--- title: Lime Connect (formerly Userlike) Reviews meta_title: 'Lime Connect (formerly Userlike) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Lime Connect (formerly Userlike) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lime Connect (formerly Userlike) Reviews **Vendor:** Lime Connect **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 453 ## About Lime Connect (formerly Userlike) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ## Lime Connect (formerly Userlike) Pros & Cons **What users like:** - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. (1 reviews) - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. (1 reviews) - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. (1 reviews) - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. (1 reviews) - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the product **expensive** , which may deter some despite its functionality. (1 reviews) - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. (1 reviews) ## Lime Connect (formerly Userlike) Reviews ### 1. We like Userlike! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2015 **What do you like best about Lime Connect (formerly Userlike)?** User like is sImple and intuitive to use, also for new team members. Its the fastest chat tool we used and it can be so smoothly integrated into our other customer related apps. **What do you dislike about Lime Connect (formerly Userlike)?** there is nothing so far i don't like. i actually recommend userlike to my friends. **Recommendations to others considering Lime Connect (formerly Userlike):** Best value for your money.. no question! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** We have visitors with small doubts about our products, with the userlike chat we solve them in seconds and turn them into returning customers. ### 2. Userlike Chat Software **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick K. | Pre-Sales Enablement/ Business Development Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2015 **What do you like best about Lime Connect (formerly Userlike)?** I like best the style - basically that you can customize it to every needs **What do you dislike about Lime Connect (formerly Userlike)?** Its not so eays to use the first time... It sould have a "light" version made for one operator only **Recommendations to others considering Lime Connect (formerly Userlike):** Just do it! **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** Better customer communication ### 3. A nice chat program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2015 **What do you like best about Lime Connect (formerly Userlike)?** the user interface is very nice, you can set up the account very easily and I like the support for Userlike when you have specific questions about functionalities of Userlike. **What do you dislike about Lime Connect (formerly Userlike)?** We where using a Support tool what was not 100% compatible with Userlike so we decide to use another chat application. **Recommendations to others considering Lime Connect (formerly Userlike):** It's a nice chat tool to use for business. **What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?** The chat was a good channel for creating new business and get some nice new prospects in. ## Lime Connect (formerly Userlike) Discussions - [extension trial](https://www.g2.com/discussions/extension-trial) - 2 comments, 1 upvote - [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) - 1 comment, 1 upvote - [Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) - 1 comment - [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) - 1 comment - [View Lime Connect (formerly Userlike) pricing details and edition comparison](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?page=32§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+05%3A03%3A59+-0500&secure%5Bsession_id%5D=1eb2d53d-fb1c-4833-a3c3-a4b963a1d2f7&secure%5Btoken%5D=389eb236cd78848bf9e5cc48380f517409354b7b7c8288004b48dfb459ee679d&format=llm_user) ## Lime Connect (formerly Userlike) Features **Messenger** - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Conversational Platform** - Omnichannel - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing **Process** - Macros **Channels** - Social Media - Website - Text Message (SMS) - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Social - Live Chat - Phone - Text **Customers** - Profiles - Analytics - Lead Gathering **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lime Connect (formerly Userlike) Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) - 4.3/5.0 (185 reviews)