--- title: Lime Connect (formerly Userlike) Reviews meta\_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 453 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Lime Connect (formerly Userlike) Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) Users find the product **expensive** , which may deter some despite its functionality. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [(1 mentions)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Lime Connect (formerly Userlike) ##### 1. Call Management Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 2. Case Management Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 3. Contact Management Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293305&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 4. Easy Implementation Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293262&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ##### 5. Easy Integrations Users love the **easy WhatsApp integration** , making customer management seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293584&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you like about Lime Connect (formerly Userlike)? Easy whatsapp implementation, Makes customer management a breeze ### Top Cons or Disadvantages of Lime Connect (formerly Userlike) ##### 1. Expensive Users find the product **expensive** , which may deter some despite its functionality. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ##### 2. UX Improvement Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. [ See 1 mentions ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews) See Related User Reviews ![Pablo .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo .") P Pablo . Small-Business (50 or fewer emp.) 5.0/5 "Easy and fast" What do you dislike about Lime Connect (formerly Userlike)? Bland design, Its a bit expensive but it works ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") LivePerson 4.3/5(207) ](https://www.g2.com/products/liveperson/reviews) [ View All Alternatives ](https://www.g2.com/products/lime-connect-formerly-userlike/competitors/alternatives) ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Mid-Market (51-1000 emp.) 8/27/2021 "best chat widget for Shopware" 5/5 What do you like best about Lime Connect (formerly Userlike)? there is a free version available, paid plans not overpriced Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? You can have only one agent in the free plan Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): free plan is good enough for small businesses Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? we need a simple possibility to chat with our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/29/2021 "It is easy to use. It can optimize the communication with the customer." 4.5/5 What do you like best about Lime Connect (formerly Userlike)? There are a lot of possibilities to maintain contact with the customers. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Integrating the tool into the website seems to be a bit uncomfortable. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Require the organization of staff that works with it continuously. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? We would like to give help directly to the user of our website in a more modern form. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") CI Verified User in Industrial Automation Enterprise (\> 1000 emp.) 9/23/2021 "intuitive chat portal" 5/5 What do you like best about Lime Connect (formerly Userlike)? The portal is very intuitive to set up. Even as a newcomer, I can find, apply, and customize all the functions to my needs. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? After a short phase of orientation, you can start directly. Of course, that takes a little time. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Just try it - it's very easy! Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Easy integration of the chat tool on my homepage, so that interested parties can easily get in touch with me. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated DY David Y. sales Small-Business (50 or fewer emp.) 5/11/2021 "A great helper for our business" 5/5 What do you like best about Lime Connect (formerly Userlike)? Its classy but straightforward appearance perfectly matches our website. It makes it possible for us to get connected with our customers whenever and wherever. Thank the great userlike team for designing such an amazing product. Give you a like! Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? nothing. if i have to say one, that is, i have to keep log in, otherwise I couldn't receive instant messages. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? It helps us to keep in touch with our potential customers. Through the conversation page, we could know which products interest them. It improves our work efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/9/2021 "Testing" 3.5/5 What do you like best about Lime Connect (formerly Userlike)? We're still testing, but what attracted us was the userfriendly system it ought to be Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Sometimes it's a little bit complicated, but we need to test it out furthermore. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Offering Chat support for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 5/17/2021 "The best way to get in touch with customers" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? Uncomplicated, quick contact, easy operation, and above all, serious when it comes to data protection. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? Quality has its price. Make entry more affordable for smaller companies. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): Anyone looking for an alternative to Livezilla will be thrilled with Userlike. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Customers who are on our site and normally wouldn't call are reaching out through Userlike and are enjoying this type of communication. We can respond professionally using text modules and other tools, thus offering added value compared to other companies. The employees also find it enjoyable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated BS Benjamin S. Ausbilder Enterprise (\> 1000 emp.) 10/1/2021 "Good, but an app for mobile use is still missing" 4/5 What do you like best about Lime Connect (formerly Userlike)? Easy operation, clear layout Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? No app available for mobile use, poorly usable on mobile devices. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? No Problems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 10/21/2021 "Very easy to use!" 4.5/5 What do you like best about Lime Connect (formerly Userlike)? How seamlessly I was able to connect it to my shopify website! Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? As of now, there has been no downside for me. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Being able to get customers from browsing the website, to actually checking out their carts. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/30/2021 "Very smart tool!" 5/5 What do you like best about Lime Connect (formerly Userlike)? The manageability of the chat tool is amazing. Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? The price for the "team' license is quite high. Review collected by and hosted on G2.com. Recommendations to others considering Lime Connect (formerly Userlike): N/a Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Perfect tool when an interested potential customer like to get in touch with you. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christian L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian L.") CL Christian L. Inhaber, Creative Director Small-Business (50 or fewer emp.) 8/25/2021 "A great tool" 5/5 What do you like best about Lime Connect (formerly Userlike)? Simple, clear, and the price is very fair! Review collected by and hosted on G2.com. What do you dislike about Lime Connect (formerly Userlike)? There is truly nothing to criticize here. Review collected by and hosted on G2.com. What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you? Lead generation through our corporate website and answering customer inquiries. Review collected by and hosted on G2.com. 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