--- title: UserGuiding Reviews meta\_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 772 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 772 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserGuiding Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [(126 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [(78 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [(66 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [(60 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [(58 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [(28 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [(16 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [(14 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserGuiding ##### 1. Ease of Use Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [ See 126 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 2. Customer Support Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [ See 78 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) See Related User Reviews ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "UserGuiding Supercharges Onboarding and Boosts Customer Retention" What do you like about UserGuiding? I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features. With this tool, we have greatly reduced ##### 3. Easy Setup Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [ See 66 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) See Related User Reviews ![Yigal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yigal G.") YG Yigal G. Mid-Market (51-1000 emp.) 5.0/5 "Seamless NPS Management, Intuitive and Cost-Effective" What do you like about UserGuiding? I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that a JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ##### 4. Intuitive Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [ See 60 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 5. Helpful Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [ See 58 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ### 5 Cons or Disadvantages of UserGuiding ##### 1. Limited Customization Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [ See 28 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you dislike about UserGuiding? The analytics are basic and it has limited options for customizing more complex guides. MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 2. Missing Features Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) See Related User Reviews ![Hani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hani S.") HS Hani S. Mid-Market (51-1000 emp.) 5.0/5 "Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience" What do you dislike about UserGuiding? Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box opti MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 3. Mobile App Limitations Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) See Related User Reviews AB Arturo B. 4.0/5 "Effortless Onboarding with Competitive Pricing" What do you dislike about UserGuiding? Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. ![Rachael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael M.") RM Rachael M. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Product Marketing Tool" What do you dislike about UserGuiding? I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile ap ##### 4. Learning Curve Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [ See 16 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. 4.5/5 "Steep Learning Curve, But Incredibly Flexible and Effective" What do you dislike about UserGuiding? I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a AB amelie b. 4.0/5 "Efficient Guidance with Responsive Support" What do you dislike about UserGuiding? I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation ma ##### 5. Editing Difficulties Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [ See 14 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you dislike about UserGuiding? Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it JC Jack C. 4.5/5 "Fast Setup and User-Friendly Interface" What do you dislike about UserGuiding? Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It fee ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. CEO Computer Software Small-Business (50 or fewer emp.) 6/26/2024 "Straightforward and flexible" 5/5 What do you like best about UserGuiding? It has what we're looking for in terms of user onboarding, information banners, etc. Many of the other platforms include all kinds of other features that we really didn't need, so for our application the features it hits the mark. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Getting basics working was super easy but custom triggers were a little tricky to set up ans required code changes on our side. Additional customization will require more code changes. Some % of users still don't see the guides. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We primarily use it for user onboarding and calling out new features within our UI, as well as promoting other features or events like webinars. Review collected by and hosted on G2.com. Show More 10/22/2025 Current UserValidated ReviewerSource: Organic VF Vitor F. Product Manager Mid-Market (51-1000 emp.) 5/11/2023 "It's a must for scalable systems that require onboarding" 5/5 What do you like best about UserGuiding? There are several important features on userguiding. Guides can be set by usergroup and page address, giving a fine control over to whom the guides are shown. Hotspots are amazing to quickly point to a user a new feature, precisely when that feature is meaningful to the user. We also made a custom design so the tool blends better with our design system and looks like it's all connected Review collected by and hosted on G2.com. What do you dislike about UserGuiding? There aren't things I dislike, the support is always great, and we've accomplished a lot with the tool. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We use it to show new features to existing users, and provide guidance to the new users. It's certainly reduced our support calls/tickets on various "non-issues", and the users feel that we're talking directly to them, and the support tickets we do get are always meaningful in a product sense. It's definetely improved the communication with the user. Review collected by and hosted on G2.com. Show More 7/29/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Peter B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter B.") PB Peter B. CEO/CIO Small-Business (50 or fewer emp.) 9/4/2025 "Fantastic product" 5/5 What do you like best about UserGuiding? Ease of integration is one of the strengths of UserGuiding. It allows us to control our content external to the application so we can move at different paces to our product release schedule. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Nothing that I can think of. If I had to be critical the onboarding UI doesnt look as polished as I would like and some of my customers users have commented also. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding was adopted to solve two main issues. The first is the onbarding experience for our customers. We were looking for a way to educate the users on application user, consistently, but most importantly keep the content relevant as the application is always changing. The second is online help for our application that can work in any environment that is connected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Yarden Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yarden Z.") YZ Yarden Z. full stack team leader Financial Services Small-Business (50 or fewer emp.) 1/6/2026 "User-Friendly and Effortless Integration" 4.5/5 What do you like best about UserGuiding? Very user-friendly and intuitive to use Explain it easy to integrate with our platform Allows sending and tracking events quickly Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Flexibility when adapting to highly dynamic UIs can be limited Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We use UserGuiding in RIVO to reduce the load on Customer Success by making the product more self-explanatory. It helps users onboard faster, understand features independently, and minimizes the need for manual guidance and support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Beril .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beril .") B Beril . Customer success manager Small-Business (50 or fewer emp.) 2/4/2025 "User-friendly tool and Solution-oriented support team" 5/5 What do you like best about UserGuiding? I have been using UserGuiding so actively and they are so user-friendly and solution-oriented, making it easy to navigate and implement. The support team is highly responsive, providing quick and efficient results. Additionally, whenever I had a question, I received very fast and helpful support, which made the experience even better. We were able to go live in approximately two months. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Overall, my experience has been great, but it would be even better if we had more flexibility in customizing the shape and design of the guide steps. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We implemented it to help our users understand the our platform more easily and to track their progress, and it has been useful for us in this regard. Review collected by and hosted on G2.com. Show More 9/24/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/2/2025 "Intuitive Guides, Demanding Setup" 4/5 What do you like best about UserGuiding? I really like the possibility that UserGuiding offers me to communicate in various ways with my clients. It's amazing how it enables the integration of celebrations and other forms of engagement that perfectly connect with my workflow. Additionally, I appreciate the ease of use it provides for my product team, allowing them to operate independently without the need for a highly technical person to set everything up. This saves considerable time and effort, offering a rich catalog of alternatives for the solutions and ideas we have. The many configuration possibilities also increase the visibility of our efforts. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? UserGuiding requires a certain technical level, which can be challenging, especially in cases of highly customized demands. The support team sometimes has difficulty understanding these necessary customizations. Additionally, the initial setup was not easy, especially due to the need for technical knowledge to trigger information in the correct places on a single-page platform, which caused trigger conflicts. This led us to create alternative flows as a temporary solution. There is also an initial learning curve to understand which features to use to achieve my goals. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to build intuitive flows, facilitate communication with clients, and provide independence to the product team, avoiding the need for a technician. It also provides many alternatives for solutions and ideas. Review collected by and hosted on G2.com. Show More 12/15/2025 Validated ReviewerIncentivizedSource: Seller inviteAI Translated SB Silvia B. Analista de Produto Enterprise (\> 1000 emp.) 1/5/2026 "Intuitive Navigation that Increases Productivity" 5/5 What do you like best about UserGuiding? Navigation in UserGuiding is extremely practical and intuitive, which contributes to making our work more agile and productive. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? So far, I haven't found anything I didn't like about UserGuiding. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? With UserGuiding, we are able to help our clients use our tool more efficiently, which helps reduce the number of support tickets related to navigation questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Ajit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajit B.") AB Ajit B. 9/26/2025 "Decent Tool, Needs Pricing Adjustment" 3.5/5 What do you like best about UserGuiding? I find UserGuiding helpful because it guides new users on my platform, saving time and effort by providing clear directions on what to do next. This prevents users from bouncing off the platform. I appreciate the models and hotspots features, which enhance the user experience. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? {"I find the pricing of UserGuiding to be quite expensive, which makes me uncomfortable with the amount I'm paying. This high cost leads me to question the value I'm getting and consider the possibility of developing in-house capabilities as a more cost-effective alternative.","The guides sometimes don't work as intended, particularly in terms of the guides appearing at specific times or frequencies, which is frustrating and can interfere with user experience. This lack of reliability and clarity is annoying for both me and my users.","The initial setup, while not overly difficult, included some complex elements that required me to seek help and read tutorials. About 30% of the setup process was not easy and was time-consuming, which detracted from the overall experience."} Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding helps guide new users on my platform to prevent them from bouncing, saving me time and effort in onboarding. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Daniel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel P.") DP Daniel P. product designer senior Computer Software Enterprise (\> 1000 emp.) 9/24/2025 "Efficient Way to Share Updates with Clients" 4/5 What do you like best about UserGuiding? All customers can use it very easily. We can also register rules defining which URLs should or should not appear, which makes it much easier for the testing environment not to break. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Usability could be better, for example, when a user answers an NPS, there are different places to display customer data and another for the answers, it is not very clear which is which and then it is trial and error. The menus not clear, it`s hard find what we need. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I don't see a problem, there are many benefits for customers, the products that don't have userG yet, customers demand when we will have it, so here it is a success Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") TA Verified User in Accounting Small-Business (50 or fewer emp.) 9/24/2025 "Great for onboarding and easy implementation" 4/5 What do you like best about UserGuiding? UserGuiding has been a fantastic tool for streamlining our onboarding process. Setting it up was quick and straightforward, and the interface is very intuitive, even for non-technical team members. We were able to create interactive guides, checklists, and product tours without relying on developers, which saved us a lot of time. What stands out most is how easy it is to customize the experience for different user segments, ensuring that new users get exactly the guidance they need. The analytics are also helpful for tracking engagement and improving the flows. Overall, it’s a reliable, user-friendly solution that made onboarding smoother and more effective for both our team and our clients. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Loading the guides can take a while sometimes. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We don’t have the time or resources to build onboarding features from scratch, and UserGuiding solves that problem perfectly. It allows us to quickly create interactive product tours, guides, and checklists without relying on developers. This not only speeds up implementation but also ensures our users get a smoother onboarding experience, which ultimately improves adoption and reduces support requests. Review collected by and hosted on G2.com. 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