Hi Tomasz,

thank you for your review and feedback!

We are always aiming to improve our product and of course take our customers' needs and ideas into consideration. Branching is something that is brought up every now and then - in many cases, a technical solution seems the easiest approach, although it might rather sit under the realm of the concept. It would be great if you could bring this up with your Customer Success Manager so that we cannot only asses your requirement but either work on a feasible solution with you directly or ensure your use case is brought to our Product Management's attention for further evaluation and consideration.

Your input on this would be appreciated, so if not shared with us already, please do reach out and let's look into this together!

Thanks,

Florian Geiger

Head of Customer Success

Userlane

Thank you for the feedback.

This is our goal and it is great to read your acknowledgement that it delivers powerful value.

Itamar Freiman

VP Customer Success

Userlane

Martina, Thank you for your feedback.

I'm delighted to read that Userlane solution and team impacts your goals of improving your employees productivity.

I agree that on the applications you have Userlane on top, once they have a system update that impacts their UI, you need to review and potentially update the guides.

However note that this is also improving due to our R&D efforts to lower maintenance efforts and other initiatives we are doing.

Itamar Freiman

VP Customer Success

Userlane

Thank you for your feedback.

I'm delighted to read that Userlane solution and team impacts your goals of improving your employees productivity.

We are continuously improving the abilities of our solution and you'll probably find satisfaction to this last need soon.

Itamar Freiman

VP Customer Success

Userlane

Thank you for your review and for sharing insights into your use case and the benefits from using Userlane!

Regarding the German explanations you mentioned - we'll discuss this with our Product Management as there are a few ideas that come up immediately and where we might also need your input. It would be great if you could bring this up with your Customer Success Manager so we can follow up on this!

Thank you!

Florian Geiger

Head of Customer Success

Userlane

Thank you for your review and the feedback!

You are right, maintenance of guides can sometimes lead to additional efforts, which is hard to avoid depending on the underlying application.

Although we are continuously trying to improve the editor's experience in general, that's also the reason why a variety of improvements have found their way onto our development roadmap - from already available detailed step analytics to upcoming streamlined testing & maintenance tactics. Just simply let us know, and your Customer Success Manager would be happy to share insights and of course also capture your requirements to ensure these are heard by our Product Management.

Your input is a valuable foundation for us to improve.

Thanks,

Florian Geiger

Head of Customer Success

Userlane

Thank you for your feedback!

It would be great if you could share a few more details on how you would envision an auditive enrichment of the avatar - your Customer Success Manage will be happy to assess this together with you and to bring this to our Product Management's attention.

Thanks,

Florian Geiger

Head of Customer Success

Userlane

Thank you for your feedback.

Great to read that Userlane as a solution and a team are you're preferred parts and that it impacts your goals of digital transformation, it is the core of what we do and provide. .

I'd love to further discuss the points that you raised as we're always looking to improve.

Itamar Freiman

VP Customer Success

Userlane