--- title: Lime Connect (formerly Userlike) Reviews meta_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. (1 reviews) - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. (1 reviews) - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. (1 reviews) - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , which may deter some despite its functionality. (1 reviews) - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. A very useful tool for communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Very pleasant handling. Direct contact with the counterpart. **What do you dislike about Lime Connect (formerly Userlike)?** The possibilities for positioning the tool on the website could be more extensive. **Recommendations to others considering Lime Connect (formerly Userlike):** Easy to integrate. Easily expandable. Recommended! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Our website gains significant added value through userlike and thus appears more lively. ### 2. how useful is userlike **Rating:** 1.5/5.0 stars **Reviewed by:** leovaldo p. | Gerente de productos, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2019 **What do you like best about Lime Connect (formerly Userlike)?** in principle it seems to be a friendly application to create a direct contact with customers and employees directly, in a chat of a pleasant visual aspect **What do you dislike about Lime Connect (formerly Userlike)?** you must first join all the contacts in order to have conversations through the chat, and having all the clients access to register is a bit complicated **Recommendations to others considering Lime Connect (formerly Userlike):** there are many applications that generate the same utilities to this web, I consider that it is not innovating in communication, it is a web more simply **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** want to resolve the issue of having direct conversations with customers in real time, but now it is very easy to have applications on your phone that resolve the issue of direct communications without being on a computer ### 3. Great product! Good service - Very accessible! Recommendable - 10 points **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Great product! Good service - Very accessible! Recommendable - 10 points **What do you dislike about Lime Connect (formerly Userlike)?** There is currently nothing negative to report. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Our Objective ### 4. Userlike is great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2020 **What do you like best about Lime Connect (formerly Userlike)?** Easy to set up and use. Friendly Customer Support. **What do you dislike about Lime Connect (formerly Userlike)?** None at the moment. Keep up with the great work, guys. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Able to connect with customers through live chat ### 5. "Simple and Effective" **Rating:** 5.0/5.0 stars **Reviewed by:** Jalmari R. | Customer Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Lime Connect (formerly Userlike)?** Userlike setup was extremely simple to make. The Dashboard is obviously organized and the association with the Website works consummately. All visits are anything but difficult to utilize and the usefulness is incredible. It offers the scoring visit work which gives us input to improve the administration, gives us exact explanatory understanding relating the exhibition of our assistance work area bolster group and furthermore significant web traffic information. Userlike simple integration with different applications and great client support is a reward as well. **What do you dislike about Lime Connect (formerly Userlike)?** I have not found any basic blemishes in the item. Userlike is a perfect instrument for our use. **Recommendations to others considering Lime Connect (formerly Userlike):** Userlike capacity to convey client administration all the more rapidly and effectively, super-simple usage and quick bits of knowledge about approaching inquiries makes the apparatus worth using. I recommend. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With the live talk Userlike we can offer live assistance; we can collaborate with our customers in a simple and snappier route without hindrances. Userlike enormously decreased the quantity of lost clients because of assistance work area specialists being disconnected. The point by point scientific input we get from customers has extraordinarily improved our business pipe and consumer loyalty level. ### 6. "Userlike Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Dolores A. | Customer Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Lime Connect (formerly Userlike)?** The dashboard offers us capacities for group the executives, administrators can interface with one another. The capacity to join the help group in a similar domain, and this brings extra advantages, for example, consistency and improvement of collaboration. It additionally offers the scoring talk work, which gives us criticism to improve the administration. I can not help but rather notice that the portable form of Userlike works incredible and is versatile to various gadgets. **What do you dislike about Lime Connect (formerly Userlike)?** I have not discovered any critical imperfections in the product. Userlike is an ideal instrument for our organizations use. **Recommendations to others considering Lime Connect (formerly Userlike):** I would exceptionally recommend this to different organizations who are hoping to get the most effort to their customers without over entrusting staff. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike improves client degrees of consistency by giving experiences into what the client needs, their purchasing patterns and the inconspicuous benefit openings that might be introduced. Utilization of Userlike additionally introduces a chance to information's and accumulate patterns and examples to all the more likely improve the client experience. Coordination with CRM is one extraordinary component as well. The proactive variant of talk broadens the capacity of my site to improve connections as well. ### 7. The best tool for SaaS livesupport **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Lime Connect (formerly Userlike)?** You can take a screenshot of the users view during a support session. This makes our job very easy when we help customers. **What do you dislike about Lime Connect (formerly Userlike)?** Answering offline message should be a build in feature. It would make our workflow so much easier. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We help our clients with problems in realtime. Clients can leave us messages any time and are more likely to leave feedback. ### 8. Easy setup, clear structure, fast to implement on the website, powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Lime Connect (formerly Userlike)?** The Setup was very easy to make. Even if you are not trained in with the tutorials and the logical structure everything worked perfect. The Dashboard is clearly structured and the Connection with the Website works perfectly. All chats are easy to use and the functionality is great. Also the Support Team makes a great Job and Supports in a professional way. **What do you dislike about Lime Connect (formerly Userlike)?** The only thing we miss is an app from where youcan handle the chats as well. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It Supports us to get in direct contact with our target Group and customers and help them to answer questions and solve Problems. ### 9. It fits with your website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2019 **What do you like best about Lime Connect (formerly Userlike)?** It is a really good SaaS app. The dashboard offers us functions for team management, operators can interact with each other. This is one of the greatest advantages of this app, the ability to join the support team in the same environment, and this brings additional benefits such as consistency and simplification of teamwork. It offers functionality at the best price. It allows us to offer an excellent service to the client, extract relevant metrics, and most importantly, it offers us a channel to receive the questions of the users. **What do you dislike about Lime Connect (formerly Userlike)?** I have no complaints or negative reviews for this software. **Recommendations to others considering Lime Connect (formerly Userlike):** It is suitable to offers good customer service. It has all the essential elements to help grow your customer support team. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It helps us improve our customer service, increase operator productivity and quickly respond to user requests. It also provides us with data to innovate our services and satisfy the demand of our customers. ### 10. It's a live chat with great features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2019 **What do you like best about Lime Connect (formerly Userlike)?** The interface of the chat window is eye-catching and user-friendly. It can be customized from the colors to the preset chat script for offline chat. It also offers the scoring chat function, which gives us feedback to improve the service. Another aspect I like about Userlike, is that stores the talks, which is quite useful because it helps us interact with visitors without any confusion. I can not help but mention that the mobile version of Userlike works great and is adaptable to different devices. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing. I have not found significant flaws in the software. **Recommendations to others considering Lime Connect (formerly Userlike):** I recommend Userlike because its installation is fast, it is not a cumbersome software and it can be used in any website. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It allows us to improve the customer service experience and attract more leads efficiently. ### 11. It is customer-friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Lime Connect (formerly Userlike)?** It is a live chat with advanced features, easy to customize and easy to manage. Its interface is customer-friendly and its design is well optimized to provide the best customer service. It is easily integrated with other business applications and does not hinder the workflow. **What do you dislike about Lime Connect (formerly Userlike)?** I have no complaints about this software. Although some functions could be improved. **Recommendations to others considering Lime Connect (formerly Userlike):** I recommend it, it's a live chat that works very well, it's versatile and easy to configure. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Its easy integration with our sales environment, makes this software a necessary tool for customer support. ### 12. It is user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Lime Connect (formerly Userlike)?** Userlike provides key features to improve our customer service, such as chat bot, offline chat and chat monitoring. Its interface is user-friendly, it is easy to operate and customize. Provides easy integration with other apps and good customer support. **What do you dislike about Lime Connect (formerly Userlike)?** I have no complaints about this app, it fits the needs of our company. **Recommendations to others considering Lime Connect (formerly Userlike):** I recommend Userlike because it is a simple and easy to customize software, it harmonizes well with different workflows. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Improve the customer support experience. ### 13. Powerful analytical insight to businesses. **Rating:** 4.0/5.0 stars **Reviewed by:** Rosemary N. | Helpdesk Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Lime Connect (formerly Userlike)?** I specifically am impressed with the level of analytical insight which Userlike provides us pertaining the performance of our help desk support team ,and also important web traffic data like the location of web visitors to our website , referral link , their browser type ,device type etc These insights are used by the product and sales team to improve our app and website and also improve the workings of the help desk support team. Customer support - Userlike has an effective and standby customer care team who are quick to act as a guide whenever we run into any hurdle ,why using Userlike. Chatbot- As customers of userlike ,we are able to make use of its chatbot - Chat butler . Chat butler has helped our support team focus on difficult and complex problems faced by our users,while Chat butler gets to handle the easy questions posed by users. Thus winning the support team valuable time to maximize performance. No other situation has Chat butler been more helpful than during weekends ,when the support team is on break .In situations like this , Chat butler guides web visitors to open a ticket. **What do you dislike about Lime Connect (formerly Userlike)?** For new support agents introduced to Userlike , it takes a bit of learning to get accustomed to this programs user interface ,as it is not very intuitive ; this has to be improved on. Also Userlike lacks a mobile app. at present and this is a setback for the helpdesk team , as they want to be able to communicate with our web visitors even while on the move across the office space. Our closest get- around solution to this hurdle is to make use of a tablet and this probably does not give you the light weight feeling you get from a mobile phone. **Recommendations to others considering Lime Connect (formerly Userlike):** Userlike is free for the basic plan and that is a good way for support teams to try knowing how much this works for them. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Majorly better sales conversion .Userlike ensures we are able to respond to problems faced by our customers in the process of using our service in real time and on occasions ,when there are no agent available ; we can count on Userlike's chatbot - Butler to guide our users to open a ticket .Ensuring a sales rep. can revert back to them via email or phone . ### 14. Innovative software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Lime Connect (formerly Userlike)?** I recommend it, it is a simple and useful software. Its graphical interface is practical and intuitive. **What do you dislike about Lime Connect (formerly Userlike)?** Sometimes fails the connection to the server. No significant flaws in software functionality. **Recommendations to others considering Lime Connect (formerly Userlike):** I recommend it, it's an efficient software. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** It is easy to configure. The communication with the client is fast and effective. ### 15. Quick to integrate and good at what it does **Rating:** 4.5/5.0 stars **Reviewed by:** Devon K. | Chief Technology Officer, Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Overall UserLike is a great choice to quickly add live chat presence to your website. Changes made to chat widgets propagate automatically so there's no need to change code after you add the widget to your page for the first time. **What do you dislike about Lime Connect (formerly Userlike)?** One issue I face with UserLike is there's currently no native way to use it on mobile. Unless you carry around a 8+ inch tablet in your back pocket all day the web interface is cramped and a pain to use. I'd love to see a mobile app from these guys as I'm happy to answer customer questions while out and about. Additionally, I wish there was a way to shorten the login session timeout on the website. Right now it seems like it's around 6 hrs. My lead discovery and customer support tool should require authentication a bit more frequently as it contains very valuable and sometimes personally identifiable information. **Recommendations to others considering Lime Connect (formerly Userlike):** Userlike is a great solution if you're looking for a standalone chat service. However, it's not made for much else. There are other solutions in the customer presence sphere that offer a similar service, but with a more in-depth CRM+Chat+Analytics integrations of their own design. We're currently combining UserLike with MixPanel and other tools to support our business and it's working well for us. Keep this in mind if you have specific requirements! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We're evaluating UserLike for sales presence and customer support. In testing our users have liked using it very much. ### 16. Very simple and easy-to-use software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Lime Connect (formerly Userlike)?** We came across Userlike during market research and were convinced by its usability. Of course, as a startup, the price was also a decisive factor for us. Setting up and installing Userlike is super easy and can be understood without extensive training. **What do you dislike about Lime Connect (formerly Userlike)?** Since we haven't been using the software for very long, I haven't noticed anything negative yet. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We create an easier way for customer interaction with Userlike. We had the problem that we had few to no direct contact requests. We solve this problem with Userlike, as it makes it much easier for customers to get in touch with us. ### 17. I compared and found Userlike most useful for our small company **Rating:** 5.0/5.0 stars **Reviewed by:** Ulf K. | Co-Founder, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Userlike helped us to setup the right customer support within 30 minutes. We could integrate the chat function without any hassle or problems. The software is easy and intuitive to use, so that we didn't have to invest any resources in training our support team. It was important to me, as we weren't sure at the beginning if we will stick with it or choose another service provider. **What do you dislike about Lime Connect (formerly Userlike)?** I would love to see Whatsapp support, but so far there are no companies offering that (August 2017). I would like to send out canned responses if the user wrote two different keywords in one session. For me automated chat support where customer support agent jump in at the right time is the future. 99% of our support questions are always the same, so we would love to answer them directly. **Recommendations to others considering Lime Connect (formerly Userlike):** I tested Zopim, Orat.io and now userlike. Userlike provided the best value to us. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We pay a lot for our leads, so we want to convert them. Userlike helps us to increase the conversion rate and our business would not work without live chat support. As we are operating in several Latin American countries we don't want to rent tens of phone numbers and offer phone support. Live Chat is very important to us because we provide a new concept to our customers and most of them want to confirm what they red. ### 18. An absolute must for online marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Inhaber, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Lime Connect (formerly Userlike)?** I find the chatbot a great opportunity. During the testing phase, we were able to acquire many interested people because they talked to the bot out of interest. **What do you dislike about Lime Connect (formerly Userlike)?** It should definitely have an app developed for it! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We have many visitors on our site, but they also leave without interaction. We would like to provide a chat for conversation at this point. ### 19. Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is easy to implement and use and has a great design. We really like the variety of different features and possibilities. They allow us to format and customize our messages individually and therefore connect better with our users. Also the Userlike-Staff was extremely friendly and always giving support. We really liked the opportunity of trying out userlike beforehand for free. **What do you dislike about Lime Connect (formerly Userlike)?** It would be great to be able to test out more features in the free try-out-version to actually check before buying if the tool fulfills all needs of the company. **Recommendations to others considering Lime Connect (formerly Userlike):** Yes, definitely, if you need an effective and easy communication-channel! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With userlike we want to connect with our users in a more direct and fast way than before and improve our customer-relationship. We are now able to give customized responses to user‘s requests and help them with troubles more quickly. This service makes our overall business more valuable and interesting for customers and therefore gives our company a new boost. ### 20. Good software but they need to improve the basics. **Rating:** 4.0/5.0 stars **Reviewed by:** Abiola G. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Lime Connect (formerly Userlike)?** I like the support bot - chat Butler which engages with users when help desk support is offline,and then forwards the information gotten from users via email to the support team whenever they come back online. **What do you dislike about Lime Connect (formerly Userlike)?** I dislike the user interface of this software.It just isn't attractive and makes navigation a nightmare. **Recommendations to others considering Lime Connect (formerly Userlike):** Once you get around to understanding this software which usually takes a few days.You begin to reap the outlook this software gives your business. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Userlike greatly reduced the number of lost customers due to help desk agents being offline.Thanks to Chat Butler. ### 21. Userlike was helpdesk with a difference. **Rating:** 4.0/5.0 stars **Reviewed by:** Chamakhe M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Majorly,I love the analytic feature of userlike the most.It enabled our sales team to follow website visitor behaviour and even trigger messages to website visitors.This little actions proved to be the difference between bad sales conversion and great sales success. **What do you dislike about Lime Connect (formerly Userlike)?** I dislike the user interface.It just wasnt attractive at first sight.It also took time to find ones way around the dashboard. **Recommendations to others considering Lime Connect (formerly Userlike):** Userlike can help your startup move in the right direction.Once you find your way around the not too attractive user interfece. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Sales conversion really.Without an effective helpdesk program,a lot of customers left the website since they couldnt get instant explanations to their problems. ### 22. Great chat software! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina E. | CRM-Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2017 **What do you like best about Lime Connect (formerly Userlike)?** The best thing about Userlike is the easy setup and application; you don't have to read through countless explanations but can start right away. If something is unclear, the Userlike staff is always available to provide the necessary support. The chat software comes with all the necessary features that enable us to communicate quickly and easily with our customers. We were looking for a way to get in touch with our customers even faster or to answer customer questions even more quickly; with Userlike, we can now do this effortlessly. We are definitely totally impressed and can highly recommend Userlike! **What do you dislike about Lime Connect (formerly Userlike)?** Unfortunately, the software for young companies or startups is comparatively expensive, and the basic version is not quite sufficient for our needs. Additionally, a Userlike app would be really great to have mobile access to the chat portal. Otherwise, we are very satisfied with Userlike. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We use Userlike to offer our customers another communication channel for their questions in addition to service via phone and email, without them having to deal with long waiting times or lengthy emails. With the help of the chat, we can primarily answer short standard questions in the shortest possible time, saving not only us but especially our customers a lot of time. ### 23. Great support and system, but lacks some functionalities. **Rating:** 4.0/5.0 stars **Reviewed by:** Lais Z. | estagiária de relacionamento, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2017 **What do you like best about Lime Connect (formerly Userlike)?** The widget design is great, very easy to configure. Also the Pipedrive add-on works perfectly, making our lives with the CRM a lot easier. **What do you dislike about Lime Connect (formerly Userlike)?** When you choose the proactive message, the registration becomes optional, even if you don't want to. Also, you can't see the people currently online; you'll only know some data about the visitors when they decide to start a conversation. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** With userlike we have a higher closure rate, which is also faster. We also solve problems with customers faster and can make more of our time. ### 24. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Markus M. | Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2017 **What do you like best about Lime Connect (formerly Userlike)?** We have integrates userlike within a few minutes and it works great. **What do you dislike about Lime Connect (formerly Userlike)?** It would be great if there would be an app that sends me a push message if somebody needs something. Having a browser window open all day during work is fine but I would offer my instant replies also at evenings and weekends where I am not in front of my computer. There is the slack option but I couldn't try it within the free version. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We use it for support on our web platform. ### 25. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwin V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2017 **What do you like best about Lime Connect (formerly Userlike)?** The features and the aesthetics are great and intuitive. Customer Feedback using user like will help the company grow and develop new business models. The introduction of machine learning combined with the usage of user like and its products will help not only our company improve but also improve the industry by catering to the needs of the customer base and retain and grow the customer base. We like the opportunity to add new operators under customer service and have them all under one particular page so that the customer service experience is uniform and can be tweaked at any give point. This also improves the shipping and product efficiency to help improve our industry. Moreover, the chat embed feature with a myriad of chat options such as private and normal help the company interact with the company better. This make the chat also secure and effective. **What do you dislike about Lime Connect (formerly Userlike)?** The software is great, would like to see slack and desktop integration. Slack would improve emplyoyee, employee interaction to help with customer interaction. **Recommendations to others considering Lime Connect (formerly Userlike):** Yes. Userlike is a great software tended towards the customer centric industry like our industry. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Small business customer service. Userlike improves customer retention rates by providing insights into what the customer wants, their buying trends and the unseen profit opportunities that may be presented. Use of user like also presents an opportunity to data mine and gather trends and patterns to better improve the customer experience. ### 26. A custom experience for my website **Rating:** 5.0/5.0 stars **Reviewed by:** Maurício S. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Lime Connect (formerly Userlike)?** The possibility to format messages and actions of form, the chat history control and the fact you can customize all messages and a little of interface are awesome. I like the possibility to try it for free and extend the free trial period by answering the feedback form. Unfortunatelly, I cannot say much about the pro account because we are still using the free trial version. I think the possibility to attach a file in chat is a great feature too, because in the specific case of ampr@amprincorporadora.com.br it's very common to send PDF files to customers searching for a specific product information. **What do you dislike about Lime Connect (formerly Userlike)?** I live in Brazil and this chat tool is too expensive for my country =( Other thing I dislike is the fact that Userlike don't offer an mobile app, what woul be a great feature for my team. I dislike the limitations for plans, it's great to have a free trial period and the possibility to extend it with a feedback form, but maybe it would be better to have a free plan, with minor limitations. I use the Zendesk with other customers and they have a free plan, wich fits almost every situation for me. **Recommendations to others considering Lime Connect (formerly Userlike):** It's really easy to setup and admin. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** To make better relationships between customers and my company. Integration with CRM is one great feature too. The proactive version of chat extends the capability of my website to make better relationships too. ### 27. Userlike is very funny **Rating:** 3.0/5.0 stars **Reviewed by:** Piergiulio S. | Stagista, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2017 **What do you like best about Lime Connect (formerly Userlike)?** it's easy using for a base use. I like graphic settings and I like that I can change many settings like colors. I like the prize because it's quite cheap. I'd like to try the business profile for a short period but I can't. I can't say other feedback beacause with free version I can't test the program how I'd want. **What do you dislike about Lime Connect (formerly Userlike)?** I have to pay to do almost everything, the free version it's impossible to use. I prefered having italian language, will be better having more languages. The trial version it's not simple to start. I do this questionnaire but i don't know how start the trial month. **Recommendations to others considering Lime Connect (formerly Userlike):** sure **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** to reply to customer's answers. It's very important for us replying to ours customers as soon as possible ### 28. Great Services **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas F. | Chief Investment Officer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Automation, quality services and ease of access. Furthermore the pricing is very affordable and the free account an amazing feature. I will definitely share this innovative and affordable service within my network **What do you dislike about Lime Connect (formerly Userlike)?** No negative feedback or review up to now. I believe that this service has the potential of being the breakthrough, making a difference both organizationally and financially for the small, medium and large enterprises. **Recommendations to others considering Lime Connect (formerly Userlike):** Do try. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Political consulting and digital services agency: Blue Strategies International is a political consulting, full-service digital agency. We transform how causes and brands engage their most important people. At Blue Strategies International, we strive to bring on board the best and most creative professionals. Our driving force: engaging people - helping to grow communities, building platforms, and transforming organizations for the digital age. Blue Strategies International, the leading technology provider for campaigns and organizations, partners with the best businesses to provide the most creative, secure and cutting-edge technology. No matter what level the race the client is in, Blue Strategies International will guide him to build and lead the most efficient campaign, and meet his principal objective: turning out a winning number of votes for his campaign by/on Election Day. We aim at achieving a real-time or 24/7 support. Financial benefits increase: +25%. ### 29. A truly brilliant customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina G. | Inhaberin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2017 **What do you like best about Lime Connect (formerly Userlike)?** I stumbled upon Userlike by chance, and because it is a German chat provider, my curiosity was very high. The setup was very easy, and if I ever had questions, I could immediately contact support. Here, I was helped very competently and friendly. Furthermore, I really like that there is a disclaimer for the privacy policy, which is shown to the user before starting a chat. With this new service, I can get in touch with potential customers much more easily. The tool does exactly what it is supposed to do, and I am simply thrilled. My conclusion: Absolutely recommendable for anyone who wants to offer their readers a special service with their website or blog. The prices are quite reasonable and not overpriced. The chat panel is clear and easy to handle. **What do you dislike about Lime Connect (formerly Userlike)?** The only drawback is that there is currently no app for Userlike. But perhaps the company will offer this in the near future. With an app, one could also log in on the go and respond to possible inquiries even faster. **Recommendations to others considering Lime Connect (formerly Userlike):** If you are looking for a German live chat for your website, Userlike is the right choice! Because the company is based in Germany, unlike many providers from the USA, you can use it without hesitation as a German user. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I have been looking for a prompt customer service for my blog and I am absolutely thrilled! Now potential customers can contact me even faster and, above all, they no longer need to write emails. Unless one is offline. ### 30. Easy to use with a big benefit! **Rating:** 5.0/5.0 stars **Reviewed by:** Gunnar M. | Key-Account-Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Lime Connect (formerly Userlike)?** It is a huge opportunity to convert a visitor who has questions to our products into a paying customer. The customer gives us a positive feedback, as his questions are clarified directly. **What do you dislike about Lime Connect (formerly Userlike)?** It would be good if there is a smartphone app to communicate with customers on the go. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We can directly explain to customers, who do not understand our business, how we offer brands and high quality to a low price. ### 31. It was amazing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Great. userlike is an eaysy to use. Many companies will opt to try these user interfaces however it takes a lot of protocol to implement them. None to mention retraining all your employees. **What do you dislike about Lime Connect (formerly Userlike)?** Theres nothing I don't like about the user interface. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** None ### 32. Increased lead conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo M. | Analista de Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Although our website has a "contact us" area, it didn`t receive much attention from our visitors. Immediately after installing Userlink widget, questions and leads started to come in! After testing for a few days, it proved essential for converting more visitors into customers. Definitetly recommend it. Also, our visitors are much more confortable starting a chat than sending an e-mail or making a call. That is definetly a trend, started by Whatsapp and Facebook. **What do you dislike about Lime Connect (formerly Userlike)?** I haven't got enough time to explore all the features, but I miss a feature for receiving messages when I am on a smartphone. Also, it is a bit confusing when switching to admin mode to chat: when in chat mode, I did not find a option to switch back to admin mode, unless I opened a second tab on my browser. When on mobile, I find that the widget function is not clear for the users. It could have a customizable message, like "Any questions?" in order to generate more engagement from the visitors. **Recommendations to others considering Lime Connect (formerly Userlike):** Definitely recommend it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** I found that many users were accessing my website, but none were asking questions. When we did a more detailed research, we found out that the users weren't finding the service they were looking for or they had additional questions and were leaving the website. After I installed the Userlike widget, some visitors started asking questions and engaging with the website and, as a result, I increased my conversion rate. And that is essential to many businesses. ### 33. Quick and Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel B. | Speaker, CEO and Trainer, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Lime Connect (formerly Userlike)?** The system was very quick and easy to set up and allows customisation for my site colours. Support team are great too! **What do you dislike about Lime Connect (formerly Userlike)?** When I tried to be available on my Mobile, it would log me out when the phone went to sleep **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Trialing the system to see if having online chat increases sales. Too early to tell if it helps ### 34. Simple and effective product for customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** William H. | Co-founder & Head of Operations, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Ease of integration. The dashboard is clean and with solid UX. **What do you dislike about Lime Connect (formerly Userlike)?** Would be great to get two more operators at the "Team" pricing level. **Recommendations to others considering Lime Connect (formerly Userlike):** If you're a startup, be sure to ask about the 1 year free trial. It's a great deal to take advantage of! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Live chat for our website. ### 35. Fantastic customer live chat solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Customer Success, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2017 **What do you like best about Lime Connect (formerly Userlike)?** We are a UK based startup that offers cloud-based conveyancing software. After a long period of research into live chat widgets that could be incorporated into our website and software, Userlike provided the greatest range of features at the most affordable price. Particular strengths of Userlike include its minimal and modern design that can be customised, as well as its user-friendly interface. As a startup, an extended trial period was offered. The support given to our business is a sign of the fantastic customer service that has been given time and time again. **What do you dislike about Lime Connect (formerly Userlike)?** I cannot fault Userlike. The software and the customer service that has been provided has been exceptional. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The instant messaging software enables immediate communication with our clients - a direct dialogue that is far quicker than emailing. ### 36. Great live chat app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Very versatile and easy to work with. Love the Chat Butler function. Added value for our customers. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing so far (a few days into the trial). Perhaps the only thing is that there is only 1 chat widget in the free version. We have 2 languages, so basically are forced to use the Team plan. But 29EUR still isnt that much per month. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Provides easy access to us for our customers. We hope that we can reduce the number of customers that contact us through phone. Because a chat or email can be saved and we have a backup of every contact moment with that customer. Hopefully it will improve our conversion rate as well. ### 37. Very customer friendly chat-tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tatyana B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is very easy to use. We quickly learnt how to use, implement and maintain the software. All we needed to do is to read the best practices. The features are explained very well. We managed the setup completely independently and started our first chats on our website very soon. The chats work smoothly in practice. We have had very good experiences with it. **What do you dislike about Lime Connect (formerly Userlike)?** Userlike is very clearly arranged. We have only one suggestion: the offline messages are a little hidden. If you do not actively check to see if a message has been received, you can quickly miss the latest news. Here, a visual mark on the dashboard or a mark in the "Messages" field might be desirable. **Recommendations to others considering Lime Connect (formerly Userlike):** In any case, use the macro function. You can send more complex responses very quickly. Therefore, we currently schedule to integrate Userlike into reybex to establish a help chat to our customers. The macro feature is very valuable. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are software engineers, producing an ERP software for online trading. It is called reybex (www.reybex.com). At the moment, we have set up Userlike on our website to answer questions about the software. Now we work on an integration of Userlike into our software. The advantage is that we can channel support requests directly to trained personnel and to give responses very quickly. ### 38. Awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil A. | Core Team Member, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Userlike is an awesome product. By integrating userlike, we can see user engagements going to a high level. Our users are reaching out to us, thus increasing our sales. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing. We are in love with this. Can't suggest anything to improve on it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We help students in study abroad. We help them choose the right university basis their profile and apply to that university. Students needs lot of guidance in this process. Userlike chat is the best interface for this. ### 39. Not bad **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Account Manager and Business Development, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Its live! doing live chat things in realtime. most useful speaking to users **What do you dislike about Lime Connect (formerly Userlike)?** The free trial why not offer the full package **Recommendations to others considering Lime Connect (formerly Userlike):** Use it to see what its like as its quite good. It will put you in contact with your customers on a realtime basis which is important when driving sales with customers with a propensity to buy. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** contact with customers that potentially would not initiate a sales ### 40. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Studio A. | Chef entreprise, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Live chat modern and dahsboard also, clear and rich. Work perfectly. **What do you dislike about Lime Connect (formerly Userlike)?** For the moment nothing. Just want see little new feature on this live chat maybe it will be added on the future :) as the possibility for us or the client to upload a file/attachement on the chat directly and not a link or screenshot. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** For the moment I'm on trial since today so zéro. ### 41. Roescue Angel **Rating:** 5.0/5.0 stars **Reviewed by:** Nazanin s. | Family Counselor, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Lime Connect (formerly Userlike)?** I am a member of the telegram support team(TSF ) **What do you dislike about Lime Connect (formerly Userlike)?** Do not achieve our goals and aspirations **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Accurate, fast, simple and fluid speaking and tracking until the user's problem solves ### 42. Great platform - easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Lime Connect (formerly Userlike)?** I like how easy to set it is, supported by video tutorials and live chat. That's exactly what you want from a platform like this. Also gives a good amount of personalisation and options. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing so far, after using it for a month. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Live chat with customers that might have a question about our site or services and like to communicate in real time on the website. ### 43. Functional, beautiful and responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Javier S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2016 **What do you like best about Lime Connect (formerly Userlike)?** The bes thing about user like is the control panel, it is simple to use and really good desing for newbies.Im selling my online product a lot! and I think it is incredible. When a Hired a team for the support it was easy easy to teach them how to use the platafot , and that is exactly what a enterprise want.. don´t waste time and be as productive as it can be posible. **What do you dislike about Lime Connect (formerly Userlike)?** I love everything about this plataform, is the best. The most incredible thing about user like is the catchie feature, when the visitor of your sithe doesnt even take a look at the chat this feature makes them see the chat. I completely love the way Userlike desings all what it has. **Recommendations to others considering Lime Connect (formerly Userlike):** It very likely to use it but I need the support more **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Im selling my online product a lot! and I think it is incredible. What I´m doing is creating a client data base in order to sell a lot. it seems that chats and personalize attention helps so much that right now Im makeing a lot of sell just by using the userlike plataform. When a Hired a team for the support it was easy easy to teach them how to use the platafot , and that is exactly what a enterprise want.. don´t waste time and be as productive as it can be posible. I love everything about this plataform, is the best. ### 44. 5-day trial of user like **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2017 **What do you like best about Lime Connect (formerly Userlike)?** The modern design and UX in general. The ability to customize messages. The integration into my Wordpress has been simple. Many configuration options (I haven't explored all the options yet), the ability to launch chats at certain events. **What do you dislike about Lime Connect (formerly Userlike)?** There is no mobile app with which to respond to chats anywhere. It is a limitation to have to be in front of the laptop with the browser open. We are a small ecommerce, we don't have operators, we respond 24x7 wherever we are and that is one of our competitive advantages (the closeness in the treatment and the ease of contacting us). On the other hand, we thought that with User Like we could respond to chats with Facebook Messenger from our mobiles, but after reading it in detail, we see that this is not the case. **Recommendations to others considering Lime Connect (formerly Userlike):** An app for Android for operators. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are looking for a chat to boost our e-commerce and Userlike seems like a good option (we need to test it a bit more). We used Tidio Chat in the past with good results but had to uninstall it due to conflicts with other plugins. ### 45. Userlike Review **Rating:** 2.5/5.0 stars **Reviewed by:** Alexander K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2017 **What do you like best about Lime Connect (formerly Userlike)?** I personally find the design of their product, Userlike, very appealing. It looks very good on a homepage and can be used very well. The customer can easily reach customer support through the contact form. **What do you dislike about Lime Connect (formerly Userlike)?** I find it unfortunate that there is no way to use Userlike for Shopify - in other words - no app. **Recommendations to others considering Lime Connect (formerly Userlike):** Is a good tool. Can definitely use it. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We are a dropship store and sell jewelry for animal lovers. ### 46. Great Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Sofian S. | CEO & Cofounder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Easy Typo3 Integration, Nice UI, Great Functionalities, Customizable. **What do you dislike about Lime Connect (formerly Userlike)?** Nothing yet to complain about, seems to meet all requirements. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Still evaluating. ### 47. For free & very easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin H. | Gründer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2017 **What do you like best about Lime Connect (formerly Userlike)?** I like that the basic version is for free and also that it is very easy to handle for customers. **What do you dislike about Lime Connect (formerly Userlike)?** That there is no way to use the backend on a mobile app. Sometimes we are outside and it would be great to reply fast by a app. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Easy & fast customerservice ### 48. Very Simple API with Good Examples **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias B. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2017 **What do you like best about Lime Connect (formerly Userlike)?** Most definitely the fact that the API supports chatbots and there are already several examples of chatbot programs to help developers get started. One cannot understate the importance of examples in the API! **What do you dislike about Lime Connect (formerly Userlike)?** I haven't yet discovered anything that comes to mind for negatives on the software. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** My company e-bot7 is working on developing an integration for Userlike and the fact that Userlike provides a very simple API with chatbot support will make development a lot smoother. ### 49. Best live chat service for a decent price **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar B. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2016 **What do you like best about Lime Connect (formerly Userlike)?** I was searching for chat software for a long time, and I did try several software packages before I discovered Userlike. The Userlike software is working like a charm. The widget is looking good, and it can be customized depending on the website you use the widget. As I use the software in a different language like English, I thought I needed to translate some sentences, but that wasn’t required at all. The software is working great in every language. All the options you would like in a chat software is available with Userlike. I did find all the possibilities in other software that cost a lot more as Userlike. I pretty like the price quality of this software. **What do you dislike about Lime Connect (formerly Userlike)?** I can’t find any negative about this software. **Recommendations to others considering Lime Connect (formerly Userlike):** good price quality and great support team. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Support and e-commerce for customers. ### 50. Just try to understand what can i do with thus tool. Looks impressive! **Rating:** 4.0/5.0 stars **Reviewed by:** Artis . | Leading designer, project manager, Usability expert, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2017 **What do you like best about Lime Connect (formerly Userlike)?** That i have possibility to be offline all the time. Bubble in right corner. **What do you dislike about Lime Connect (formerly Userlike)?** I do not understand how to get notifications about new messages to my email or mobile phone **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Get feedback form web page visitors and users. Be connected with them. ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A31%3A02+-0500&secure%5Bsession_id%5D=9c5cb389-12fe-4a48-a8a5-bd2946acaf51&secure%5Btoken%5D=a52863d8b1ecf6e8915dc0ecbb931819ba7621ca5964d09e716f376bc4d5fd04&format=llm_user) ## Lime Connect (formerly Userlike) Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Process** - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)