I like how easy the reporting is to create with Userpilot. As long as we're passing the correct data, we can slice and dice it in any way we want. The ability to track user events is pretty cool, and I used the Userpilot extension to track all the high leverage user events. It helps us better understand user flows by segmenting our audience by users who perform actions within the first login or as a new customer. The setup was pretty simple from a development perspective, and Userpilot made it easier by categorizing high usage events for me. Overall, it helps us better understand our customer interactions, efficiently communicate with customers, and help our customers better understand our products. Review collected by and hosted on G2.com.

I don't personally use Chrome, so I had to download that to use the extension. I had some difficulty tracking specific events, but I think it was because of the way our app handles user interaction on the front end that made it difficult for Userpilot to categorize uniqueness. Review collected by and hosted on G2.com.

I like that Userpilot makes it easy for non-technical teams to improve user onboarding and engagement without needing to code. It brings together tools for building in-app guides, tracking user behavior, and collecting feedback in one place, which helps companies like myself drive adoption and retention. Review collected by and hosted on G2.com.

Some downsides of Userpilot are its limited customization options, learning curve for advanced features, and relatively high cost. Users also report that analytics and dashboards can feel confusing or unorganized, and occasional bugs or performance issues can affect the experience. Review collected by and hosted on G2.com.

The interface for setting up banners and nudges, with the design system integrated, is very smooth. As a PM, I found it straightforward to set up a new banner without having to worry about design nuances. The builder environment is also quite smooth and easy to work in. Review collected by and hosted on G2.com.

It doesn’t allow me to create a segment by uploading a CSV of user IDs. It feels too tightly bound to database integration, which gets in the way of quickly building segments for very specific use cases. As a result, it almost always creates a dependency on engineering. Review collected by and hosted on G2.com.

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.

The individual features of Userpilot are easy to use. When we use many of them together, they create a powerful matrix of information about our users, while also providing helpful features for our users. Review collected by and hosted on G2.com.

It takes time and effort—and sometimes a bit of trial and error—to get the setup right. There are also some hard limitations that restrict the workflows we’re looking for. Review collected by and hosted on G2.com.

The level of support I receive from the team, since having completed my Onboarding. I have a complex use case, but the support team and my CSM have been wonderful at finding solutions for me Review collected by and hosted on G2.com.

The workflows are sometimes complicated and require their teams support. I would prefer to be able to do more myself, without needing assistance. Review collected by and hosted on G2.com.

I love the depth of analytic tools for user usage on your platform Review collected by and hosted on G2.com.

It would be helpful to be able to sort some lists like in users Review collected by and hosted on G2.com.

I love how many insights we can gather about our customers and their behaviors, as well as how precisely we can target our messaging. It’s very user-friendly, even for non-developers! Review collected by and hosted on G2.com.

I wish we were able to measure the effectiveness of a banner message before and after it’s implemented—for example, comparing how many users had 2FA enabled before we deployed the message versus how many have it enabled now. While we can see how many users click the button in a Userpilot message, we can’t determine how many actually follow through and complete the action and updated the user property. Review collected by and hosted on G2.com.

I like Userpilot because it makes onboarding really easy with simple creation of walkthroughs and tooltips, allowing users to learn the product quickly. The analytics are helpful too, so I can see how people use the product and make improvements. I love how Userpilot lets me guide users with walkthroughs and tooltips so they don’t get stuck or miss anything. The initial setup of Userpilot was pretty easy with an intuitive interface, and creating basic walkthroughs and tooltips didn't require technical help, making getting started smooth. Using Userpilot with our CRM and email tools helps me send messages based on user actions and keeps onboarding connected with other workflows. It has made onboarding smoother and saved our team a lot of time. I would give Userpilot a 9 out of 10 because it’s easy to use, helps improve onboarding, makes the user experience much smoother, and provides reliability. Review collected by and hosted on G2.com.

Userpilot is great, but sometimes it can feel a bit limited when trying to customize more complex flows or designs. I also wish the reporting and analytics were a little more detailed and easier to filter. Review collected by and hosted on G2.com.

I find Userpilot to be a great tool for user onboarding and engagement. It’s easy to use and highly customizable, which helps create smooth in-app experiences. I really appreciate the no-code setup that allows creating personalized in-app experiences without technical complexity. The system is flexible and the user insights are clear, which makes it simple to improve onboarding and user engagement quickly. The insights and analytics are very useful for understanding user behavior. Integrating Userpilot with other tools like product analytics platforms, CRM tools, and customer support software helps create a more complete view of user behavior and improves how we onboard, engage, and support users across the product. The initial setup was fairly straightforward, and the support through documentation and customer service has been solid, making the platform reliable and effective. Review collected by and hosted on G2.com.

Some advanced features have a learning curve, and the analytics could be more detailed. A few more templates and improved guidance for complex use cases would make it even better. One area that could be improved is advanced analytics. More granular event tracking and clearer funnel visualizations would make it easier to understand user behavior in depth. Adding more customization options for reports and the ability to compare different onboarding flows would also be valuable. For advanced features, more step-by-step guidance, in-product tips, and ready-made templates for complex use cases would help users adopt these features faster and get more value from the platform. Review collected by and hosted on G2.com.