# Best Enterprise Feedback Management Software for Small Business ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 277 ### Category Stats (Aug 2026) - **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,900+ Authentic Reviews - 277+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Enterprise Feedback Management Software ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=57328&focus%5B%5D=18969&focus%5B%5D=5494&focus%5B%5D=15310&focus%5B%5D=73862&focus%5B%5D=6536&focus%5B%5D=19287&focus%5B%5D=61042) Highlighted products: HubSpot Service Hub, Userback, Agentforce Service (formerly Salesforce Service Cloud), AskNicely, ReputationStacker, BugHerd, Delighted, and Simplesat. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=userback&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=bugherd&focus%5B%5D=delighted&focus%5B%5D=simplesat&segment=small-business) **Sponsored** ### Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-07T02%3A22%3A27Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Fusersnap%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fenterprise-feedback-management%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=fa1562cb6274804e5fdf019cc56b08a376478397134f5dee074f04884a298611&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial) ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,822 #### How Do G2 Users Rate HubSpot Service Hub? - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind HubSpot Service Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. ##### Cons - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) **["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### [Userback](https://www.g2.com/products/userback/reviews) Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. **Average Rating:** 4.7/5.0 **Total Reviews:** 279 #### How Do G2 Users Rate Userback? - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.5/10 (Category avg: 9.0/10) - **Feedback Collection:** 7.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Userback? - **Seller:** [Userback](https://www.g2.com/sellers/userback) - **Company Website:** www.userback.io - **Year Founded:** 2014 - **HQ Location:** Brisbane - **Twitter:** @userbackio 202 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d878dc4bc3857d425e1febaced4bff1730ac0829802d1c1022fe67fc9f41c35c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7960309%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 81% Small, 8% Medium #### What Do G2 Reviewers Say About Userback? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Userback, praising its intuitive interface and seamless feedback collection process. - Users appreciate the **easy feedback management** of Userback, enhancing communication and understanding between clients and teams. - Users praise the **setup ease** of Userback, noting its intuitive installation and seamless integration into workflows. - Users value Userback for its **streamlined feedback process** , enhancing communication and collaboration between teams and clients. - Users appreciate how Userback makes collecting feedback **simple and actionable** , enhancing collaboration and speeding up issue resolution. ##### Cons - Users desire more **customization options** for branding and readability, finding the current settings too limiting. - Users note several **feature limitations** in Userback, particularly in mobile app testing and task tracking efficiency. - Users express concern over **missing features** like ticket tracking and mobile app testing, impacting usability and efficiency. - Users find the **limited features** of Userback restrict customization, mobile testing, and integrations, hindering their workflow. - Users feel there are **limited options** for client branding and ticket management, hindering customization and efficiency. #### What Are Recent G2 Reviews of Userback? **["Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting"](https://www.g2.com/survey_responses/userback-review-12769733)** **Rating:** 4.5/5.0 stars _— Goher K._ [Read full review](https://www.g2.com/survey_responses/userback-review-12769733) **["Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations"](https://www.g2.com/survey_responses/userback-review-12823497)** **Rating:** 5.0/5.0 stars _— Sylvester M._ [Read full review](https://www.g2.com/survey_responses/userback-review-12823497) #### What Are G2 Users Discussing About Userback? - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,969 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. ##### Cons - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) **["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### [AskNicely](https://www.g2.com/es/products/asknicely/reviews) AskNicely es el líder reconocido en la gestión de la experiencia del cliente y tiene la única plataforma de escritorio a móvil para negocios impulsados por personas. Llevamos comentarios, ideas, entrenamiento y estándares de servicio alineados con la marca al bolsillo de tu equipo de primera línea, que ahora está equipado para mejorar la experiencia de servicio que los clientes reciben cada día. Comentarios de Clientes Recoge automáticamente comentarios de cada cliente en cualquier punto del recorrido del cliente en cualquier canal (Correo electrónico, SMS o en una página web) con nuestras encuestas divertidas y rápidas, que se muestran como conversaciones personalizadas que generan tasas de respuesta superiores al promedio. Automatiza Reseñas y Referencias Utiliza flujos de trabajo automatizados para convertir comentarios en reseñas positivas que mejoren tu calificación en línea y referencias que se conviertan en nuevos negocios. Alternativamente, aumenta la retención de clientes automatizando mensajes de seguimiento con cuentas en riesgo o notificaciones internas que aseguren que cada miembro del equipo sea alertado cuando sea necesario. Entrenamiento y Reconocimiento Empodera a cada gerente con las herramientas de comentarios y entrenamiento que necesitan para hacer que cada experiencia del cliente sea increíble. Incluyendo indicaciones de entrenamiento para equipos e individuos, información sobre la experiencia del empleado y capacidades de informes, todo en un panel de control personalizado para escritorio o móvil. Ideas de Negocio Entiende las brechas entre tu estándar de servicio y lo que realmente se está entregando para ver cómo cada unidad de negocio, ubicación, equipo o empleado está desempeñándose en comparación con el resto. Sabe dónde gastar tu tiempo visualizando lo que es o no es valorado por los clientes. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,029 #### How Do G2 Users Rate AskNicely? - **Facilidad de uso:** 9.4/10 (Category avg: 9.1/10) - **Consistencia del diseño de marca:** 9.0/10 (Category avg: 9.0/10) - **Recopilación de comentarios:** 9.3/10 (Category avg: 9.2/10) - **Agregación de comentarios:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind AskNicely? - **Vendedor:** [AskNicely](https://www.g2.com/es/sellers/asknicely) - **Sitio web de la empresa:** www.asknicely.com - **Año de fundación:** 2014 - **Ubicación de la sede:** Portland, OR - **Twitter:** @asknicely 2,316 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0b9fb8c18ad9dd08f3e5cd84b9aaada7792e9657441d98b50b03170bab921df&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fask-nicely%2F&secure%5Burl_type%5D=linkedin_company_website) 59 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Éxito del Cliente, Gerente de Marketing - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 48% Medium, 43% Small #### What Do G2 Reviewers Say About AskNicely? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran la **facilidad de uso** de AskNicely, elogiando su interfaz intuitiva y funcionalidad sencilla. - Los usuarios elogian a AskNicely por su **excelente atención al cliente** , proporcionando asistencia oportuna y soluciones adaptadas a sus necesidades. - Los usuarios valoran la **retroalimentación directa y accesible de los clientes** que mejora los conocimientos y la efectividad del coaching con AskNicely. - Los usuarios valoran el **soporte excepcional** de AskNicely, elogiando la capacidad de respuesta del equipo y su dedicación a la satisfacción del cliente. - Los usuarios encuentran la **configuración fácil** de AskNicely directa y sin complicaciones, mejorando su experiencia general con la plataforma. ##### Cons - Los usuarios encuentran que **reportar dificultades** en AskNicely ralentiza el proceso de acceso a análisis y actualizaciones esenciales. - Los usuarios encuentran frustrante gestionar las eliminaciones de contactos, destacando **las limitaciones de la encuesta** que dificultan la comunicación fluida con los clientes. - Los usuarios expresan frustración con las **opciones limitadas de personalización** para flujos de trabajo, encuestas y características del panel en AskNicely. - Los usuarios encuentran los **procesos manuales** engorrosos, especialmente al eliminar contactos y depender de Excel para los informes. - Los usuarios sienten que **se necesita mejora** en la funcionalidad de reconocimiento y la integración con Salesforce para una mejor experiencia. #### What Are Recent G2 Reviews of AskNicely? **["Un cambio de juego para la retroalimentación del cliente - ¡AskNicely gana cinco estrellas!"](https://www.g2.com/es/survey_responses/asknicely-review-9104823)** **Rating:** 5.0/5.0 stars _— Dante B._ [Read full review](https://www.g2.com/es/survey_responses/asknicely-review-9104823) **["¡Muy fácil de usar y cumple con su función!"](https://www.g2.com/es/survey_responses/asknicely-review-7865358)** **Rating:** 5.0/5.0 stars _— Raymond C C._ [Read full review](https://www.g2.com/es/survey_responses/asknicely-review-7865358) #### What Are G2 Users Discussing About AskNicely? - [¿Para qué se utiliza AskNicely?](https://www.g2.com/es/discussions/what-is-asknicely-used-for) ### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 80 #### How Do G2 Users Rate ReputationStacker? - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind ReputationStacker? - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Director, Manager - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 51% Small, 34% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation. - Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations. - Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively. - Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection. ##### Cons - Users face **connection issues** during setup, but support helps ensure smooth operation afterward. - Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation. - Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated. - Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation. - Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **["All Our Location Reviews in One Place—Easy Follow-Ups That Boost Ratings"](https://www.g2.com/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13166056) **["Intuitive Setup Made Easy, with 10/10 Support"](https://www.g2.com/survey_responses/reputationstacker-review-13107894)** **Rating:** 5.0/5.0 stars _— Megan R._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13107894) #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### [BugHerd](https://www.g2.com/de/products/bugherd/reviews) BugHerd macht es Kunden leicht, Feedback zu Websites zu hinterlassen. Sie müssen einfach nur zeigen, klicken und kommentieren - BugHerd erstellt einen Screenshot, speichert technische Details und erstellt eine Aufgabe für Ihr Team zur Nachverfolgung. Es ist ein einfaches Tool für Kunden, das keine Konten oder Anmeldungen erfordert. Das BugHerd-Feedback- und Fehlerberichterstattungstool ist ideal für Teams, die Websites erstellen, einschließlich: - Agenturen - Webentwickler - Webdesigner - Projektmanager - QA/UA-Tester - Marketingfachleute - Inhaltsersteller Einer der Hauptunterschiede zwischen BugHerd und anderen Plattformen ist, dass Benutzer ihre Kommentare direkt auf Live-Webseiten anheften. Dies erleichtert es, genau zu zeigen, wo Feedback oder Probleme sind. Dies ist ein großer Vorteil, wenn man Feedback von mehreren Kunden oder Stakeholdern sammelt, da sie das bereits gegebene Feedback sehen und Duplikate vermeiden können. Alle Feedbacks kommen automatisch mit einem Screenshot und technischen Details wie Browser, URL, Betriebssystem usw.; und jeder Kommentar wird in eine nachverfolgbare Aufgabe auf einem integrierten Kanban-Board umgewandelt, was es Teams ermöglicht, Probleme effizient zu priorisieren und zu lösen. BugHerd hat auch tiefe Zwei-Wege-Integrationen mit allen Projektmanagement-Tools wie ClickUp, monday.com, Asana, Trello, Jira und mehr; sowie unterstützende Integrationen mit Kollaborationstools wie Slack & Microsoft Teams und Entwickler-Tools wie GitHub. BugHerd bietet auch eine voll ausgestattete API und Webhook-Unterstützung, die benutzerdefinierte Integrationen mit jeder Anwendung ermöglicht. Dies ermöglicht es Teams, ihren Arbeitsablauf ohne Unterbrechung zu verwalten und sicherzustellen, dass Feedback in bestehende Prozesse integriert wird. Durch die Zentralisierung von Feedback und Aufgabenmanagement verbessert BugHerd nicht nur die Effizienz des Teams, sondern trägt auch zu einer höheren Kundenzufriedenheit bei, da Kunden sehen, dass ihre Vorschläge zeitnah umgesetzt werden. Müheloses Feedback. Glücklichere Kunden. Bessere Websites. Starten Sie in wenigen Minuten mit einer kostenlosen Testversion oder buchen Sie eine 1:1-Demo. https://bugherd.com **Average Rating:** 4.7/5.0 **Total Reviews:** 211 #### How Do G2 Users Rate BugHerd? - **Einfache Bedienung:** 9.4/10 (Category avg: 9.1/10) - **Konsistenz des Markendesigns:** 8.7/10 (Category avg: 9.0/10) - **Sammeln von Feedback:** 9.4/10 (Category avg: 9.2/10) - **Feedback-Aggregation:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind BugHerd? - **Verkäufer:** [BugHerd](https://www.g2.com/de/sellers/bugherd-4165e3c8-d810-4fb0-b78f-6e0c4fc4ef09) - **Unternehmenswebsite:** bugherd.com - **Gründungsjahr:** 2011 - **Hauptsitz:** Melbourne - **Twitter:** @bugherd 1,620 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c40d1ee73661271bbdf01fb32a696c6eb1b123d0034c915835f67f4730ac930&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbugherd%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 13 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Projektmanager - **Top Industries:** Marketing und Werbung, Design - **Company Size:** 71% Small, 23% Medium #### What Do G2 Reviewers Say About BugHerd? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von BugHerd, was das Feedback zu Websites und die Fehlerverfolgung intuitiv und effizient macht. - Benutzer loben BugHerd für seinen **intuitiven Feedback-Prozess** , der die Kommunikation vereinfacht und wertvolle Zeit spart. - Benutzer schätzen die **nahtlose Teamzusammenarbeit** in BugHerd, die das Projektmanagement und die Kundenkommunikation effektiv verbessert. - Benutzer schätzen die **Einfachheit der Aufgabenverwaltung** in BugHerd, insbesondere die nahtlose Integration mit ClickUp. - Benutzer loben BugHerd für seine **Effizienz** bei der Rationalisierung von QA-Prozessen und der Verbesserung der Zusammenarbeit in Webprojekten. ##### Cons - Benutzer erleben **fehlende Funktionen** wie Bildschirmaufnahme und SCORM-Unterstützung, was Effizienz und Benutzerfreundlichkeit beeinträchtigt. - Benutzer erleben **Softwarefehler** mit BugHerd, einschließlich Problemen mit Screenshots und Pin-Platzierungen, die den Arbeitsablauf komplizieren. - Benutzer berichten von **Problemen beim Melden von Fehlern und der Stabilität von Erweiterungen** , was die Gesamteffizienz während ihres Workflows beeinträchtigt. - Benutzer erleben **komplexe Benutzerfreundlichkeitsprobleme** gelegentlich, insbesondere während der Einrichtung und beim Hinzufügen von Teammitgliedern zu BugHerd. - Benutzer sind enttäuscht über den **Mangel an wesentlichen Werkzeugen** in BugHerd, was ihren Arbeitsablauf und die Zusammenarbeit behindert. #### What Are Recent G2 Reviews of BugHerd? **["Einfach für Endbenutzer, nahtlose Integration in den Entwickler-Workflow"](https://www.g2.com/de/survey_responses/bugherd-review-13184830)** **Rating:** 4.5/5.0 stars _— Ryan B._ [Read full review](https://www.g2.com/de/survey_responses/bugherd-review-13184830) **["Einfache Einrichtung, unglaublicher Support und automatisierte Qualitätssicherung, die die Effizienz steigert"](https://www.g2.com/de/survey_responses/bugherd-review-13222335)** **Rating:** 5.0/5.0 stars _— Jessica G._ [Read full review](https://www.g2.com/de/survey_responses/bugherd-review-13222335) #### What Are G2 Users Discussing About BugHerd? - [Was sind Website-Fehler?](https://www.g2.com/de/discussions/what-are-website-bugs) - 1 comment - [Wie fügt man einen neuen Fehler zu BugHerd hinzu?](https://www.g2.com/de/discussions/how-do-you-add-a-new-bug-to-bugherd) - 1 comment - [How do you use a BugHerd?](https://www.g2.com/de/discussions/how-do-you-use-a-bugherd) - 3 comments - [Was ist BugHerd?](https://www.g2.com/de/discussions/what-is-bugherd) - 1 comment ### [Simplesat](https://www.g2.com/fr/products/simplesat/reviews) Simplesat est un outil de gestion des retours conçu pour aider les organisations à améliorer leur engagement client en augmentant les taux de réponse aux enquêtes. Cette solution offre une approche flexible pour recueillir des retours, permettant aux entreprises de créer des enquêtes visuellement attrayantes et personnalisées qui résonnent avec leurs clients. En s'intégrant à des plateformes populaires telles que Zendesk, Intercom, Autotask et Salesforce, Simplesat facilite la fourniture de retours par les clients via leurs canaux de communication préférés, garantissant que chaque interaction est une opportunité pour des informations précieuses. Le public cible de Simplesat comprend des entreprises de toutes tailles qui priorisent l'expérience client et cherchent à comprendre plus profondément les opinions de leurs clients. En utilisant une variété de types d'enquêtes de retour, telles que les enquêtes de satisfaction client (CSAT) et les enquêtes de score d'effort client (CES), les organisations peuvent capturer des réactions immédiates suite à des interactions clés avec les clients, telles que l'intégration ou la résolution de tickets de support. De plus, les enquêtes programmées de Net Promoter Score (NPS) offrent une perspective plus large sur le sentiment des clients au fil du temps, aidant les entreprises à identifier les tendances et les domaines à améliorer. L'une des caractéristiques remarquables de Simplesat est sa capacité robuste d'interprétation des données. Les utilisateurs peuvent facilement naviguer dans le tableau de bord pour générer des rapports perspicaces, créer des classements et segmenter leur base de clients pour une analyse ciblée. Cette fonctionnalité permet aux entreprises d'approfondir les réponses individuelles et de comprendre les nuances des retours clients. En apprenant les bonnes questions à poser, les organisations peuvent s'assurer qu'elles abordent les préoccupations et priorités les plus pressantes de leurs clients. Simplesat souligne également l'importance de boucler la boucle des retours. L'outil permet aux entreprises de mettre en place des réponses automatisées pour les clients insatisfaits, les connectant avec des agents qui peuvent accéder à leur historique de retours pour une résolution plus personnalisée. À l'inverse, il encourage la prise de contact avec les clients satisfaits, comme demander des avis Google après avoir reçu des évaluations élevées. Cette approche proactive améliore non seulement la réputation d'une entreprise, mais contribue également positivement aux efforts d'optimisation pour les moteurs de recherche (SEO). De plus, partager des retours positifs au sein des équipes sert de coup de pouce motivationnel, favorisant une culture de reconnaissance et d'amélioration. Incorporer Simplesat dans les opérations quotidiennes transforme la collecte de retours d'une tâche fastidieuse en un processus fluide. En priorisant les retours clients et en en faisant une partie intégrante des pratiques commerciales, les organisations peuvent renforcer les relations avec leurs clients, conduisant finalement à une satisfaction et une fidélité améliorées. **Average Rating:** 4.8/5.0 **Total Reviews:** 164 #### How Do G2 Users Rate Simplesat? - **Facilité d’utilisation:** 9.6/10 (Category avg: 9.1/10) - **Cohérence de la conception de la marque:** 9.2/10 (Category avg: 9.0/10) - **Collecte de commentaires:** 9.3/10 (Category avg: 9.2/10) - **Agrégation des commentaires:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Simplesat? - **Vendeur:** [Simplesat](https://www.g2.com/fr/sellers/simplesat) - **Site Web de l'entreprise:** www.simplesat.io - **Année de fondation:** 2016 - **Emplacement du siège social:** Seattle, Washington - **Twitter:** @simplesat 192 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a3a8abc850d5c57a09e181cb51269b9fa460b6bb2929ccf5e8009500723621&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13224182%2F&secure%5Burl_type%5D=linkedin_company_website) 27 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Président - **Top Industries:** Technologie de l'information et services, Sécurité informatique et réseau - **Company Size:** 57% Small, 39% Medium #### What Do G2 Reviewers Say About Simplesat? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient le **service client aimable et réactif** de Simplesat, améliorant remarquablement leur expérience globale. - Les utilisateurs apprécient la **facilité d'utilisation** de Simplesat, rendant la gestion des retours clients simple et efficace. - Les utilisateurs soulignent la **facilité d'installation** de Simplesat, permettant une intégration rapide et un retour immédiat des clients. - Les utilisateurs apprécient la **création de sondages personnalisables** dans Simplesat, garantissant une collecte de retours d'information adaptée et efficace pour leurs besoins. - Les utilisateurs apprécient les **intégrations faciles** offertes par Simplesat, permettant une mise en œuvre transparente des enquêtes avec divers systèmes. ##### Cons - Les utilisateurs estiment que la **hausse des prix** de Simplesat diminue sa valeur par rapport aux concurrents. - Les utilisateurs rencontrent souvent des **problèmes d'intégration** avec Simplesat, provoquant des perturbations dans le flux de travail en raison de déconnexions fréquentes. - Les utilisateurs trouvent que les **options de personnalisation de l'enquête sont insuffisantes** , limitant leur capacité à adapter efficacement les retours et l'image de marque. - Les utilisateurs trouvent la **complexité d'utilisation** de Simplesat difficile, car la configuration peut être contre-intuitive et frustrante par moments. - Les utilisateurs rencontrent des **problèmes de connexion** avec Simplesat, provoquant des perturbations en raison de déconnexions fréquentes lors de l'intégration de la plateforme. #### What Are Recent G2 Reviews of Simplesat? **["Rendre la gestion des retours d'information plus pratique et organisée"](https://www.g2.com/fr/survey_responses/simplesat-review-12950522)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/fr/survey_responses/simplesat-review-12950522) **["Simplesat : Facile, Efficace, avec un Support Résilient"](https://www.g2.com/fr/survey_responses/simplesat-review-12874198)** **Rating:** 5.0/5.0 stars _— Utilisateur vérifié_ [Read full review](https://www.g2.com/fr/survey_responses/simplesat-review-12874198) #### What Are G2 Users Discussing About Simplesat? - [What are the tools used by marketers to measure customer satisfaction?](https://www.g2.com/fr/discussions/what-are-the-tools-used-by-marketers-to-measure-customer-satisfaction) - [What is survey Survicate?](https://www.g2.com/fr/discussions/simplesat-what-is-survey-survicate) - [Qu'est-ce que le CSAT dans le service client ?](https://www.g2.com/fr/discussions/what-is-csat-in-customer-service) - 1 comment - [Qu'est-ce que simplesat ?](https://www.g2.com/fr/discussions/what-is-simplesat) - 1 comment ### [Delighted](https://www.g2.com/products/delighted/reviews) Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. **Average Rating:** 4.7/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate Delighted? - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Delighted? - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics 42,137 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website) 6,231 employees on LinkedIn® - **Ownership:** NASDAQ: XM #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Medium, 40% Small #### What Are Recent G2 Reviews of Delighted? **["Very VERY intuitive 👏"](https://www.g2.com/survey_responses/delighted-review-6697443)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/delighted-review-6697443) **["Delighted is amazing."](https://www.g2.com/survey_responses/delighted-review-9782860)** **Rating:** 5.0/5.0 stars _— Anna G._ [Read full review](https://www.g2.com/survey_responses/delighted-review-9782860) #### What Are G2 Users Discussing About Delighted? - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [What is NPS delighted?](https://www.g2.com/discussions/what-is-nps-delighted) - [What does Delighted do?](https://www.g2.com/discussions/what-does-delighted-do) - [What is delighted platform?](https://www.g2.com/discussions/what-is-delighted-platform) ### [Outgrow](https://www.g2.com/products/outgrow/reviews) Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes. **Average Rating:** 4.7/5.0 **Total Reviews:** 318 #### How Do G2 Users Rate Outgrow? - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Outgrow? - **Seller:** [Outgrow](https://www.g2.com/sellers/outgrow) - **Company Website:** www.outgrow.co - **Year Founded:** 2012 - **HQ Location:** New York, NY - **Twitter:** @OutgrowCo 3,719 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39705d254382fce2f3181a8faf12b278e8dc8faab6bf2df8f31b5f195e42ec27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7966190%2F&secure%5Burl_type%5D=linkedin_company_website) 56 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 79% Small, 17% Medium #### What Do G2 Reviewers Say About Outgrow? _AI-generated summary from verified user reviews_ ##### Pros - Users find Outgrow's **ease of use** remarkable, enabling quick creation of tools without technical hurdles. - Users praise Outgrow for its **responsive customer support** , noting quick replies and effective solutions for their queries. - Users appreciate the **user-friendly builder and robust analytics** of Outgrow, enabling easy creation of engaging content. - Users value the **ease of use** of Outgrow, finding it simple to create effective interactive content effortlessly. - Users find the **easy setup** of Outgrow highly beneficial for quickly deploying engaging tools without extensive support. ##### Cons - Users experience a challenging **learning curve** , finding the platform difficult to navigate due to its complexity. - Users find Outgrow's **limited features** frustrating, particularly regarding customization and email segmentation in the basic plan. - Users find **missing features** in the basic plan limiting, particularly regarding email segmentation and design options. - Users find Outgrow's plans **expensive** , particularly for advanced analytics and custom branding features, which require additional payments. - Users feel limited by **customization options** , often struggling to style pages without incurring additional costs. #### What Are Recent G2 Reviews of Outgrow? **["Powerful calculator tool with great support"](https://www.g2.com/survey_responses/outgrow-review-12921380)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/outgrow-review-12921380) **["Great Tool for Building Engaging Forms!"](https://www.g2.com/survey_responses/outgrow-review-13035202)** **Rating:** 5.0/5.0 stars _— 재연 ._ [Read full review](https://www.g2.com/survey_responses/outgrow-review-13035202) ### [Usersnap](https://www.g2.com/products/usersnap/reviews) Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment. **Average Rating:** 4.5/5.0 **Total Reviews:** 90 #### How Do G2 Users Rate Usersnap? - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Usersnap? - **Seller:** [Usersnap](https://www.g2.com/sellers/usersnap) - **Company Website:** usersnap.com - **Year Founded:** 2013 - **HQ Location:** Perg, Austria - **Twitter:** @usersnap 2,811 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01d6c94a9dffb7b1f6a69aba7872a129ef3e42e2e8765ebacbf82bec0d13f4e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3114893%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 30% Medium #### What Do G2 Reviewers Say About Usersnap? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **user-friendly integrations** with tools like Jira, enabling quick feedback and streamlined workflows. - Users find Usersnap **easy to use** , enabling quick feedback sharing and seamless integration with project management tools. - Users appreciate the **easy integrations** of Usersnap, enhancing feedback management through seamless connections with popular tools. - Users appreciate the **automation features** of Usersnap, simplifying feedback collection and improving integration with existing tools. - Users appreciate the **seamless integration and effortless feedback capture** provided by Usersnap, enhancing their workflow efficiency. ##### Cons - Users find Usersnap **expensive** , particularly the basic tiers which lack advanced features suitable for small companies. - Users feel frustrated by the **lack of advanced features** in basic tiers, hindering their overall experience with Usersnap. - Users find the **cluttered interface** of Usersnap's dashboard discouraging and hard to navigate effectively. - Users face **custom fields issues** due to delays in category options, hindering ticket submissions for new clients. - Users express frustration with the **unorganized dashboard** , which negatively impacts their overall experience with Usersnap. #### What Are Recent G2 Reviews of Usersnap? **["Excellent Context Capture for Faster Customer Support Fixes"](https://www.g2.com/survey_responses/usersnap-review-13078234)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/usersnap-review-13078234) **["Usersnap review"](https://www.g2.com/survey_responses/usersnap-review-12082406)** **Rating:** 5.0/5.0 stars _— Sourabh C._ [Read full review](https://www.g2.com/survey_responses/usersnap-review-12082406) #### What Are G2 Users Discussing About Usersnap? - [What is Usersnap used for?](https://www.g2.com/discussions/what-is-usersnap-used-for) - 1 comment ### [Frill](https://www.g2.com/products/frill/reviews) Customer feedback, Roadmap & Announcements wrapped into one affordable product. **Average Rating:** 4.9/5.0 **Total Reviews:** 24 #### How Do G2 Users Rate Frill? - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.8/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Frill? - **Seller:** [Frill](https://www.g2.com/sellers/frill) - **HQ Location:** United Kingdom - **Twitter:** @frill 128 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f33ca5d279992c56fa04b4fbe5443c1796aa24c505d1a9974d93e309b2809dcc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrill&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Frill? **["The best user feedback collection platform for startups"](https://www.g2.com/survey_responses/frill-review-8076700)** **Rating:** 5.0/5.0 stars _— Orkhan H._ [Read full review](https://www.g2.com/survey_responses/frill-review-8076700) **["One of the Best Feedback and Roadmap Tool"](https://www.g2.com/survey_responses/frill-review-4831904)** **Rating:** 5.0/5.0 stars _— Chaitanya B._ [Read full review](https://www.g2.com/survey_responses/frill-review-4831904) #### What Are G2 Users Discussing About Frill? - [What is Frill used for?](https://www.g2.com/discussions/what-is-frill-used-for) ### [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry. **Average Rating:** 4.9/5.0 **Total Reviews:** 165 #### How Do G2 Users Rate Great Recruiters? - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.8/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind Great Recruiters? - **Seller:** [Great Recruiters](https://www.g2.com/sellers/great-recruiters) - **Year Founded:** 2017 - **HQ Location:** Troy, Michigan - **Twitter:** @great\_recruiter 324 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47eeca28b4882095ddc7b7c12a7e99a88f58d353b9e2075346a2b97a256d749c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgreat-recruiters&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Recruiter, Technical Recruiter - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 48% Medium, 47% Small #### What Do G2 Reviewers Say About Great Recruiters? _AI-generated summary from verified user reviews_ ##### Pros - Users find Great Recruiters **exceptionally helpful** , enhancing client interactions and providing valuable feedback for continuous improvement. - Users value the **real-time feedback** from candidates, enhancing recruitment processes and improving overall team morale. - Users value the **real-time feedback** from candidates, enhancing their hiring process and overall team morale. - Users find Great Recruiters to be extremely **user-friendly** , enhancing their recruitment experience and communication effortlessly. - Users find the **feedback and engagement features** of Great Recruiters invaluable for enhancing service and professional growth. ##### Cons - Users express frustration with **verification issues** , as unverified reviews hinder their chances of becoming Top Rated. - Users desire **missing features** like advanced search and better integration with ATS to enhance their recruitment experience. - Users note that **timing and verification issues** in review requests hinder accurate feedback for recruiters and clients. - Users believe that **improvement is needed** in review request timing and the verification process for better feedback accuracy. - Users find the **review request timing confusing** , impacting the accuracy of feedback and overall user experience. #### What Are Recent G2 Reviews of Great Recruiters? **["A Game-Changer for Authentic Candidate Experience Feedback"](https://www.g2.com/survey_responses/great-recruiters-review-12502759)** **Rating:** 5.0/5.0 stars _— Heidi H._ [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12502759) **["Effortless Feedback, Enhances Performance"](https://www.g2.com/survey_responses/great-recruiters-review-12671998)** **Rating:** 5.0/5.0 stars _— Melissa R._ [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12671998) ### [Sogolytics](https://www.g2.com/products/sogolytics/reviews) Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 87 #### How Do G2 Users Rate Sogolytics? - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Sogolytics? - **Seller:** [Sogolytics](https://www.g2.com/sellers/sogolytics) - **Company Website:** www.sogolytics.com - **Year Founded:** 2013 - **HQ Location:** Herndon, VA - **Twitter:** @Sogolytics 8,657 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bd495a49d0aaaf0eaff7ba80a9e2b70ae06fdcc1ef34dd1f50cfb827f49088a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2315708%2F&secure%5Burl_type%5D=linkedin_company_website) 114 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 49% Small, 27% Medium #### What Do G2 Reviewers Say About Sogolytics? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **awesome customer support** from Sogolytics, helping even amateurs navigate the platform effectively. - Users highlight the **ease of use** of Sogolytics, making survey creation simple and intuitive for everyone. - Users value Sogolytics for its **ease of use and powerful measuring tools** , making feedback collection simple and effective. - Users commend Sogolytics for its **powerful feedback management tools** , making participant feedback easy and meaningful. - Users highlight the **helpful support** from Sogolytics, making it ideal for amateurs navigating the platform. ##### Cons - Users find the **complex usability** of Sogolytics frustrating, particularly regarding report saving and survey adjustments. - Users find the **inadequate filtering** of Sogolytics frustrating, complicating the process of saving reports and filters efficiently. - Users find the software **not super intuitive** , though staff assistance helps improve the overall experience. - Users find **survey issues** frustrating, particularly with saving functionality and managing prior reports or filters. #### What Are Recent G2 Reviews of Sogolytics? **["Effortless Survey Creation with Templates, AI Prompts, and Multilingual Forms"](https://www.g2.com/survey_responses/sogolytics-review-12969235)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/sogolytics-review-12969235) **["Easy Survey Creation with Reports That Are Actually Useful"](https://www.g2.com/survey_responses/sogolytics-review-13080156)** **Rating:** 4.5/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/sogolytics-review-13080156) #### What Are G2 Users Discussing About Sogolytics? - [Is SoGo survey free?](https://www.g2.com/discussions/is-sogo-survey-free) - 1 comment - [Who owns SoGoSurvey?](https://www.g2.com/discussions/who-owns-sogosurvey) - [What is the features of Zoho survey?](https://www.g2.com/discussions/what-is-the-features-of-zoho-survey) - [What are the features of Survey Monkey?](https://www.g2.com/discussions/what-are-the-features-of-survey-monkey) ### [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. **Average Rating:** 4.0/5.0 **Total Reviews:** 556 #### How Do G2 Users Rate ConnectWise PSA? - **Ease of Use:** 7.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind ConnectWise PSA? - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** www.connectwise.com - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise 14,926 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website) 3,401 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** President, Network Engineer - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 66% Small, 28% Medium #### What Do G2 Reviewers Say About ConnectWise PSA? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. - Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. - Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. - Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. - Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. ##### Cons - Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. - Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. - Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. - Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. - Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. #### What Are Recent G2 Reviews of ConnectWise PSA? **["Efficient Tool That Simplifies Daily Tasks"](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)** **Rating:** 5.0/5.0 stars _— Imran I._ [Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12026815) **["Great PSA system is you take the time to set it up according to your needs"](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12892759) #### What Are G2 Users Discussing About ConnectWise PSA? - [What is SmileBack used for?](https://www.g2.com/discussions/what-is-smileback-used-for) - [What is BrightGauge used for?](https://www.g2.com/discussions/what-is-brightgauge-used-for) - [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment - [How do I disable ConnectWise control?](https://www.g2.com/discussions/connectwise-psa-how-do-i-disable-connectwise-control) - [How do I download ConnectWise manage client?](https://www.g2.com/discussions/how-do-i-download-connectwise-manage-client) ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 332 #### How Do G2 Users Rate Kapture CX? - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 647 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) **["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)** **Rating:** 5.0/5.0 stars _— Mayank S._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) - ‹ Prev‹ Prev - 1 - [2](/categories/enterprise-feedback-management/small-business?open_modal_url=%2Fproducts%2Fusersnap%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-feedback-management%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/enterprise-feedback-management/small-business?open_modal_url=%2Fproducts%2Fusersnap%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-feedback-management%252Fsmall-business%26source%3Dcategory&order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/enterprise-feedback-management/small-business?open_modal_url=%2Fproducts%2Fusersnap%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-feedback-management%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Board Management Software](https://www.g2.com/categories/board-management) [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)