The team at Userlytics spent time with us to understand our objectives for our client site's UX testing. They partnered with us to build a custom study and provided insights and actionable recommendations that improved the website's user experience. Review collected by and hosted on G2.com.
There were no downsides to working with Userlytivs Review collected by and hosted on G2.com.
Video Reviews
Great platform
151 out of 152 Total Reviews for Userlytics
Overall Review Sentiment for Userlytics
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My Customer Success Manager is brilliant. They have continually sought to implement feedback we've given and find ways to help us build upon any projects we've been doing, adding to their value.
They have 10+ self service tests and have added to their assortment, especially ones we've requested. It's fairly easy to use and integrates well with prototype platforms. Review collected by and hosted on G2.com.
They've continually been behind the curve on visualising the data and this is something I've fed back to them openly. However they plan to make a significant improvement in 2025. So the jury is out on this one. Review collected by and hosted on G2.com.
The amount of customization and control is remarkable. They provide you with a wide array of templates for tasks, questions and any user ratings you can think of.. all of which can be modified to your specific needs.
The ease of use and virtual lack of any meaningful learning curve was amazing. Also, the speed in which we received our results (in 24hr) was an unexpected and very pleasent surprise.
We plan on performing another market test study with Userlytics in a couple of weeks, and having learned how to best use their platform, I'm convinced this session will be even more productive than the first. Review collected by and hosted on G2.com.
Honeslty, the platform does exactly what it sets out to acheive.
Having succefully concluded our first beta group study, if anything, we now have a better understanding on how to organize and present the next session to receive even better feedback. 🤷♂️ Review collected by and hosted on G2.com.
The platform keeps all tests very organized, which is great for a team or a company using the product at an enterprise level. My team runs a lot of repeat tests throughout the year (ex: website homepage every quarter), which is easy to dupliate within the platform and run against various audiences Review collected by and hosted on G2.com.
The quality of testers isn't always great, they don't always seem to have passed the requirements or qualifying questions at the beginning of the test Review collected by and hosted on G2.com.
It's very easy to use and has all of the functionality we need from unmoderated testing to card sorts. The customer service has been top-notch and very responsive. And set-up and administration have been smooth and easy to monitor across projects! Review collected by and hosted on G2.com.
No complaints! It has been positive all around Review collected by and hosted on G2.com.
How many times have you gotten the call or email, "Hi, I'm Gloria, and I'm going to be taking over the customer service on your account..."? It seems like every few months another new person is going to intimately know your needs and your business.
The exact opposite has been true with Userlytics. We've dealt with the same knowledgeable, responsive, low-pressure professional since day one.
While the technical performance of the platform is A+, the human side of Userlytics is even better. Review collected by and hosted on G2.com.
It's not exactly a downside, but since the UX world seems to have standardized around usertesting.com, it can be a little more challenging to get people immediately up to speed who are more familiar with that platform. Review collected by and hosted on G2.com.
Big thank you to Lucas for their continued help, nothing is too much to ask and the reply is always speedy! It's enabled us to boost tests and continue user testing at pace, which is vital for our startup. Review collected by and hosted on G2.com.
Some of the UX isn't very clear or the UI for the calendar selection, it doesn't feel like it's confirmed. Review collected by and hosted on G2.com.
Good panel coverage. Easy-to-use platform Review collected by and hosted on G2.com.
Needing to reach out to support to do basic tasks like rescheduling participants is not efficient and slows down the work. Review collected by and hosted on G2.com.
Saved videos, nice tools that help the analysis, good customer support, the platform is easy to use. Review collected by and hosted on G2.com.
The transcription has a lot of problems when the person has an accent, and since it's used in the IA analysis we can't trust the analysis and we can't use it.
The videos given are very small when the test is on mobile in landscape mode, it's very hard to analyse.
Also there are missing features compared to the conccurents (playtestcloud) I'm frustrated to not be able to to multi-session tests, which means test with the same person multiple times, or longitudinal study, a test that lasts multiple days with the same person. Review collected by and hosted on G2.com.
I've been using Userlytics to get customer feedback and surveys on design and usability. Super useful! Customer support is great. I use it about 3 times every 2 months. Review collected by and hosted on G2.com.
While Userlytics offer access to testers from various demographics, increasing the representation of users across different regions, languages, and specific niche groups could provide more comprehensive feedback, especially for my business which is targeting global or specialized audiences. Review collected by and hosted on G2.com.
Userlytics is great because it's easy to use and allows us to gather valuable feedback from real users quickly. The platform offers a full range of tools for conducting remote usability tests, including video recordings, screen captures, and detailed user interactions. The customer support is fast responsive and super helpful. I use it multiple times in my studies and work and it's great! Review collected by and hosted on G2.com.
The data collected can be a bit overwhelming, it takes some time to analyze everything but that's the only pinpoint.The collected data can be overwhelming, requiring some time for analysis. However, that's the only drawback. Review collected by and hosted on G2.com.
