UserGuiding Reviews & Product Details

UserGuiding Overview

What is UserGuiding?

UserGuiding provides a 'no coding needed' product adoption solution that turns customer success into customer loyalty. Through a simple and lightweight tool, just about anyone can quickly create step-by-step product walkthroughs on-screen. With fully customizable in-product experiences tailored to each of your customer’s needs, scaling operations has never been easier. Track the performance and measure the effectiveness of your guides to make sure that each of them feels like a one-on-one session. From Red Ventures to Young Capital, thousands of innovative companies trust UserGuiding.

UserGuiding Details
Languages Supported
English
Product Description

UserGuiding is a free user onboarding tool you can create quick, hassle-free, and interactive guides for users to discover your product.


Seller Details
Seller
UserGuiding
Company Website
Year Founded
2017
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
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UserGuiding Screenshots

UserGuiding Reviews

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Director of Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Chrome extension allowing you to place the guides/hotspots, etc. onto your website visually before it's actually published. Very intuitive and easy to figure out.

Their support is also top-notch. Any and all questions we had technically were handled with cheer and enthusiasm. Highly recommend these guys. Review collected by and hosted on G2.com.

What do you dislike?

There are a few little things here and there I'd like to be able to customize more, but I know there has to be a balance between keeping the software streamlined v. bloating with too many options or choices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of communicating new features and tools within our application to existing users as well as establishing a much better onboarding experience for new users. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I'm so impressed with how there is zero coding or technical skills required to setup a sophisticated onboarding flow. All I had to do was install a Chrome extension and the tool worked on my website. The product is deep with features including checklists, confirm boxes, goal tracking and reporting. But the thing that got me over the edge was that my product team could build out various onboarding flows until we were satisfied, then go to my dev team to drop it in the site, which was easy. Review collected by and hosted on G2.com.

What do you dislike?

It felt a bit overwhelming at first. There are a ton of features and possibilities. For creative people like product managers or marketers, the product leaves a lot to your imagination. So that might be a lot for some users to take on at first. But they also have great support lots of help documents and best practices to get the ball rolling. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are other tools out there for onboarding workflows. But UserGuiding has everything, is affordable and is on the rise. I like working with earlier stage companies generally vs. the incumbents. You get better support and they listen to my feedback. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wanted to explain certain features within our product that were initially hidden to the user. We're able to quickly showcase a ton more features than are actually visible in the software on first load. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love how different elements can be combined to create unique user guides. Review collected by and hosted on G2.com.

What do you dislike?

This product definitely needs time-triggering for guides. It would be great to be able to push guides to inactive/stuck users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don’t be intimidated by the layout, you get used to the layout in just a few minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We’re creating user guides and hotspots to trigger these guides, the tools work perfectly always, and creating guides is really easy. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Unlimited possibilities for creating user onboarding experiences. Various features. Review collected by and hosted on G2.com.

What do you dislike?

It can get a bit messy if you create a lot of guides. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can easily schedule a demo, they answered every question we had. I would suggest you get one right now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have personalized user onboarding experiences for each customer to ensure user adoption of every group.

We easily highlight new and introduced features and connect them to the main onboarding. Review collected by and hosted on G2.com.

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Co Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It completely removed the developers out of the user onboarding process for us. Our product is also a no-code solution so seeing another business adopt the no-code as the fundamental of their product was really great. Review collected by and hosted on G2.com.

What do you dislike?

When we first signed up, we were looking for a particular integration which they were lacking. Recently, they've invited us to participate in beta testing for it and it works just fine now. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

That what we were looking for and found with UserGuiding. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to use help articles and videos to educate our users. However, obviously that was not enough, especially for new visitors whom we want to deliver a quick value and make it easier for them to achieve tasks. After using the interactive tours we could streamline the journey for our users which made it much easier for them to engage and achieve tasks. And that led to decreasing our support load significantly as well. Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The team at Userguiding are incredibly helpful for implementation. Review collected by and hosted on G2.com.

What do you dislike?

Fixed pricing model - it's not that bad, I just wish it was based on how much usage my clients made of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multi-stage, varied competency client training. Saved us a lot of work trying to figure it out ourselves. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's extremely simple to create product introductions and there are valuable features such as checklists and segmentation to support user training. Review collected by and hosted on G2.com.

What do you dislike?

Customization is pretty good but it’d be much better if there were more options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UserGuiding has provided us with everything we needed for creating product introductions and more. We’ve automated user training and created different variations for different users using the segmentation feature. Review collected by and hosted on G2.com.

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Director of Artificial Intelligence
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The product tours and hotspots actually improved our UX, also their support department helps us anytime we need. Review collected by and hosted on G2.com.

What do you dislike?

We rarely experience any problems with the tool, but support is always there for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UserGuiding is our go-to for solving any problem related to “user onboarding”. It has many uses and gives us valuable data at all times. The product is very simple, and you can easily create and update UX elements. UserGuiding’s support is not something you can easily find! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's a wonderful tool to enable no-tech people to provide in-app guides and tooltips to customers. Code-free, very powerful tool. The support is great. Review collected by and hosted on G2.com.

What do you dislike?

It should be easier to test guides in live websites, but I know they're working on it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Giving our customers in-app tours and guides. It helps us increase the conversion rate. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The product is so easy-to-use and we are able to create whole onboardings with minimal effort. Review collected by and hosted on G2.com.

What do you dislike?

If an end-user leaves a walkthrough, they have to start from scratch. It would be great if there was a “Continue” option. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are no limitations in the free trial, so I’d recommend you see if it fits your business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UserGuiding helps us, onboard new users, with interactive walkthroughs. We can help our end-users as they complete tasks by guiding them. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

UserGuiding is the best tool that we have used so far for new feature introduction, as well as user onboarding. The tool is highly simple to use and solved our problems immediately after we started using it. Review collected by and hosted on G2.com.

What do you dislike?

There is a need for other survey types and customizable surveys other than NPS. It can increase the value of the product so much. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

With UserGuiding, all of our users know when there is a new feature and for us, the adoption rates are over the roof. Buy it if you are looking to make your life a bit easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a large team that tries to improve the user experience in all kinds of ways, and we constantly release new features to meet their needs. Introducing new features along with creating interactive guides are what we use UserGuiding for. Review collected by and hosted on G2.com.

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Marketplace Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Really like the simplicity and user-friendliness of the application, we have successfully created an onboarding sequence without the need for development spending. Another great thing is its feedback collection/communications features allowing us to easily collect and aggregate feedback. Probably one of the key apps for any software producer/company. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at the moment, would be great to have some automatically suggested improvements for onboarding copywriting/visuals based on metrics/stats (AI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

User onboarding, product adoption. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of use comes first in the mind, the software is an extremely handy application to explain users how your website or software works. I run a few businesses, we have a technology company, a media and marketing company, a property investment company so we intend to use it for our SAAS applications as well as our E-Portals to make the user journey, interaction and general use easy for the users.

Needless to say, their support staff has been amazing and has gone over and beyond expectations to help me. Review collected by and hosted on G2.com.

What do you dislike?

yet got to dislike something, trying hard to figure this out :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Internet, Websites and Online Software can be very daunting for many users, specially the older generation, so a guide, a walkthrough and something that can help them with easy steps to follow and find their way through the system/website/software can be an amazing experience for them, and reduces the time your support team will spend with users or strangers online.

Goes without saying this helps to build trust, rapport and goodwill with your audience, users, community, that results in them saying only good things about you.

in other words:

We are using UserGuiding to make life easy for users online

Reduce time and resources for our support staff

Generate goodwill amongst users, prospects and strangers Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Well thought out process to enable what is a difficult and complex task of creating unique user guides with no coding.

Adds a lot of value to help customers onboard and saves hours of support time and reduces churn. Review collected by and hosted on G2.com.

What do you dislike?

It is tough to grasp some of the logic. But the support team have been excellent and on hand to help. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Watch their tutorial videos Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer training and onboarding

Reduce chern

Allow customers to get more value out of software Review collected by and hosted on G2.com.

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Business Development, Sales and Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really enjoy the seamless process of building walkthroughs, onboarding guides, and hot spots.Suzan has been really great with providing the necessary support throughout. Review collected by and hosted on G2.com.

What do you dislike?

Nothing! I think that the product is great as is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I decided to use UserGuiding to streamline onboarding processes for one customer segment. I needed it to be scalable, easy to use, and required zero to little time commitment from our dev team. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

There are many features and various things you can do with UserGuiding, and the price is quite reasonable. Review collected by and hosted on G2.com.

What do you dislike?

It is not that big of a downside but there should be mobile support for the product. Although the majority of our users access from desktop, it would be awesome to target our mobile customers too. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The tool is a real bargain at this point, and it is worth every penny. It can solve a number of problems easily if you are using it consciously. You should definitely select UserGuiding. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

After starting out with UserGuiding and taking the time to create an onboarding that is meaningful to our users, we have increased our conversion and adoption rates in no time. Review collected by and hosted on G2.com.

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Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) Review collected by and hosted on G2.com.

What do you dislike?

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Implement the guides right away and iterate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The Steps and how you can edit steps without editing the total tour

The support from User guiding team Review collected by and hosted on G2.com.

What do you dislike?

The only issue is poor handling of RTL that needed specially in Arabic Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main problem that userguiding handle is the self on boarding for SAAS products Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Since the first contact the UG team has been very helpful. The demonstration was very nice, Anas showed me with detail what UG could do for our company and how it could be done. THeir product is very easy to use and is a very good choice to onboarding optimization. Review collected by and hosted on G2.com.

What do you dislike?

I would say that the metrics panel could be better. It could show more relevant metrics for UX/UI so it would be easier for us to identify problems and/or things to optimize. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make the trial period useful and try building your own guides. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am optimizing our company's onboarding processes. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There are many possibilities for user onboarding. Many other tools have failed because of our complex software, but with UserGuiding, onboarding works great! Review collected by and hosted on G2.com.

What do you dislike?

From time to time the software has to be reloaded, otherwise the Chrome Extension, which is used to create the onboarding, won't work anymore, but that's not that bad. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With UserGuiding we were able to design a great software onboarding, so that our users can familiarise themselves with the system in self-service mode. They now recognise the USP faster. Review collected by and hosted on G2.com.

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Co-Founder & CTO/CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It also removes a big chunk of the workload from the support department, decreasing the number of tickets in a short period. Wherever we see users struggle, we use UserGuiding to create guides and tooltips to help them solve their needs. Review collected by and hosted on G2.com.

What do you dislike?

It would be a lot better if the analytics tool was more in-depth. I’d love to see how my new checklists, hotspots, and other guides were doing on different steps. Other than that, UserGuiding is a great addition to our company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to help your customer support team, as well as the product and the sales team, you must get UserGuiding. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At one point, we questioned whether we could benefit from UserGuiding as a company. After using for just a few weeks, focusing on the pain points that come up the most, we have significantly reduced our support tickets. Review collected by and hosted on G2.com.

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Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

UserGuiding works great. Although some features might use further customization, it is easy to use and gets the work done and the way they interacted with us over time felt like they valued their relationships with their customers, which is always a plus. Review collected by and hosted on G2.com.

What do you dislike?

Since we use UserGuiding company-wide, a few of our employees from different teams create and change guides constantly. Currently, you can’t view who made what changes to the guides and edit permissions of your team members. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The team is highly responsive, and they are constantly building something new that users need. Customer support is always there for us to solve the problems we encounter. This is a must-have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We utilize UserGuiding in every part of our onboarding. You can use the product to increase product adoption significantly. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

the idea is great, we came across some limitations according to our needs, but it gave us a lot of inspiration. Review collected by and hosted on G2.com.

What do you dislike?

Lack of easy way to reset a checklist, which would be extremely helpful during development. Also no possibility to control order of guides auto-triggered on the same page. For that reason we might decide not to use UG. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It didn't solve our problem. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's a code-free, intuitive interface.

Also, they have excellent customer support.

I've implemented the guides that I need in a couple of days. The previous way required me more than a month! Review collected by and hosted on G2.com.

What do you dislike?

Nothing at the moment. It is perfect for founders and startups. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is really easy to use, everything is visual and you simply point, drag, and drop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have a Saas platform that helps marketing experts and brands to catch more about your audience. Helping my customers to start immediately their successful use of the tools is my main goal as founder and CEO.

I've done some use of different home-made systems to help the onboarding but is totally time-consuming.

UserGuiding helped us to go fast and with a nice UX for us and our clients. Review collected by and hosted on G2.com.

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IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The smart Userinterface and the flexibility. Review collected by and hosted on G2.com.

What do you dislike?

works only in chrome, but this is not a big point. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Onboard and educate my users Review collected by and hosted on G2.com.

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