Edit

AC

Verified User in Chemicals

Enterprise (> 1000 emp.)

4/22/2022

"Userlane is a very good tool to enhance online-software products."

4.5/5

What do you like best about Userlane?

The userlane-journeys are easy to create and if issues arise the support from userlane helps fast & competent. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

The software we use has some weird dropdown menus which needed a bit of tinkering to make userlane work flawlessly. but that's complaining on a very high level. Review collected by and hosted on G2.com.

Recommendations to others considering Userlane:

Userlane has the potebtial to enhance the UX & UI of Software tremendously and gives you as admin the possibility to create content without having programmers change the whole product. Review collected by and hosted on G2.com.

What problems is Userlane solving and how is that benefiting you?

We use Userlane to introduce new features and explain new functionalities.

Userlane Announcements are used for direct customer contact and also for collecting feedback.

Tooltips enhance the usability of our software and adress questions where they're asked. Review collected by and hosted on G2.com.

Response from Itamar Freiman of Userlane

edit

Thank you for your feedback.

I like it, great tool and great team ;-)

Fast, simple and effective value is our focus.

And having said that, as you mentioned, there are sometimes "weird" parts of an application that will require a bit more tinkering, but our top R&D team is also working to improve that.

Great to read that you are having a good experience and gain value from the Userlane solution and partnership.

Itamar Freiman

VP Customer Success

Userlane

KK

Karol K.

Project Manager

Mid-Market (51-1000 emp.)

4/12/2022

"Professional service and a great tool!"

5/5

What do you like best about Userlane?

The simplicity of the tool! Userlane offers a lot of possibilities, but the entry threshold is really very affordable. You do not need technical knowledge to manage the tool and develop your skills step by step. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Everything is fine. Even if there are minor errors or doubts, Userlane Support is available to quickly explain everything and help you. Review collected by and hosted on G2.com.

Recommendations to others considering Userlane:

Great choice, I recommend checking it out for yourself Review collected by and hosted on G2.com.

What problems is Userlane solving and how is that benefiting you?

Userlane helps us to involve users in getting to know our product. Not only those new users who need to be shown the basic values of the product (onboarding). Userlane also works well in more advanced scenarios. We also use the tool to recommend content, which increases our usage. Review collected by and hosted on G2.com.

Response from Itamar Freiman of Userlane

edit

Karol, Thank you for the feedback.

Glad to read that you find it valuable and you are able to achieve your goals with the simple and complex scenarios you have.

As you said we are always here to guide and support through our joint journey.

I appreciate the recommendation, as it helps spread the word and helps potential new users make a decision.

Itamar Freiman

VP Customer Success

Userlane

SG

Sara G.

Training Manager

Enterprise (> 1000 emp.)

5/30/2022

"Great UX for admin and end-user"

5/5

What do you like best about Userlane?

The ease of use of the tour creation and maintenance, fantastic customer support team Review collected by and hosted on G2.com.

What do you dislike about Userlane?

The error reporting pages are not very easy to understand, and lack of tour branching at the moment Review collected by and hosted on G2.com.

Response from Florian Geiger of Userlane

edit

Hi Sara,

thank you a lot for your feedback, and of course also for highlighting our support team - we will make sure this is shared with the team!

Also, thank you for your comment on the error reporting and branching - we always take our customers' input into consideration when planning our roadmap. Whilst our analytics are continuously enhanced, we will also keep branching on our radar and will notify you about any updates. In the meantime, our team would be happy to advice on potential approaches and workflows there - just reach out to your Customer Success Manager for any further strategies or also get in touch with me directly in case that is easier.

Thank you for being our customer!

Thanks,

Florian Geiger

Head of Customer Success

Userlane

AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/25/2022

"Good product with top service"

4.5/5

What do you like best about Userlane?

With Userlane we are able to lead our users through our system and explain important details easily.

If any problems occur, we get informed by email and we can then analyse and solve the issue directly. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

I would love to have some more editing options for the announcements (e.g. tool bar or setting to show the announcement until it is closed by user) Review collected by and hosted on G2.com.

Response from Florian Geiger of Userlane

edit

Thank you for your reflected review and also your enhancement suggestion!

Regarding additional editing options - it would be great if you could address this either with your Customer Success Manager or with me directly. We would be happy to hear your thoughts on this and to share this with our Product Management for some further assessment!

Thank you,

Florian Geiger

Head of Customer Success

Userlane

AH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

5/10/2022

"Very interesting tool!"

3.5/5

What do you like best about Userlane?

Learning is focused on the moment the learner needs it, that's key in any learning experience!

Announcement feature helps a lot to put attention on a specific topic and trigger the users to pay attention. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Creating the lanes and maintaining them up to date can be time-consuming, especially if it is for a system with processes changing continuously. It must be considered when considering which content to include within Userlane. Review collected by and hosted on G2.com.

What problems is Userlane solving and how is that benefiting you?

The main purpose of Userlane was to help our users use our new HRIT system (Workday) properly. It is a big system, with a lot of processes, that not all users have to do on a regular basis. Userlane was there to support at the moment a user would need to do a process for the first time, which could be months after the live trainings we organized. Review collected by and hosted on G2.com.

Response from Florian Geiger of Userlane

edit

Thank you for your detailed review and feedback, constructive feedback is always invaluable!

I agree, as with any other software solution, implementation and maintenance should not be underestimated when aiming for sustainable success.

This is something where our Customer Success Team is more than happy to collaborate on a holistic content strategy with you - in combination with a mix of content types such as guides and our recently released Tooltips, this allows to reduce efforts to a minimum even on top of a dynamic application.

Please feel free to reach out to your Customer Success Manager, we would be happy to assess this together with you.

Thanks,

Florian Geiger

Head of Customer Success

Userlane

AD

Anton D.

Praktikant Customer Relationship Management

Small-Business (50 or fewer emp.)

5/25/2022

"Very intuitive software tool which assists users with complex systems."

4.5/5

What do you like best about Userlane?

The user gets a tutorial for specific processes in complex software and as an editor one can decide which process steps should be in the focus. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

The software has sometimes technical problems where support from the company is needed if one is not fluent in HTML. Review collected by and hosted on G2.com.

Response from Florian Geiger of Userlane

edit

Hi Anton,

thank you for your feedback!

We agree, depending on the underlying application, it sometimes can get tricky. This is the reason why we do not limit our Support Team to break-fix support but in addition to our training offering are eager to assist on all questions that might possibly arise to ensure smooth onboarding and enhancement.

In addition, and in case you are interested, we'd be happy to recommend basic tutorials regarding web technologies that we are also utilizing internally on the course of employee development - feel free to reach out if this would be helpful for you!

Thanks,

Florian Geiger

Head of Customer Success

Userlane

AC

Verified User in Computer Software

Enterprise (> 1000 emp.)

2/28/2022

"Easy-to-use digital adoption platform"

4.5/5

What do you like best about Userlane?

Userlane is an easy-to-use tool for building engaging digital adoption assets like e.g. guided tours through our software or notifications about new features. It's very straightforward to use and also provides useful analytical insights into the usage of the assets built. The team at Userlane is great! Really good customer service and support whenever we have questions or bugs to be resolved. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Userlane currently doesn't support standalone beacons or hotspots that can be placed on top of a software, but mainly focuses on click-guides for whole workflows. Review collected by and hosted on G2.com.

Response from Itamar Freiman of Userlane

edit

Thank you for your feedback.

Great to read about your process of getting insights to improve and ease maintenance through the analytics view.

We put a lot of focus on making the tool easy to use all the while empowering for complex scenarios.

Additionally we are continuously evolving the product and you'll very soon have the ability to have hotspots as well.

I'd be happy to hear more from you if you wish.

Itamar Freiman

VP Customer Success

Userlane

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

5/31/2022

"Improved onboarding experience of end-users!"

4/5

What do you like best about Userlane?

Userlane is very easy to set up and creating and improving walk-through guides is quick and simple. Additionally, the onboarding experience of end-users improves notably through the implementation of lanes. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Especially managing lanes in different languages can get quite complex quickly when the lanes don't stay the same over time. It would be helpful to have an easier way of managing changes. Furthermore, analytics cannot be exported from Userlane. Review collected by and hosted on G2.com.

Response from Itamar Freiman of Userlane

edit

Thank you for the feedback, it is great to read that your end users are being helped at the right time at the right place and that that their onboarding is notably improved and drive adoption of the software.

I agree that it gets more complex with the maintenance of multiple language and software changes, and we are working towards improving this experience nevertheless this will always require a process and I'll be happy to discuss with you on how you can structure such a process that will improve your experience and will ease the process .

Itamar Freiman

VP Customer Success

Userlane

AC

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

9/14/2022

"Especially useful and convenient software. Highly paced development process."

5/5

What do you like best about Userlane?

The seamless integration of the interactive tutorials and the outstanding onboarding process in using this tool. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

The lack of copy or moving steps inside or between individual tutorials. Review collected by and hosted on G2.com.

Response from Florian Geiger of Userlane

edit

Thank you a lot for your positive review!

It would be great if you could share your thoughts behind the mentioned functionality to copy or move steps with your Customer Success Manager or me directly - we would love to understand this scenario to explore potential solutions with you or to loop in our Product Management for an evaluation of this request!

Thank you,

Florian Geiger

Head of Customer Success

Userlane

CO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

5/13/2022

"Great tool for user training."

5/5

What do you like best about Userlane?

A young and highly motivated team that always tries to find the best fitting solution for a client. A collaborative working style with other service providers. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Nothing missing in the product for productive use. Review collected by and hosted on G2.com.

Recommendations to others considering Userlane:

Include design and setup at an early stage of the implementation - training will become an easy task! Review collected by and hosted on G2.com.

What problems is Userlane solving and how is that benefiting you?

Companies need a practical and re-usable solution for software training that does not require a huge amount of maintenance in production mode. Especially for cloud-based solutions like Workday publishing two major release changes a year. Userlane offers an easy to use solution for processes that are complex and seasonal like Performance Reviews etc.. Review collected by and hosted on G2.com.

Response from Florian Geiger of Userlane

edit

Thank you for your detailed review and sharing your experience with Userlane on Workday!

It's great to hear that there are currently no requirements Userlane doesn't respond to - if there should be any in future, please always feel free and make sure to bring them up with your Customer Success Manager, and we are happy to assess them together with you to find a suitable solution or to loop in our Product Management for further evaluation.

Thanks,

Florian Geiger

Head of Customer Success

Userlane