![Rebecca C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca C.")
RC

Rebecca C.

Small-Business (50 or fewer emp.)

9/23/2020

"Extremely useful platform, helps get user insights FAST"

5/5

What do you like best about UserTesting?

The speed at which you can gain valuable user insights - you can prepare a script, launch a test, and have insights all within a few hours. I also like the ability to target tests to specific personas - based on their demographics and the screeners, it's really easy to get exactly the type of people you want for your test. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

Some of the testers are "experienced" and sometimes are eager to please, so give feedback that might not always be quite right - this is just the nature of user testing however, not entirely to do with the platform.

I would also like to be able to release surveys within the usertesting platform that aren't video recorded - the screeners and demographic questions are a great feature of the platform that I'd like to be able to tie to surveys with large numbers of people, but only view a small percentage of video recordings. Review collected by and hosted on G2.com.

Recommendations to others considering UserTesting:

This platform is very useful for those that want to rapidly iterate on a product with informed user research. If you work in a fast paced environment the platform is particularly good for getting results fast. If you are conducting more in depth research then the platform can also be useful. Review collected by and hosted on G2.com.

What problems is UserTesting solving and how is that benefiting you?

We answer usability questions within a mobile app, and try and understand if a feature will be valuable to a user, through both unmoderated and live interview tests. Unmoderated tests are particularly useful for testing hypotheses within the live app, while live interviews are more useful for understanding users and their needs.

We also conduct initial user research before starting to design a feature, and conduct brand studies where we measure users' perspectives on the brand. This can involve first impressions on brand images, as well as word association tasks. Review collected by and hosted on G2.com.

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