Customer service was excellent. Good expertise to get us valuable and actionable insites. Review collected by and hosted on G2.com.

Cost is high, cost me over $5k for 1 study with 10 surveyors. We valued the insights but will be doing this annually due to the cost. Review collected by and hosted on G2.com.

I like the ease of the platform. There is no complicated process on how to setup a study from start to finish. I also like the level of detailed support we get. We have constantly seen communications with our account manager and their support teams answer emails in under 10 hours. I've never seen this before for any organisation. Review collected by and hosted on G2.com.

I think some of the graphics and the colour combinations used are a little outdated compared to some of their competitors. I also think going through each task looks a little confusing - perhaps more spacing in between tasks, sometimes I get lost within tasks. Review collected by and hosted on G2.com.

The tool has improved quite a bit in terms of functionality and usability. I love that whenever I have a question, my account representative answers them right away. Review collected by and hosted on G2.com.

Sometimes I get lost on how to perform a certain task, but I am able to ask questions and get immediate answers so my struggles aren't many and don't last too long. Review collected by and hosted on G2.com.

The level of engagement and expertise delivered by Userlytics team we received, helped us to successfully run a series of moderated tests in a very tight and time-sensitive schedule. Review collected by and hosted on G2.com.

So far, I haven't identified anything that was not satisfying during our cooperation with Userlytics. I really wish that all expert service providers worked as Userlytics is. Review collected by and hosted on G2.com.

Having a dedicated account manager is a major perk compared to more DIY testing platforms. Nate is always super responsive & proactive in managing our projects. Review collected by and hosted on G2.com.

That said, there's a lot that I'd prefer to handle on my own, like managing quotas within one project, and assigning & editing project types between quant/qual/etc.

We have a diverse team using the platform, with designers & other team members jumping in to help conduct research - having so many new users on our account, I've found that it is not an intuitive platform to learn quickly & our team ends up quite frustrated trying to jump in & run moderated interviews. Review collected by and hosted on G2.com.

Recruitment was a breeze, perhaps the fastest I've experienced. The combination of in-tool recruitment and account manager support where needed gave us all we needed. Out-the-box Userlytics had everything we needed. Review collected by and hosted on G2.com.

The experience is very clunky. It took half a day of Q&A with an account manager to understand how to use some of the basics.I expect more from a new b2b SaaS solution, especially one that works in the field of user testing. Given their service's price point and occasional need, the company would make it more sense to me to shift from sales-led to product-led growth/go-to-market. Easier said then done! Review collected by and hosted on G2.com.

Great combination of features, pricing, quality, and quantity of the respondents pool.

Auto-transcripts, tags, easy-to-share reels.

Simple browser extension for respondents, no clunky software to install.

User interface is very easy to understand, considering there are many complex functions.

Pre-built templates for screeners and tasks which really helps in crafting my usability studies. Review collected by and hosted on G2.com.

If there was something to dislike about Userlytics, it will be that I wish the web portal was slightly faster in loading and navigation.

Tag management can also be improved as tags only show up as a suggestion after refreshing the page. Review collected by and hosted on G2.com.

There is plenty of stuff I liked with userlytics

- Responsiveness of the customer service team.

- Access to many workshops to get insights and better understand how to use their latest changes and updates.

- Possibility to either bring your own users or users from Userlytics, but it's coming from 2 different sets of credits.

- I don't need to worry if a test will be completed by Userlytics' users, I know it will, and it will be qualitative users in most cases.

- Concept of SuperAdmin is great to switch from one user to another to be able to understand easily which tests worked best or not and set some best practices in the tool directly. Review collected by and hosted on G2.com.

- The tool is great to use, but annotating videos directly on userlytics could be a bit easier.

- Some times, some videos are not as qualitative so it's a bit frustrating, the team is super responsive and replace it, but it would be nice if we didn't need to be proactive and ask for a replacement (eg: someone didn't read the questions).

- The platform is easy to use, but it could benefit from some usertesting to be even more user-friendly. Review collected by and hosted on G2.com.

I really like the support we receive from Userlytics, for technical issues or for doubts about the options we have using each of the research possibilities, how to organize our research teams, etc. I think this support is unbeatable and we feel they are always by our side. The platform is really useful for us and we are able to create very different campaigns for all of our different teams and products...From card sorting to 1 to 1 interviews or user testing. Review collected by and hosted on G2.com.

The platform could be a bit more well designed...I struggled the first time I used it cause they were things that were not pretty clear. I feel that a bit of UX would work wonders for some issues that, although they are minor and don't affect the functionality of the platform, would improve the experience quite a lot. Review collected by and hosted on G2.com.

The team at Userlytics spent time with us to understand our objectives for our client site's UX testing. They partnered with us to build a custom study and provided insights and actionable recommendations that improved the website's user experience. Review collected by and hosted on G2.com.

There were no downsides to working with Userlytivs Review collected by and hosted on G2.com.