Userlike Reviews & Product Details

We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup. Review collected by and hosted on G2.com.

The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options. Review collected by and hosted on G2.com.

We use userlike to conduct interviews for research. It’s easy for my students to set up the widgets and insert them onto a website or even into one of our online surveys. For participants, the process is seamless and they are familiar with other customer service chats so it is easy for them to figure out how to use the widget for an interview. It saves the transcripts making the data cleaning part of our research much easier. Review collected by and hosted on G2.com.

I suppose for my students who are less tech savvy it can take them longer to figure out how to build a widget- but even then I can just build it for them and then they can still use it after it is built. I don’t like the login process. Because of the pop up window my password savers don’t recognize it and I am always forgetting my password and locking myself out. I also don’t like that you got rid of the login with Google feature. It’s also annoying that when I have trouble logging in I get an error in German that I have to translate in order to figure out the rules that my password needs to meet. Review collected by and hosted on G2.com.

Various functions, very simple and understandable. It is a very powerful tool at all and its helping us to get more leads through our website. Especially now during the time when shops are closed and the customers have more detailed questions. I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier. Review collected by and hosted on G2.com.

In the german version the templates are only in a politely adress. Review collected by and hosted on G2.com.

My customers can live chat at any time and I am notified with a chime. Easy to communicate back and forth. Review collected by and hosted on G2.com.

I wish I had options to change the notification sound so that I know when a chat comes in (sometimes I think it's another site or app sound). Review collected by and hosted on G2.com.

Interface looks nice, staff is always there to answer a question Review collected by and hosted on G2.com.

The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they do system maintenance (which is at a pretty bad time for us in NYC time) you need to make sure to log out ahead of time, otherwise your chats are left open with no one to ever respond. If it wasn't such a pain to change services, we would probably not stick with them. Review collected by and hosted on G2.com.

Die Konfigurationsmöglichkeiten für die Anzeige des Chats auf der eigenen Page sind vielseitig. Man kann mehrere Chat-Nutzer aus verschiedenen Bereichen hinzufügen. Review collected by and hosted on G2.com.

Ich finde es schade, dass man Userlike nicht Mobil nutzen kann. Ich hätte mir gewünscht über eine App zum Beispiel auch von meinem Smartphone aus Nutzerfragen beantworten zu können. Review collected by and hosted on G2.com.

Die einfache Bedienoberfläche ermöglicht eine schnelle Einweisung für die Mitarbeiter. Alle normale Buttons sind einfach zu erreichen und schnelle zu erklären. Viele Änderungs- und Gestaltungsmöglichkeiten sind bereits in der Testphase möglich. Review collected by and hosted on G2.com.

Die Testphase könnte mit einem Full-Service starten und diese dann markieren. So das erstmal alles direkt getestet werden kann um dann das entsprechende Paket auszuwählen. Aber das fragen wir noch per E-Mail an.

Wir haben eigentlich bei uns eingestellt, dass der User seinen Namen und E-Mail Adresse preisgeben muss, das funktioniert nicht immer, müssen wir aber auch noch mit dem Service klären. Daher kann ich zu "Dislike" nichts weiter Schreiben und ich denke, dass dies eigentlich auch keine Dislikes sind, aber irgendwas muss ja nunmal hier rein. Review collected by and hosted on G2.com.

easy to use, integration of other communication channels. it feels very smooth when "chatting" with customers and since we are within the area of ecommerce it come very handy to drop the potential customer links and so on. in order to help them find their way. Review collected by and hosted on G2.com.

puh, honestly there were some thing in the past, i am trying to think of. however they seem continuously to improve their software and listen to their users and customers. Review collected by and hosted on G2.com.

The Dashboard is easy to use. Looks very modern aswell. Review collected by and hosted on G2.com.

Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading.. Review collected by and hosted on G2.com.

It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. Review collected by and hosted on G2.com.

There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike. Review collected by and hosted on G2.com.

its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website Review collected by and hosted on G2.com.

need an app for mac/desktop, it will be more user friendly on our site Review collected by and hosted on G2.com.

Easy setup and quick integration with my website. Review collected by and hosted on G2.com.

Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep. Review collected by and hosted on G2.com.

gute Kommunikation

gute Hilfeleistung

einfache Implentierung Review collected by and hosted on G2.com.

hohe Kosten

keine Android App

keine Windows App Review collected by and hosted on G2.com.

Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool. Review collected by and hosted on G2.com.

Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file. Review collected by and hosted on G2.com.

The clear chat functions and setting functions Review collected by and hosted on G2.com.

Since it is very extensive, you have to spend a few minutes learning the ropes. But that went very quickly. Review collected by and hosted on G2.com.

The simplicity of the widget and how quickly you can get up and running. It took me less than 10 minutes to have it installed and running., Review collected by and hosted on G2.com.

The interface can seem overpowering, but if you take your time and read all the instructions it will all make sense. Review collected by and hosted on G2.com.

Quick installation and starting the chat Review collected by and hosted on G2.com.

until now, it's all good, but perhaps I find s.th. I'll dislike later Review collected by and hosted on G2.com.

Die Anpassungsfähigkeit und das Message Center. Review collected by and hosted on G2.com.

Bislang gibt es nichts, was nicht gefällt Review collected by and hosted on G2.com.

Nous avons découvert Userlike parmi la liste des meilleurs Tchat sur le web pour une intégration professionnelle. Testé sous toutes les coutures, c'est un outil puissant et au tarif correct, par rapport aux concurrents. L'utilisation reste efficace et fonctionnelle, rien de compliqué en soit. L’assistance de Béa et Kristina, en français, pour leurs conseils commerciaux et techniques étaient de mises et compréhensibles, merci à elles. Concernant les fonctionnalités, celles-ci sont intéressantes du fait que l'on puisse connecter plusieurs sites web et réseaux sociaux sur le même Dashboard (L'autre version BETA d'un Dashboard est très prometteuse et déjà pas mal aboutie, vivement la version finale avec ces améliorations de productivité et connectivité.) D'autre par, la version standard première est agréable à travailler et bénéficie de toutes les options utiles pour un bon déroulement de gestion tchat.

Avant de nous lancer avec UserLike, nous avons pu profiter d'un rallongement de la période de démo,(non négligeable) afin de mieux cerner l'outil, le passant au banc d'essaie pour une intégration professionnelle chez B&C et sur tous nos support de communication Web, sans rencontrer de difficultés majeures. Une performance qui nous a fait gagner un temps considérable aux vues de nos exigences. Un temps d'adaptation court pour comprendre la solutions et la mettre en production direct avec le soutient LIVE de nos interlocuteurs UserLike.

Nous ne retiendrons que du bon de cette expérience avec Userlike : réactivité, fonctionnalité, performance. Review collected by and hosted on G2.com.

Il y a beaucoup d'aide pour apprendre à utiliser cette solution, mais plus de traductions en français seraient la bienvenue, ainsi que des vidéo françaises. Review collected by and hosted on G2.com.

Die Userbility und den super schneller Support. Review collected by and hosted on G2.com.

Es gibts nicht auszusetzen. Alles top. Bestens. Review collected by and hosted on G2.com.