AS

Anand S.

Project Manager

Mid-Market (51-1000 emp.)

12/10/2018

"Very good feedback capturing system"

4/5

What do you like best about Usersnap?

Usersnap allows non technical users to capture screens, client machine info and provide details of the issues end user facing. This in turn also help technical team to analyze, replicate and troubleshoot the issue faster. Thanks Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Possibly some of the traces via inspect elements etc. can be logged which can help further Review collected by and hosted on G2.com.

SC

Sandra C.

Mid-Market (51-1000 emp.)

9/29/2018

"Usersnap is a key part of our Quality Assurance process."

4.5/5

What do you like best about Usersnap?

Usersnap is very intuitive and this makes it an easy tool to use.It integrates perfectly with our in-house project management software ,making it a lovable tool around my organization.

It integrates with Slack and makes it easy to exchange visual feedback between myself and my colleagues at work. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

I will term Usersnap as too expensive. A tool like Snagit will work best for teams looking at cutting down on software cost. Review collected by and hosted on G2.com.

DC

Deb C.

Founder & CEO | CXL-Certified Conversion Rate Optimization (CRO) Consultant & Digital Marketer

Small-Business (50 or fewer emp.)

9/13/2016

"Our clients love using this!"

4.5/5

What do you like best about Usersnap?

The integration with our core project management system makes this a great tool for our company. We use it for customer support, letting our clients send us screenshots and requests without ever having to login to our main support portal. Client like the seamless ease of creating screenshots this way. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

It's not really UserSnap's problem, but we do find that our clients "forget" that the ability to use UserSnap exists. Because we have to publish the module hidden on live site, meaning the client has to click on CTRL-U to bring up the screenshot dialog, it's easy for the clients to forget it's available to them. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

Turn off most of the extra whiz-bang features unless you need them, to simplify the user experience and speed adoption by your clients. Most clients don't need to have all the markup features turned on.

Be aware that while you can style the look of the widget with your colors to match the site, it will still say "UserSnap" on it and you cannot whitelabel it unless you splurge on the Enterprise version (VERY expensive per month for any small business or web agency!) Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

We do use it during late stage web development to get feedback, but actually use it most for live customer support for the client's who hire us to maintain their websites month after month. Review collected by and hosted on G2.com.