It is very easy to setup and I like how the user identification allows us to segment, match and target users to create several personalised guides and tours. I really love the customer support of UserGuiding. They go to all extends to make sure your query is resolved, including jumping into your tool to solve it. Review collected by and hosted on G2.com.

I think UserGuiding can still work a lot on flexibility when it comes to the targeting options. Review collected by and hosted on G2.com.

I greatly appreciate the simple user interface of UserGuiding, which allows for clear and targeted display of guides. The user interface and settings are user-friendly and enable an accurate presentation of the necessary instructions. Additionally, the initial setup of the system was very easy and not associated with much effort, which was an additional advantage for us. Review collected by and hosted on G2.com.

Sometimes, more information or details could be included on the campaign creation page. Additional info or details are also desirable in the campaign editor. Review collected by and hosted on G2.com.

I appreciate the customization options of UserGuiding, which allow me to tailor the platform to my brand. This feature makes it extremely valuable for me, as it enables me to create a unique yet consistent user experience that perfectly matches my brand identity. Additionally, the initial setup of UserGuiding was very easy, which facilitates getting started with the tool and saves me time. Review collected by and hosted on G2.com.

The Product Updates section works less well for me or could be improved. Review collected by and hosted on G2.com.

I believe that is what he brings me as a response about the use of my tool. So far, I have only implemented surveys and tracking code to understand what my clients are using, but I already have plans to use more features. Review collected by and hosted on G2.com.

I have not yet identified any functionality or way of use that I dislike. The problem I had identified was just a wrong configuration by the team, and with that resolved, I was able to see much more value. Review collected by and hosted on G2.com.

Finally, a tool designed for quick use, clear and accessible to everyone. It offers numerous configuration possibilities while maintaining a playful and preformatted interface. The integration guide allows you to be operational from day one, with the possibility of adding our own data tracking. The AI responds very well to our questions and, if needed, customer support is always available! Review collected by and hosted on G2.com.

The platform is not available in French. It's a shame, even if it's not a blocker, it would add real value. Some bugs have been identified during the duplication of guides: they reset and all data is lost. Review collected by and hosted on G2.com.

This year we migrated our Help Center to UserGuiding – Knowledge Center to build on our existing use of UserGuiding, and the ease of use and seamless integration has been excellent. Our representative, Kemel, has been fantastic—always quick to meet with us, provide guidance, and forward our product enhancement requests to the right teams. The overall experience has been smooth and supportive, making the transition and ongoing use a great success. Review collected by and hosted on G2.com.

Some aspects of the admin-side user experience could be improved. A few workflows feel a bit clunky or unintuitive and would benefit from additional refinement and iteration to make setup and management even smoother. Review collected by and hosted on G2.com.

I appreciate UserGuiding's user-friendly and easy-to-use platform. The support team is excellent, always ready to help when needed. I find the user guides, advertisement features, and knowledge base extremely helpful. These have made it much easier to integrate user guidance and advertise our platform's features with minimal effort. I'm very happy with UserGuiding and intend to keep using it for a long time. Review collected by and hosted on G2.com.

Actually, there is nothing to dislike for sure! Review collected by and hosted on G2.com.

What I like most about UserGuiding is how effortlessly it lets teams build clean, tailored onboarding experiences—without touching a single line of code. The platform is intuitive and makes it super easy to design product tours, checklists, and tooltips that help users navigate complex features without friction. That alone helps speed up adoption and flattens the learning curve for new users.

What really stands out, though, is the targeting and segmentation. Being able to personalize onboarding flows based on user behavior or profile makes a big difference—it ensures users get the right guidance at the right time, which naturally drives engagement and retention. I also appreciate the in-app surveys and announcement modals; they make it easy to gather feedback and communicate updates in a timely, contextual way.

Marketing team is doing great job and also customer success is great helper and enabler.

The integration with internal and external tools was a quick win for use and enabled us to implement multiple use case for different teams. Review collected by and hosted on G2.com.

Nothing i can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features. Review collected by and hosted on G2.com.

UserGuiding offers a diverse range of tools to allow you to influence and guide users. There is a cornucopia of features which allow you to tailor make journeys, reduce support burden and empower your users to utilise your platform in the most efficient way. The support team are fantastic, always willing to lend an ear and advice, no matter how many times you get in touch. There are also alot of userguides and webinars to help support self development and ease of use. Review collected by and hosted on G2.com.

The way that is MAU is measured is quite confusing. Even if material isnt published the MAU ticker goes up if someone visit a page where it has been targeted at. There are a myriad of ways to combat this but feels quite arbitary. Review collected by and hosted on G2.com.

Love the features available in UserGuiding. Comes in handy for a great number of solutions in our company, plus it's super easy and intuitive to set up. Review collected by and hosted on G2.com.

At times, it can be frustrating to have to edit pop-ups on a separate screen and constantly switch between tabs. Review collected by and hosted on G2.com.