I use Userpilot to segment users based on behavior and profile or lifecycle stage and deliver targeted in-app experiences. I really value the built-in analytics; being able to track flow completion rates and user engagement directly within the platform helps me optimize onboarding based on data rather than assumption. The setup process was aided by clear documentation and in-app guidance; whenever I had questions, resources were easy to find, which made the onboarding experience smooth. My team switched from Appcues to Userpilot because while Appcues worked well for basic onboarding, we needed more advanced segmentation and analytics, and Userpilot gave us better targeting flexibility and more control over personalization. Review collected by and hosted on G2.com.

Managing a large number of flows can feel less streamlined at times. Enhanced organization tools such as tagging and folder hierarchies or bulk actions would make it easier to maintain clarity as the number of experiences grows. Review collected by and hosted on G2.com.

Communications via userpilot, such as information sharing and onboarding, greatly help the design and product teams evolve the product without needing the tech team. Review collected by and hosted on G2.com.

Difficult to use, doesn't have a Brazilian Portuguese language option, and is complex to configure and understand. Review collected by and hosted on G2.com.

I appreciate how Userpilot helps me collect in-app feedback and conduct NPS surveys, which are essential for understanding user satisfaction and identifying friction points in the product experience. I value the ability to personalize messaging through segmentation and behavioral targeting, ensuring users see content relevant to their role and usage. What stands out to me the most is the level of customization available; I can match in-app experiences to our brand style, making them feel native rather than intrusive. Userpilot also empowered our product and customer success teams to implement onboarding flows independently, without relying on engineering, which I find incredibly beneficial. Review collected by and hosted on G2.com.

I would like to see more flexible pricing tiers for scaling startups to make it more accessible as usage grows. Review collected by and hosted on G2.com.

I love the strong combination of features that Userpilot offers. The ability to use analytics alongside features like in-app surveys, tutorials, and emails makes it a very powerful tool. I really appreciate how, when someone gives a bad review on a CES survey, I can look at the screen recording to see what is frustrating them. Support from Userpilot has always been very good, which helped us with the unique requirements in our software. Review collected by and hosted on G2.com.

I think mostly the inconsistency. For example: you can plan when a survey should go live, but you cannot plan when your changes in the resource center go live. Or you cannot test the resource center in the staging environment, but you always have to do that in production. Another specific thing is that you can use global throttling only on page-based surveys and not for event-based surveys. I find that strange. Why call it global throttling then? I want to make sure that my users do not get survey-fatigue. I find that more important than gathering feedback. And also in the analytics I am sometimes limited when making a dashboard for surveys for example. Review collected by and hosted on G2.com.

I use Userpilot to create in-app onboarding experiences, and I really appreciate that it allows me to build tooltips, modals, and interactive walkthroughs without writing code, making launching user guidance fast and efficient. The clean interface makes a significant difference in my daily workflow; it's well-organized and intuitive, allowing me to navigate between building experiences, setting up segments, and reviewing analytics without confusion. I also like the built-in analytics, as it gives me clear insights into how users interact with the product and helps me continuously improve the experience. The initial setup was very easy, and the onboarding guidance within the platform made it straightforward to start building experiences. Review collected by and hosted on G2.com.

While my overall experience with Userpilot has been very positive, there are a few areas that could be improved. The reporting and analytics, although helpful, could offer deeper customization and more advanced filtering options. Review collected by and hosted on G2.com.

I like the ease of navigation with Userpilot and how it reduces the need for extensive trainings as we are able to set up tool tips and videos. I appreciate that we're finally able to get more feedback on NPS scores because the survey appears in-app, making it easier and more effective than sending unanswered emails. It's great that we can track which products our clients use most or least, which helps in the product roadmap. I enjoy using in-system announcements through banners, which are our favorite mode of communication to all our clients at Workpay. We use Userpilot on a weekly basis to check on product usage and send out announcements to our clients. Review collected by and hosted on G2.com.

Some in app tool tips may break at some point if not set correctly. Review collected by and hosted on G2.com.

I use Userpilot because it allows me to design and launch product experiences without writing code, which saves time and increases flexibility. What stands out to me is the advanced segmentation, allowing me to target users based on their behavior and deliver personalized in-app messages, making the experience more relevant and effective. I also appreciate Userpilot's intuitive interface and better segmentation capabilities, which were the reasons I switched from a different platform. The setup was relatively simple, and after the initial installation with my technical team, creating flows and experiences was quick and uncomplicated. I rate it a 9 because it has helped me improve onboarding and feature adoption effectively. Review collected by and hosted on G2.com.

I would like to see deeper and more seamless integrations with other tools in my workflow. Expanding integration options would make data syncing even smoother. Review collected by and hosted on G2.com.

I love that Userpilot is very easy to use, which helps in creating and distributing trainings quickly without needing engineering resources. The support from our Customer Success Manager (CSM) and support team has been fantastic, assisting with various use cases. I appreciate that once Userpilot is installed, it starts collecting analytics immediately, allowing me to update the raw data into human-readable events for my analysts. The integration with applications directly eliminates the extra work involved with our previous solution, in addition to making the end-user experience exponentially easier. The initial setup of Userpilot was very easy, which is a huge plus. Also, the analytics tracking is straightforward and doesn't require additional development work. Review collected by and hosted on G2.com.

I don't like that copying and pasting into modals don't retain the source formatting, even if it's from another modal on Userpilot. Having the paste include the source format would make it even quicker. Also, shared content management could be improved. I have multiple types of users requiring some of the same content and some unique content. The template feature can work, but it requires me to track where the content exists and update it with new content manually. Review collected by and hosted on G2.com.

I use Userpilot because it allows me to build onboarding flows without relying heavily on development. It helps me reduce churn by improving the overall user experience. I like that Userpilot offers a lot of flexibility in customizing the design of flows to match our branding. I can adjust how flows appear, like choosing between subtle tooltips and larger modals, which helps avoid overwhelming users. I also find the platform's interface to be structured in a way that makes it easy to navigate during setup. Review collected by and hosted on G2.com.

I would like to see more built-in A/B testing features for onboarding flows. Also, having more detailed debugging tools when flows don’t trigger as expected would make troubleshooting easier, especially for complex segmentation rules. Review collected by and hosted on G2.com.

There is a lot to like about Userpilot but what impressed me the most is the massive amount of insight I can get as a UX Designer/Researcher to dial in my efforts and ensure I am working on the most pressing needs of my users. It gives me all kinds of tools that I can implement to collect even more information and it's super easy to modify and tailer my polls, feedback forms, etc to get the exact information I am looking for. In comparison to other platforms I have used in the past, I have found Userpilot to be incredibly easy to setup and configure. I have no experience with the initial integration steps but I have found it to be exceedingly easy to integrate UX research features directly into specific views, forms, or other elements of our software. I was impressed at the quick responses from our customer service representative, even following up after I had a quick support session using the chatbot. That kind of service is rare in this industry. I plan to use this tool every day moving forward to collect data to inform all of my UX decisions. Review collected by and hosted on G2.com.

Being a UX designer myself I'm very nit-picky about the user experience in software being spot on. I am being honest here in saying that I am a new user to Userpilot and have yet to come across anything that I would say I outright dislike. I did find it a bit overwhelming at first due to the massive number of features available but breaking it down into consumable chunks while I was familiarizing myself with the platform helped. I do wish there was an integration with Click up so feedback could be forwarded to my ClickUp dashboard. Review collected by and hosted on G2.com.