The software was easy to integrate and ensures a higher adaptation by users through guided tours. We also use the announcement function very often to keep our customers up to date. Both lanes and announcements can be segmented for the respective target group and the analytics are very helpful after the rework. The support always puts a lot of effort into problem-solving and our contact person takes excellent care of us. Review collected by and hosted on G2.com.

You should have Userlane experts on your team who are familiar with the tool and understand its capabilities and limitations. Even if the user interface is well-designed, finding an error in a lane is often difficult for people who are not so technically savvy. Basic programming skills are not mandatory but often make working with the editor much easier. Review collected by and hosted on G2.com.

The tours are easy to build, a simple click on the page or section, then follow up with the wording or instructions needed to guide the client through their journey. Userlane is able to provide analytics that can be used to drive further strategies and ensure that the tours meet the demands of the user and result in a successful outcome for the client. Review collected by and hosted on G2.com.

The only thing that for me is frustrating at times, is that the actions bar is now located vertically on the screen, versus its previous location across the base of the screen.

This is not user friendly where needed to scroll up or down the page, which was possible previously, but not so easy now. Also the actions bar covers some of the page content, so have to regularly move the actions bar from left to right and vice vers Review collected by and hosted on G2.com.

Userlane is easy to integrate. The UI is self-explanatory which makes it easy to set up and manage Guides or Announcements. Also, I love the integrated analytics area, where you can see how each guide is performing and where users might have troubles.

The team can be contacted anytime if you need help with creating guides or interpreting data. Also, they're super nice and it's always fun to have a little chat ;)

Userlane uses its own tool to provide help (Guides, announcements for new releases etc) which, on the one hand, is a sign that they understand which problems a user might face, and on the other hand always provides a bit of inspiration on how to use it. Review collected by and hosted on G2.com.

Though the handling and the interface of the editor are pretty self-explaining, sometimes it gets tricky to select the right element. You can refine the element selector, but this needs a bit of coding- skills, to identify the right class or id of the element.

But also in this case you can either talk to your developers or contact the support team of Userlane - they usually respond very fast. Review collected by and hosted on G2.com.

Since we started using it, we can interact with our tool users in a great way. We understand the usage of our users better and with the help of Userlane we have built our own personalised witty guide, which is already really popular and well-known. The communication and the monthly fixed meetings with our contact person are super friendly. Review collected by and hosted on G2.com.

To understand the functions of Userlane at its best, you really have to take your time. A quick onboarding is therefore not possible. Explanations and instructions are written in a relatively technical way and may be a little difficult to understand for absolute beginners. Review collected by and hosted on G2.com.

Less training is needed, there are fewer/no questions about how to use the system. We use Userlane for our CRM system (SAP C4C) and intranet (SAP Jam) Review collected by and hosted on G2.com.

In the beginning it is a high effort. The initial mapping of the processes is complex, because on the one hand you have to know the processes step-by-step and on the other hand you have to understand how Userlane works. Review collected by and hosted on G2.com.

I like how simple the creation can be with the very smooth UX of the back-end. Many people learn by doing and not just simply reading guides so this adds a very unique kind of learning content to our portfolio. The analytics are a great touch too so that we can gauge the performance of different userlanes and announcements. Review collected by and hosted on G2.com.

I wish that there was an automatic translation function. It is a pain to crowdsource different translations and manually enter them as different languages. I also wish the tooltip function worked properly because I've noticed a few bugs. Review collected by and hosted on G2.com.

Editor mode to capture userlanes, integration of video and GIFs Review collected by and hosted on G2.com.

Sometimes its not easy to track all navigation points but the support helps here Review collected by and hosted on G2.com.

The team at Userlane they are fantastic. Review collected by and hosted on G2.com.

It can be, in some situations, hard to get some lanes to work in our application. Review collected by and hosted on G2.com.

The simple way to construct and maintain lanes to guide your users and the insights you get in the usage, defects and successful finishes. Review collected by and hosted on G2.com.

I don't dislike anything about the continuously expanding Userlane solution. Review collected by and hosted on G2.com.

Teach an employee to use Userlane guides, and let them teach themselves how to use your software! Guides are straightforward and easier to create than with similar services; if something changes in your software that causes the guide to malfunction, you're automatically informed. Your assigned Customer Service Manager is a quick email away from helping you solve any issues you may experience. Review collected by and hosted on G2.com.

It is a slight disadvantage that most of their representatives are in Europe while we are in North America; this makes finding amicable meeting times a bit tight! However, they are always willing to work a bit later in a pinch, and this slight disadvantage has not greatly affected our overall experience. Review collected by and hosted on G2.com.