- The free trial before purchasing the tool to make sure it met all of our requirements.

- The implementation was completed in just a few steps and there is great documentation for any troubleshooting.

- The tool includes a large variety of features and everything is customizable.

- The option to integrate our other tools like Slack and Github. Review collected by and hosted on G2.com.

We have only had positive experiences working with the tool! Review collected by and hosted on G2.com.

Usersnap allows us to launch and share test pages with our existing users to easily collect their possible feedback and comments, which is the most beautiful feature. It greatly helps us improve our web application and make it more user-friendly as users can capture, annotate and share feedback with us. Review collected by and hosted on G2.com.

Sometimes, the annotations added to screenshots do not correspond to the precise location where the user put them, which can confuse the designers and developers responsible for gathering and acknowledging user feedback to make improvements. Review collected by and hosted on G2.com.

1. Ease of implementation and use.

2. Extensive variety of tools to collect customer feedback. I particularly like the "label" feature and the option to chat with your team or clients. Therefore, no more guessing.

3. Beautiful design. Review collected by and hosted on G2.com.

All good. I have nothing to add at this point. Review collected by and hosted on G2.com.

Easy to install to any website/platform.

The ability for customers to mark up the page or record a video is beneficial during our testing of new product developments.

The inbox allows developers and business lead to view and interact with the customer linked to Jira tickets!

Does it get much better?

Yes, you can target feedback from specific users. For example, we give particular areas of a page for customers to test, and while they are working, we can have a feedback popup while they are on the page and ask how they are doing. Review collected by and hosted on G2.com.

Report update on usage is needed. Overall, the admin team can see if all projects are being utilized ad desired. Internally, we need more time to ensure everyone in our business is across the new updates ie, like the video now has the voice recording - previously, it didn't have. And ensure everyone is using the features to the fullest potential. Review collected by and hosted on G2.com.

Usersnap is easy to set up - I was up and running in no time. I have added a bug and feature request to my application. As one of my users, it is super easy to submit the feedback - text, screenshot (with annotation capabilities) and video.

All the information is collected in a dashboard that makes it easy to review and take action. Everything is intuitive and it gets the job done. Review collected by and hosted on G2.com.

Not much really - it does exactly what it says it will do. Review collected by and hosted on G2.com.

Our web and marketing team uses Usersnap heavily in our global website operations and development.

The team at Usersnap has listened to our struggles with the product and reacted quickly to build a feature that we wanted and did not exist at the time. Review collected by and hosted on G2.com.

User management could be a little more robust. Review collected by and hosted on G2.com.

- Easy setup

- Hardly any effort for the user to provide feedback/report bugs

- Generated Bug reports are well structured and even include the browser console log Review collected by and hosted on G2.com.

- nothing so far. The tool works as expected Review collected by and hosted on G2.com.

We love how easy it is for clients to leave feedback, and how much information you receive from their perspective. Review collected by and hosted on G2.com.

The only downside I can mention is that the archived projects add to your total project count (meaning you can't create new projects if you have 1 active and all the remaining in archive). Review collected by and hosted on G2.com.

Easy to get into individual environments, easy to train our users on, and very easy to notify the correct people when new issues come in from the tool itself. 10/10 Review collected by and hosted on G2.com.

Cost is an issue when thinking about an enterprise solution vs a trial period. The clients we work with aren't concerned with the cost at this time, but one license for multiple sites could be a decent option in the future. Review collected by and hosted on G2.com.

The ease of installing Usersnap is by far the best thing. Within minutes the tool is up on any site we need and collects valuable feedback from our users. Review collected by and hosted on G2.com.

Honestly, nothing but if I had to pick an area of improvement, it would be to reduce the number of feedback capturing options to one or two. The selection is great, but we've noticed only a few are being used. Review collected by and hosted on G2.com.