UserTesting Reviews & Product Details

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

Product Website

Seller

UserTesting

Discussions

UserTesting Community

Languages Supported

German, English, French

Overview by

Paige Musto

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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UserTesting Integrations

(6)

Verified by UserTesting

UserTesting Media

UserTesting Demo - Video capture and live streaming

Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.

Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together so that you can directly drill in and understand the why behind each sentiment.

UserTesting Demo - Connect with your own audiences

UserTesting offers several solutions for gathering rich customer experience narratives.

UserTesting Demo - Interactive Path Flows

Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and navigate you to key moments in the customer journey.

Specify your audience by screening contributors from UserTesting’s global network of contributors or connecting to your preferred network.

Official Downloads

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Bethany G.

Brand Optimization Specialist

Small-Business (50 or fewer emp.)

4/11/2024

"UserTesting makes collecting user feedback on our products and experiences easy and streamlined"

4.5/5

What do you like best about UserTesting?

Their recuitment features make fiding our target audiences a breeze. I'm so grateful to have this tool, otherwise recruitment for my studies would take SO much longer and require so much more time and effort on my part. Instead, I can devote that time and effort to study design, synthesis, and helping my organization implement the changes our customers need. Also, their customer service is amazing! Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

For being a platform dedicated to helping people improve their user experience, some of the UI elements and navigating the platform is clunkier than I would have expected. Some of the analysis features are a bit lacking, as well, like the ability to choose a particular audience segmentation in the native analysis feature. Review collected by and hosted on G2.com.

What problems is UserTesting solving and how is that benefiting you?

It solves the issue of time-consuming recruitment, notetaking on videos, creating clips to show stakeholders, and overall capturing user feedback. It has helped me pioneer optimization at my organization and build a culture of research and innovation that previously didn't exist. It's a pivotal tool in my toolbox of UX Research. Review collected by and hosted on G2.com.

Ashok C.

Sr. UX Designer

Enterprise (> 1000 emp.)

7/23/2024

"User Testing offers an efficient and flexible approach to validating design concepts."

4.5/5

What do you like best about UserTesting?

User testing is a valuable approach for validating design concepts and ideas, offering both efficiency and flexibility. The direct feedback from real users helps ensure designs are meeting their needs and uncovering potential usability issues that designers may have overlooked. The flexibility of user testing, which can be done remotely and at various stages of the design process, is a key strength. This allows for rapid insights compared to other research methods. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

There are some areas for improvements, such as the sample sizes can sometimes be small, making the results less representative. Recruiting the right mix of test participants can also be challenging and time-consuming. Additionally, testing in a lab or moderated setting may not fully capture real-world usage, and the analysis of user testing data requires skill to identify meaningful insights. Review collected by and hosted on G2.com.

What problems is UserTesting solving and how is that benefiting you?

The primary problem it addresses is the need for efficient and flexible user feedback on design concepts and prototypes. Before user testing platforms emerged, gathering direct user feedback could be a slow and costly process, involving recruiting participants, setting up in-person sessions, and carefully analyzing the results. UserTesting allows teams to quickly recruit diverse user participants, conduct remote testing sessions, and access insights in a more streamlined manner. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

5/7/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Research operations simplified :)"

4.5/5

What do you like best about UserTesting?

I can schedule to meet users/target profiles whenever I want and be assured about quality participation. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

Integration of moderated interview's sessions' with my Teams calendar is very poor. Review collected by and hosted on G2.com.

Khanh T.

UX Researcher

Enterprise (> 1000 emp.)

1/28/2025

"This platform is very easy to use. It also has many different types of tests and questions."

4.5/5

What do you like best about UserTesting?

Very easy to use and has lots of types of test and questions. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

I wish they can enable me to conduct the focus group. Review collected by and hosted on G2.com.

Betsi F.

Senior UX Strategist

Enterprise (> 1000 emp.)

7/23/2024

"Love this platform, can't say enough good things"

5/5

What do you like best about UserTesting?

Having direct access to potential and in many cases real life customers is essential to our ability to create effective digital experiences. It's really amazing how quickly you can launch tests and get feedback. I really can't say enough good things about the platform. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

There are a few features that would be nice to have, like branching. But they continue to evolve and build out the platform so I feel confident in time these will come. Review collected by and hosted on G2.com.

What problems is UserTesting solving and how is that benefiting you?

There are many questions that emerge in our design process that we can't know the answer to, so we construct tests to let the users guide us. From nagivation to color choices, to organizational mental models. It's always best to check with the users rather than act as though we have all the answers. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/5/2025

"Great Customer Service"

4.5/5

What do you like best about UserTesting?

I found the level of support from our account managers alarmingly fast and very high touch. They responded to answers to my questions that were helpul, easy to understand and provided me with additonal resources to further my knowledge in the tool. The customer support is the best I've encoutnered in third party software tools I have used. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

There are an abundant amount of tutorials to help you get started. Figuring out where to start can be overwhelming. Review collected by and hosted on G2.com.

Grant L.

CEO

4/8/2025

"Poorly designed product, slow outdated interface, few to no recent updates"

2/5

What do you like best about UserTesting?

The best thing is being able to quickly recruit people to test with minimal friction Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

1/28/2025

"UserTesting is an incredible platform for understanding customers and consumers."

5/5

What do you like best about UserTesting?

I enjoy how quickly you can gather feedback from the specific audience you need, very often within a few hours. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

It can be hard to find enough specific niche consumers to feel comfortable with the insights you have gathered. Review collected by and hosted on G2.com.