I like the ease of adding information, banners, surveys, and guides in UserGuiding without needing the tech team. Building guides facilitates customer onboarding. Collecting feedback is great for understanding what customers feel and think about our product. Hotspots are useful for informing customers about company news, events, and webinars. Additionally, the product news feature helps centralize communication about new functionalities. Review collected by and hosted on G2.com.

I would like to be able to export all the pages visited by users, in order to measure which features are most and least used. Review collected by and hosted on G2.com.

It has what we're looking for in terms of user onboarding, information banners, etc. Many of the other platforms include all kinds of other features that we really didn't need, so for our application the features it hits the mark. Review collected by and hosted on G2.com.

Getting basics working was super easy but custom triggers were a little tricky to set up ans required code changes on our side. Additional customization will require more code changes. Some % of users still don't see the guides. Review collected by and hosted on G2.com.

There are several important features on userguiding.

Guides can be set by usergroup and page address, giving a fine control over to whom the guides are shown.

Hotspots are amazing to quickly point to a user a new feature, precisely when that feature is meaningful to the user.

We also made a custom design so the tool blends better with our design system and looks like it's all connected Review collected by and hosted on G2.com.

There aren't things I dislike, the support is always great, and we've accomplished a lot with the tool. Review collected by and hosted on G2.com.

Ease of integration is one of the strengths of UserGuiding. It allows us to control our content external to the application so we can move at different paces to our product release schedule. Review collected by and hosted on G2.com.

Nothing that I can think of. If I had to be critical the onboarding UI doesnt look as polished as I would like and some of my customers users have commented also. Review collected by and hosted on G2.com.

Very user-friendly and intuitive to use

Explain it easy to integrate with our platform

Allows sending and tracking events quickly Review collected by and hosted on G2.com.

Flexibility when adapting to highly dynamic UIs can be limited Review collected by and hosted on G2.com.

I have been using UserGuiding so actively and they are so user-friendly and solution-oriented, making it easy to navigate and implement. The support team is highly responsive, providing quick and efficient results. Additionally, whenever I had a question, I received very fast and helpful support, which made the experience even better.

We were able to go live in approximately two months. Review collected by and hosted on G2.com.

Overall, my experience has been great, but it would be even better if we had more flexibility in customizing the shape and design of the guide steps. Review collected by and hosted on G2.com.

I really like the possibility that UserGuiding offers me to communicate in various ways with my clients. It's amazing how it enables the integration of celebrations and other forms of engagement that perfectly connect with my workflow. Additionally, I appreciate the ease of use it provides for my product team, allowing them to operate independently without the need for a highly technical person to set everything up. This saves considerable time and effort, offering a rich catalog of alternatives for the solutions and ideas we have. The many configuration possibilities also increase the visibility of our efforts. Review collected by and hosted on G2.com.

UserGuiding requires a certain technical level, which can be challenging, especially in cases of highly customized demands. The support team sometimes has difficulty understanding these necessary customizations. Additionally, the initial setup was not easy, especially due to the need for technical knowledge to trigger information in the correct places on a single-page platform, which caused trigger conflicts. This led us to create alternative flows as a temporary solution. There is also an initial learning curve to understand which features to use to achieve my goals. Review collected by and hosted on G2.com.

Navigation in UserGuiding is extremely practical and intuitive, which contributes to making our work more agile and productive. Review collected by and hosted on G2.com.

So far, I haven't found anything I didn't like about UserGuiding. Review collected by and hosted on G2.com.

I find UserGuiding helpful because it guides new users on my platform, saving time and effort by providing clear directions on what to do next. This prevents users from bouncing off the platform. I appreciate the models and hotspots features, which enhance the user experience. Review collected by and hosted on G2.com.

{"I find the pricing of UserGuiding to be quite expensive, which makes me uncomfortable with the amount I'm paying. This high cost leads me to question the value I'm getting and consider the possibility of developing in-house capabilities as a more cost-effective alternative.","The guides sometimes don't work as intended, particularly in terms of the guides appearing at specific times or frequencies, which is frustrating and can interfere with user experience. This lack of reliability and clarity is annoying for both me and my users.","The initial setup, while not overly difficult, included some complex elements that required me to seek help and read tutorials. About 30% of the setup process was not easy and was time-consuming, which detracted from the overall experience."} Review collected by and hosted on G2.com.

All customers can use it very easily. We can also register rules defining which URLs should or should not appear, which makes it much easier for the testing environment not to break. Review collected by and hosted on G2.com.

Usability could be better, for example, when a user answers an NPS, there are different places to display customer data and another for the answers, it is not very clear which is which and then it is trial and error. The menus not clear, it`s hard find what we need. Review collected by and hosted on G2.com.