--- title: Userlane Reviews meta\_title: 'Userlane Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 81 reviews by the users' company size, role or industry to find out how Userlane works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 81 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Userlane Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of creating guides and tooltips** , enhancing user onboarding and experience significantly. [(9 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500896&qs=pros-and-cons#reviews) Users value the **easy creation** of guides and tool tips, enabling swift onboarding and effective user support. [(4 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500912&qs=pros-and-cons#reviews) Users value the **easy setup** of Userlane, effortlessly creating guides and onboarding experiences for their audience. [(3 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500812&qs=pros-and-cons#reviews) Users appreciate the **ease of creating guides and tooltips** , enhancing user understanding and engagement effectively. [(3 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500787&qs=pros-and-cons#reviews) Users love the **intuitive guide creation** in Userlane, making onboarding and user assistance effortless and effective. [(3 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500847&qs=pros-and-cons#reviews) Users face **interface bugs** with Userlane that hinder independence and functionality, hoping for prompt fixes. [(2 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500856&qs=pros-and-cons#reviews) Users find **missing simple functions** and buggy interfaces complicate their independence from Customer Support. [(2 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500795&qs=pros-and-cons#reviews) Users find the **absence of simple functions** frustrating, often requiring tricky workarounds while waiting for updates. [(2 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500735&qs=pros-and-cons#reviews) Users find the **missing functionality** limits response options, forcing them to use tricky workarounds for feedback. [(2 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500802&qs=pros-and-cons#reviews) Users encounter **software bugs** in the manager interface, hindering independence and efficient use of the tool. [(2 mentions)](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500803&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Userlane ##### 1. Ease of Use Users appreciate the **ease of creating guides and tooltips** , enhancing user onboarding and experience significantly. [ See 9 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500896&qs=pros-and-cons#reviews) See Related User Reviews ![Chris C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris C.") CC Chris C. Small-Business (50 or fewer emp.) 5.0/5 "Training, Adoption, and Insights" What do you like about Userlane? Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues. KL Karen L. Small-Business (50 or fewer emp.) 5.0/5 "We transformed our client experience in a mere month with Userlane" What do you like about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our ##### 2. Easy Creation Users value the **easy creation** of guides and tool tips, enabling swift onboarding and effective user support. [ See 4 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500912&qs=pros-and-cons#reviews) See Related User Reviews KL Karen L. Small-Business (50 or fewer emp.) 5.0/5 "We transformed our client experience in a mere month with Userlane" What do you like about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product and support" What do you like about Userlane? I like the best: -\> how it is easy to create a guide or announcement. -\> support and that we have a dedicated Customer Success Manager. -\> ##### 3. Easy Setup Users value the **easy setup** of Userlane, effortlessly creating guides and onboarding experiences for their audience. [ See 3 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500812&qs=pros-and-cons#reviews) See Related User Reviews KL Karen L. Small-Business (50 or fewer emp.) 5.0/5 "We transformed our client experience in a mere month with Userlane" What do you like about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product and support" What do you like about Userlane? I like the best: -\> how it is easy to create a guide or announcement. -\> support and that we have a dedicated Customer Success Manager. -\> ##### 4. Features Users appreciate the **ease of creating guides and tooltips** , enhancing user understanding and engagement effectively. [ See 3 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500787&qs=pros-and-cons#reviews) See Related User Reviews KL Karen L. Small-Business (50 or fewer emp.) 5.0/5 "We transformed our client experience in a mere month with Userlane" What do you like about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product and support" What do you like about Userlane? I like the best: -\> how it is easy to create a guide or announcement. -\> support and that we have a dedicated Customer Success Manager. -\> ##### 5. Intuitive Users love the **intuitive guide creation** in Userlane, making onboarding and user assistance effortless and effective. [ See 3 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500847&qs=pros-and-cons#reviews) See Related User Reviews KL Karen L. Small-Business (50 or fewer emp.) 5.0/5 "We transformed our client experience in a mere month with Userlane" What do you like about Userlane? First of all, I like the ease of creating guides, tool tips and announcements. Secondly, the segmentation, for users and pages, is critical for our NS Nikolai S. Mid-Market (51-1000 emp.) 4.5/5 "Userlane is a very helpful tool with a lot of potential." What do you like about Userlane? Guidebuilding works very easily and quickly. It is not only explanatory, but can guide users through a process in real time. ### 5 Cons or Disadvantages of Userlane ##### 1. Bugs Users face **interface bugs** with Userlane that hinder independence and functionality, hoping for prompt fixes. [ See 2 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500856&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "best for teaching usability of a product" What do you dislike about Userlane? the interface for the managers sometimes is buggy, which will limitate the independence from CS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Userlane is helpfull for us to guide our customers in using our full web solution" What do you dislike about Userlane? There is some troubleshottings with tooltips so we cannot use it as well as we want. We hope this will be fixed soon ##### 2. Limitations Users find **missing simple functions** and buggy interfaces complicate their independence from Customer Support. [ See 2 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500795&qs=pros-and-cons#reviews) See Related User Reviews NS Nikolai S. Mid-Market (51-1000 emp.) 4.5/5 "Userlane is a very helpful tool with a lot of potential." What do you dislike about Userlane? Sometimes relatively simple functions are missing, which then have to be handled with a tricky workaround ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "best for teaching usability of a product" What do you dislike about Userlane? the interface for the managers sometimes is buggy, which will limitate the independence from CS ##### 3. Missing Features Users find the **absence of simple functions** frustrating, often requiring tricky workarounds while waiting for updates. [ See 2 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500735&qs=pros-and-cons#reviews) See Related User Reviews NS Nikolai S. Mid-Market (51-1000 emp.) 4.5/5 "Userlane is a very helpful tool with a lot of potential." What do you dislike about Userlane? Sometimes relatively simple functions are missing, which then have to be handled with a tricky workaround ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Really easy and quick to use!" What do you dislike about Userlane? I would say that the downside of using the tool is that you cannot gain feedback on specific parts of your application, although I believe this featur ##### 4. Missing Functionality Users find the **missing functionality** limits response options, forcing them to use tricky workarounds for feedback. [ See 2 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500802&qs=pros-and-cons#reviews) See Related User Reviews NS Nikolai S. Mid-Market (51-1000 emp.) 4.5/5 "Userlane is a very helpful tool with a lot of potential." What do you dislike about Userlane? Sometimes relatively simple functions are missing, which then have to be handled with a tricky workaround ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Really easy and quick to use!" What do you dislike about Userlane? I would say that the downside of using the tool is that you cannot gain feedback on specific parts of your application, although I believe this featur ##### 5. Software Bugs Users encounter **software bugs** in the manager interface, hindering independence and efficient use of the tool. [ See 2 mentions ](https://www.g2.com/products/userlane/reviews?filters%5Bsentiment_snippet%5D=2500803&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "best for teaching usability of a product" What do you dislike about Userlane? the interface for the managers sometimes is buggy, which will limitate the independence from CS ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Userlane is helpfull for us to guide our customers in using our full web solution" What do you dislike about Userlane? There is some troubleshottings with tooltips so we cannot use it as well as we want. We hope this will be fixed soon ## Top-Rated Alternatives [ ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe") WalkMe 4.5/5(574) ](https://www.g2.com/products/walkme/reviews) [ ![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix") Whatfix 4.5/5(549) ](https://www.g2.com/products/whatfix/reviews) [ ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ View All Alternatives ](https://www.g2.com/products/userlane/competitors/alternatives) NS Nikolai S. Mid-Market (51-1000 emp.) 6/26/2023 "Userlane is a very helpful tool with a lot of potential." 4.5/5 What do you like best about Userlane? Guidebuilding works very easily and quickly. It is not only explanatory, but can guide users through a process in real time. Review collected by and hosted on G2.com. What do you dislike about Userlane? Sometimes relatively simple functions are missing, which then have to be handled with a tricky workaround Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? Processes in the company can be learned by the users themselves and can be called up again and again if a step should be forgotten. Review collected by and hosted on G2.com. Show More Response from Bengi Tetik of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-8255836/official_response/edit) Dear Nikolai, Thank you for your review, we are happy to hear your positive experience with guide building and the benefit it is bringing your company! We appreciate your feedback and would advise discussing the missing functionalities with your Customer Success Manager to communicate your concerns with our product team to improve and enhance the platform. Best, Bengi Tetik Marketing Manager Userlane Validated ReviewerSource: Organic BK Burak K. Mid-Market (51-1000 emp.) 5/16/2023 "Very easy to use" 4/5 What do you like best about Userlane? It is very easy to create userlanes without having technical knowledge. The announcements make it very easy to send important notifications to users. Review collected by and hosted on G2.com. What do you dislike about Userlane? This is not a distanvandage of Userlane, but it is an issue we experience often. The issue is that when classes and ids of html elements on our application change, some steps are not finding the elements. Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? It is helping our customer's users to learn our portal and how to use it. Review collected by and hosted on G2.com. Show More Response from Bengi Tetik of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-8090233/official_response/edit) Hi Burak, Thank you for your review! We're pleased to hear that you find Userlane user-friendly and appreciate the value of the announcement feature. We understand the issue you've encountered with changing HTML elements, and we're continuously working to improve Userlane's adaptability. I recommend contacting your Customer Success Manager to discuss potential methods for improving the stability of your guides. Thank you for your feedback and support! Bengi Tetik Marketing Manager Userlane Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/30/2022 "Great product and support" 5/5 What do you like best about Userlane? I like the best: -\> how it is easy to create a guide or announcement. -\> support and that we have a dedicated Customer Success Manager. -\> implementation process. -\> new features -\> API Review collected by and hosted on G2.com. What do you dislike about Userlane? All is ok. I'm waiting for new functionalities. Review collected by and hosted on G2.com. Recommendations to others considering Userlane: .... Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? Training and onboarding customers are the main reason we have implemented Userlane. Now we are delivering interactive training for our customers. Review collected by and hosted on G2.com. Show More Response from Florian Geiger of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-6620410/official_response/edit) Thank you for leaving a review, and thank you for pointing the things out you like best! We are continuously releasing new functionalities and improvements - you can get a sneak peek of recently published and upcoming releases in our roadmap. Alternatively, your Customer Success Manager is happy to share insights and to work on strategies with you on how to get the most value out of them. Thanks, Florian Geiger Head of Customer Success Userlane 6/15/2023 Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/30/2022 "Userfriendly tool for customer onboarding" 4/5 What do you like best about Userlane? We like the ease of use of Userlane: from creating tours to posting announcements to viewing usage figures. With Userlane, we help our users to get to know the application and to be guided step by step through the functions. Through our created tours and announcements, we can easily explain the functional areas to our customers and promote our help center articles or interactive guides. The analytics immediately show us where our tours are doing well or poorly and where users are bouncing off, so we can address the issues quickly. Review collected by and hosted on G2.com. What do you dislike about Userlane? It would be helpful to be able to create and download reports (e.g. management summaries) on Userlane. Currently, we manually write down the user numbers of our tours and announcements per month and convert the figures into graphics. For this, it would be helpful if there was a template for this on Userlane. Until now, we can not yet report any numbers in terms of increased user acceptance or a higher digital adoption, we only see a high interaction rate/ many views/high number of guides started in the segment. Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? With Userlane we can guide and interact with our users directly in the application. The interactive tours help users to get to know our software quickly. Further, through Userlane we can promote support articles and our features to increase the usage rate of functions and reduce the amount of support required. It also allows us to explain difficult functional areas so that our customers can understand them quickly. We can also inform our users about product releases by using announcements without development effort, which is very helpful. Review collected by and hosted on G2.com. Show More Response from Bengi Tetik of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-7141511/official_response/edit) Thank you for your feedback! It is great to hear your positive experience with the Userlane set up and the impact it has had on your users. Our product team strives to ensure the most valuable features will released and exporting analytics from the Portal is currently on our roadmap! Bengi Tetik Marketing Manager Userlane Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Mid-Market (51-1000 emp.) 6/14/2023 "best for teaching usability of a product" 5/5 What do you like best about Userlane? how is great for the trainees. It can eforthless teach the usage of a tool Review collected by and hosted on G2.com. What do you dislike about Userlane? the interface for the managers sometimes is buggy, which will limitate the independence from CS Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? Helping to ease the onboarding of the customers into the highly personalized SalesForce version we use. Minimizing the learning gap and time comsumption Review collected by and hosted on G2.com. Show More Response from Bengi Tetik of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-8216325/official_response/edit) Thank you for your feedback! We're glad to hear that Userlane has been beneficial in easing the onboarding of customers into your application. We understand your concerns about the interface sometimes glitching, we are continuously working on improving our platform's interface to ensure a smoother experience for managers, enabling you to have more autonomy and control over the process! Bengi Tetik Marketing Manager Userlane Validated ReviewerSource: Organic ![Thomas L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas L.") TL Thomas L. Support Operations Specialist Mid-Market (51-1000 emp.) 8/8/2022 "Great learning and onboarding software!" 5/5 What do you like best about Userlane? The constant flow of new and updated features. The product is evolving a lot in a positive way which makes is great to work with and explore those new options. Review collected by and hosted on G2.com. What do you dislike about Userlane? Nothing in particular. There were some stability issues in the very beginning (2020) for us but this was picked up quickly and also resolved very quickly! Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? They help us with the onboarding of new customers. It saves us a lot of meetings showing new users how to use our software. Users can also go back if they did forget something which is extremely handy. Users can keep their knowledge up to date that way and we are able to push new Userlane tracks the moment we release a new feature. Review collected by and hosted on G2.com. Show More Response from Itamar Freiman of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-6952990/official_response/edit) Thomas, thank you for the feedback. I love to read that it saves you time and ensure your users have swift and contextual access to up to date knowledge. I'm happy to continue this conversation 1:1. Itamar Freiman VP Customer Success Userlane Current UserValidated ReviewerSource: Organic BG Benjamin G. Product Owner Mid-Market (51-1000 emp.) 8/16/2022 "Great tool for onboarding our customers" 5/5 What do you like best about Userlane? - very flexible - Onboarding guides can be edited without coding/developers - bug fixing is very fast (bugs are rare!) - fast development of new features - scheduled feedback and business review meetings - segmented announcements possible Review collected by and hosted on G2.com. What do you dislike about Userlane? There is not much to say about dislike. We use the tool in our main software to onboard customers. We also think about to extend it to other software which is distributed by us. Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? - to understand complex and technical software - you can embed pictures/GIFS/videos in your chapters to make features more understandable - since we are using Userlane, we have the feeling that our customers understand the software way better than before Review collected by and hosted on G2.com. Show More Response from Florian Geiger of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-6964210/official_response/edit) Hi Benjamin, thank you for your great review and feedback! There is not much to add from our end except that we are happy to see you grow and that we will make sure to pass your feedback on to our team! Thank you, Florian Geiger Head of Customer Success Userlane Current UserValidated ReviewerSource: Organic ![Anthea K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthea K.") AK Anthea K. Product Manager Enterprise (\> 1000 emp.) 5/27/2022 "Great software and customer-centric company" 5/5 What do you like best about Userlane? Userlane Software is beautifully designed, whether using it as an admin or a user I find it easy to navigate and enjoyable to use. The Userlane team are amazing to work with, they take our feedback seriously and continuously implement changes and improvements for the product. I really appreciate the way they involve the customer at early stages, either POC or beta testing to verify if they’re heading in the right direction. Review collected by and hosted on G2.com. What do you dislike about Userlane? I often describe Userlane as "easy to learn, hard to master." It is very easy to create simple guides and announcements, the UI is easy and intuitive, however, when there is an issue, e.g. an error with a step, an editor can very quickly get out of their depth if they have little or no coding experience. The Userlane Support is excellent, but it seems important to build up this knowledge within your own team. Relating to this, we would benefit from more granular admin/editor rights levels, to restrict more closely who can edit what and where. Scalability has also been a challenge for us, when you have lots of guides on Userlane it starts to get quite difficult to manage these, especially when you have multiple language versions. Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? We use the Userlane interactive guides to help with self-guided user training and we use announcements to aid with promoting important news. The friendly ever-present avatar brings a modern and dynamic feel to our Global Social Intranet which helps build the digital culture we want. Our interactive guides enable users to help themselves and learn by doing, while the announcements enable top management to reach all employees with the most important global information. Review collected by and hosted on G2.com. Show More Response from Florian Geiger of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-6653458/official_response/edit) Hi Anthea, thank you for your great feedback! It's an absolute pleasure to work with customers that are continuously challenging us to deliver our best but also always provide sound input that helps to identify and prioritize the right way - thank you! Our user & permission management is under continuous improvement, and as always, we will make sure your input is heard and incorporated into the next iteration. Thanks, Florian Geiger Head of Customer Success Userlane Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/8/2022 "Userlane is a great product UX and UI wise, and is constantly evolving which I really appreciate." 4.5/5 What do you like best about Userlane? It's a bit challenging to start using at first but once you know it it's easy. I love that you can add links, info boxes and media to the tours which help make them more engaging! Review collected by and hosted on G2.com. What do you dislike about Userlane? A) The analytics are evolving, but I feel like they need a bit more depth - (I'm not sure if it's because of some GDPR laws or other privacy reasons but I would've liked to know more about my users). I feel like currently, the dashboard reporting is shallow, it tells me what happened on the surface but there's so much more that can be added to make this reporting more valuable. For example, knowing where my users came from, what's their demographic, and the ability to split them into cohorts and understand more of their behaviours.. - I would've also liked to be able to exclude some emails from the reports. For example, we always test our tours ourselves with our internal emails when we publish them, and so Userlane attributes that "testing session" as a user, which messes with the final report. The only way to get around that for the moment is to create a Segment with our internal emails and exclude that from our targeting, but that's impossible as our company internal emails are always updating and changing due to the expiry of the free trial". Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? It's helping us solve the problem of making educational and contextual support within the product easier to reach, therefore improving adoption and retention in the bigger picture. Review collected by and hosted on G2.com. Show More Response from Itamar Freiman of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-6953133/official_response/edit) Thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, Continuous improvement is a big part of the Userlane mindset. Great to read that with it all, in the big picture, you are improving your adoption and retention . If you are open to having a discussion, let me know through your CSM. Itamar Freiman VP Customer Success Userlane Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/2/2022 "Userlane helped streamline our SaaS support module." 5/5 What do you like best about Userlane? What I find most helpful about Userlane is its simplicity. In that I mean, it's just easy to start using it out of the box and they continue to add great features all the time. Review collected by and hosted on G2.com. What do you dislike about Userlane? I can't say that there's anything that I dislike with Userlane. I believe the issue we run into the most, however, is losing focus on a specific element on the page but even that is our user error than Userlane, itself. When we change where elements are located in our application, we have to remember to go to Userlane and update our guide. Review collected by and hosted on G2.com. What problems is Userlane solving and how is that benefiting you? Userlane has made support so much easier for us. In the past before implementing Userlane, our support staff would have to have lots of individual training sessions with our users. When we moved our application to a SaaS model, that made this pretty much impossible. With Userlane, we can provide a high level of support and interactive guides that are always available to our users. It has been a game changer for us. You can even take the interactive guides and convert them to PDFs in case you have users who prefer something written out. It follows the same flow as the interactive guides and has wonderful screenshots to make sure users truly understand all that's going on in the guide. Review collected by and hosted on G2.com. Show More Response from Itamar Freiman of Userlane [Editedit](https://www.g2.com/survey_responses/userlane-review-6927131/official_response/edit) Thank you for your feedback , It is exciting to read the impact you have been able to achieve for your end users and your organization. Simplicity is key all the while enabling you to provide a great experience to your users . Itamar Freiman VP Customer Success Userlane Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) ##### Explore More [Which cloud directory solution is the most flexible for a company running a multi-cloud environment across AWS, Azure and GCP that needs unified access control?](https://www.g2.com/discussions/which-cloud-directory-solution-is-the-most-flexible-for-a-company-running-a-multi-cloud-environment-across-aws-azure-and-gcp-that-needs-unified-access-control)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations)[What's the best staff scheduling tool](https://www.g2.com/discussions/what-s-the-best-staff-scheduling-tool) [Which hard drive cloning platforms have the best recovery and undo capabilities for data safety during migrations?](https://www.g2.com/discussions/which-hard-drive-cloning-platforms-have-the-best-recovery-and-undo-capabilities-for-data-safety-during-migrations)[Which wide column databases have the best price-to-performance ratio for large-scale OLTP?](https://www.g2.com/discussions/which-wide-column-databases-have-the-best-price-to-performance-ratio-for-large-scale-oltp)[Pros and Cons Details](https://www.g2.com/products/userlane/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)