The dashboard's intuitiveness and effortless setup.

Seamless integrations like Jira and Azure DevOps

Cost-effective and flexible pricing, complemented by a risk-free trial to ensure the product aligns with our requirements. Review collected by and hosted on G2.com.

Usersnap consistently delivers on its promises, meeting our expectations. Our experiences with Usersnap have been uniformly positive. Review collected by and hosted on G2.com.

Easy to implement and use

Fast customer support Review collected by and hosted on G2.com.

Mobile SDKs are relatively new so they need to have a room to get better Review collected by and hosted on G2.com.

It took only a few minutes to have it up and running. Their templates helps a lot to have an easy start or just to give an idea. Review collected by and hosted on G2.com.

Some UI items are confusing, but not in a way that the tool has less value bcause of it. Review collected by and hosted on G2.com.

- Easy to integrate

- Flexible configuration

- Good experience for the user reporting feedback Review collected by and hosted on G2.com.

- I would love to see the tool growing and add more functionality to solve more problems for product teams. Review collected by and hosted on G2.com.

It's intuitive, versatile and has native integrations with most of the tools young product companies use (Slack, Jira, HubSpot) Review collected by and hosted on G2.com.

Nothing so far, it has everything we need. Review collected by and hosted on G2.com.

It's super quick and can send all integrations to our JIRA project which takes all the hassle and time out of creating feedback tickets. It's been such a valuable tool for us. Review collected by and hosted on G2.com.

The only thing is how to hide personal details in video recordings, everything else is amazing there is nothing else to dislike with Usersnap. Well maybe adding our own logo to the customisable widget. Review collected by and hosted on G2.com.

+ Ease of integration

+ Easy to report bugs or send feedback

+ Relatively easy-to-use interface

+ Ability to export as Excel Review collected by and hosted on G2.com.

- Lack of basic features that help in day-to-day operations, simple things like ticking multiple bugs in the list, you would expect to be able to see the number of items ticked. Reported to have this added, no action as it's not part of the development focus. What nonsense.

- Lousy integration, native integrations are minimal with the rest requiring Zapier.

- Their insights and reporting features are laughable at best, completely unhelpful and does not provide insights/breakdown to how many bugs are oustanding, how many were fixed, etc. It's just a basic confusing number.

- Sudden price increase, but no substantial feature/function release to justify it

- Unhelpful support, automatic card payment to them got rejected by multiple banks, bank cited that Usersnap is now a HIgh-risk merchant. Highlighted this to Usersnap, they were VERY PROMPT to say they can't do anything without even trying to find out with our banks why first.

- Just plain lacklustre product, compared to their competitor with a similar name (we promptly moved away.) Review collected by and hosted on G2.com.

nothing in particular, It work for what it's built for. The Customer support team have been supportive. Review collected by and hosted on G2.com.

With the most recent UI updates the user journey changed maybe too much. Review collected by and hosted on G2.com.

Very convenient, intuitive and reasonable pricing! Review collected by and hosted on G2.com.

Only good experience so far :) It does everything that I need Review collected by and hosted on G2.com.

Ability to annotate the webpage and have the details of the users browser, os, screen resolution etc submitted to our dev team. Also, it integrates directly in our project management and bug tracking system! Review collected by and hosted on G2.com.

To be completely honest, there's not much I don't like. The service does exactly what it says it does. I do wish it worked for mobile app testing on Andriod and iOS. Review collected by and hosted on G2.com.