--- title: UserGuiding Reviews meta\_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 772 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 772 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserGuiding Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [(126 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [(78 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [(66 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [(60 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [(58 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [(28 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [(16 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [(14 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserGuiding ##### 1. Ease of Use Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [ See 126 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 2. Customer Support Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [ See 78 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) See Related User Reviews ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "UserGuiding Supercharges Onboarding and Boosts Customer Retention" What do you like about UserGuiding? I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features. With this tool, we have greatly reduced ##### 3. Easy Setup Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [ See 66 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) See Related User Reviews ![Yigal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yigal G.") YG Yigal G. Mid-Market (51-1000 emp.) 5.0/5 "Seamless NPS Management, Intuitive and Cost-Effective" What do you like about UserGuiding? I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that a JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ##### 4. Intuitive Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [ See 60 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 5. Helpful Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [ See 58 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ### 5 Cons or Disadvantages of UserGuiding ##### 1. Limited Customization Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [ See 28 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you dislike about UserGuiding? The analytics are basic and it has limited options for customizing more complex guides. MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 2. Missing Features Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) See Related User Reviews ![Hani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hani S.") HS Hani S. Mid-Market (51-1000 emp.) 5.0/5 "Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience" What do you dislike about UserGuiding? Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box opti MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 3. Mobile App Limitations Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) See Related User Reviews AB Arturo B. 4.0/5 "Effortless Onboarding with Competitive Pricing" What do you dislike about UserGuiding? Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. ![Rachael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael M.") RM Rachael M. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Product Marketing Tool" What do you dislike about UserGuiding? I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile ap ##### 4. Learning Curve Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [ See 16 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. 4.5/5 "Steep Learning Curve, But Incredibly Flexible and Effective" What do you dislike about UserGuiding? I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a AB amelie b. 4.0/5 "Efficient Guidance with Responsive Support" What do you dislike about UserGuiding? I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation ma ##### 5. Editing Difficulties Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [ See 14 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you dislike about UserGuiding? Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it JC Jack C. 4.5/5 "Fast Setup and User-Friendly Interface" What do you dislike about UserGuiding? Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It fee ![Rodrigo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo F.") RF Rodrigo F. Product Marketing Manager Enterprise (\> 1000 emp.) 1/28/2025 "A great tool." 4.5/5 What do you like best about UserGuiding? UserGuiding gives us the flexibility to communicate with customers in various ways, from releasing updates to creating a personalized help center, with features that facilitate daily operations. A powerful tool to strengthen the bond with the customer. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The only thing I find very complicated about Userguiding is the MAU. We don't have a clear view of the number of users, which always ends up exceeding the value. And when I ask for information, everyone says something different. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Userguiding allows us to create a very cool "onboarding" process for the user! A step-by-step guide on how to use our tool, and we can showcase new updates and features every month. Review collected by and hosted on G2.com. Show More 9/3/2025 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Érick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Érick C.") ÉC Érick C. Analista de Marketing de Produto Mid-Market (51-1000 emp.) 5/14/2023 "All-in-one customer engament suite" 5/5 What do you like best about UserGuiding? UserGuiding remains extremely straightforward to install, allowing for quick setup of product tours, knowledge bases, surveys, and product updates. Thus enabling better user onboarding and research, while sending this data to multiple locations, such as Segment, Hubspot, Google Analytics, etc. Recently, they also launched a AI chat agent, which I haven't tried yet, and finally improved the analytics features, which were lagging behind the rest of the product and now are okay. The customer support is one of the differentials, with fast and helpful Portuguese-speaking agents. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? While the platform received a significant UX/UI refresh, core functionalities have seen little improvement. Guides still lack more advanced features, such as ramifications or URL targeting step by step. The strong focus on the AI assistant hasn't resonated with our needs, while there is a noticeable lack of new integrations, and the browser extension encounters bugs, hindering the creation process. The most significant issue, however, has been the price and plan structure. The tool is becoming expensive without corresponding product advancement, and limits even on the number of surveys or guides. This made other tools in a similar price range far more attractive, and UserGuiding significantly less competitive than it used to be. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding is used to serve our user's product tours, announce new features and other product messaging, and provide a self-service knowledge base for our customers. Additionally, it surveys are fundamental to our operation, from NPS to CSAT. Review collected by and hosted on G2.com. Show More 7/6/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Luis D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis D.") LD Luis D. 10/16/2025 "Easy Setup but Documentation Can Improve" 4/5 What do you like best about UserGuiding? I like the ease of creating guides and the ability to track and modify the interface of these guides. The configuration of each guide in the checklists is also very useful. Additionally, the installation process was relatively easy for us. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Although the support service usually responds, I have a couple of inquiries that have not been addressed. Additionally, even though there are many options available, they are not always easy to find. For example, the configuration of Wild Cards and the creation of segments is not straightforward, which complicates the process. I would change this so that the guides are clearer in the documentation. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding facilitates the creation of clear and graphical guides and checklists, simplifying the understanding of our complex product with multiple interfaces. This improves the user experience and makes the product easier to use. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. CEO, Founder | Specializing in Security Guard Management Software 12/2/2025 "Steep Learning Curve, But Incredibly Flexible and Effective" 4.5/5 What do you like best about UserGuiding? I find that although UserGuiding has a steep learning curve initially, once I grasp the basics, it becomes fairly easy to use. The software's flexibility stands out, allowing me to adapt it to various needs and processes effectively, which is highly beneficial for communicating with and onboarding our customers. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a little convoluted and could benefit from better explanation and clarity. Additionally, the initial setup of UserGuiding wasn't easy, which may complicate the onboarding process for new users. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I find UserGuiding helps communicate with customers effectively and eases the onboarding process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite WP Williams P. Data analytics Small-Business (50 or fewer emp.) 7/4/2025 "UserGuiding’s Analytics are a Total Win for our Tech startup." 5/5 What do you like best about UserGuiding? It's user-friendly, as a product manager at our fast-growing tech startup, I’m hooked on UserGuiding’s analytics features. The dashboard is so intuitive, showing me real-time data like how many users complete our onboarding guides or drop off at specific steps. I love that I can connect it with tools like Segment to track user behavior across our app, and the support team is always there with quick, helpful answers when I’m stuck. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I would love more design flexibility to make the guides feel even more like our app’s UI maybe some extra styling options for colors or transitions. Apart from this it has been a fantastic experience using it for more than a year. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Problems like user onboarding, user engagement and feature adoption. UserGuiding’s analytics have been a game-changer for getting new users up to speed in our app. The detailed insights show us exactly where users struggle, like a tricky settings page, so we can tweak our guides to fix it. This has slashed our support tickets by nearly half and helped us spot which features, like our dashboard filters, users love most. It’s honestly made our onboarding feel personal and driven up our retention, which is huge for our growth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Amber S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber S.") AS Amber S. UI / UX Designer Mid-Market (51-1000 emp.) 8/9/2024 "Great products, intuitive interface, and even better support!" 5/5 What do you like best about UserGuiding? UserGuiding has really grown and become an impressive product.. We started using them for product guides and in-app walkthroughs. Now we have expanded to utilizing their Knowledge Base to house our support articles. And they have been there every step of the way to help guide us.. They also have a robust set of support articles themselves that we can pass on to our developers. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I don't have any negative feedback. If anything, I would like more control over front end styling of our KB pages. However, with the rate at which they released new product feature, I'm sure UserGuiding will have that eventually. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We use UserGuiding as an in-app solution for onboarding clients, providing support materials, and links to contacting customer service. We also use it to announce new product features. Review collected by and hosted on G2.com. Show More 8/4/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/17/2024 "A wonderful tool" 5/5 What do you like best about UserGuiding? I like that it is a product that is always improving and releasing new features. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Could there be an account manager who speaks Portuguese and schedules recurring meetings with the top clients? Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Reduce time by implementing content in the development team's pipeline Review collected by and hosted on G2.com. Show More 4/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Gabriel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel H.") GH Gabriel H. CPO Mid-Market (51-1000 emp.) 9/11/2025 "A complete soluction for a product experience team!" 5/5 What do you like best about UserGuiding? I'm a heavy user of UserGuiding: Resource Center, Wizards, Knowledge Base, Product Updates page and get feedbacks. It's complete and help me a lot to explain a new product for every customer. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? It don't have a good API for automate process like add users in a segment or update a article in my Knowledge Base. I want to insert, read and update every section of UserGuiding using automations! A good tool to add here is a product votes: a place for my users send requests for a new product and vote in a opened request. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Explain how my features works, show the updates for my customer and organize my Knowledge Base. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mar P.") MP Mar P. Web Developer Small-Business (50 or fewer emp.) 7/10/2024 "Save time teaching with this tool" 4.5/5 What do you like best about UserGuiding? The ease of setting up the guides and the possibilities regarding segmentation that have been implemented throughout the year. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? When you use multiple languages, and you have to modify something, the process to be able to do it is very tedious. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? It helps us save time with clients since it is not necessary to conduct as many trainings as before because they always have the guides to see how to perform the procedures or resolve any doubts they may have. Review collected by and hosted on G2.com. Show More 9/15/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Surendhar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surendhar A.") SA Surendhar A. Co-Founder and Chief Growth Hacker Small-Business (50 or fewer emp.) 9/2/2025 "Great but even greater support!" 5/5 What do you like best about UserGuiding? It is very easy to setup and I like how the user identification allows us to segment, match and target users to create several personalised guides and tours. I really love the customer support of UserGuiding. They go to all extends to make sure your query is resolved, including jumping into your tool to solve it. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I think UserGuiding can still work a lot on flexibility when it comes to the targeting options. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding is solving the problem of customer onboarding for us. We have tool that is in early stages where there is a bit of handholding required to show the product around and Userguiding helps us achieve that. Review collected by and hosted on G2.com. 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