Userlike Reviews & Product Details

UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

each and every feature of the system i like Review collected by and hosted on G2.com.

What do you dislike?

There is nothing which makes me to feel that i dislike only price Review collected by and hosted on G2.com.

Recommendations to others considering the product:

everyone shoud try Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connecting with user Review collected by and hosted on G2.com.

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Userlike Overview

What is Userlike?

Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS. Over 10,000 SMEs and leading businesses around the world such as Lufthansa, Porsche and more are creating long-term customer relationships with Userlike. Benefits: - Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a messaging CRM for capturing leads and following up naturally. - Raise your conversion rates. A case study with Virgin Airlines showed a 3.5 times higher conversion rate as well as a 15% higher average order value for customers who chatted compared to those who didn't (https://www.userlike.com/en/blog/benefits-of-live-chat ). - Raise customer satisfaction and create loyal customers. Live chat is the preferred contact channel for 66% of online shoppers who want to ask about the products they are interested in buying. Start chatting today with our forever free plan.

Userlike Details
Website
Languages Supported
German, English, Italian, Dutch, Portuguese, Spanish
Product Description

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

How do you position yourself against your competitors?

What separates us from the flock is our focus on design, usability, and flexibility.


Seller Details
Seller
Userlike
Company Website
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,732 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
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Userlike Screenshots

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Userlike Reviews

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IT Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup. Review collected by and hosted on G2.com.

What do you dislike?

The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're allowing customers to contact us via chat for the first time, this will almost certainly be a good option for those on a mobile, as well as some from laptops. Hopefully we've extended the number of customers who can easily reach us. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We use userlike to conduct interviews for research. It’s easy for my students to set up the widgets and insert them onto a website or even into one of our online surveys. For participants, the process is seamless and they are familiar with other customer service chats so it is easy for them to figure out how to use the widget for an interview. It saves the transcripts making the data cleaning part of our research much easier. Review collected by and hosted on G2.com.

What do you dislike?

I suppose for my students who are less tech savvy it can take them longer to figure out how to build a widget- but even then I can just build it for them and then they can still use it after it is built. I don’t like the login process. Because of the pop up window my password savers don’t recognize it and I am always forgetting my password and locking myself out. I also don’t like that you got rid of the login with Google feature. It’s also annoying that when I have trouble logging in I get an error in German that I have to translate in order to figure out the rules that my password needs to meet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think outside the box - there is so much more that this program can be used for beyond customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us to have a way to interview participants online. It keeps participants anonymous and provides a secure chat-based method as an alternative to phones or video chats. We also use it to create a help window for people taking our online surveys and this has worked very well in terms of letting people contact us while filling out an online survey. Review collected by and hosted on G2.com.

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Teamleiter Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Various functions, very simple and understandable. It is a very powerful tool at all and its helping us to get more leads through our website. Especially now during the time when shops are closed and the customers have more detailed questions. I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier. Review collected by and hosted on G2.com.

What do you dislike?

In the german version the templates are only in a politely adress. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the full power of Userlike by checking all possibilities Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Give our user a further way to get in contact with us, especially during the time of lockdown. Review collected by and hosted on G2.com.

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Administrator/Customer Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

My customers can live chat at any time and I am notified with a chime. Easy to communicate back and forth. Review collected by and hosted on G2.com.

What do you dislike?

I wish I had options to change the notification sound so that I know when a chat comes in (sometimes I think it's another site or app sound). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a simply, live chat option for your website, this is a great option. Get notified any time someone starts a live chat conversation and converse with ease to answer questions or resolve issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Userlike solved the problem of offering live chat on our website and for free. Customers have been happy to get their questions answered in real time. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Interface looks nice, staff is always there to answer a question Review collected by and hosted on G2.com.

What do you dislike?

The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they do system maintenance (which is at a pretty bad time for us in NYC time) you need to make sure to log out ahead of time, otherwise your chats are left open with no one to ever respond. If it wasn't such a pain to change services, we would probably not stick with them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NA Review collected by and hosted on G2.com.

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Response from Pascal van Opzeeland of Userlike

Hi there,

Thank you for your honest review. I would be very interested to hear more about why the old live chat platform works better for you than Unified Messaging. We're obviously aiming to build a superior product, so we take critical voices very seriously.

Would you be willing to have a short phone call with me to explain me more about what you're missing from our old live chat product? If you are, feel free to book a time with me through this link: https://calendly.com/pascal-userlike/userlike-chat

Best regards,

Pascal

AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Die Konfigurationsmöglichkeiten für die Anzeige des Chats auf der eigenen Page sind vielseitig. Man kann mehrere Chat-Nutzer aus verschiedenen Bereichen hinzufügen. Review collected by and hosted on G2.com.

What do you dislike?

Ich finde es schade, dass man Userlike nicht Mobil nutzen kann. Ich hätte mir gewünscht über eine App zum Beispiel auch von meinem Smartphone aus Nutzerfragen beantworten zu können. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Einfach testen und schauen, ob man es für die eigenen Zwecke einsetzen kann. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir wollten Nutzern, die das erste Mal auf die Seite kommen und sich nicht direkt zurechtfinden, Hilfestellung anbieten.

Ziel 1: Steigerung er Signup-Conversion. Jemand der noch nicht überzeugt ist, sich anzumelden, wird durch Hilfestellungen davon überzeugt, dass das Produkt richtig für ihn ist.

Ziel 2: Jemand der sich angemeldet hat und noch nicht aktiv geworden ist, weil er zum Beispiel nicht weiß, wie er das Produkt nutzen soll oder eine bestimmte Funktion sucht, kann durch Hilfestellungen im Chat zu einem aktiven Nutzer konvertiert werden. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Die einfache Bedienoberfläche ermöglicht eine schnelle Einweisung für die Mitarbeiter. Alle normale Buttons sind einfach zu erreichen und schnelle zu erklären. Viele Änderungs- und Gestaltungsmöglichkeiten sind bereits in der Testphase möglich. Review collected by and hosted on G2.com.

What do you dislike?

Die Testphase könnte mit einem Full-Service starten und diese dann markieren. So das erstmal alles direkt getestet werden kann um dann das entsprechende Paket auszuwählen. Aber das fragen wir noch per E-Mail an.

Wir haben eigentlich bei uns eingestellt, dass der User seinen Namen und E-Mail Adresse preisgeben muss, das funktioniert nicht immer, müssen wir aber auch noch mit dem Service klären. Daher kann ich zu "Dislike" nichts weiter Schreiben und ich denke, dass dies eigentlich auch keine Dislikes sind, aber irgendwas muss ja nunmal hier rein. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Die Testphase ist ein gutes Mittel um zu überprüfen, ob solch ein Tool für die Besucher der Homepage / Webshop wertvoll ist oder ob es weiterhilfe... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir haben uns etwas mehr Ansturm während der Testphase gedacht. Eigentlich war das zum Glück nicht so... Das zeigt uns, dass unser Webshop ganz gut funktioniert. Gleichzeitig kamen solch "faule" Anfragen, die man einfach beantworten kann, aber hoch komplexe, bei denen man sich zurückmelden muss. Es ist definitiv ein Mehrwert für den Webshhop, aber den zeitlichen Aufwand, sollte man dahinter nicht unterschätzen. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

easy to use, integration of other communication channels. it feels very smooth when "chatting" with customers and since we are within the area of ecommerce it come very handy to drop the potential customer links and so on. in order to help them find their way. Review collected by and hosted on G2.com.

What do you dislike?

puh, honestly there were some thing in the past, i am trying to think of. however they seem continuously to improve their software and listen to their users and customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

helping customers on our website with specific answers, guide them through their online shopping process and also help them to find their suitable or desired product. Review collected by and hosted on G2.com.

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Customer Service Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Dashboard is easy to use. Looks very modern aswell. Review collected by and hosted on G2.com.

What do you dislike?

Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it - Theres a free trial -> Once your customers get used to it, you won't want to miss it again! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it as live chat tool at the moment. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message. Review collected by and hosted on G2.com.

What do you dislike?

There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

No advice is really needed. The free trial speaks for itself and the fact that you can keep using it after the trial with one user is an excellent way of letting customers get to know the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have not had a chat service on our website for some time now and UserLike was the best option to try it out due to the free trial. The ease of this service has enabled us to trial a web chat widget successfully. We hope to be able to increase the amount of leads from out website by giving visitors a commitment free method of asking questions about our services. I would highly recommend this product to companies looking to trial a live chat for their website. Review collected by and hosted on G2.com.

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Inhaber
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

its user friendly and getting forward every year. using USERLIKE since years and offer a better user experience on the website Review collected by and hosted on G2.com.

What do you dislike?

need an app for mac/desktop, it will be more user friendly on our site Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

creating an easy first step to make it easier for first time users to getting support / generating leads Review collected by and hosted on G2.com.

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Active Supporter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy setup and quick integration with my website. Review collected by and hosted on G2.com.

What do you dislike?

Lack of mobile integration, so if you ever leave your desk, you are likely to miss some messages. The pricing model is pretty steep. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Apart from the limitation mentioned above, I think that the product is great. I have used too short to be able to prove its value. Review collected by and hosted on G2.com.

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Key Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

gute Kommunikation

gute Hilfeleistung

einfache Implentierung Review collected by and hosted on G2.com.

What do you dislike?

hohe Kosten

keine Android App

keine Windows App Review collected by and hosted on G2.com.

Recommendations to others considering the product:

einfach und sicher ! Erfüllt die Datenschutzverordnung in Deutschland Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ich hoffe, das wir eine rege Kommunikation mit unseren Kunden realisieren können und diese Möglichkeit genutzt wird Review collected by and hosted on G2.com.

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Senior Marketing Coordinator Mexico | Project Leader Nueva Linea de Producto
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool. Review collected by and hosted on G2.com.

What do you dislike?

Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the trial to check if it works for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems we solved were based with the operator quantity that is offered in the teams suite. Other platforms charge for each one of the operators starting with one. Benefits were the fastness of the tool and to check all the operators as an administrator. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The clear chat functions and setting functions Review collected by and hosted on G2.com.

What do you dislike?

Since it is very extensive, you have to spend a few minutes learning the ropes. But that went very quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The fast and direct contact with all customers and new users Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The simplicity of the widget and how quickly you can get up and running. It took me less than 10 minutes to have it installed and running., Review collected by and hosted on G2.com.

What do you dislike?

The interface can seem overpowering, but if you take your time and read all the instructions it will all make sense. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am working on converting more of my web traffic into customers. I feel that personal touch might be the better way to go versus just bland contact pages that no one seems to want to fill out. Review collected by and hosted on G2.com.

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M
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Quick installation and starting the chat Review collected by and hosted on G2.com.

What do you dislike?

until now, it's all good, but perhaps I find s.th. I'll dislike later Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy way for costumers to get in contact/ much faster than e-mail e.g. Review collected by and hosted on G2.com.

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Wirtschaftsinformatiker
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Die Anpassungsfähigkeit und das Message Center. Review collected by and hosted on G2.com.

What do you dislike?

Bislang gibt es nichts, was nicht gefällt Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Website-Besuchern bei ihrem Besuch mit Hinweisen und tipps zur Verfügung zu stehen Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Nous avons découvert Userlike parmi la liste des meilleurs Tchat sur le web pour une intégration professionnelle. Testé sous toutes les coutures, c'est un outil puissant et au tarif correct, par rapport aux concurrents. L'utilisation reste efficace et fonctionnelle, rien de compliqué en soit. L’assistance de Béa et Kristina, en français, pour leurs conseils commerciaux et techniques étaient de mises et compréhensibles, merci à elles. Concernant les fonctionnalités, celles-ci sont intéressantes du fait que l'on puisse connecter plusieurs sites web et réseaux sociaux sur le même Dashboard (L'autre version BETA d'un Dashboard est très prometteuse et déjà pas mal aboutie, vivement la version finale avec ces améliorations de productivité et connectivité.) D'autre par, la version standard première est agréable à travailler et bénéficie de toutes les options utiles pour un bon déroulement de gestion tchat.

Avant de nous lancer avec UserLike, nous avons pu profiter d'un rallongement de la période de démo,(non négligeable) afin de mieux cerner l'outil, le passant au banc d'essaie pour une intégration professionnelle chez B&C et sur tous nos support de communication Web, sans rencontrer de difficultés majeures. Une performance qui nous a fait gagner un temps considérable aux vues de nos exigences. Un temps d'adaptation court pour comprendre la solutions et la mettre en production direct avec le soutient LIVE de nos interlocuteurs UserLike.

Nous ne retiendrons que du bon de cette expérience avec Userlike : réactivité, fonctionnalité, performance. Review collected by and hosted on G2.com.

What do you dislike?

Il y a beaucoup d'aide pour apprendre à utiliser cette solution, mais plus de traductions en français seraient la bienvenue, ainsi que des vidéo françaises. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Testez, n'hésitez pas, le service client est à votre écoute et disponible, vous avons été séduit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avec UserLike nous avons centralisé, toutes les demandes de nos sites web et réseaux sociaux sur un seul dashboard auprès de notre équipe commerciale, permettant ainsi d'être plus réactif, et être disponible de suite pour accompagner nos clients. Review collected by and hosted on G2.com.

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Marketing / Process Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Die Userbility und den super schneller Support. Review collected by and hosted on G2.com.

What do you dislike?

Es gibts nicht auszusetzen. Alles top. Bestens. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ich kann es nur empfehlen aufgrund der Usability und dem echt super schnellen und guten Support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wir wollen Userlike für unsere Homepage nutzen und per Widget auf unserer digitalen Event integrieren. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)