G2.com.

There are times where the UI is confusing or where I cannot do something simple, like cancel or reschedule a test because it has crossed a time threshold, or delete a test that malfunctioned. The process for signing onto moderated tests and understanding what I will be able to do whether I am sharing use of the screen or not is a little unclear. Prototypes can often not perform well, and I am not sure if this is due to glitches with figma or with the interface between user testing and figma. I think the format for making unmoderated tests is excellent. I do often however get confused when creating the test, leaving it, then going back in to edit it. It can feel strange to me to have the demographic section outside of the rest of the test building. I love the transcript and the AI interp of the transcript. Review collected by and hosted on G2.com.