--- title: Usersnap Reviews meta\_title: 'Usersnap Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 93 reviews by the users' company size, role or industry to find out how Usersnap works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 93 scale: '5' date\_modified: '2026-08-07' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- # Usersnap Reviews & Product Details Visit Website Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment. * * * Product Website Usersnap Seller [Usersnap](https://www.g2.com/sellers/usersnap) Discussions [Usersnap Community](https://www.g2.com/products/usersnap/discuss) Languages Supported Czech, German, English, French, Dutch, Slovak, Swedish Solution Type All-in-One Overview by Ashley Cheng Show More ## Pricing Pricing provided by Usersnap. ### Free plan Free [ View More Pricing Information ](https://www.g2.com/products/usersnap/pricing) ## Usersnap Integrations (1) What do users say about integrations? Verified by Usersnap [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews) Show More AS Anand S. Project Manager Mid-Market (51-1000 emp.) 12/10/2018 "Very good feedback capturing system" 4/5 What do you like best about Usersnap? Usersnap allows non technical users to capture screens, client machine info and provide details of the issues end user facing. This in turn also help technical team to analyze, replicate and troubleshoot the issue faster. Thanks Review collected by and hosted on G2.com. What do you dislike about Usersnap? Possibly some of the traces via inspect elements etc. can be logged which can help further Review collected by and hosted on G2.com. Recommendations to others considering Usersnap: Free version do not provide reporting and export of all issues. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Beta testing of products Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SC Sandra C. Mid-Market (51-1000 emp.) 9/29/2018 "Usersnap is a key part of our Quality Assurance process." 4.5/5 What do you like best about Usersnap? Usersnap is very intuitive and this makes it an easy tool to use.It integrates perfectly with our in-house project management software ,making it a lovable tool around my organization. It integrates with Slack and makes it easy to exchange visual feedback between myself and my colleagues at work. Review collected by and hosted on G2.com. What do you dislike about Usersnap? I will term Usersnap as too expensive. A tool like Snagit will work best for teams looking at cutting down on software cost. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Usersnap makes it easy to collaborate by exchanging visual feedback .Therefore making it easy for everyone to work together on projects ,track bugs and of course share project suggestions more easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deb C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deb C.") DC Deb C. Founder & CEO | CXL-Certified Conversion Rate Optimization (CRO) Consultant & Digital Marketer Small-Business (50 or fewer emp.) 9/13/2016 "Our clients love using this!" 4.5/5 What do you like best about Usersnap? The integration with our core project management system makes this a great tool for our company. We use it for customer support, letting our clients send us screenshots and requests without ever having to login to our main support portal. Client like the seamless ease of creating screenshots this way. Review collected by and hosted on G2.com. What do you dislike about Usersnap? It's not really UserSnap's problem, but we do find that our clients "forget" that the ability to use UserSnap exists. Because we have to publish the module hidden on live site, meaning the client has to click on CTRL-U to bring up the screenshot dialog, it's easy for the clients to forget it's available to them. Review collected by and hosted on G2.com. Recommendations to others considering Usersnap: Turn off most of the extra whiz-bang features unless you need them, to simplify the user experience and speed adoption by your clients. Most clients don't need to have all the markup features turned on. Be aware that while you can style the look of the widget with your colors to match the site, it will still say "UserSnap" on it and you cannot whitelabel it unless you splurge on the Enterprise version (VERY expensive per month for any small business or web agency!) Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? We do use it during late stage web development to get feedback, but actually use it most for live customer support for the client's who hire us to maintain their websites month after month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Usersnap? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Usersnap ](https://www.g2.com/products/usersnap/discussions/new) GU Guest User • Last activity over 2 years ago What is Usersnap used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-usersnap-used-for) PR Pato Rodriguez • Last activity over 5 years ago Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/26252-any-way-to-integrate-this-with-salesforce-or-generate-all-the-changes-in-one-single-spreadsheet) [ View all Discussions ](https://www.g2.com/products/usersnap/discuss) ## Pricing Options Pricing provided by Usersnap. ### Free plan Free ### Starter plan $39.00 ### Growth plan $89.00 [ View More Pricing Information ](https://www.g2.com/products/usersnap/pricing) Usersnap Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0e598018a26f1c8abd497d33903afb39/userback.png "Product Avatar Image") Userback 4.7/5(287) [ Compare Now ](https://www.g2.com/compare/userback-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image") BugHerd 4.7/5(213) [ Compare Now ](https://www.g2.com/compare/bugherd-vs-usersnap) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_13b298a3bdf999615f571c51e5c1ade3/marker-io.png "Product Avatar Image") Marker.io 4.8/5(40) [ Compare Now ](https://www.g2.com/compare/marker-io-vs-usersnap) ##### ##### Usersnap Features Survey Management Brand Design Consistency Survey Deployment Feedback Collection Process Management Feedback Aggregation Trigger Alerts Real-Time Analysis System Management Security Bug Reporting User Reports & Feedback Tester Reports & Feedback Team Reports & Comments [ View More Features ](https://www.g2.com/products/usersnap/features) ## Top-Rated Alternatives [ ![Userback](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Userback") Userback 4.7/5(287) ](https://www.g2.com/products/userback/reviews) [ ![BugHerd](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BugHerd") BugHerd 4.7/5(213) ](https://www.g2.com/products/bugherd/reviews) [ ![Jira](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira") Jira 4.3/5(7,932) ](https://www.g2.com/products/jira/reviews) [ View All Alternatives ](https://www.g2.com/products/usersnap/competitors/alternatives) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[User Research](https://www.g2.com/categories/user-research)[Release Notes Management](https://www.g2.com/categories/release-notes-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a dedicated paid search intelligence tool worth it for an in-house PPC team?](https://www.g2.com/discussions/is-a-dedicated-paid-search-intelligence-tool-worth-it-for-an-in-house-ppc-team)[What web server accelerator solutions offer the best caching compared to alternatives for organizations evaluating vendors?](https://www.g2.com/discussions/what-web-server-accelerator-solutions-offer-the-best-caching-compared-to-alternatives-for-organizations-evaluating-vendors)[Data Center Infrastructure Management (DCIM)](https://www.g2.com/articles/dcim) [Best platforms for combining SEO, PPC, and social media marketing](https://www.g2.com/discussions/what-are-the-best-platforms-that-combine-seo-ppc-and-social-media-marketing-into-a-unified-solution)[digital signage platforms](https://www.g2.com/discussions/digital-signage-platforms-trying-to-make-a-decision)[Pros and Cons Details](https://www.g2.com/products/usersnap/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)