- Simple interface easy to use and customize

- Pursues gamification approach

- Quality and stability

- Virtual assistant

- Opportunity to create different support guides for different user groups

- Support during implementation, launch, strategy planning Review collected by and hosted on G2.com.

- Not being able to export content for translations

- No direct integration with our CRM solution Review collected by and hosted on G2.com.

For us, Userlane helped us to make user onboarding and education after updates very easy. Creating the experiences is very easy and intuitive. From user side we also get a lot of good feedback, the software really helps them understand things fast, and they can learn with real cases (no dry onboarding) - you can show users live with real data inputs what to do. This is especially helpful if you forgot something or did it only a few times in the past, with one click Userlane's experiences can be restarted the moment I need them. Review collected by and hosted on G2.com.

So far I could not say that I didn't like something. Review collected by and hosted on G2.com.

Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature! They're also a great bunch of people committed to their product, but more importantly, to the success of their customer: us! That's pretty rare to find these days; many companies say it, but not many practise it! Well done! Review collected by and hosted on G2.com.

The only challenge we found was wanting a feature they didn't have: we wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! Review collected by and hosted on G2.com.

* Easy to implement, started within a day on our live stage

* Customizable

* Excellent customer support

* Regular updates with new features Review collected by and hosted on G2.com.

* analytics reports could be downloadable

* still waiting for promotion feature Review collected by and hosted on G2.com.

It's hard to say what the best feature is because there are so many that I enjoy.

- It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself.

- It is extremely customisable so I can match the theme of the lanes to that of my company.

- It is easy to collaborate with others on the lanes and share to others that need to look over them with the link provided for each lane.

- The support team is really helpful and has responded quickly to all my questions. Review collected by and hosted on G2.com.

The only thing I would like is to be able to choose the speed of the "Autofill" text, but I have already spoken to the team and they are looking into it. Review collected by and hosted on G2.com.

Now we can familiarize our new customers with our software ecosystem very quickly Review collected by and hosted on G2.com.

Nothing yet. So fare we looking forward to a solid working relationship Review collected by and hosted on G2.com.

Userlane is a very useful guide for automating on boarding. It saves time with the basics of a software platform so a Customer Success can focus on the customer's true mission. Their support is also top notch and very accessible, patient and realistic. . Review collected by and hosted on G2.com.

Sometimes it can be difficult to select certain elements on a platform when creating a userlane. Review collected by and hosted on G2.com.

The userlane product is really simple to integrate in your SaaS product. You are up and running in very short time. The user guides are easy to setup and in case of any questions the userlane team takes care of your concern quickly. All in all a great tool to get a better user onboarding for your product. Review collected by and hosted on G2.com.

Although I can fully recommend Userlane, I would appreciate an autosave function to avoid the loss of unsaved userlanes. Review collected by and hosted on G2.com.

It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding. Review collected by and hosted on G2.com.

Staying in the comparision to the IPhone and IOS. Userlane is easy to use but not everything is customisable - which it does not necessarily need. However the team is really helpful and listens to suggestions. Review collected by and hosted on G2.com.

We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet. That’s great! Review collected by and hosted on G2.com.

There is nothing we would specifically criticize. The implementation was at the first time challenging us a bit but not more than the first use of any other tool. After a while you get used to it and learn how to get the best overview of all functions and possibilities. Review collected by and hosted on G2.com.