UserGuiding Reviews & Product Details

The Chrome extension allowing you to place the guides/hotspots, etc. onto your website visually before it's actually published. Very intuitive and easy to figure out.

Their support is also top-notch. Any and all questions we had technically were handled with cheer and enthusiasm. Highly recommend these guys. Review collected by and hosted on G2.com.

There are a few little things here and there I'd like to be able to customize more, but I know there has to be a balance between keeping the software streamlined v. bloating with too many options or choices. Review collected by and hosted on G2.com.

I'm so impressed with how there is zero coding or technical skills required to setup a sophisticated onboarding flow. All I had to do was install a Chrome extension and the tool worked on my website. The product is deep with features including checklists, confirm boxes, goal tracking and reporting. But the thing that got me over the edge was that my product team could build out various onboarding flows until we were satisfied, then go to my dev team to drop it in the site, which was easy. Review collected by and hosted on G2.com.

It felt a bit overwhelming at first. There are a ton of features and possibilities. For creative people like product managers or marketers, the product leaves a lot to your imagination. So that might be a lot for some users to take on at first. But they also have great support lots of help documents and best practices to get the ball rolling. Review collected by and hosted on G2.com.

I love how different elements can be combined to create unique user guides. Review collected by and hosted on G2.com.

This product definitely needs time-triggering for guides. It would be great to be able to push guides to inactive/stuck users. Review collected by and hosted on G2.com.

Unlimited possibilities for creating user onboarding experiences. Various features. Review collected by and hosted on G2.com.

It can get a bit messy if you create a lot of guides. Review collected by and hosted on G2.com.

It completely removed the developers out of the user onboarding process for us. Our product is also a no-code solution so seeing another business adopt the no-code as the fundamental of their product was really great. Review collected by and hosted on G2.com.

When we first signed up, we were looking for a particular integration which they were lacking. Recently, they've invited us to participate in beta testing for it and it works just fine now. Review collected by and hosted on G2.com.

The team at Userguiding are incredibly helpful for implementation. Review collected by and hosted on G2.com.

Fixed pricing model - it's not that bad, I just wish it was based on how much usage my clients made of it. Review collected by and hosted on G2.com.

It's extremely simple to create product introductions and there are valuable features such as checklists and segmentation to support user training. Review collected by and hosted on G2.com.

Customization is pretty good but it’d be much better if there were more options. Review collected by and hosted on G2.com.

The product tours and hotspots actually improved our UX, also their support department helps us anytime we need. Review collected by and hosted on G2.com.

We rarely experience any problems with the tool, but support is always there for us. Review collected by and hosted on G2.com.

It's a wonderful tool to enable no-tech people to provide in-app guides and tooltips to customers. Code-free, very powerful tool. The support is great. Review collected by and hosted on G2.com.

It should be easier to test guides in live websites, but I know they're working on it. Review collected by and hosted on G2.com.

The product is so easy-to-use and we are able to create whole onboardings with minimal effort. Review collected by and hosted on G2.com.

If an end-user leaves a walkthrough, they have to start from scratch. It would be great if there was a “Continue” option. Review collected by and hosted on G2.com.

UserGuiding is the best tool that we have used so far for new feature introduction, as well as user onboarding. The tool is highly simple to use and solved our problems immediately after we started using it. Review collected by and hosted on G2.com.

There is a need for other survey types and customizable surveys other than NPS. It can increase the value of the product so much. Review collected by and hosted on G2.com.

Really like the simplicity and user-friendliness of the application, we have successfully created an onboarding sequence without the need for development spending. Another great thing is its feedback collection/communications features allowing us to easily collect and aggregate feedback. Probably one of the key apps for any software producer/company. Review collected by and hosted on G2.com.

Nothing at the moment, would be great to have some automatically suggested improvements for onboarding copywriting/visuals based on metrics/stats (AI Review collected by and hosted on G2.com.

Ease of use comes first in the mind, the software is an extremely handy application to explain users how your website or software works. I run a few businesses, we have a technology company, a media and marketing company, a property investment company so we intend to use it for our SAAS applications as well as our E-Portals to make the user journey, interaction and general use easy for the users.

Needless to say, their support staff has been amazing and has gone over and beyond expectations to help me. Review collected by and hosted on G2.com.

yet got to dislike something, trying hard to figure this out :) Review collected by and hosted on G2.com.

Well thought out process to enable what is a difficult and complex task of creating unique user guides with no coding.

Adds a lot of value to help customers onboard and saves hours of support time and reduces churn. Review collected by and hosted on G2.com.

It is tough to grasp some of the logic. But the support team have been excellent and on hand to help. Review collected by and hosted on G2.com.

I really enjoy the seamless process of building walkthroughs, onboarding guides, and hot spots.Suzan has been really great with providing the necessary support throughout. Review collected by and hosted on G2.com.

Nothing! I think that the product is great as is. Review collected by and hosted on G2.com.

There are many features and various things you can do with UserGuiding, and the price is quite reasonable. Review collected by and hosted on G2.com.

It is not that big of a downside but there should be mobile support for the product. Although the majority of our users access from desktop, it would be awesome to target our mobile customers too. Review collected by and hosted on G2.com.

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) Review collected by and hosted on G2.com.

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. Review collected by and hosted on G2.com.

The Steps and how you can edit steps without editing the total tour

The support from User guiding team Review collected by and hosted on G2.com.

The only issue is poor handling of RTL that needed specially in Arabic Review collected by and hosted on G2.com.

Since the first contact the UG team has been very helpful. The demonstration was very nice, Anas showed me with detail what UG could do for our company and how it could be done. THeir product is very easy to use and is a very good choice to onboarding optimization. Review collected by and hosted on G2.com.

I would say that the metrics panel could be better. It could show more relevant metrics for UX/UI so it would be easier for us to identify problems and/or things to optimize. Review collected by and hosted on G2.com.

There are many possibilities for user onboarding. Many other tools have failed because of our complex software, but with UserGuiding, onboarding works great! Review collected by and hosted on G2.com.

From time to time the software has to be reloaded, otherwise the Chrome Extension, which is used to create the onboarding, won't work anymore, but that's not that bad. Review collected by and hosted on G2.com.

It also removes a big chunk of the workload from the support department, decreasing the number of tickets in a short period. Wherever we see users struggle, we use UserGuiding to create guides and tooltips to help them solve their needs. Review collected by and hosted on G2.com.

It would be a lot better if the analytics tool was more in-depth. I’d love to see how my new checklists, hotspots, and other guides were doing on different steps. Other than that, UserGuiding is a great addition to our company. Review collected by and hosted on G2.com.

UserGuiding works great. Although some features might use further customization, it is easy to use and gets the work done and the way they interacted with us over time felt like they valued their relationships with their customers, which is always a plus. Review collected by and hosted on G2.com.

Since we use UserGuiding company-wide, a few of our employees from different teams create and change guides constantly. Currently, you can’t view who made what changes to the guides and edit permissions of your team members. Review collected by and hosted on G2.com.

the idea is great, we came across some limitations according to our needs, but it gave us a lot of inspiration. Review collected by and hosted on G2.com.

Lack of easy way to reset a checklist, which would be extremely helpful during development. Also no possibility to control order of guides auto-triggered on the same page. For that reason we might decide not to use UG. Review collected by and hosted on G2.com.

It's a code-free, intuitive interface.

Also, they have excellent customer support.

I've implemented the guides that I need in a couple of days. The previous way required me more than a month! Review collected by and hosted on G2.com.

Nothing at the moment. It is perfect for founders and startups. Review collected by and hosted on G2.com.

The smart Userinterface and the flexibility. Review collected by and hosted on G2.com.

works only in chrome, but this is not a big point. Review collected by and hosted on G2.com.