Adam C.
AC
Adam C.
Mid-Market (51-1000 emp.)
"Plug and Play User Feedback tool. Great support team."
5/5
What do you like best about Usersnap?

Incredibly easy to set up, maintain, and adapt to our apps. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Rigidity of Admin roles at lower payment levels, but it's not a deal breaker. Review collected by and hosted on G2.com.

Response from Samantha Ali of Usersnap
Edit edit

Hi Adam,

Your feedback provides valuable insights for us and potential users alike. It's fantastic to hear that you find Usersnap incredibly easy to set up, maintain, and adapt to your apps. Ease of use and adaptability are key aspects we strive for, and knowing that we've hit the mark with your experience is truly rewarding.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great feedback tool for beta testing, as well as permanent website installation"
4/5
What do you like best about Usersnap?

Usersnap has been great in rolling out a new version of our website/SAAS product. It provides a nearly dummy-proof interface for users to share their thoughts, report bugs, etc. Ability to respond directly to user feedback is very helpful for clarifying questions.

I've also had a few questions about setup and features, and the Usersnap customer support team is extremely helpful and knowledgeable in getting things cleared up! Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Some of the project setup flow in Usersnap is a bit confusing, with some settings in a different place than I'd expect.

Documentation on creating integrations with other services is not as great as I would like it to be. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Usersnap is a powerhouse of value for your product"
5/5
What do you like best about Usersnap?

Seamless integration of editable screenshot and video recording into bug reporting or feedback reports. Various options for how to implement it. Very easy use and integration paired with a high level of customizability. Their Customer Support is 24/7... Within no time, I started using Usersnap frequently and also recommended it to our product and support team. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

I would love to be able to share reports publicly, but that's because I stretch its initial use caes beyond internal use ;) Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Best product for capturing bugs and customer feedback"
5/5
What do you like best about Usersnap?

Widgets- user experience is smooth and scalable

Bug tracking workflow can be understood easily

A multitude of ways to configure feedback capturing.

Super easy to implement & supports a lot of integrations Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

There were a few topics that were raised during the trial, however they were promptly addressed by the team. At this point nothing to dislike Review collected by and hosted on G2.com.

Ajinkya P.
AP
Ajinkya P.
Salesforce Admin
Mid-Market (51-1000 emp.)
"Great App for the Feedback submission."
5/5
What do you like best about Usersnap?

I have never use this application and when I first time, I used it is straight forward and not complicated and I have integrated CRM with the Usersnap and worked great. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Nothing at the moment, Customer service is amazing. Review collected by and hosted on G2.com.

BS
blake s.
Web service specialist
Small-Business (50 or fewer emp.)
"Usersnap integration"
5/5
What do you like best about Usersnap?

Easy access for customers to provide feedback, screenshots of where/what the issue they are experiencing. Customer can submit providing their email or some sort of PII which makes for easy access to find their sessions. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

When feedback comes in, i've signed up for email notifications and the emails have issues fully loading. Specifically the images. Review collected by and hosted on G2.com.

BN
Benjamin N.
Small-Business (50 or fewer emp.)
"Super easy to embed, very customisable forms and different notification channel"
5/5
What do you like best about Usersnap?

* very easy to set up

* ready to use templates for most use cases

* embeddable with snippet into webpage. specific webpages can also be whitelisted

* it is possible to receive notifications into a Slack channel

* it is possible to assign feedback to an employee and add private notes Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

So far there is nothing what I could complain about. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"A Great Tool for Gathering Feeback"
5/5
What do you like best about Usersnap?

Usersnap was incredibly easy to integrate, and getting started with collecting feedback was a breeze. Users were able to provide detailed descriptions of what they were experiencing with minimal effort, and we could automatically create issues via integrations. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

I haven't had any issues so far. The software does what I need it to. Review collected by and hosted on G2.com.

MG
Matthias G.
Enterprise (> 1000 emp.)
"Probably the best and most versatile feedback tool on the market"
5/5
What do you like best about Usersnap?

Support is incredible good. Questions will be answered so quick in the live chat. Documentation is pretty well described. Support team is very motivated to help on all relevant usersnap features/issues. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

So far there is nothing what I could complain about. Review collected by and hosted on G2.com.

Clara P.
CP
Clara P.
Sales Marketing Manager
Computer Software
Small-Business (50 or fewer emp.)
"An intuitive interface and great integrations!"
5/5
What do you like best about Usersnap?

Usersnap impresses with its intuitive interface, adaptability, and seamless integration with the primary tools employed by emerging product companies, such as Slack, Jira, Azure DevOps and HubSpot. The documentation for set up is intuitive and works! Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

To date, we have encountered no issues with Usersnap; it fulfills all our requirements comprehensively. Review collected by and hosted on G2.com.