--- title: Userpilot Reviews meta_title: 'Userpilot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 999 reviews by the users' company size, role or industry to find out how Userpilot works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 999 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Userpilot Reviews **Vendor:** Userpilot **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 999 ## About Userpilot Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. ## Userpilot Pros & Cons **What users like:** - Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. (293 reviews) - Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. (182 reviews) - Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. (165 reviews) - Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. (158 reviews) - Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. (156 reviews) - Analytics (115 reviews) - Simple (115 reviews) - Positive Experience (114 reviews) - Customization (106 reviews) - Ease of Creation (103 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. (108 reviews) - Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. (93 reviews) - Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. (62 reviews) - Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. (42 reviews) - Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. (38 reviews) - Lack of Guidance (31 reviews) - Poor Reporting (31 reviews) - Limited Features (26 reviews) - Dashboard Issues (23 reviews) - Not Intuitive (23 reviews) ## Userpilot Reviews ### 1. Improved User Engagement and Product Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Danny N. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** Userpilot allow me to create custom messages to users and target specific notifications, alerts, and guides or use instructions to specific user types, or even specific users. When posted to a page, I am able to customize the look and feel of each engagement to ensure that it appears as though it is native to our site. **What do you dislike about Userpilot?** Editing engagements in the builder is limited to using the Chrome browser. **What problems is Userpilot solving and how is that benefiting you?** It allows us to have more engagement with our end users, ensuring they are at least exposed to important product information, when and where it matters, without overloading their inbox. ### 2. I have a great appreciation for Userpilot due to its exceptional user-friendliness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Userpilot?** The browser extension it offers for creating user flows is particularly beneficial; it allows me to design and implement processes without needing to involve a developer for technical assistance. This not only streamlines my workflow but also keeps the development team focused on more complex tasks. Beyond its effective user engagement tools, Userpilot is packed with an extensive range of analytics features. I rely on these insights to make informed decisions to enhance user experience and engagement. An extra point goes to their excellent Customer Support. They replied to my query within minutes and provided clear, helpful instructions. Very nice service! **What do you dislike about Userpilot?** I have no complaints, everything works as it should. **What problems is Userpilot solving and how is that benefiting you?** UserPilot helps ours users to get more out of the product journey by providing personalized in-app experiences at every step. ### 3. Great tool for supporting product adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca M. | Marketing Director, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** UserPilot is super intuititive to use, and requires no knowledge of coding. It's easy to build multiple routing sruveys and you can easily target different user types. **What do you dislike about Userpilot?** A minor thing that's a bit jarring is that you can;t include URLs in the NPS surveys which means you have to use general surveys with a scale of 1-5 if you want to direct people to a URL after they complete an action. This means the data we collect can;t be used for NPS. **What problems is Userpilot solving and how is that benefiting you?** We're using it in multiple ways: running in-product surveys, supporting onboarding, and launching new feature walk-throughs. ### 4. A useful tool in our daily work with Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Userpilot?** Userpilot gives me immediate access to invaluable data, which directly informs my daily client conversations. The dashboards and reports reveal usage trends, enabling me to tie product usage to clients' business objectives and help them achieve real value **What do you dislike about Userpilot?** The filter and segment system could be improved. More options for saving views would be very helpful, as it's currently cumbersome to repeatedly recreate filters. **What problems is Userpilot solving and how is that benefiting you?** We regularly review user usage data to understand which pages and features are most and least popular, and use this information to inform our ongoing development efforts. ### 5. pretty extensive application for log analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Hamsa V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Userpilot?** I really love the interface and it is clear is understand features available. I am a software engineer and I have integrated userpilot in our companies application. My questions were well answered by userpilot over few calls. Documentation is clear enough as well. **What do you dislike about Userpilot?** we have integration a lot of raw events in our applicaiton. I am unable to see the metadata of those events in the app. It will be really helpful if we can do that. **What problems is Userpilot solving and how is that benefiting you?** It is helping to analyze the way our users use our applicaiton and to market it. ### 6. Just Getting Started **Rating:** 3.5/5.0 stars **Reviewed by:** Odofoley O. | Marketplace Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** I do like how it's clear what the expectations are and what the platform is going to provide for my projects. **What do you dislike about Userpilot?** It's not intuitive and I wish that getting started, I was provided a video of how to use the product to get what I need. The verbiage could be more clear. My manager who recommended I use it doesn't have much experience with Userpilot either, so I'm flying blind. **What problems is Userpilot solving and how is that benefiting you?** We are trying to differentiate who's placing orders in our Marketplace based on landing pages. This information is not easily differentiated with our database queries. ### 7. Best solution for onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Sanyam S. | Senior Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Userpilot?** Userpilot does an incredible job in converting trial accounts to paid accounts. It also provides in-app checklist feature which is really easy to use. **What do you dislike about Userpilot?** The analytics requires in-depth understanding, but once you get trained, it is easy to implement. **What problems is Userpilot solving and how is that benefiting you?** Enhancing engangment, help our clients in self onboarding and reduces significant chance of churn also tells the user about new feature in the app. ### 8. Great tool for user onboarding and customer engagement! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Userpilot?** No code onboarding flows builder is easy to setup and provide rich customization options. User and company segmentation, based on data captured. Responsive and helpful customer support **What do you dislike about Userpilot?** The analytics capabilities, are good, but could offer more depth for advanced reporting needs. **What problems is Userpilot solving and how is that benefiting you?** Product adoption - we create self-serve onboarding guides to increase it. Missing important announcements - we leverage banners to inform our customers about important changes on our platform. Low feature adoption - we use spotlights to bring attention of our customers to new capabilities. ### 9. Really useful for transparent user-feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ross E. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Userpilot?** encourages transparent user-feedback deep, insightful data on how our users use our product good email notification frequency **What do you dislike about Userpilot?** not encountered any notable issues with userpilot **What problems is Userpilot solving and how is that benefiting you?** collecting user-feedback on an individual level and extrapolating to overarching data more detailed insights into how users are using our products at a granular level ### 10. User-friendly app for creating in app user journeys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Userpilot?** What I appreciate most is the flexibility and seamless integration with our app. The inteface for creating flows is very intuitive and user-friendly, and in cases I needed some help their Support team provided solutions very quickly. The new "What’s New" section is a great addition for communicating product updates effectively. **What do you dislike about Userpilot?** There are times when handling edge cases—such as special URLs or specific button interactions—requires additional time and effort to figure out. **What problems is Userpilot solving and how is that benefiting you?** It helps me inform users about new features and guide them into new jorneys. ### 11. Happy with the product **Rating:** 5.0/5.0 stars **Reviewed by:** Mindaugas M. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Userpilot?** We love Userpilot—it's an intuitive and helpful tool. We've been using it for over a year and plan to continue. Despite not yet utilizing its full potential, we’ve found many features to be highly beneficial. Even better, our end customers have given positive feedback about the tools we've implemented in our SaaS. The customer support is excellent; they respond quickly and are always on point. Implementing Userpilot into our internal processes has been highly beneficial. It has become an essential daily tool for our customers, and integrating it into our system was relatively easy. **What do you dislike about Userpilot?** No downsides have been found yet we probably need more time to work with it to find any. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us to lower amoutn of requests that goes to our tech. support. Customers find their answers without contacting us directly. ### 12. Best for In App Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Mariam E. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Userpilot?** Flow Creating and Insights It Provides on App Usage **What do you dislike about Userpilot?** sometimes there's a long pause between steps **What problems is Userpilot solving and how is that benefiting you?** Creating tooltips, modals, walkthroughs, or surveys, which is a part of our go-to-market activites ### 13. Great tool for UX analytics and product adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Jess C. | Technical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Userpilot?** Great tool for understanding user journey. Seems to have lots of potential for client onboarding and feedback collection also. Also loving the launch of the new session recording functionality. **What do you dislike about Userpilot?** So far the only thing we haven't been able to gather from an analytics perspective is time spent on each feature / page. **What problems is Userpilot solving and how is that benefiting you?** It combines lots of tools in once place and gives us the analytics to make more informed decisions. ### 14. Excellent user onboarding tool with in-built analytics **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Chief Product Officer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Userpilot?** The user tours are very intuitive and make our onboarding much less manual **What do you dislike about Userpilot?** None come to mind. We're generally very happy **What problems is Userpilot solving and how is that benefiting you?** It removes many of the manual touchpoints from onboarding and raises awareness of new features amongst our customer base ### 15. Awesome UserPilot **Rating:** 5.0/5.0 stars **Reviewed by:** NITIN KR P. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Userpilot?** Userpilot offers excellent and prompt customer support. From the beginning of our relationship with Demos, all the way through the installation and post-purchase process, they have shown careful attention to detail and prompt response times. The tool does exactly what it says it will, and while using one of these tools for the first time may require some familiarity, most of the time you can figure out what to do by looking at the construction menus, which are reasonably intuitive. Customizing the design to match your branding is possible, which is useful for making the appearance and feel consistent with your user interface **What do you dislike about Userpilot?** Userpilot still needs to improve the data accessibility to outside sources. These days, Webhooks are the primary method, however developing them requires effort. Priority needs to be given to increasing the number of native integrations and offering an API. Further investigation into customization and advanced settings is necessary to increase the platform's adaptability to various scenarios and user requirements. **What problems is Userpilot solving and how is that benefiting you?** With in-app surveys and product analytics, Userpilot assists in resolving the difficulty of gathering user feedback and monitoring product engagement. I can get direct, in-the-moment insights from consumers by using it, which enhances my comprehension of user behavior and preferences. With the help of this data-driven methodology, we can prioritize the features and facilitate informed decision-making concerning the product and its attributes, ultimately resulting in an enhanced user experience. Because most processes have been automated to boost efficiency and save costs, there is no need for complex data gathering or assimilation. ### 16. Easy to use and provides a helpful look into product implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Emily Y. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Userpilot?** I have only been using Userpilot for a short time, but I already appreciate how easy it is to use. The number of options for filtering is impressive, and will be truly helpful when helping a customer determine the scale of product implementation. I also appreciate how easy it is for my team to create reports and share with customers. **What do you dislike about Userpilot?** I do wish reports were more aesthically pleasing. Can we currently change colors or fonts? Sometimes I like to do such things to align reports with customer brand colors, etc. **What problems is Userpilot solving and how is that benefiting you?** With Userpilot, we are able to see how many users are implementing the product, and what specific portions of our product are being used the most frequently. We can also see which portions are being implemented the least frequently and then strategize how to get customers to use those portions on a more regular basis. ### 17. Great product analytics and user engagement platform **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew D. | VP of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** Since using the platform we have been able to understand more about our customers. The platform has so many options but the product team now can monitor adoption metrics and track the success of our features. The other key thing is that we now understand more about our users, interact with them more, and collect feedback. **What do you dislike about Userpilot?** The documentation isn't up to much and getting onboarded properly took longer than expected. **What problems is Userpilot solving and how is that benefiting you?** Allowing us to understand more about how our users use the platform and how well they are adopting things. ### 18. Best of the Best **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Userpilot?** Userpilot has been one of the most versatile and powerful additions to our customer-focused departments. Through their analytics, we can make strategic, data-driven decisions that help foster our growth and ensure we engage with the right users/customers. From easy and relatively intuitive content builders and tools to their top-of-the-line customer service and support, Userpilot has it all and does it well. I have never used a single service that was quite as robust or as valuable as Userpilot is. I use this platform daily to help support my efforts, and you should too. **What do you dislike about Userpilot?** Nothing. I love everything about Userpilot. **What problems is Userpilot solving and how is that benefiting you?** We need real time data about user behavior and engagement to reduce resource costs incurred by traditional methods of gathering sentiment and monitoring activity. ### 19. Excellent tool for customer guidance and communication **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan H. | Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** I love that as a non-technical person, I am able to use UserPilot in a variety of ways across our multi-product suite without support. Super user friendly and has truly upped our CS game! **What do you dislike about Userpilot?** Nothing to note here - support is great, and it does what we needed it to with product update communications, customer guides, and in-product journey building. **What problems is Userpilot solving and how is that benefiting you?** UserPilot is helping us to communicate super important information to our customers. It's also helping us support our customers with increasing adoption of new or important features. ### 20. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jovan S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Userpilot?** That it is one of the best tools for user onboarding. It helps you create user-personalized experiences without knowing how to code. What is also great is the fact that you can combine it into other CRMs (Mixpanel for me), and how easy it is to create A/B testing. **What do you dislike about Userpilot?** It’s bit hard to use it at first, but once you dive into it, it becomes quite intuitive. **What problems is Userpilot solving and how is that benefiting you?** Helping out the A/B testing the user flows. ### 21. Savior for our tech team **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul Shibu . | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Userpilot?** Best support there is, instant replies to all my queries and have walked me through the entire journey, thanks to which the implementation & integration was very easy. **What do you dislike about Userpilot?** Nothing so far, everything about userpilot has been amazing and I'm looking forward to using it even more. **What problems is Userpilot solving and how is that benefiting you?** Easy Onboarding: Simplifies the process of onboarding new users on our ATS+CRM, by creating personalized, interactive walkthroughs, which leads to quicker user activation. Feature Adoption: Encourages our customers to try out and adopt new or underused features through targeted tooltips and announcements. User Segmentation: Helps me target different user personas based on behavior or role. ### 22. A Game-Changer for Product Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Dirshant K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Userpilot?** No-Code Setup, Customization & Targeting, User-Centric Design **What do you dislike about Userpilot?** While it’s easy to set up basic flows, the deeper features (like advanced targeting and analytics) do require a bit of a learning curve. However, once you get the hang of it, it’s smooth sailing **What problems is Userpilot solving and how is that benefiting you?** The problem it solves are Churn Due to Poor Onboarding, Difficulty Personalizing User Journeys, Lack of Real-Time Engagement. It benefiting me with scalabe user engagement improving my retention rate helping me with save cost on engineering. ### 23. A game-changer for user onboarding! **Rating:** 4.5/5.0 stars **Reviewed by:** Dovydas C. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Userpilot?** Super intuitive! I can create in-app experiences without needing a developer, which saves so much time. The customization options are also top-notch! **What do you dislike about Userpilot?** The analytics could be more detailed. It gives great insights, but sometimes I need to rely on external tools for deeper data. **What problems is Userpilot solving and how is that benefiting you?** It helps reduce churn by ensuring users understand and engage with key features right from the start. Saves us tons of time on manual onboarding and improves user retention! ### 24. Best Tool for User Onboarding and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav O. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2024 **What do you like best about Userpilot?** From where to Start, Userpilot is an amazing Analytics Tool which provide deep understanding about the users visiting our app starting from the onboarding to any events which they do on our app. Its visual graphs and charts are also great and are very easy to conduct our analysis. **What do you dislike about Userpilot?** To be Honest, nothing as such, only during the setup a little more help from customer support could have been there but nonetheless their service is great **What problems is Userpilot solving and how is that benefiting you?** We have a product for which onboarding is necessary- Userpilot helps us in that by providing customizable checklist by means of which a new user can fully understand our product without any inconvenience plus it also has resource centre in case a call to customer support in required. ### 25. Must have for CS, Sales and Product teams at SaaS companies **Rating:** 5.0/5.0 stars **Reviewed by:** Saagar S. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Userpilot?** 1. Ability to have a data-backed view around product usage 2. Ease of use 3. Reports that can be exported **What do you dislike about Userpilot?** Some of the reports can be made more extensive e.g., allowing multi-select options. However, given everything can be downloaded as a CSV, this is not much of an issue **What problems is Userpilot solving and how is that benefiting you?** Shows me which of my customers are using my product and how much Also shows me which prospect is engaging during demos ### 26. Userpilot has been awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Userpilot?** The platform is incredibly intuitive and has helped us build user onboarding flows and in-app experiences with ease. One thing I love is how flexible it is—there are so many options to customize and tailor the experience to fit our users’ needs. The analytics are also super helpful. Saves a lot of time. **What do you dislike about Userpilot?** Steep learning curve, has a lot of features but with time its all worth it. **What problems is Userpilot solving and how is that benefiting you?** Userpilot is helping us solve the challenge of creating personalized onboarding experiences and guiding users effectively through our product. Before using it, we struggled with ensuring new users understood how to use key features without overwhelming them. ### 27. Great onboarding and guides for our customer base **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Userpilot?** Matches our styles and layouts, easy to adapt and align to our user journey. We're switching from Pendo to Userpilot because we found we were getting more bang for our buck by using UP. Definitely worth the investment! **What do you dislike about Userpilot?** Just like with every software there's a bit of a learning curve but once I got used to it I found no limitations to what I needed to do. **What problems is Userpilot solving and how is that benefiting you?** Helping us onboard our new users and guide them through specific parts of the product! ### 28. Powerful tool with many useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Karina M. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Userpilot?** It is easy to set up engagement flows for users, add a resource center, and track pages and buttons. I like the ability to see information about users, their last sign-in, devices, browsers, and so on. Rich table filters (custom segments, companies, and so on). **What do you dislike about Userpilot?** It would be nice to be able to export table data as a CSV file right away instead of sending it to an email. **What problems is Userpilot solving and how is that benefiting you?** This helps to track user activity in different ways and oboard new users ### 29. User-friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Userpilot?** It is easy to understand without needing the help of support. I also like that there is a Customer Success team at the ready to give you tips on your (first) tours in Userpilot. **What do you dislike about Userpilot?** I would like to be able to adjust the width of a tooltip per language. **What problems is Userpilot solving and how is that benefiting you?** We can reach the customer directly and easily, without having to put a lot of time in it (which is the case with an email for instance). ### 30. Best tool for engagement! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Userpilot?** As part of a small team of onboarding managers, this tool has been invaluable in helping me onboard clients by themselves, and they absolutely love the experience. Additionally, we've seen a significant increase in product usage as a result. **What do you dislike about Userpilot?** Pricing is a bit on the higher side, but it's worth it. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has been a game-changer for our small team. It’s made onboarding clients so much faster and smoother, and the feedback from users has been amazing—they genuinely enjoy the experience. It’s also helped us boost product usage significantly, which is a big win for us. ### 31. An Essential Tool for User Experience and Product Success **Rating:** 5.0/5.0 stars **Reviewed by:** Camila P. | UX Design Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** My experience with Userpilot is great. It was an essential tool to improve the user experience of our platform. With it, we were able to create interactive flows that allowed our users to understand the product, insert seasonal information and use onboarding flows based on permalinks. In addition, Userpilot offers integrated surveys such as NPS and CSAT in addition to a robust dashboard that helps us make decisions based on valuable insights. The tool also allows greater autonomy, allowing you to implement actions without depending on the dev team, allowing for continuous improvements and a direct impact on task success. Product strategy well aligned with objectives. There is the challenge of implementing some flows where the front-end changes from the same URL, but this does not prevent the efficient use of the tool. The support is very effective and is always available to answer any questions. **What do you dislike about Userpilot?** There is the challenge of implementing some flows where the front-end changes from the same URL, but this does not prevent the efficient use of the tool. The support is very effective and is always available to answer any questions. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us improve product understanding, provide agile support with permanent links, obtain feedback via NPS and CSAT, measure the success of actions with its dashboard, increase time autonomy and improve the clarity and success of users' tasks. ### 32. Incredible Product, Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Userpilot?** Incredibly powerful software. It is incredibly useful to help guide our users around the software and arm them with the correct information. **What do you dislike about Userpilot?** A bit of a learning curve, but worth it when you get your head around it. **What problems is Userpilot solving and how is that benefiting you?** We had onboarding scalability issues and this has helped us immensely helping our clients get knowledge with our platform. ### 33. Enables product adoption with no-code **Rating:** 4.0/5.0 stars **Reviewed by:** Cristóbal J. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Userpilot?** Measuring satisfaction of our users and reducing time to publish announcements, surveys and guided tours on our product. **What do you dislike about Userpilot?** I miss features as session recordings, more AI cappabilities and more flexibility in dashboards **What problems is Userpilot solving and how is that benefiting you?** Product adoption, In-app tours, Product Discovery (getting customer feedback in our product), announcements and some Product Analytics. The primary benefit is the time and money saved from doing all of this in-house. User Pilot enables us to do it in a cost-effective way without technical boundaries. **Official Response from Yazan Sehwail:** > Thank you for your kind words Cristobal, great to hear you're enjoying Userpilot! Just wanted to let you know we actually do have session recording and dashboard customization capabilities now - please reach out so we can show you how to use them :) https://userpilot.com/userpilot-demo ### 34. Best analytics tool I have ever worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Anandkumar P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Userpilot?** It is most useful analytics tool i have ever seen in software industry. It has many good features like survey forms, onboarding tools, funnels, integrations etc. and also it is very easy to use as it begineer friendly **What do you dislike about Userpilot?** In this pricing range integrations could be better because it misses some major integration with tools such as heap. Apart from it everything is fine. **What problems is Userpilot solving and how is that benefiting you?** It is helping me to ease out the onboarding process of new customers. It is also helping me to analyze trends followed by the customers and on basis of that helps me to create analytics dashboards. ### 35. Great tool to improve product education without engineering effort **Rating:** 4.5/5.0 stars **Reviewed by:** Tasneem M. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Userpilot?** - Easy to use and set up basic flows, spotlights and knowledge base - Great customer service, always open to listening to feedback - Good segmentation abilities - Can tag features to track button clicks or other events without engineering effort **What do you dislike about Userpilot?** - Survey capabilities could improve - Few bugs but resolved fast - Design part of flows is a bit rigid, since everything is built with blocks (but the trade-off with this is that it's super easy to make flows!) **What problems is Userpilot solving and how is that benefiting you?** - Easier customer onboarding for our customers - Ability to set up experiments and measure impact without as much engineering effort - One place to house all customer resources ### 36. Great tool for sending customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Userpilot?** I really like how easy it is to configure user surveys and collect responses along with metrics on reachability. And it has made us communicate with a cohort of customers very easily using the feature called Flows. **What do you dislike about Userpilot?** The UI can be improved in terms of generating reports related to events and app usage. **What problems is Userpilot solving and how is that benefiting you?** Customer communication with the help of Flows, and collecting customer surveys within our SaaS app. ### 37. A very helpful tool for UX/UI! **Rating:** 4.5/5.0 stars **Reviewed by:** Noemi R. | UX/UI Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Userpilot?** Userpilot is a very helpful tool for designers, I liked a lot the way you can create different onboarding flows based on the specific new features that the user needs to understand. Also the possibility to ask a review or a comment to the end user directly in the app is a good feature. **What do you dislike about Userpilot?** What I have missed on userpilot is the possibility to add more customized designs that can better reflect the identity of the brand and the application. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps me and my team develop a good onboarding to better explain the usa of our application. It also helps us understand the feelings of our users and their feedback. ### 38. Simple to Implement and Packed with Useful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Ben S. | Lead Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** Userpilot is incredibly easy to implement, allowing us to add tooltips and checklists without requiring much effort from engineers to get involved. The A/B testing feature is fantastic for experimenting with user flows, and the ability to customize using CSS offers great flexibility to design the tooltips/buttons/checklists that match our design system. Their support team is always helpful and responsive whenever we have questions or run into issues. **What do you dislike about Userpilot?** Sometimes the platform can be a little bit buggy, but thankfully, the support team is always quick to address any issues that come up. **What problems is Userpilot solving and how is that benefiting you?** Without Userpilot, our team would probably need to spend 6 months implementing the same features that took us 2 weeks in Userpilot. ### 39. Lots of important product info **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Userpilot?** The vast amount of data that it can store and the insights it can provide us. **What do you dislike about Userpilot?** I do struggle to get around and find the things I need. **What problems is Userpilot solving and how is that benefiting you?** We use it extensively for NPS surveys ### 40. Simple, Straightforward, and Affordable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Userpilot?** The interface is intuitive and easy to use. We have also leveraged their javascription SDK and REST endpoints to enhance targeting of our user base. From the software implementation perspective, the integration of Userpilot into our platform pretty straightfoward. When we ran into complications, their technical support team willing jumped on a call and helped us diagnose the issue quickly. **What do you dislike about Userpilot?** Some of the API documentation is a bit lacking. It would be great to be able to export detail about information in Userpilot via REST API endpoint. A lack of this ability forced upon us some design decisions we might have otherwise avoided. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps us target our customer base with surveys and tutorials that empower our users with the knowledge they need to best use our platform. By passing some basic, obfuscated, detail to Userpilot, we can levegera their targeting system to meet customer needs where they stand and better assist our customers throughout different stages of the user lifecycle. ### 41. Powerful Tool for Showcasing Features, Driving Adoption, and Tracking User Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Userpilot?** UserPilot has enabled us to create highly interactive flows that effectively guide users through new feature releases, driving adoption and tracking usage. With its intuitive design, we can seamlessly present users with prompts and step-by-step walkthroughs to explore and engage with new functionalities. Additionally, we leveraged UserPilot to build and launch a Resource Center, providing users with easy access to valuable content directly within the product. This has proven to be an excellent tool for making announcements and enhancing the overall user experience. **What do you dislike about Userpilot?** Based on our experience with Userpilot so far, we haven’t encountered any significant issues, dislikes, or faults. **What problems is Userpilot solving and how is that benefiting you?** UserPilot is enhancing our user experience by providing tools to create intuitive onboarding sequences and in-app messages that effectively guide users through our product. This has significantly improved our ability to track product adoption while ensuring users are directed to the right content. With just a few steps, we can familiarize them with our product's key features. Additionally, UserPilot has helped us gather CSAT scores for both new and existing features, enabling us to better understand user satisfaction and areas for improvement. ### 42. Great for Easy Setup and Powerful Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Userpilot?** Userpilot is incredibly easy to set up and use, making it a breeze to get started without a steep learning curve. The platform provides highly useful reporting insights that help us track user behavior and engagement effectively. Its intuitive design and straightforward functionality make it ideal for teams looking to quickly implement user onboarding and in-app experiences. **What do you dislike about Userpilot?** The main downside is that integrating Userpilot with other CRM solutions can get quite pricey. While the platform itself offers great value, the additional costs for seamless integration with external tools could be a drawback for teams on a tight budget. **What problems is Userpilot solving and how is that benefiting you?** Userpilot helps address the challenge of understanding user satisfaction and identifying areas for improvement. By providing detailed insights through NPS scores and user feedback, it allows us to make data-driven decisions to enhance our platform. This has led to more tailored updates, improved user engagement, and better alignment with our users' needs, ultimately boosting customer satisfaction. ### 43. A Must-Have for UX/UI Designers **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia v. | Senior UI/Visual Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Userpilot?** As a UX/UI designer, Userpilot has been a game-changer for creating smooth onboarding flows. The no-code visual builder makes it super easy to design in-app experiences without any hassle, which saves so much time. I also love how you can personalize user journeys with the segmentation feature—it helps us deliver the right content at the right time. If you're a designer working on user flows, I highly recommend giving Userpilot a try! **What do you dislike about Userpilot?** I’d love to see more styling options in Userpilot. It would be great to have more flexibility with custom fonts and layouts to match our brand better. A bit more control over how elements behave and trigger would also help fine-tune the user experience. **What problems is Userpilot solving and how is that benefiting you?** create custom onboarding flows without coding, which saves us a ton of time. It helps us guide users through our product better, and the analytics show what’s working so we can tweak and improve the experience to keep users engaged. ### 44. Easy to implement and learn; constantly adding new features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** As a Product leader, I appreciate that we can quickly and easily implement product-led growth features via UserPilot without requiring engineering support. We have used many UserPilot features in our product, including user feedback surveys, tooltips, feature highlights, feature announcements, surveys, and we love the Resource Center in particular. The Mixpanel integration has been a lifesaver for us. I appreciate that the product is always evolving and adding new features, increasing the value of our investment. **What do you dislike about Userpilot?** As with any third-party tool, you are limited to the options provided by the tool, which we find gives us less control, detail and styling consistency that we would like to have. Creating a multi-level user experience in the product can be challenging without having the capability to very carefully determine each step of the user journey down to very specific details. We also prefer to use more detailed analytical tools for user metrics and analysis, so we appreciate that we can send user event data to Mixpanel rather than relying on UserPilot's internal product analytics tools. **What problems is Userpilot solving and how is that benefiting you?** UserPilot provides us with the opportunity to create custom user journeys for product education and growth opportunities, as well as the ability to keep a tight feedback loop in place for our customers through feedback and survey modals. ### 45. Our first time using in app help and I like it **Rating:** 5.0/5.0 stars **Reviewed by:** Bonne N. | Sr, Instructional Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Userpilot?** It is so complete easy to set up, use, and track any metrics. With their built in example, I can set up ideas in my system without doing a lot of research. It's incredible easy to use the flows with the Chrome plug in and modify them, if needed. It's easy to use the theme editor and customize it to our brand standards. We can also import use data like sign up, new, and user role - which is the most helpful of all. **What do you dislike about Userpilot?** Sometime a button changes its attributes and location based on our user role and, initially, it can be hard to track that. But, the chat help and email help is a great resource and almost instant answers. That being said, we have multiple flavors of our site. A would need different resource center than B, and there isn't a way to seperately publish them. We also want to be able to filter by company on the flows page too. For now, we set up different folders. But we can't create folders in checklists, though. It would also be helpful to add tags to videos, and flows. That way, if the user searches for "payment", they can see a flow or resource center about "payment" and "credit card". Or use tags to show similar videos and flows without setting everything up. Exporting reports for flows, etc is limited. My manager wants to see who is assigned to each role as well as the page displayed on. I have to manually track this, but the report does include stats. **What problems is Userpilot solving and how is that benefiting you?** In app help and training. Training can be delivered to the right person, at the right time, on the right page - instead of broad availability. ### 46. A useful tool to monitor product adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** The analytics and insights in Userpilot have been a huge benefit. I can easily see what kinds of users are using our product and better diagnose issues accordingly. On top of this seeing the breakdown of what particular features are being utilized the most has been incredibly helpful to measure the success and health of both new/current and past features. **What do you dislike about Userpilot?** The learning curve has been somewhat challenging for myself as a new user. Some more intuitive guides or tutorials would be really helpful for myself and other new users like me. **What problems is Userpilot solving and how is that benefiting you?** Userpilot has made it very easy to see product performance at a glance but also dive in and obtain deeper understanding on users. ### 47. Best onboarding kit **Rating:** 5.0/5.0 stars **Reviewed by:** Yash J. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Userpilot?** The best thing about userpilot are its survey form and onboarding checklist. It is so easy to use for beginners and makes our daily work easier. Apart from it, it also allows us to analyse user and account level property and make charts out of it. **What do you dislike about Userpilot?** At this price of range, some major integrations are missing, and also sometimes sync issue occurs. **What problems is Userpilot solving and how is that benefiting you?** Formation of reports and charts have becomes very easy, thanks to userpilot. It has made our analytics smoother and stronger and also helped new clients for flawless onboarding. ### 48. By far, the best onboarding software I have used! **Rating:** 5.0/5.0 stars **Reviewed by:** Raunak D. | Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Userpilot?** Great customization options & was a great help in increasing engagement rates inside the app. **What do you dislike about Userpilot?** The UI could have been better in some cases. **What problems is Userpilot solving and how is that benefiting you?** Helping us onboard our users. ### 49. Amazing experience so far.. **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin K. | Staff Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Userpilot?** One of the best features of Userpilot is its ability to not only create onboarding guides, beautiful walkthroughs, and smart tips for users but also track product feature and page usage. This functionality allows us to gather insightful data, enabling us to understand user behavior, identify pain points, and continuously improve our product based on real user interactions. **What do you dislike about Userpilot?** There is still a long way to go, I have used many other DAP tools, and one place where userpilot needs to work is creating beautiful templates and experiences that could be directly used by ream to create flows quickly on their application. They have currently one of the best resource center, they need to beautify it more. **What problems is Userpilot solving and how is that benefiting you?** Userpilot significantly enhances our user onboarding process, making it seamless and efficient. It allows us to track product feature usage effectively, providing valuable insights into user behavior. This data-driven approach enables us to make informed decisions, improving our product continuously. Overall, Userpilot has been instrumental in boosting user engagement and satisfaction. ### 50. Delighted more and more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Userpilot?** As a product manager, I'm delighted time and again that I can draft targeted requirements that our customer success team can implement efficiently to achieve our desired impact with our product, especially as we release improvements. I'm also enjoying how I can use targeted surveys for customer discovery and influence our product roadmap. And even though we crunch product analytics on a different platform, it helps to have userpilot as a fallback or secondary source to validate what we're seeing. **What do you dislike about Userpilot?** Sometimes we are limited in how we can target particular customers or the kinds of actions we can use to trigger flows. That said, we can usually find a passable workaround when this happens. **What problems is Userpilot solving and how is that benefiting you?** It's challenging to keep users aware of product improvements and able to quickly take advantage of them. It's challenging to efficiently survey users to inform our product roadmap. Our analytics platform can be unreliable at times. ## Userpilot Discussions - [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote - [View Userpilot pricing details and edition comparison](https://www.g2.com/products/userpilot/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+11%3A41%3A03+-0500&secure%5Bsession_id%5D=edb76f0d-b71b-4348-b238-db01f270c3e3&secure%5Btoken%5D=5fe326443be773c22cd9c52ad44e8c2b2732d732116acf9aaf18b9827ae801c6&format=llm_user) ## Userpilot Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana for G Suite](https://www.g2.com/products/asana-for-g-suite/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Internal](https://www.g2.com/products/internal/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Segment Tools](https://www.g2.com/products/segment-tools/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Swapcard](https://www.g2.com/products/swapcard/reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Userpilot Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Userpilot Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,784 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews)