--- title: Lime Connect (formerly Userlike) Reviews meta_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. (1 reviews) - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. (1 reviews) - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. (1 reviews) - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , which may deter some despite its functionality. (1 reviews) - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. Need more time to review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Graphic layout is nice and sleek. Easy to figure out how to get going. **What do you dislike about Lime Connect (formerly Userlike)?** Already getting bombarded (more than 1 a day) with upgrade requests and I haven't really had enough time to allocate and dig in. **Recommendations to others considering Lime Connect (formerly Userlike):** Dig in quickly once you sign up. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Well, I don't realy know quite yet and am already leaning towards a different, paid option that won't chew up my time with these type of reviews. ### 2. Very customer oriented! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Lime Connect (formerly Userlike)?** That you're able to customize it to your branding and track the customers after they've sent you a chat message. **What do you dislike about Lime Connect (formerly Userlike)?** That there's no app available to use on yourp hone. **Recommendations to others considering Lime Connect (formerly Userlike):** x **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Allowing customers to ask questions and receive answers quickly in order to fasten the buying process. ### 3. best UC app on market **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Lime Connect (formerly Userlike)?** the seamless whatsapp integration between telegram and facebook **What do you dislike about Lime Connect (formerly Userlike)?** the expensive price for little entrepreneurs **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** decentral user support via multi channel ### 4. I like it :) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Lime Connect (formerly Userlike)?** the easy way to implatate and using the dashboard **What do you dislike about Lime Connect (formerly Userlike)?** There is no option to use it on my smartphone **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** My Platform is new, so user have a lot of question. I can interact quickly and help them ### 5. so far so...great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Lime Connect (formerly Userlike)?** I appreciate how easy it is to set up and utilise **What do you dislike about Lime Connect (formerly Userlike)?** havent managed to find an android app to reply to messages when on the road **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** giving potentital customers a chance to engage without the hassle of phone calls or ongoing email chains ### 6. Fast and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Lime Connect (formerly Userlike)?** It's easy to use with a lot of tutorials. **What do you dislike about Lime Connect (formerly Userlike)?** It's not really cheap with some difficult adjustments. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Contact with customers. ### 7. Easy to integrate and use **Rating:** 4.5/5.0 stars **Reviewed by:** Ashik K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Lime Connect (formerly Userlike)?** it integrated quite easily into our squarespace site **What do you dislike about Lime Connect (formerly Userlike)?** Cant say there is anything to dislike.perhaps would be good to have integration to a crm **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** giving customers quick answers without waiting for callbacks and responses to forms. and some people do prefer chat over call ### 8. Very practical tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rüdiger K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Very simple installation in TYPO3, easy to understand setup **What do you dislike about Lime Connect (formerly Userlike)?** Just nothing in the moment, we are lucky **Recommendations to others considering Lime Connect (formerly Userlike):** Anyone looking for an easy-to-implement communication platform will definitely be happy here and can use it very quickly. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We use Userlike as direct communication with interested parties on our website, which enables us to react very quickly to questions ### 9. Clean Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Alvaro A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The user interface its the simplest I've seen so far. We decide to start using Userlike because it's very easy to implement, very detailed guidelines. **What do you dislike about Lime Connect (formerly Userlike)?** They do not have Whatsapp integration at this moment. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customer experience Customer response time Single point of contact ### 10. Cool tool **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Would not have thought that so many would get in touch after the activation. **What do you dislike about Lime Connect (formerly Userlike)?** There is actually nothing. Only the price is quite substantial. Also, the fact that other channels like WhatsApp, Skype, or Teams Messenger cannot be used is unfortunate. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are trying to generate more customers with Userlike and make it easier for website visitors to get in touch with us. ### 11. Best live support widget **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Faster conversation and reply without any delay of a single second. **What do you dislike about Lime Connect (formerly Userlike)?** as of now i didn't see anything to dislike about **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** we are solving customer support and sales ### 12. Very intuitive tool. Easy to handle. Smart Chatbox Design. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The Configuration I like best. You can create the chatbox design and functions within minutes. **What do you dislike about Lime Connect (formerly Userlike)?** There's nothing to mention. Everything ist well done. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** To get in contact with customers. To solve their problems, answer questions. ### 13. Thank you for making it user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Lime Connect (formerly Userlike)?** I like the simplicity of setup, design and use. I did not have any problems understanding the instructions and appreciate they were written for people without tech training. **What do you dislike about Lime Connect (formerly Userlike)?** I have not found anything that we don't like in this app. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We had no idea if people were having problems with our livestream page. This has allowed us to help them get connected, ask questions and even make comments. ### 14. One of the only chat to have audio messages. Also really good UI **Rating:** 4.5/5.0 stars **Reviewed by:** Alessio S. | Web designer and developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2020 **What do you like best about Lime Connect (formerly Userlike)?** UI design and audio messages. One of the few chats to have that **What do you dislike about Lime Connect (formerly Userlike)?** Back-end UI UX is a bit complicated and can be improved. You need to have the browser window open in order to "be online" in the chat There is no app **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Chatting with potential customers ### 15. It works very fine **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Lime Connect (formerly Userlike)?** It is easy to use, easy to implement and it works within minutes. **What do you dislike about Lime Connect (formerly Userlike)?** That there is no app available from userlike to also chat on mobile devices. You always need to have your browser open. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** To help customers find their products on our website. ### 16. userlike has is definitely got my like **Rating:** 3.5/5.0 stars **Reviewed by:** Levi C. | ceo director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2020 **What do you like best about Lime Connect (formerly Userlike)?** the easy UX design and simplified setup features **What do you dislike about Lime Connect (formerly Userlike)?** lots of texts on the user panel change with icons i feel **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** lead generation and support ### 17. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Philip O. | Account-Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Intuitive UI, Features, On-The-Fly Widget Deployment **What do you dislike about Lime Connect (formerly Userlike)?** The Customer Service could take a bit more time before Contacting new registered users. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We can now give possible customers the possibility, to easily contact us ### 18. A really good chat program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Lime Connect (formerly Userlike)?** It is easy to use, there are offline messages. **What do you dislike about Lime Connect (formerly Userlike)?** Quite a lot of cookies are being set. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** If I cannot be online personally, an offline message will be sent to me when a guest has written me a message. ### 19. Easy to install and powerful live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Lime Connect (formerly Userlike)?** It is very easy to install the live chat while the backend offers many options for workflows and teams. The support team of userlike is friendly, helpful and responsive. Clear recommendation. **What do you dislike about Lime Connect (formerly Userlike)?** I would love to get browser notifications on new chats, even if I am not on the userlike backend website in any tab. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** My business is more reachable and supportive for our customers. ### 20. The system is pretty comprehensiveand very user-friendly - even without big programming skills. **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The system offers nic etools to adjust the optical appearance. It is easy to get started and offers nice options for more automaize customer service. **What do you dislike about Lime Connect (formerly Userlike)?** I am missing an app for easy use of an agent service by mobile phone. I cound not find the settings for acoutic signals for new enquiries/ new chats. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I want an additional channel for customers to place questions and to report any problems, bugs or difficulties in use of my webshop. ### 21. Live Chat Software For Websites **Rating:** 3.5/5.0 stars **Reviewed by:** Ramon E. | administrador, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is a real-time chat or live chat software ideal for customer services, where multiple functions are offered in a very easy and direct approach, making the software easy to use. Quick and easy communication with customers directly through the website. Userlike provided the answer in a simple interface that can be installed with a line of code, texts can be customized, translated, work times can be defined, excellent support Live chat and very professional. **What do you dislike about Lime Connect (formerly Userlike)?** sometimes you have to eliminate past sections, but in general I don't find another problem. **Recommendations to others considering Lime Connect (formerly Userlike):** Userlike is easy to configure, obtaining a license is economical, the use of the program is simple, it has many features, Customer service is very good. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I really like the simplicity of the tool in particular. Simply with a few clicks you can start chat sessions on your website. The chat panel is optimized for quick responses. It allows good interactions with customers, which increases the conversion rate, fast and easy to use support. ### 22. I likened and discovered the most helpful user for our small company **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon M. | Marketing Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2019 **What do you like best about Lime Connect (formerly Userlike)?** It provides the scoring visit job that provides us feedback to enhance administration, provides us accurate explanatory knowledge of the exhibition of our support job region bolster group, as well as important data on web traffic. It was incredibly easy to create user-like configuration. Obviously, the Dashboard is structured and the website association operates perfectly. All visits are anything but hard to use and they are amazing in their usefulness **What do you dislike about Lime Connect (formerly Userlike)?** The software is fantastic, it wants to see the inclusion of slack and desktop. In order to assist with client interaction, Slack would enhance emplyoyee, worker interaction. It requires a lot of learning to get used to this user experience of projects for fresh support officers launched to Userlike, as it is not very intuitive; this needs improvement on **Recommendations to others considering Lime Connect (formerly Userlike):** Use the macro feature anyway. You can very rapidly send more complicated answers. Therefore, we are presently planning to incorporate Userlike into reybex to provide our clients with a assistance chat. The characteristic of the macro is very precious. It's probably going to use it, but I need more assistance **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Making better customer interactions with my business. CRM integration is also a excellent characteristic. The proactive chat version expands my website's capacity to also build stronger relationships. Some tourists began to ask answers and engage with the website now since I installed the Userlike widget, and as a consequence I improved my conversion rate. And for many companies, this is vital ### 23. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel Angel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Lime Connect (formerly Userlike)?** the interface is very user-friendly and allows you to configure many options **What do you dislike about Lime Connect (formerly Userlike)?** chat icon customization and at the moment we are evaluating it **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** we are evaluating the service ### 24. Appreciation USERLIKE ETOPI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Lime Connect (formerly Userlike)?** I do like the simplicity of it... and many possibilities. **What do you dislike about Lime Connect (formerly Userlike)?** Too hard to find something to dislike... sincerely **Recommendations to others considering Lime Connect (formerly Userlike):** Try and you get I love... **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Need to reach more clients... one more door open to contacts ### 25. Easy to use and well-structured chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about Lime Connect (formerly Userlike)?** easy operation, very good support via chat **What do you dislike about Lime Connect (formerly Userlike)?** everything is great, nothing to complain about at the moment. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Problems with the setup were quickly resolved with support. ### 26. Pleasantly Suprised **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Compared to other live chat software there are lots of options to make it your own. **What do you dislike about Lime Connect (formerly Userlike)?** The only thing is there is no apps as far as I know so you can conduct live chat on the go, not proved an issue so far but it would be nice to have for smaller companies. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike has improved our incoming clients experience and allowed us to better serve future clients. ### 27. Very easy to use, easy to set up - simply good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Usability and use in daily practice **What do you dislike about Lime Connect (formerly Userlike)?** So far, I have nothing to complain about234 **Recommendations to others considering Lime Connect (formerly Userlike):** A video conference/call directly from Userlike would be great - no one likes to chat. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are using it for our first participation in a digital fair - really good ### 28. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Simple layout, easy to use & integrate into your website, excellent customer support **What do you dislike about Lime Connect (formerly Userlike)?** Nothing as yet, I am new to these systems but found userlike to be extremely user friendly and straightforward to use **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Its increased my potential to hear from customers in real time whilst on the website ### 29. Very simple and clear chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is quickly integrated into the website and ready to go! The fast and friendly customer support was able to help with all our questions and beyond! That's how you want it! **What do you dislike about Lime Connect (formerly Userlike)?** In our opinion, the prices are rather high. Beginners might be overwhelmed by the dashboard/backend because there are many configuration options. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Faster and more personal contact with our customers in the online shop! ### 30. userlike review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2020 **What do you like best about Lime Connect (formerly Userlike)?** simple, just works, straightforward short javascript code which you can easily add to your web page **What do you dislike about Lime Connect (formerly Userlike)?** default messages were a bit inappropriately cheery/markety, but easily changed **Recommendations to others considering Lime Connect (formerly Userlike):** spend time going through all of the configuration options, especially the wording of the various messages. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** nothing yet, just starting ### 31. Very good instructions and excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The video tutorials are very helpful. **What do you dislike about Lime Connect (formerly Userlike)?** I haven't fully understood the structure in the backend yet, but the tutorial at the beginning was somewhat helpful. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Enable chat function on specific pages and provide an alternative message in offline mode. ### 32. Great usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The software is easy to use and clients really like beeing in contact with us by chat. **What do you dislike about Lime Connect (formerly Userlike)?** There is an app missing for mobile or MAC **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Picking up our clients where there are on our website. ### 33. Great product !! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Easy to implement, Lots of channels available and more ... API and I hope a SDK soon **What do you dislike about Lime Connect (formerly Userlike)?** nothing. Sometimes reactivity of the interface **Recommendations to others considering Lime Connect (formerly Userlike):** Call them they'll seduce you. Try it, You'll adopt it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Communication with customers made even more easy ### 34. Easy acces, but too many options **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Easy access for both customer as operator **What do you dislike about Lime Connect (formerly Userlike)?** Too many options for the operator, which makes it difficult to understand, how it works. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** People can contact us on an easy way instead of using the telephone ### 35. easy to setup and use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Unified messaging concept to integrate Facebook and Whatsap **What do you dislike about Lime Connect (formerly Userlike)?** Missing mobile App and stand-alone Windows App for operators to use without browser. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Possible communication with customers who would not go through contacting us using the online contact form ### 36. It has been great and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2020 **What do you like best about Lime Connect (formerly Userlike)?** There is a trial which not all websites have **What do you dislike about Lime Connect (formerly Userlike)?** There is not a big amount of time for a trial **Recommendations to others considering Lime Connect (formerly Userlike):** You should use the trial wisely **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I m trying to add a bot. ### 37. Pretty Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Chat Feature is very good and also have a telegram plugin. **What do you dislike about Lime Connect (formerly Userlike)?** I won't say dislike since it does not make sense to add it, is the macros for sending messages **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** No problems currently ### 38. perfekt in service and quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Lime Connect (formerly Userlike)?** easy to install, good userguide and a german location **What do you dislike about Lime Connect (formerly Userlike)?** have not found anything yet, the system has run smoothly to this day **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** direct communication with customers ### 39. Very Nice Chat Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Easy to Integrate with Website. Nice Features **What do you dislike about Lime Connect (formerly Userlike)?** Can be confusing initially. Better user naming and Chat bot features **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Adding Chat to site ### 40. Very useful during the lockdown to keep in touch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Lime Connect (formerly Userlike)?** ease of use and it's great for keeping in **What do you dislike about Lime Connect (formerly Userlike)?** interface not the easiest but soon ok to use **Recommendations to others considering Lime Connect (formerly Userlike):** Its a great step into live chat software **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** On going communication ### 41. good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Lime Connect (formerly Userlike)?** interaction with the others customers asking questions **What do you dislike about Lime Connect (formerly Userlike)?** design not crazy on the interface - might be good to add more optiosn **Recommendations to others considering Lime Connect (formerly Userlike):** - **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** reinsurance about product ### 42. The best live chat has Userlike **Rating:** 5.0/5.0 stars **Reviewed by:** Viva S. | Managing Director, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2019 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is a very good application. The control panel offers us very varied functions for equipment management, operators can interact with each other. Another thing that I love about this platform is that it is at the best price. Allows us offer excellent customer service, and offers us an external chat in which we can receive the questions of the users. Without a doubt the best **What do you dislike about Lime Connect (formerly Userlike)?** They have not taken the initiative to make it compatible with mobile, a very weak point for me since sometimes I do not have my computer at hand and it would be very useful to use it from my mobile but other than that I do not have any kind of relevant criticism **Recommendations to others considering Lime Connect (formerly Userlike):** It is a platform that offers you a free basic plan with all the options enabled, it is one of the best without any doubt **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With this software, it improves the customer service of small businesses. Userlike improves the reception of customers and increases productivity by providing the best alternatives for provide support at the ideal time. The use of users as well as presents a opportunity to extract data and collect information ### 43. Good tool with easy adminstation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2020 **What do you like best about Lime Connect (formerly Userlike)?** various options and settings to control the behavior **What do you dislike about Lime Connect (formerly Userlike)?** The pricing model is not optimal for small companies and start-ups. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Customer product support. ### 44. The best communication tool I found **Rating:** 4.5/5.0 stars **Reviewed by:** Nary T. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Lime Connect (formerly Userlike)?** Their support is top notch. With their support it makes everything else a whole lot easier from integration to setting up the flow to fit our problem. **What do you dislike about Lime Connect (formerly Userlike)?** I can't find anything to dislike about. If anything they could do better would be to have more documentation. **Recommendations to others considering Lime Connect (formerly Userlike):** Just go for it **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Communication among different level of user in our organization and userlike has made this a whole lot easier. ### 45. Hard to use. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Easy integration to wordpress, just i need the key **What do you dislike about Lime Connect (formerly Userlike)?** I dislike the appearance of the UI of userlike site. **Recommendations to others considering Lime Connect (formerly Userlike):** See several of tutorials **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Just to talk with clients ### 46. professionell tool to increase leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The simple way to implement the tool on your website. **What do you dislike about Lime Connect (formerly Userlike)?** You need to spend some time to get to know the tool. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Getting in contact via contact formular is hard for many people, chatting makes it much easier for both sides. ### 47. Easy to use and hassle free **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about Lime Connect (formerly Userlike)?** I like how the template is clean and easy to use **What do you dislike about Lime Connect (formerly Userlike)?** Cost is a little high for the amount of features available **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Getting in touch with new prospects ### 48. Very easy to use and complete chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Lime Connect (formerly Userlike)?** ease of use of the solution, possibility to customize **What do you dislike about Lime Connect (formerly Userlike)?** nothing at all but I did not use it for long **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** More leads ### 49. Great functionality for whole business support **Rating:** 4.0/5.0 stars **Reviewed by:** Torsten H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2020 **What do you like best about Lime Connect (formerly Userlike)?** The Jabber integration into Macos is awesome. **What do you dislike about Lime Connect (formerly Userlike)?** No mobile app and Ui of chat (in backend). **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We solve our Support and lead generation tasks. ### 50. Best user experience für Live-Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Easy to use with a great interface and a quick customization. **What do you dislike about Lime Connect (formerly Userlike)?** There is nothing to complain about userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Fast way for lead generation on our website. ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+04%3A43%3A17+-0500&secure%5Bsession_id%5D=bfbb5732-b614-46fd-a708-b9278957076f&secure%5Btoken%5D=c89a523024ad66bd0da545c24aef172286d8ac90c5137693e2418c91a7be99dd&format=llm_user) ## Lime Connect (formerly Userlike) Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Process** - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)