--- title: Userpilot Reviews meta_title: 'Userpilot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1009 reviews by the users' company size, role or industry to find out how Userpilot works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1009 scale: '5' date_modified: '2026-08-10' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Userpilot Reviews **Vendor:** Userpilot **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,009 ## About Userpilot Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. ## Userpilot Pros & Cons **What users like:** - Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. (293 reviews) - Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. (182 reviews) - Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. (165 reviews) - Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. (158 reviews) - Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. (156 reviews) - Analytics (115 reviews) - Simple (115 reviews) - Positive Experience (114 reviews) - Customization (106 reviews) - Ease of Creation (103 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. (108 reviews) - Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. (93 reviews) - Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. (62 reviews) - Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. (42 reviews) - Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. (38 reviews) - Lack of Guidance (31 reviews) - Poor Reporting (31 reviews) - Limited Features (26 reviews) - Dashboard Issues (23 reviews) - Not Intuitive (23 reviews) ## Userpilot Reviews ### 1. Powerful Tool for Showcasing Features, Driving Adoption, and Tracking User Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Userpilot?** UserPilot has enabled us to create highly interactive flows that effectively guide users through new feature releases, driving adoption and tracking usage. With its intuitive design, we can seamlessly present users with prompts and step-by-step walkthroughs to explore and engage with new functionalities. Additionally, we leveraged UserPilot to build and launch a Resource Center, providing users with easy access to valuable content directly within the product. This has proven to be an excellent tool for making announcements and enhancing the overall user experience. **What do you dislike about Userpilot?** Based on our experience with Userpilot so far, we haven’t encountered any significant issues, dislikes, or faults. **What problems is Userpilot solving and how is that benefiting you?** UserPilot is enhancing our user experience by providing tools to create intuitive onboarding sequences and in-app messages that effectively guide users through our product. This has significantly improved our ability to track product adoption while ensuring users are directed to the right content. With just a few steps, we can familiarize them with our product's key features. Additionally, UserPilot has helped us gather CSAT scores for both new and existing features, enabling us to better understand user satisfaction and areas for improvement. ### 2. Great for Easy Setup and Powerful Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Userpilot?** Userpilot is incredibly easy to set up and use, making it a breeze to get started without a steep learning curve. The platform provides highly useful reporting insights that help us track user behavior and engagement effectively. Its intuitive design and straightforward functionality make it ideal for teams looking to quickly implement user onboarding and in-app experiences. **What do you dislike about Userpilot?** The main downside is that integrating Userpilot with other CRM solutions can get quite pricey. While the platform itself offers great value, the additional costs for seamless integration with external tools could be a drawback for teams on a tight budget. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps address the challenge of understanding user satisfaction and identifying areas for improvement. By providing detailed insights through NPS scores and user feedback, it allows us to make data-driven decisions to enhance our platform. This has led to more tailored updates, improved user engagement, and better alignment with our users' needs, ultimately boosting customer satisfaction. ### 3. A Must-Have for UX/UI Designers **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia v. | Senior UI/Visual Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Userpilot?** As a UX/UI designer, Userpilot has been a game-changer for creating smooth onboarding flows. The no-code visual builder makes it super easy to design in-app experiences without any hassle, which saves so much time. I also love how you can personalize user journeys with the segmentation feature—it helps us deliver the right content at the right time. If you're a designer working on user flows, I highly recommend giving Userpilot a try! **What do you dislike about Userpilot?** I’d love to see more styling options in Userpilot. It would be great to have more flexibility with custom fonts and layouts to match our brand better. A bit more control over how elements behave and trigger would also help fine-tune the user experience. **What problems is Userpilot solving and how is that benefiting you?** create custom onboarding flows without coding, which saves us a ton of time. It helps us guide users through our product better, and the analytics show what’s working so we can tweak and improve the experience to keep users engaged. ### 4. Easy to implement and learn; constantly adding new features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** As a Product leader, I appreciate that we can quickly and easily implement product-led growth features via UserPilot without requiring engineering support. We have used many UserPilot features in our product, including user feedback surveys, tooltips, feature highlights, feature announcements, surveys, and we love the Resource Center in particular. The Mixpanel integration has been a lifesaver for us. I appreciate that the product is always evolving and adding new features, increasing the value of our investment. **What do you dislike about Userpilot?** As with any third-party tool, you are limited to the options provided by the tool, which we find gives us less control, detail and styling consistency that we would like to have. Creating a multi-level user experience in the product can be challenging without having the capability to very carefully determine each step of the user journey down to very specific details. We also prefer to use more detailed analytical tools for user metrics and analysis, so we appreciate that we can send user event data to Mixpanel rather than relying on UserPilot's internal product analytics tools. **What problems is Userpilot solving and how is that benefiting you?** UserPilot provides us with the opportunity to create custom user journeys for product education and growth opportunities, as well as the ability to keep a tight feedback loop in place for our customers through feedback and survey modals. ### 5. Our first time using in app help and I like it **Rating:** 5.0/5.0 stars **Reviewed by:** Bonne N. | Sr, Instructional Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** It is so complete easy to set up, use, and track any metrics. With their built in example, I can set up ideas in my system without doing a lot of research. It's incredible easy to use the flows with the Chrome plug in and modify them, if needed. It's easy to use the theme editor and customize it to our brand standards. We can also import use data like sign up, new, and user role - which is the most helpful of all. **What do you dislike about Userpilot?** Sometime a button changes its attributes and location based on our user role and, initially, it can be hard to track that. But, the chat help and email help is a great resource and almost instant answers. That being said, we have multiple flavors of our site. A would need different resource center than B, and there isn't a way to seperately publish them. We also want to be able to filter by company on the flows page too. For now, we set up different folders. But we can't create folders in checklists, though. It would also be helpful to add tags to videos, and flows. That way, if the user searches for "payment", they can see a flow or resource center about "payment" and "credit card". Or use tags to show similar videos and flows without setting everything up. Exporting reports for flows, etc is limited. My manager wants to see who is assigned to each role as well as the page displayed on. I have to manually track this, but the report does include stats. **What problems is Userpilot solving and how is that benefiting you?** In app help and training. Training can be delivered to the right person, at the right time, on the right page - instead of broad availability. ### 6. A useful tool to monitor product adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** The analytics and insights in Userpilot have been a huge benefit. I can easily see what kinds of users are using our product and better diagnose issues accordingly. On top of this seeing the breakdown of what particular features are being utilized the most has been incredibly helpful to measure the success and health of both new/current and past features. **What do you dislike about Userpilot?** The learning curve has been somewhat challenging for myself as a new user. Some more intuitive guides or tutorials would be really helpful for myself and other new users like me. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has made it very easy to see product performance at a glance but also dive in and obtain deeper understanding on users. ### 7. Best onboarding kit **Rating:** 5.0/5.0 stars **Reviewed by:** Yash J. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Userpilot?** The best thing about userpilot are its survey form and onboarding checklist. It is so easy to use for beginners and makes our daily work easier. Apart from it, it also allows us to analyse user and account level property and make charts out of it. **What do you dislike about Userpilot?** At this price of range, some major integrations are missing, and also sometimes sync issue occurs. **What problems is Userpilot solving and how is that benefiting you?** Formation of reports and charts have becomes very easy, thanks to userpilot. It has made our analytics smoother and stronger and also helped new clients for flawless onboarding. ### 8. By far, the best onboarding software I have used! **Rating:** 5.0/5.0 stars **Reviewed by:** Raunak D. | Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Userpilot?** Great customization options & was a great help in increasing engagement rates inside the app. **What do you dislike about Userpilot?** The UI could have been better in some cases. **What problems is Userpilot solving and how is that benefiting you?** Helping us onboard our users. ### 9. Amazing experience so far.. **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin K. | Staff Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Userpilot?** One of the best features of Userpilot is its ability to not only create onboarding guides, beautiful walkthroughs, and smart tips for users but also track product feature and page usage. This functionality allows us to gather insightful data, enabling us to understand user behavior, identify pain points, and continuously improve our product based on real user interactions. **What do you dislike about Userpilot?** There is still a long way to go, I have used many other DAP tools, and one place where userpilot needs to work is creating beautiful templates and experiences that could be directly used by ream to create flows quickly on their application. They have currently one of the best resource center, they need to beautify it more. **What problems is Userpilot solving and how is that benefiting you?** Userpilot significantly enhances our user onboarding process, making it seamless and efficient. It allows us to track product feature usage effectively, providing valuable insights into user behavior. This data-driven approach enables us to make informed decisions, improving our product continuously. Overall, Userpilot has been instrumental in boosting user engagement and satisfaction. ### 10. Delighted more and more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** As a product manager, I'm delighted time and again that I can draft targeted requirements that our customer success team can implement efficiently to achieve our desired impact with our product, especially as we release improvements. I'm also enjoying how I can use targeted surveys for customer discovery and influence our product roadmap. And even though we crunch product analytics on a different platform, it helps to have userpilot as a fallback or secondary source to validate what we're seeing. **What do you dislike about Userpilot?** Sometimes we are limited in how we can target particular customers or the kinds of actions we can use to trigger flows. That said, we can usually find a passable workaround when this happens. **What problems is Userpilot solving and how is that benefiting you?** It's challenging to keep users aware of product improvements and able to quickly take advantage of them. It's challenging to efficiently survey users to inform our product roadmap. Our analytics platform can be unreliable at times. ### 11. Enhancing User Experience: An In-Depth Review of Userpilot **Rating:** 4.5/5.0 stars **Reviewed by:** Manvendra S. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Userpilot?** Userpilot's intuitive, no-code interface makes it easy to create personalized in-app experiences. The thing I like the most is we can fully customize it according to our needs **What do you dislike about Userpilot?** Some users find that Userpilot's pricing can be high, especially for smaller teams or startups if they are on a tight budget. But if we compare it with competitors it is fairly priced **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps solve the challenge of user onboarding and product adoption by providing a no-code platform to create personalized in-app experiences. It helped us in reducing churn as it enables faster user activation. ### 12. So far the best software I have used for user onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Riya C. | Customer success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Userpilot?** Has great tools and options for onboarding user. **What do you dislike about Userpilot?** The UI can be improved throughout some places **What problems is Userpilot solving and how is that benefiting you?** Helping us quickly onboard users. ### 13. Super simple tool for quick feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Userpilot?** Userpilot is an intuitive platform that significantly enhances user engagement and product adoption. Its user-friendly interface simplifies the creation of in-app experiences, such as quick surveys and banners, without requiring any coding knowledge. This ease of use and straightforward setup process make it an excellent tool for product managers aiming to streamline operations and gather actionable feedback. Userpilot empowers product managers to make informed, data-driven decisions that were so much harder to do before. The tool is easy to use and quite intuitive. **What do you dislike about Userpilot?** The survey was a bit janky when trying to add questions **What problems is Userpilot solving and how is that benefiting you?** Userpilot is making it a lot easier to run in poroduct surveys and banners without code ### 14. Very easy to integrate with & top-tier customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Userpilot?** I am a big fan of the value proposition that UserPilot has to offer. The customer service team is incredibly helpful and integrating UserPilot into various applications is a pleasingly straightforward process. I highly recommend others to check out what UserPilot has to offer. I also am motivated to see the upcoming features that UserPilot has planned to deliver on their roadmap. **What do you dislike about Userpilot?** I greatly appreciate the work that UserPilot has done so far, and look forward to seeing more features be delivered soon to be on par with several competitors in the market. **What problems is Userpilot solving and how is that benefiting you?** UserPilot helps us better understand our users and how they interact with various parts of the application. ### 15. Promising Tool for Improving Onboarding and User Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Userpilot?** UserPilot has potential in improving customer experience and product adoption. The ability to create simple in-app walkthroughs and tooltips has made it easier for new users to get started without feeling overwhelmed. Even with minimal usage, I can see how it can help onboard users more effectively and boost product engagement. The interface is user-friendly, and I’m excited to explore more of its features as we grow. **What do you dislike about Userpilot?** A more comprehensive onboarding or resource center for certain features could make the learning process smoother. **What problems is Userpilot solving and how is that benefiting you?** Streamlining user onboarding, increasing product adoption, and providing actionable insights to continuously improve the customer experience. ### 16. Lots of new features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Userpilot?** Userpilot has added many new features in the last year, such as dashboards, analytics, event auto-capture, and Salesforce sync. It is now a serious competitor to other product analytics tools, in addition to its previous strengths in user flows and feedback. It's easier to use than similar tools, and its customer support has been fantastic. **What do you dislike about Userpilot?** Some features aren't as advanced as other solutions. But if you want an easy-to-use, all-in-one solution, this is it. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us build flows to guide new users during onboarding and educate existing users about new features. We also use it to collect feedback and track product usage analytics. ### 17. MY BEST ONBOARDING FRIEND **Rating:** 5.0/5.0 stars **Reviewed by:** DIVYA S. | Engineer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Userpilot?** One of the best feature about Userpilot is the survey collection form and onboarding checklist. It is so easy to use and perfect for a beginner level analyst. **What do you dislike about Userpilot?** Some minor gaps like slowness of the app is what i dislike sometimes. Pricing can also be a bit better. **What problems is Userpilot solving and how is that benefiting you?** Being an analyst Userpilot is solving one of the most important problem for me that is getting insights about user onboarding. Preparing checklist and adoption survey form has never been so easy. kudos to Userpilot! Also i regularly need to check user and account properties which is very easy in Userpilot. ### 18. UserPilot makes engaging users easier (and without needing a developer) **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany S. | Content & Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Userpilot?** UserPilot lets us engage with our members without needing custom feature integrations. I love that they are constantly improving and adding features. **What do you dislike about Userpilot?** The cost is fairly high and sometimes visibility settings are difficult to figure out. **What problems is Userpilot solving and how is that benefiting you?** Userpilot is soliving the problem of not having to code product tours from scratch. ### 19. Worth the switch from our previous provider **Rating:** 4.5/5.0 stars **Reviewed by:** Nick P. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Userpilot?** UserPilot met all of our primary use cases (in-screen overlay/guides, help centre, feedback surveys) better than the previous platform we used and was also far swifter to integrate. We received excellent support throughout and our product feedback was listened to and, in many cases, acted upon. We found the logging and analytics capabilities of User Pilot a real bonus. Our platform operates behind a paywall and Google Analytics has never played well. With User Pilot we got detailed flow analytics pretty much out of the box. **What do you dislike about Userpilot?** As a growing platfrom there are some features that are still in their infancy. **What problems is Userpilot solving and how is that benefiting you?** Customer communication (outbound and inbound), analytics ### 20. Great tool for user feedback and engagement insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Userpilot?** Being able to publish in-app popups for research surveys and feature updates has been incredibly helpful to us. Along with the ability to track user engagement of new features and enhancements. Userpilot has many great, easy-to-use features. **What do you dislike about Userpilot?** No major downsides that I have been able to find with Userpilot **What problems is Userpilot solving and how is that benefiting you?** Ability to do customer-wide research quickly. Being able to identify adpotion of new features easily. ### 21. Great tool that enhances customer connection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Userpilot?** It is so awesome to finally have an easy way to view pilot data. The information I can see/pull from Userpilot allows me to create a stronger connection with my customers and have a better understanding of their team's usage. I also appreicate that the platform is intuitive and easy to navigate. There are a lot of features available which I look forward to exploring! **What do you dislike about Userpilot?** Since we are sharing so much data with customers- I sometimes struggle with the best way to share/export data. **What problems is Userpilot solving and how is that benefiting you?** Being able to see all of our pilot data in one spot and it being accurate. ### 22. Comprehensive tool to drive feature adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael M. | CPO - Chief Product Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Userpilot?** What I like the most is the simplicity of user segmentation and the ease of creating flows and notifications for users, making our lives much easier when it comes to launching new features. **What do you dislike about Userpilot?** It could expand the possibilities for user research and also enable the connection with other communication channels, such as WhatsApp and email. **What problems is Userpilot solving and how is that benefiting you?** UserPilot helps me increase feature adoption and communicate with users much more easily than going through the software development pipeline. This enables a lot more experimentation. Additionally, it supports me with Product Analytics and allows me to conduct user surveys with a higher response rate. ### 23. It's professional look and customizable functionality has been great for us! **Rating:** 4.5/5.0 stars **Reviewed by:** Tove M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Userpilot?** We've had several team members all use userpilot and the experience has been great. Requires a bit of a learning curve but once you've figured it out the possibilities are endless. **What do you dislike about Userpilot?** Could have an easier time finding guides. **What problems is Userpilot solving and how is that benefiting you?** Allows us to onboard customers much easier. Directing them through the steps to setup their account taking admin time away from us teaching them manually. ### 24. Userpilot is helping us assess important product opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** Once in the product it is intuitive and offers a lot of customization to reach the right customers. The availability with our Account Manager and the technical support team has been incredible - they are always happy to support some of my questions as I onboard to this new tool. **What do you dislike about Userpilot?** It can be tricky to connect with our staging environments which can make the time working through the tasks I've been assigned more timely. Would be great to be able to make quick copy/branding edits within the platform that can be done offline. **What problems is Userpilot solving and how is that benefiting you?** Allows for quick user guides and information to be added to our platform without a need for our tech team to build within our product. It is great to be able to see the data from our customers come in immediately for consumption. ### 25. Onboarding flows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Userpilot?** Userpilot helps us create professional-looking onboarding flows that help our users navigate their experience with ease. We've also been able to address a lot of common customer service calls by creating tooltips and spotlights that highlight how different features are used. You can easily match your brand to make the Userpilot experience fit seamlessly within your application. **What do you dislike about Userpilot?** You definitely want a developer on your team to help with some aspects of the User Pilot implementation. **What problems is Userpilot solving and how is that benefiting you?** Helping users navigate a learning experience platform and highlighting different tools and features within the platform. We also use it to track feature adoption to help us measure success. ### 26. Helps you provide soo much value for your users ! **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan B. | UX Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** It is loaded with features that are always improving . Wether you want to figure out whats best for your bussiness or whats best for your users , It helps you get everything in line! Its like Having 5-6 Paid Services all in one place. And whats even better is that you can integrate with any app you want and build reports too! **What do you dislike about Userpilot?** The analytics and report building can use some more work for advanced analytics but still it will get the job done. **What problems is Userpilot solving and how is that benefiting you?** 1. We can target users with different journeys based on their bussiness. 2. We are able to get more demo requests. 3. Surveys help us identify any issues that may occur in our feature releases. 4. We are also able to see the perforance of the initiatives we come up with as a product team. ### 27. Great Tool for onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh Vardhan S. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Userpilot?** Tool is excellent , One of the best tool in terms of pricing and its worth it, It is easy to use and customer support team replies fast **What do you dislike about Userpilot?** survey are not up to the point. I have shared with the support team **What problems is Userpilot solving and how is that benefiting you?** Our clients needs self on boarding and this feature is best in the market for that ### 28. The best option to know more about your customers behaviours **Rating:** 4.5/5.0 stars **Reviewed by:** Mauro B. | Customer Journey Manager , Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** UserPilot is its ease of use and flexibility. It’s incredibly intuitive, which makes creating and deploying in-app onboarding flows and product tours quick and hassle-free. The ability to customize the user experience without needing coding skills is a game-changer, allowing me to create highly targeted and engaging content for our users. **What do you dislike about Userpilot?** The platform should improve email campaigns features **What problems is Userpilot solving and how is that benefiting you?** Churn analysis and customer behaviour through scoring ### 29. A single tool for many benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Filipe M. | Marketing de produtos, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Userpilot?** The flows that can be created to guide users within your tool, which can include images, gifs and even videos, are incredible. The possibility of including checklists to remind the user of what needs to be done helps a lot to maintain our client's engagement in the system. The possibility of tracking events helps with the analysis of product metrics, in addition to the NPS being able to be done within our own system, which is something fantastic. **What do you dislike about Userpilot?** I see a few bugs that occur when testing and even publishing flows, when they are run in the Google browser, it seems that the flow loses the page element. But nothing that can't be resolved in a few minutes using the tool. **What problems is Userpilot solving and how is that benefiting you?** The userpilot platform solves several problems, both in guiding the user within the system and in communicating with the same user for warnings, problems and product news. Using a single platform to guide, communicate and measure the user reduces the time and cost of using other tools. ### 30. Great Onboarding Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Userpilot?** This software is extremely well put together and easy to use, making it a fantastic onboarding tool for customers navigating our new and improved platform. The intuitive flows and resource center let users select the help they need when they need it, giving them the freedom to customize their own experience. It’s quick to learn, and the support is amazing. The software offers several customizable analytics reports, providing valuable insights into customer usage and potential areas for development. Additionally, it enables feedback collection and survey management, further enhancing user experience. **What do you dislike about Userpilot?** I don't really have anything that I dislike about Userpilot. I would like to maybe see some additional editing features added in flows. It is a great product, the team is open to suggestions for enhancements and I have never had anything I dislike. **What problems is Userpilot solving and how is that benefiting you?** Assisting with the onboarding with our customers. Easy to use. ### 31. Userpilot is a great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Userpilot?** Userpilot is great - it allows for easy segmentation and communication to our customers straight in the platform. It also integrates well with Hubspot. **What do you dislike about Userpilot?** Building out and testing flows can sometimes be a bit tedious. **What problems is Userpilot solving and how is that benefiting you?** It allows us to guide users through onboarding and system configuration without needing a developer. It also allows us to track engagement. ### 32. Easy to use, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Ingrid v. | Head of Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** It is easy to set up for non-tech people. It is great that it offers guides and tracking in one platform. The support team is super helpful, answers quickly and thoroughly. **What do you dislike about Userpilot?** Could be a better way to organise and work with feedback, option to send NPS on email, and easier to sort the data in the tables. **What problems is Userpilot solving and how is that benefiting you?** Tracking events and page views so we can learn how users interact with our product. It also gives me the possibility to creade tooltips and guides to give users more information. We also use it to inform users about product updates and receive feedback, ### 33. Very good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Userpilot?** Intuitive application, great customer support **What do you dislike about Userpilot?** There are still some missing features. Their addition is planned but it will take time **What problems is Userpilot solving and how is that benefiting you?** It gives me insights into customer behavior and that is critical for me as a product manager ### 34. Great For Guiding Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** Easy to set up and use and helps create a more streamlined process for users while guiding them on new additions and features. **What do you dislike about Userpilot?** Can be intrusive at times after being seen before by the user. **What problems is Userpilot solving and how is that benefiting you?** It helps us have a low contact approach to giving users an easier guide to new features ### 35. Great product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Userpilot?** I've used UP in multiple companies and it has an easy to use but powerful UI. The support is also great. **What do you dislike about Userpilot?** Like all comprehenisve toolboxes, it can be a bit overwhelming on what to implement where, but there's a lot of support and help on this topic. **What problems is Userpilot solving and how is that benefiting you?** User onboarding / trial conversion ### 36. Great for product growth and track customers needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** It is easy to build onboarding routes, recognize user behavior and adapt the development accordingly. **What do you dislike about Userpilot?** To begin with, there are lots of options, but it's easy to get to know them quickly. **What problems is Userpilot solving and how is that benefiting you?** Quickly adaptable and customizable onboarding routes and explanations that can be placed on the platform without developers (no-code). ### 37. Has been a great tool to provide education to clients and gather analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** We have been able to set up workflows to educate clients on step by step instruction on our platform. It has been valuable in the education process. We are also able to pull reports to see the usage of our platform which allows us to see who is navigating to which areas and where we need to increase traffic. **What do you dislike about Userpilot?** To create some of the analytics we need to create flows and features in the backend which can be difficult without training. **What problems is Userpilot solving and how is that benefiting you?** We are able to see usage which we are not able to pull in the reports we currently have. ### 38. Intuitive, but integration with Salesforce is limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Userpilot?** It is an intuitive tool and is easy to build flows and checklists. **What do you dislike about Userpilot?** integrations with Salesforce are limited and segmetation can be time consuming to build **What problems is Userpilot solving and how is that benefiting you?** Onboarding and tooling walkthroughs. ### 39. Great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Saiyam J. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Userpilot?** No-code implementation was really great, strong data collection and analysis. The customer support team response rate is awesome! **What do you dislike about Userpilot?** The plugin for creating content is a bit laggy but overall it's good. **What problems is Userpilot solving and how is that benefiting you?** Its tracking how user operates the app which helped us in redesigning the app. They come up with new features every month. It also enable us with detailed insights and helped our product management team to understand the customers effectively. ### 40. Simplistic approach and way better results. **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Userpilot?** AI works pretty well and importing the data into the system was smooth. Customer Support is the best. The user feedback tools are one of a kind. At last i'm happy using Userpilot. **What do you dislike about Userpilot?** The onboarding is a bit complex but once you get a hang of the system it works really well and give you competitive advantage. **What problems is Userpilot solving and how is that benefiting you?** Userpilot enhances our onboarding, feature adoption, and in-app engagement with no-code tools and behavior analytics and reducing churn. ### 41. Easy to use and customize experiences to improve product adoption. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas S. | Product Designer Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Userpilot?** Userpilot is software that acts as a product experience layer that extends on top of the platform website. I am happy with the results achieved and the usability of the software. The interactive flows, guides, checklists, and step-by-step tutorials have transformed our onboarding process, making it much more intuitive for new users. I use Userpilot to communicate and teach about new features on our platform, which has been extremely effective. The ability to segment our users and personalize their journeys has been a huge advantage, allowing us to provide relevant and targeted experiences. Additionally, the Resource Center is very useful for enabling our users to search directly in our Help Center. The behavior analysis and in-app feedback surveys have given us valuable insights to continuously improve our product. Userpilot has been essential in increasing our product adoption and reducing churn rates. I highly recommend it! **What do you dislike about Userpilot?** What I had a little more difficulty with in my usage experience was working on the Goals settings. **What problems is Userpilot solving and how is that benefiting you?** Onboarding new users;helping to create user surveys; creating messages for segmented users; presenting quick messages without the need for help from a developer. ### 42. Onboarding and sharing content **Rating:** 3.5/5.0 stars **Reviewed by:** fabrizio c. | User Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** The speed of configuration and the reporting system **What do you dislike about Userpilot?** The design editor is not very consistent with the design system of the application. If it could import css and scss styles as configurations it would be much better integrated **What problems is Userpilot solving and how is that benefiting you?** It has reduced the development time of these features, provides everything needed for onboarding and user questionnaires contextual to the form. ### 43. ATS Onboarding and User Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Bouwe M. | Senior Customer Success Manager & Teamlead Change, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Userpilot?** Userpilot has played a important role in changing our onboarding from traditional to digital, saving us a significant amount of time. more than 1500 of our users have successfully completed their onboarding, which contains four checklists. The 24 flows cover all aspects of our ATS, using both videos and text to provide clear and informative guidance. Being able to send knowledge at various points during the onboarding process, along with the integration of videos. Additionally, Userpilot effectively helps us gather user feedback, which supports our continuous improvement efforts. **What do you dislike about Userpilot?** The main dislike is the lack of an API for deeper integration with our Power BI tool. This limitation restricts our ability to perform extensive analysis and reporting. Furthermore would be great to have a Zapier integration. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has been important in transitioning our onboarding from traditional in-person training to a digital, on-demand system. It not only scales our process but also makes it accessible anytime and anywhere. ### 44. So Useful with No Code **Rating:** 4.5/5.0 stars **Reviewed by:** Tom M. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Userpilot?** We really love the ability to send messaging to broad or very specific customers, without having to write any code. Our dev team is very busy with adding functionality to our SaaS product, and to achieve the kind of messaging and communication that UserPilot does, our devs would have to put feature dev on hold. The analytics also have proven to be very useful. Is surprising what our product manager can report on from UserPilot, as far as features that are being used and information about our clients' devices. Implementation was pretty easy (though the more you want UserPilot to do, the more complex the implementation has the potential to become). And their customer service is quick, courteous, and kind. **What do you dislike about Userpilot?** Not much to report on the "dislikes" side. It seems like there's an issue with grouping users (or perhaps running reports on groups based on user-level details), but I could be wrong. As feature-rich as it is, there's a bit of a learning curve with it, but that's to be expected. **What problems is Userpilot solving and how is that benefiting you?** We needed ways to quickly communicate with very customers meeting very specific requirements. We also wanted to be able to analyze usage of various features of our web app. ### 45. So far, so good! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Userpilot?** We recently switched from Pendo to Userpilot and we have found the implementation pretty smooth so far. Our customer care team was able to pick up on the guides and NPS right away and we're able to get the same data that we did from Pendo. **What do you dislike about Userpilot?** Our dev team did mention they had to make a few changes to what we send as the data format they were expecting was non-standard, but it was pretty minor and easily resolved. **What problems is Userpilot solving and how is that benefiting you?** We are using Userpilot for tracking our key metrics, NPS surveys and in-app education. ### 46. Superior Onboarding Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Userpilot?** I've been using Userpilot for the past 6 months, which has truly transformed how we onboard and engage with our users. The platform's intuitive interface made it super easy for us to create personalized in-app experiences without any coding knowledge. **What do you dislike about Userpilot?** As compared to other platforms, it is a bit pricy but totally worth it! **What problems is Userpilot solving and how is that benefiting you?** As our user base has grown, maintaining a consistent and high-quality onboarding experience seemed scary. However, Userpilot handled our increased demand effortlessly without any additional strain on our team. ### 47. User Pilot helps me gather useful information **Rating:** 5.0/5.0 stars **Reviewed by:** Casie H. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** User Pilot is extremely intuitive and provides valuable resources to assist in furthering my education with the platform. User Pilot makes jobs extremely simple - whether you are creating onboarding flows or creating brief in-app announcements. I love being able to create segments for our customer base and track helpful analytics that allow our team to provide better service each day. **What do you dislike about Userpilot?** That I can't learn everything it has to offer in a short amount of time! There are no downsides to User Pilot. **What problems is Userpilot solving and how is that benefiting you?** The ability to evaluate customer engagement of our platform ### 48. An easy way to guide your user **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Userpilot?** Our main goal in using Userpilot is to guide and support users throughout the product implementation process. It is quite surprising how easy it is to implement and start building guides with Userpilot. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. **What do you dislike about Userpilot?** The Userpilot builder has some limitations when it comes to the front-end technology used in your product, especially in tracking elements for attributing actions within flows. While this isn't a unique problem to Userpilot, it's currently our biggest challenge in utilizing the platform to its full potential. **What problems is Userpilot solving and how is that benefiting you?** User guiding and communication as a whole is well-supported by Userpilot. We use it for onboarding, feature guides, first-time flows, product release communication, and creating a get-help space in our Userpilot Resource Center. This translates to significant benefits for user activation and adoption across our product. As a product manager, the biggest advantage Userpilot offers is the ability to centralize all user communication and guides in one place. This streamlined approach makes it much easier to manage and deliver a consistent user experience. ### 49. Convenient tool for user guidance and analytics! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Userpilot?** I like that setting it up and integration is fairly quick. WYSIWYG functions to make your guided flows is intuitive as well. **What do you dislike about Userpilot?** Had a few hiccups in resetting 2FA but it worked after seeking guidance from Userpilot support team. **What problems is Userpilot solving and how is that benefiting you?** Mainly anaytics, user flows, and the nice integration with zendesk via resouce center. ### 50. Helps in customer onboarding and surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Rutvik M. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Userpilot?** It is easy to configure customer surveys to get feedback on any specific features. Sending communications to target customers is also very easy using Userpilot **What do you dislike about Userpilot?** Nothing that I can think of but the reporting UI can be improved **What problems is Userpilot solving and how is that benefiting you?** It solves the problem to collect surevey responses from customers AND smooth onboarding without needing a service agent. ## Userpilot Discussions - [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote - [View Userpilot pricing details and edition comparison](https://www.g2.com/products/userpilot/reviews?page=79&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+09%3A20%3A10+-0500&secure%5Bsession_id%5D=75a2fed7-47f7-4943-9dcc-040906d1517f&secure%5Btoken%5D=8390b9fc3f9a7f6f9767baaf2efd1e96fd749d75a701d674a7406131b2012ebe&format=llm_user) ## Userpilot Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Swapcard](https://www.g2.com/products/swapcard/reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Userpilot Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Userpilot Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (537 reviews) - [Product Fruits](https://www.g2.com/products/product-fruits/reviews) - 4.7/5.0 (242 reviews)