# Usersnap Reviews **Vendor:** Usersnap **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 92 ## About Usersnap Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment. ## Usersnap Pros & Cons **What users like:** - Users value the **easy integration** with popular tools like Jira, enhancing their workflow and feedback process. (6 reviews) - Users appreciate the **ease of use** of Usersnap, noting its seamless integration and responsiveness for quick feedback sharing. (5 reviews) - Users value the **easy integrations** with tools like Jira, enhancing feedback management and streamlining workflows. (4 reviews) - Users admire the **automation features** of Usersnap, streamlining feedback collection and enhancing efficiency in communication. (2 reviews) - Users appreciate the **ease of capturing feedback** with Usersnap’s seamless integrations and responsive interface. (2 reviews) - Feedback (2 reviews) - Recording Features (2 reviews) - Users appreciate the **time-saving** benefits of Usersnap, enhancing efficiency in bug tracking and feature requests. (2 reviews) - Video Recording (2 reviews) - Users praise the **attentive customer support** from Usersnap, enhancing their overall experience and helping resolve issues quickly. (1 reviews) **What users dislike:** - Users find the subscription plan **expensive** , particularly for small companies lacking advanced features in basic tiers. (3 reviews) - Users are frustrated with the **missing features** in Usersnap, particularly the need for more organized categories and options. (2 reviews) - Users find the **cluttered interface** of Usersnap's dashboard discouraging and challenging to navigate effectively. (1 reviews) - Users experience **custom fields issues** due to delays in category updates, complicating ticket submissions for new clients. (1 reviews) - Users find the **dashboard disorganized** , leading to a frustrating experience and dissatisfaction with the product. (1 reviews) - Users find the **difficult setup** challenging, particularly when security policies complicate the implementation process. (1 reviews) - Users find **insufficient information** in documentation, especially when dealing with security policies on host sites. (1 reviews) - Lack of Chat Functionality (1 reviews) - Learning Difficulty (1 reviews) - Limited Customization (1 reviews) ## Usersnap Reviews ### 1. Usersnap review **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Usersnap?** I am using usersnap from the long time and i like the feature in which users can mark the issues directly on the screen which help developer to understand the problem faster. Usersnap is ease to implement and have a high customer feedback collection, and you can also change the forms, feedback buttons and surveys. **What do you dislike about Usersnap?** We can identify the UX problem through real user interactions also it provide browser based tool. it has best customer support and nothing to dislike about it. **What problems is Usersnap solving and how is that benefiting you?** Usersnap have visual bug reporting, reduces back-and-forth communication between users and develops and screen recording support. ### 2. An easy solution to gather insghts from our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis W. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Usersnap?** Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or general Customer communication directly in our Product without the need to program it ourselves. This data is transferred to Zendesk by an automated integration and thereby seamlessly integrates in existing structures. The Support is outstanding, fast and reliable. **What do you dislike about Usersnap?** It's a bit expensive and has the "usersnap" Branding in all price plan except the highest one. I would expect no branding way earlier. **What problems is Usersnap solving and how is that benefiting you?** Its easy to implement and has a lot of features. Collecting Feedback is a main interest to better our software and tailor it to the needs of our customers. **Official Response from Samantha Ali:** > Hi Dennis, Thank you for sharing your experience with us. We're glad to hear that you and your team are finding value in gathering feedback directly from your users. ### 3. Good but needs a few things **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Usersnap?** Easy to use and implement. It is also really quick. **What do you dislike about Usersnap?** My user snap admin seems to be late adding options to the categories, which means that a lot of the time, I don't have the category that I need whenever submitting a ticket, especially when doing it for new clients. (I am talking about "account", I am not sure if this is a custom field or a standard field). I understand that this is on the admin to set up usersnap properly so that we have appropriate options but I also believe that a really software is very admin-proof. I would suggest adding a way for us to send messages to the admin directly on the app, (I am not even sure who is the admin for our account), or for us to create a special type of ticket for usersnap usage. Maybe even allowing regular users to add category options and just having the admin approve them. **What problems is Usersnap solving and how is that benefiting you?** Streamlining user feedback and trackking results. I use to have to message people and then follow up to make sure they saw my tickets. ### 4. Usersnap has been really powerful tool to get quick and detailed feedback from our users. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Usersnap?** Recording Feature and Ecosystem with other tools. **What do you dislike about Usersnap?** Basic implementation is quite straightforward but in cases where security policies were in place on the host site, the suggested resolution in the documentation felt non-trivial. **What problems is Usersnap solving and how is that benefiting you?** Feedback on new features or bugs that slip through QA and make it to production. ### 5. Randomly but for a true reson and real value! **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas W. | CDO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Usersnap?** Mature engouh, focused to the point, gradually gaining more new well curated features, deliver the core value to our critical use case. Lot of potentila for future escalation. **What do you dislike about Usersnap?** More like our issue that our related business is not yet large enough which puts us to think the relative cost per case but then again, filing to deliver the related service would be more costy, so we are good with that. And when we scale, the cost per case reduces naturally. Perhaps advanced features could be available for modest use under the basic license, specially if low volume use? That would increase our score to 10. **What problems is Usersnap solving and how is that benefiting you?** Mainly providing fast responce to our https://tietoa.cc cloud platform app users who may face critical moments in the process. **Official Response from Samantha Ali:** > Thank you for your thoughtful review! We’re pleased to hear that Usersnap is delivering value and that you appreciate our focused and steadily expanding feature set. We look forward to future growth with you. ### 6. Fast path to realize Customer Feedback as Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** William K. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Usersnap?** Out of the box integrations are useful and powerful, especially the opportunity to bring feedback directly to Jira. First feedback came in under an hour. **What do you dislike about Usersnap?** The only downside I can see is in convincing teams to put aside not-invented-here syndrome and do a real A/B test against their current or homebrew survey solution. **What problems is Usersnap solving and how is that benefiting you?** User survey and feedback tracking with a customizable front end ### 7. Exceptional Tool for Collecting Bugs and Streamlining Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sagithya N. | Senior Product Operations Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Usersnap?** Usersnap has revolutionized our organization’s approach to bug tracking and customer feature enhancement requests. It seamlessly integrates with our existing tools, including Jira and Asana, with very little effort from our in-house Engineering team. It has drastically reduced the time and effort our internal teams spend reporting bugs across various platforms like Slack, emails, calls, etc. and it provided our R&D team with a centralized repository for actioning on reported issues. It also helped us consolidate all customer enhancement requests into a single, rich data repository, simplifying our workflow and facilitating efficient prioritization. It’s like a snap of the fingers—effortless and effective. Usersnap has firmly established itself as an indispensable tool in our toolkit. Streamlining our bug reporting and feedback process and fostering collaboration among team members and stakeholders has directly contributed to our improved outcomes. **What do you dislike about Usersnap?** Currently, there isn't much to report. The support team remains highly accessible and responsive to queries. However, one area for improvement lies in the 5 to 10 seconds lag experienced when submitting bugs or feedback with attachments via the widget. Some colleagues perceive this delay as unresponsiveness. Nevertheless, it's a minor issue that we’ve adapted to and doesn’t significantly impact our workflow. **What problems is Usersnap solving and how is that benefiting you?** Usersnap has significantly enhanced our bug reporting and feedback collection processes, benefiting the entire organization by saving considerable time and effort previously spent sharing bugs and feedback across multiple forums and tools. With Usersnap, we've consolidated these processes into a single, streamlined tool, simplifying our workflow and improving efficiency across the board. **Official Response from Samantha Ali:** > Hi Sagithya, We're thrilled that Usersnap has transformed your bug tracking and feature enhancement processes. It's great to hear that Usersnap has become an indispensable tool in your toolkit, streamlining workflows and fostering team collaboration. Your feedback on the minor lag issue is valuable, and we're committed to improving this experience. Thank you for sharing your experience! ### 8. A tool in continuous,great development **Rating:** 5.0/5.0 stars **Reviewed by:** Adina A. | Partner Enablement Platform Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Usersnap?** When I think about Usersnap I think about 3 things: easy to use, amazing customer support team, lots of potential. We've implemented the Usersnap tool in multiple systems, for multiple purposes (in some cases, customer facing for support and feedback, in other cases, internal usage for bug reports). It way easy to set it up every time. And that's where the customer support comes into play. Of course, a team offering a feedback and support tool would also have a great way of gathering feedback (and implementing it), plus a professional, always available, support team, who also helped us to setup the projects. Working with the tool across a few years now, I've seen it constantly evolve with a bigger number of features and it now offers even more options to support your clients (be it internal or external). **What do you dislike about Usersnap?** There isn't much i dislike about Usersnap, everything we asked for was implemented. The only challenge I've faced was when integrating with other tools, I always needed a dev to help to the more technical settings, but luckily for us, we have the resources so it's easy with the right help. **What problems is Usersnap solving and how is that benefiting you?** Easier bug tracking and streamlined support system in place. ### 9. Digitial review of Product **Rating:** 4.0/5.0 stars **Reviewed by:** Simran s. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Usersnap?** as a QA Engineer , it is very much usefull to track bugs and fill the form right away for quicy resolution **What do you dislike about Usersnap?** well there is no dislike discovered yet for usersnap. **What problems is Usersnap solving and how is that benefiting you?** well in testing field , depending on single tester always lack edges which we cover through usernap which always benifits me in my work **Official Response from Samantha Ali:** > We're happy to hear that Usersnap is helping streamline your bug tracking and testing process. It's great to know that it's been so beneficial in your QA work. If you ever have suggestions or further insights, we're always here to listen! ### 10. An excellent and very useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Dan T. | Lead Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Usersnap?** Usersnap's in-app widgets provide an excellent way to gather feedback and messages from your users. Also the Slack integration is very useful, meaning that bug reports and other feedback messages come to you instantly. Customer Support is also very attenrtive and helpful. **What do you dislike about Usersnap?** I can't really think of any major downsides. Perhaps the emails that get sent from the platform could be in a better format. **What problems is Usersnap solving and how is that benefiting you?** Being able to quickly and easily gather user feedback. **Official Response from Samantha Ali:** > Hi Dan, Thank you for sharing! It's great to hear that the widget is helping your team gather valuable user feedback more efficiently. We appreciate your feedback on the emails. You can learn more about our email customization features here: https://help.usersnap.com/docs/settings-overview#customize-confirmation-emails. ### 11. Best Experience About Usersnap in my View **Rating:** 5.0/5.0 stars **Reviewed by:** Indrasena R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Usersnap?** It's really awsesome to understand about the platform feedback **What do you dislike about Usersnap?** Nothing disappointment for me I belive. **What problems is Usersnap solving and how is that benefiting you?** I'm working as Test engineer. Where I can find this product best for Bug Tracking compare to other tools. ### 12. usersnap review according to the experience **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam A. | software test engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Usersnap?** Ease of Use, user-friendly integration with popular project management tools Jira **What do you dislike about Usersnap?** Not good for small companys the price is high for small compnays **What problems is Usersnap solving and how is that benefiting you?** easy to use and good for communication. **Official Response from Samantha Ali:** > We're happy to hear you find Usersnap easy to use, especially with Jira integration. We understand your concern about pricing for smaller companies and appreciate the feedback. ### 13. Useful, fast and easy way to get direct feedback from your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Marina L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Usersnap?** You can get direct feedback, this is the easiest tool to integrate into your product. You have the chance to reply directly to the client. I really recommend it! **What do you dislike about Usersnap?** We have several projects and sometimes some answers get mixed, but still you can easily move them to other projects. **What problems is Usersnap solving and how is that benefiting you?** We receive direct feedback and complaints about our product which lead to solve some issues faster. **Official Response from Samantha Ali:** > Hi Marina, Thank you for sharing your experience. We love hearing that Usersnap is helping you receive direct feedback from users. Additionally, to help you organize projects, consider using different Spaces or try the Kanban view. ### 14. Streamlining Feedback and Bug Tracking with Elegance and Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Usersnap?** My favorite aspect of Usersnap is its remarkable balance of simplicity and flexibility, which is particularly evident in its workflow design. A nice balance between flexibility and and guided process. This makes it incredibly user-friendly. It's stunningly fast to implementation and ease to use. It excels in bug tracking and customer feedback collection, offering clear and actionable insights. This feature empowers us to quickly identify and resolve issues, greatly enhancing our product quality and customer satisfaction. **What do you dislike about Usersnap?** One area for improvement in Usersnap is the lack of direct integration with CRM systems. Such integration would significantly enhance the utility of the tool by providing deeper context on customer feedback. This would enable more personalized responses and improve overall customer relationship management, making Usersnap an even more valuable tool in our process. **What problems is Usersnap solving and how is that benefiting you?** Usersnap is key in two main areas: bug tracking and customer feedback. It makes a big difference in my teams. For bug tracking, it's quick and easy to find and fix software problems. This helps keep the product working well and the customers happy. For customer feedback, Usersnap is great. It's simple to get and act on customer requests. This means my teams can make our product what customers really want. In short, Usersnap helps my teams improve the product and keep our customers satisfied. ### 15. Fantastic user feedback tool with lots of options **Rating:** 5.0/5.0 stars **Reviewed by:** Monika H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Usersnap?** Usersnap offers a lot of great functionality and flexibility for collecting direct user feedback. It's very easy to implement once and adjust without engineering effort as you have control over many features directly from the Usersnap UI. The Usersnap team is very responsive and helpful, plus there's tons of documentation readily available. **What do you dislike about Usersnap?** Not much yet. I find the product very flexible, and although not perfect as we all have our own unique needs, it's as close to answering our needs as it gets! **What problems is Usersnap solving and how is that benefiting you?** Usersnap offers a centralised functionality for gathering contextual user feedback, bug reporting, user research - it offers lots of different options that are often spread across many separate tools. Our problem was limited product feedback that we get from our clients (not necessarily users) when they contact our customer facing teams. Having an option to give feedback directly in the app via Usersnap allows us to paint a more accurate picture of any issues, user sentiment, and validate any new features directly within the app. ### 16. Saves us time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Usersnap?** Integration with our bug tracking tool, ASANA, has saved us and our customers a lot of time and hassle. Simple things like browser information and a record of the console make debugging so much easier for us. **What do you dislike about Usersnap?** Nothing really. It does what it says it will do. **What problems is Usersnap solving and how is that benefiting you?** Easy for clients to report issues when testing web applications. **Official Response from Samantha Ali:** > Thank you for sharing your experience on G2! We're glad to hear that the Asana integration and debugging tools are saving you time and making issue reporting easier for your team and clients. If you ever need anything, we're here to help! ### 17. Greate tool to help us Beta test a new product and capture customer feedback. **Rating:** 4.0/5.0 stars **Reviewed by:** David Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Usersnap?** I use Usersnap nearly every day and it works well with no bugs that we are aware of and I was up and running with little to no training. It seamlessly integrated with our web-based product and allowed us to not only capture the details of the feedback but also take pictures of videos for additional insight. The support is very responsive, even though they are on the other side of the world and they were very interested in my suggestions for improvements, one of which has already been implemented. The CEO even called me for a video chat to understand how I am using Usersnap and how it could work better for us - a very responsive company. There are many features I haven't even started to use yet. **What do you dislike about Usersnap?** Several features could be improved and I have provided them with this feedback. Some examples are limited workflow with only 4 hardcoded statuses. Unable to directly edit an issue once it is logged, you have to add notes. Some features are not obvious and I needed to be shown but this is a side effect of a feature rich system. Overall, these are minor gripes and I hope they will listen to my feedback and make some changes. **What problems is Usersnap solving and how is that benefiting you?** Allowing us to test a new product we are developing and provide that feedback to the development team. I can easily view issues that have been marked as completed and then confirm they are correct or push them back with my feedback. ### 18. Excellent integration achieves great functionality! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Usersnap?** Usersnap stands out for its seamless implementation process. The ease with which we integrated it into our client's workflow was remarkable. The documentation provided is not only accurate but also exceptionally helpful. What truly impressed me, though, was the outstanding level of customer support. They didn't waste a moment diving straight into the heart of our technical issues. No basic questions or tedious diagnostics—just efficient, technically adept support. **What do you dislike about Usersnap?** As of now, I can honestly say there is nothing to dislike about Usersnap. It offers all the features and capabilities we currently require, making it a perfect fit for our needs. **What problems is Usersnap solving and how is that benefiting you?** Usersnap has proven to be an invaluable solution for us. We were in search of a feedback tool for our client, and Usersnap exceeded our expectations. Its intuitive interface, easy setup process, and its status as a fully developed product have streamlined our feedback collection and management. ### 19. Usersnap is a fantastic tool for users to report feedback on new or existing systems ! **Rating:** 4.5/5.0 stars **Reviewed by:** Nimisha P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Usersnap?** There a lot of things I like about Usersnap. First of all its easy to setup with clear and user friendly steps. Recieving feedback from users is very important and Usersnap includes all the information required i.e. video's, comments, priority etc. The support provided is fantastic, the staff is very helpful in my case Simon has been extremely helpful - Thank you ! **What do you dislike about Usersnap?** I don't think I dislike anything about Usersnap **What problems is Usersnap solving and how is that benefiting you?** We are able to build a better system with suggestions from our users and ensure bug fixes are applied in a timely manner. ### 20. Plug and Play User Feedback tool. Great support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Usersnap?** Incredibly easy to set up, maintain, and adapt to our apps. **What do you dislike about Usersnap?** Rigidity of Admin roles at lower payment levels, but it's not a deal breaker. **What problems is Usersnap solving and how is that benefiting you?** It gives our users an easy to submit feedback, and see the feedback that they submitted. And it gives us internal an easy way to organize and triage feedback from users. Best of all, the Dev team can easily manipulate it based on our needs. **Official Response from Samantha Ali:** > Hi Adam, Your feedback provides valuable insights for us and potential users alike. It's fantastic to hear that you find Usersnap incredibly easy to set up, maintain, and adapt to your apps. Ease of use and adaptability are key aspects we strive for, and knowing that we've hit the mark with your experience is truly rewarding. ### 21. Great feedback tool for beta testing, as well as permanent website installation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Usersnap?** Usersnap has been great in rolling out a new version of our website/SAAS product. It provides a nearly dummy-proof interface for users to share their thoughts, report bugs, etc. Ability to respond directly to user feedback is very helpful for clarifying questions. I've also had a few questions about setup and features, and the Usersnap customer support team is extremely helpful and knowledgeable in getting things cleared up! **What do you dislike about Usersnap?** Some of the project setup flow in Usersnap is a bit confusing, with some settings in a different place than I'd expect. Documentation on creating integrations with other services is not as great as I would like it to be. **What problems is Usersnap solving and how is that benefiting you?** It's helping us track bugs in our new website, as well as allowing users to submit feedback about new features they'd like to see added down the road to the website/product. ### 22. Usersnap is a powerhouse of value for your product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Usersnap?** Seamless integration of editable screenshot and video recording into bug reporting or feedback reports. Various options for how to implement it. Very easy use and integration paired with a high level of customizability. Their Customer Support is 24/7... Within no time, I started using Usersnap frequently and also recommended it to our product and support team. **What do you dislike about Usersnap?** I would love to be able to share reports publicly, but that's because I stretch its initial use caes beyond internal use ;) **What problems is Usersnap solving and how is that benefiting you?** Easy bug tracking and reporting, automatic extra information that helps with debugging. User feedback collection with extra information. It's just clever design. ### 23. Best product for capturing bugs and customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Usersnap?** Widgets- user experience is smooth and scalable Bug tracking workflow can be understood easily A multitude of ways to configure feedback capturing. Super easy to implement & supports a lot of integrations **What do you dislike about Usersnap?** There were a few topics that were raised during the trial, however they were promptly addressed by the team. At this point nothing to dislike **What problems is Usersnap solving and how is that benefiting you?** Capturing customer feedback at scale, management of feedback and keeping the customer base updated ### 24. Great App for the Feedback submission. **Rating:** 5.0/5.0 stars **Reviewed by:** Ajinkya P. | Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Usersnap?** I have never use this application and when I first time, I used it is straight forward and not complicated and I have integrated CRM with the Usersnap and worked great. **What do you dislike about Usersnap?** Nothing at the moment, Customer service is amazing. **What problems is Usersnap solving and how is that benefiting you?** Currently we have a product and we are getting the feedback from the clients which helps us to track the issues and helped them to get the issue fix with the help of usersnap. ### 25. Usersnap integration **Rating:** 5.0/5.0 stars **Reviewed by:** blake s. | Web service specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Usersnap?** Easy access for customers to provide feedback, screenshots of where/what the issue they are experiencing. Customer can submit providing their email or some sort of PII which makes for easy access to find their sessions. **What do you dislike about Usersnap?** When feedback comes in, i've signed up for email notifications and the emails have issues fully loading. Specifically the images. **What problems is Usersnap solving and how is that benefiting you?** Allows me to get feedback from customers about our website, which helps trouble shoot, open bugs, and identify issues on our website. ### 26. Super easy to embed, very customisable forms and different notification channel **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Usersnap?** * very easy to set up * ready to use templates for most use cases * embeddable with snippet into webpage. specific webpages can also be whitelisted * it is possible to receive notifications into a Slack channel * it is possible to assign feedback to an employee and add private notes **What do you dislike about Usersnap?** So far there is nothing what I could complain about. **What problems is Usersnap solving and how is that benefiting you?** When rolling out new features on our platform we are using Usersnap to gather Feedback first internally, then from our customers. ### 27. A Great Tool for Gathering Feeback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Usersnap?** Usersnap was incredibly easy to integrate, and getting started with collecting feedback was a breeze. Users were able to provide detailed descriptions of what they were experiencing with minimal effort, and we could automatically create issues via integrations. **What do you dislike about Usersnap?** I haven't had any issues so far. The software does what I need it to. **What problems is Usersnap solving and how is that benefiting you?** It makes collecting feedback and understanding the needs of users much easier and quicker. ### 28. Probably the best and most versatile feedback tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Matthias G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Usersnap?** Support is incredible good. Questions will be answered so quick in the live chat. Documentation is pretty well described. Support team is very motivated to help on all relevant usersnap features/issues. **What do you dislike about Usersnap?** So far there is nothing what I could complain about. **What problems is Usersnap solving and how is that benefiting you?** We use usernsap specifically in the roll-out of our customer portals and online shops. usersnap is connected to jira and makes bug reporting so much more efficient and fun. We also use usernsap on our live webshops for the real customers. ### 29. An intuitive interface and great integrations! **Rating:** 5.0/5.0 stars **Reviewed by:** Clara P. | Sales Marketing Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Usersnap?** Usersnap impresses with its intuitive interface, adaptability, and seamless integration with the primary tools employed by emerging product companies, such as Slack, Jira, Azure DevOps and HubSpot. The documentation for set up is intuitive and works! **What do you dislike about Usersnap?** To date, we have encountered no issues with Usersnap; it fulfills all our requirements comprehensively. **What problems is Usersnap solving and how is that benefiting you?** Usersnap serves as a vital tool in our decision-making process, providing validation for every product decision and gathering valuable insights from our customers. Additionally, our tech team utilizes Usersnap for efficient bug tracking and streamlined beta testing procedures. ### 30. Intuitive and effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | Team Lead Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Usersnap?** The dashboard's intuitiveness and effortless setup. Seamless integrations like Jira and Azure DevOps Cost-effective and flexible pricing, complemented by a risk-free trial to ensure the product aligns with our requirements. **What do you dislike about Usersnap?** Usersnap consistently delivers on its promises, meeting our expectations. Our experiences with Usersnap have been uniformly positive. **What problems is Usersnap solving and how is that benefiting you?** Usersnap plays a crucial role in enhancing and expanding our products by gathering insights through a diverse range of customizable widgets. The tools are user-friendly, requiring minimal technical effort for setup, and offer seamless integration with numerous platforms. ### 31. Fast Customer Support, decent product **Rating:** 4.0/5.0 stars **Reviewed by:** Ozzy K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Usersnap?** Easy to implement and use Fast customer support **What do you dislike about Usersnap?** Mobile SDKs are relatively new so they need to have a room to get better **What problems is Usersnap solving and how is that benefiting you?** Understanding user base ### 32. Easy to use, packed with a lot of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Usersnap?** It took only a few minutes to have it up and running. Their templates helps a lot to have an easy start or just to give an idea. **What do you dislike about Usersnap?** Some UI items are confusing, but not in a way that the tool has less value bcause of it. **What problems is Usersnap solving and how is that benefiting you?** Getting feedbacks easily from our users. ### 33. Exactly what I was looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Usersnap?** - Easy to integrate - Flexible configuration - Good experience for the user reporting feedback **What do you dislike about Usersnap?** - I would love to see the tool growing and add more functionality to solve more problems for product teams. **What problems is Usersnap solving and how is that benefiting you?** - Allowing my users to provide feedback. - Receiving all types of feedback within the app and other channels. - Manage and reply to feedback. - Make product decisions. ### 34. A perfect tool for product companies **Rating:** 5.0/5.0 stars **Reviewed by:** Vladyslava V. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Usersnap?** It's intuitive, versatile and has native integrations with most of the tools young product companies use (Slack, Jira, HubSpot) **What do you dislike about Usersnap?** Nothing so far, it has everything we need. **What problems is Usersnap solving and how is that benefiting you?** We used Usersnap to validate every product decision we make, as well as to gather valuable customer insights. Our tech team also used it for bug tracking and beta testing. ### 35. Usersnap is invaluable for a beta-testing and launch phases **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia D. | Digital Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Usersnap?** It's super quick and can send all integrations to our JIRA project which takes all the hassle and time out of creating feedback tickets. It's been such a valuable tool for us. **What do you dislike about Usersnap?** The only thing is how to hide personal details in video recordings, everything else is amazing there is nothing else to dislike with Usersnap. Well maybe adding our own logo to the customisable widget. **What problems is Usersnap solving and how is that benefiting you?** - Saving time creating feedback tickets - Being customisable to address different audiences - Being able to have different projects per feedback type AND different Jira ticket types per project. - Having the widget on multiple URLS (so we can use it cross functionality in the business) and being able to see the URL in the ticket created. - The tickets even include screen resolution and device type as well as recording the dev console It takes HOURS out of debugging and investigating issues. ### 36. Promising at first, extreme disappointment in the long run, unhelpful support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Usersnap?** + Ease of integration + Easy to report bugs or send feedback + Relatively easy-to-use interface + Ability to export as Excel **What do you dislike about Usersnap?** - Lack of basic features that help in day-to-day operations, simple things like ticking multiple bugs in the list, you would expect to be able to see the number of items ticked. Reported to have this added, no action as it's not part of the development focus. What nonsense. - Lousy integration, native integrations are minimal with the rest requiring Zapier. - Their insights and reporting features are laughable at best, completely unhelpful and does not provide insights/breakdown to how many bugs are oustanding, how many were fixed, etc. It's just a basic confusing number. - Sudden price increase, but no substantial feature/function release to justify it - Unhelpful support, automatic card payment to them got rejected by multiple banks, bank cited that Usersnap is now a HIgh-risk merchant. Highlighted this to Usersnap, they were VERY PROMPT to say they can't do anything without even trying to find out with our banks why first. - Just plain lacklustre product, compared to their competitor with a similar name (we promptly moved away.) **What problems is Usersnap solving and how is that benefiting you?** It helped us gather bug reports and feedback for the various systems we build for our clients. It allowed us to consolidate and track those reports from a single platform. ### 37. It work for what it's built for **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Usersnap?** nothing in particular, It work for what it's built for. The Customer support team have been supportive. **What do you dislike about Usersnap?** With the most recent UI updates the user journey changed maybe too much. **What problems is Usersnap solving and how is that benefiting you?** Internal and external users sharing feedback on the product ### 38. Great tool for user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ann K. | Full Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Usersnap?** Very convenient, intuitive and reasonable pricing! **What do you dislike about Usersnap?** Only good experience so far :) It does everything that I need **What problems is Usersnap solving and how is that benefiting you?** Collecting valuable user feedback ### 39. Great service for collecting feedback and bugs from staging to production **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Usersnap?** Ability to annotate the webpage and have the details of the users browser, os, screen resolution etc submitted to our dev team. Also, it integrates directly in our project management and bug tracking system! **What do you dislike about Usersnap?** To be completely honest, there's not much I don't like. The service does exactly what it says it does. I do wish it worked for mobile app testing on Andriod and iOS. **What problems is Usersnap solving and how is that benefiting you?** With UserSnap we're able to get clear feedback on issues that clients and users are having with websites and web app's we build. On top of that, we're able to get detailed information on the users environment so our team can spend less time trying to recreate the issue. ### 40. The number one tool for gathering user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Flora F. | UX/UI Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Usersnap?** - The free trial before purchasing the tool to make sure it met all of our requirements. - The implementation was completed in just a few steps and there is great documentation for any troubleshooting. - The tool includes a large variety of features and everything is customizable. - The option to integrate our other tools like Slack and Github. **What do you dislike about Usersnap?** We have only had positive experiences working with the tool! **What problems is Usersnap solving and how is that benefiting you?** - We now finally have one centralized feedback tool. - The communication within the tool is much easier than sending emails back and forth. - The screenshot feature has improved communication with our clients as they can visually show us what they are referring to. - Saved the team a lot of time. - We are able to gather valuable feedback which helps us improve our product. ### 41. Seamless way of collecting users feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Bkiram U. | Customer Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Usersnap?** Usersnap allows us to launch and share test pages with our existing users to easily collect their possible feedback and comments, which is the most beautiful feature. It greatly helps us improve our web application and make it more user-friendly as users can capture, annotate and share feedback with us. **What do you dislike about Usersnap?** Sometimes, the annotations added to screenshots do not correspond to the precise location where the user put them, which can confuse the designers and developers responsible for gathering and acknowledging user feedback to make improvements. **What problems is Usersnap solving and how is that benefiting you?** We launch and share the test page with our actual users via Usersnap, which allows us to receive the necessary input in real-time. We then evaluate the feedback and make essential improvements on our application, saving our time and resources as we don't have to meet with our users anymore. ### 42. The fastest way to improve your product **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina M. | B2B SaaS Product Marketer Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2021 **What do you like best about Usersnap?** 1. Ease of implementation and use. 2. Extensive variety of tools to collect customer feedback. I particularly like the "label" feature and the option to chat with your team or clients. Therefore, no more guessing. 3. Beautiful design. **What do you dislike about Usersnap?** All good. I have nothing to add at this point. **What problems is Usersnap solving and how is that benefiting you?** The biggest problems I encounted were related to: 1. Time wasted joggling from one tool to another. 2. Time wasted to get all the stakeholders on the same page. 3. Time wasted to centralize the feedback we've received. 4. Time wasted to double-check or ask for further clarifications on the feedback we've received. The results: 1. We saved a lot of time, 2. The frustration level has decreased. The team is more relaxed, and 3. The confidence level has increased. We became more confident when making decisions. ### 43. Usersnap Feedback on New Product Development Projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about Usersnap?** Easy to install to any website/platform. The ability for customers to mark up the page or record a video is beneficial during our testing of new product developments. The inbox allows developers and business lead to view and interact with the customer linked to Jira tickets! Does it get much better? Yes, you can target feedback from specific users. For example, we give particular areas of a page for customers to test, and while they are working, we can have a feedback popup while they are on the page and ask how they are doing. **What do you dislike about Usersnap?** Report update on usage is needed. Overall, the admin team can see if all projects are being utilized ad desired. Internally, we need more time to ensure everyone in our business is across the new updates ie, like the video now has the voice recording - previously, it didn't have. And ensure everyone is using the features to the fullest potential. **What problems is Usersnap solving and how is that benefiting you?** We are developing new web applications for sales and internal teams to improve efficiency for our customers. Usersnap allows us to save time in meetings after deploying the tool/application. Time efficiency is the most significant benefit. Due to the integration with Jira it is so quick to create and update - developers and customers at the same time. ### 44. Great tool for collecting user feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Usersnap?** Usersnap is easy to set up - I was up and running in no time. I have added a bug and feature request to my application. As one of my users, it is super easy to submit the feedback - text, screenshot (with annotation capabilities) and video. All the information is collected in a dashboard that makes it easy to review and take action. Everything is intuitive and it gets the job done. **What do you dislike about Usersnap?** Not much really - it does exactly what it says it will do. **What problems is Usersnap solving and how is that benefiting you?** I have a new SaaS application and I want my users to be able to submit feedback (bugs, feature requests, etc). Usersnap provides the tool within my application to do this. I don't need to worry about managing emails from my users, all the information is stored in a dashboard that lets me review the feedback and take action on it. ### 45. Hands down one of the best customer support team amongst the many tools we used. **Rating:** 5.0/5.0 stars **Reviewed by:** Naufal H. | Content Management Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Usersnap?** Our web and marketing team uses Usersnap heavily in our global website operations and development. The team at Usersnap has listened to our struggles with the product and reacted quickly to build a feature that we wanted and did not exist at the time. **What do you dislike about Usersnap?** User management could be a little more robust. **Recommendations to others considering Usersnap:** Look no further. Simple to set up and get-go. **What problems is Usersnap solving and how is that benefiting you?** Getting our customers' feedback seamlessly, without the need of exchanging screenshots attached to a daunting ppt or excel. ### 46. Great Tool to collect Bugs und User Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Usersnap?** - Easy setup - Hardly any effort for the user to provide feedback/report bugs - Generated Bug reports are well structured and even include the browser console log **What do you dislike about Usersnap?** - nothing so far. The tool works as expected **What problems is Usersnap solving and how is that benefiting you?** - We used UserSnap to gather feedback for our newly developed web application. It allowed us to better identify bugs and UI issues the users had and to quickly react. ### 47. Invaluable to our reviewing process **Rating:** 5.0/5.0 stars **Reviewed by:** Danny H. | Development Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Usersnap?** We love how easy it is for clients to leave feedback, and how much information you receive from their perspective. **What do you dislike about Usersnap?** The only downside I can mention is that the archived projects add to your total project count (meaning you can't create new projects if you have 1 active and all the remaining in archive). **What problems is Usersnap solving and how is that benefiting you?** Better internal review system, and an easy way to collate accurate feedback from clients. ### 48. Finally, a user focused feedback tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Usersnap?** Easy to get into individual environments, easy to train our users on, and very easy to notify the correct people when new issues come in from the tool itself. 10/10 **What do you dislike about Usersnap?** Cost is an issue when thinking about an enterprise solution vs a trial period. The clients we work with aren't concerned with the cost at this time, but one license for multiple sites could be a decent option in the future. **What problems is Usersnap solving and how is that benefiting you?** The number one problem we are solving is the way feedback is gathered. This is the one and only tool we use for website feedback and it has saved a lot of busy work time checking emails and recreating cases in Jira. ### 49. Usersnap is the easiest way to gather feedback from an end user. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Usersnap?** The ease of installing Usersnap is by far the best thing. Within minutes the tool is up on any site we need and collects valuable feedback from our users. **What do you dislike about Usersnap?** Honestly, nothing but if I had to pick an area of improvement, it would be to reduce the number of feedback capturing options to one or two. The selection is great, but we've noticed only a few are being used. **What problems is Usersnap solving and how is that benefiting you?** Usersnap helps us answer the question of how to collect feedback from our vaious web properties and helps organize all of that feedback into a single warehouse. ### 50. Really useful and simple way to receive feedback in development **Rating:** 5.0/5.0 stars **Reviewed by:** Arttu R. | Technology Development Manager, digital services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about Usersnap?** Integration for web frontend is really easy and changes made in Usersnap backend are instantly visible. Usersnap offers many really useful integrations. For us, especially Slack and Teams have proven to be integrations we use most. I'm curious to see what kind of automation and integration pipelines we can build. Getting systems to communicate with each other is a breeze and really straightforward. Interface is simple and effective and ticketing system view is easy to control with just couple of clicks setting different parameters. Through integrations it is possible to get additional info about the issue from users outside Usersnap. **What do you dislike about Usersnap?** Sometimes screenshot does not count all the elements that are visible and from time to time drawings in screenshots do not align 100% with the screenshot image. Minor flaws and I believe those might be related to cross-origin content on our page that are not allowed to be rendered by 3rd party. Refresh time for interface could be better. Sometimes changes are not visible until page is reloaded. **Recommendations to others considering Usersnap:** If you are looking for a lightweight yet feature rich feedback system for developent or user feedback, this is recommended. **What problems is Usersnap solving and how is that benefiting you?** We are using Usersnap to get feedback in development/beta phase of our new web solution and this will also be used to get more broad feedback from public users in open beta and some time after publishing the site. We have noticed a big increase on response times with error reporting and developers' fix as the ticket system is very good. ## Usersnap Discussions - [Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?](https://www.g2.com/discussions/26252-any-way-to-integrate-this-with-salesforce-or-generate-all-the-changes-in-one-single-spreadsheet) - 2 comments, 1 upvote - [What is Usersnap used for?](https://www.g2.com/discussions/what-is-usersnap-used-for) - 1 comment - [View Usersnap pricing details and edition comparison](https://www.g2.com/products/usersnap/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+08%3A34%3A07+-0500&secure%5Bsession_id%5D=d3e39565-542a-4b20-9219-1d0dc9cf89cb&secure%5Btoken%5D=29e2c5066cd755f9b72d8c0b2ff0248b61c6a4671b1752dfb7f7c5787e5acee0&format=llm_user) ## Usersnap Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Authoring** - Dashboards - Customization - Language Support **Generative AI** - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Participant Selection** - In-App - In-Store - On-Site **Bug Monitoring** - Analytics - Bug History - Data Retention **Publishing** - Notifications - Customer Feedback - User Segmentation **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting **Insights** - Analytics - Collaboration - Sorting **Generative AI** - AI Text Summarization **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **System Management** - Security - System Monitoring **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Generative AI** - AI Text Summarization ## Top Usersnap Alternatives - [Userback](https://www.g2.com/products/userback/reviews) - 4.7/5.0 (278 reviews) - [BugHerd](https://www.g2.com/products/bugherd/reviews) - 4.7/5.0 (200 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,481 reviews)