UserGuiding Reviews & Product Details

I love how UserGuiding provides a quick, easy, and flexible way to add messaging to our users, which is incredibly useful for implementing tool tips for product features or inviting users to participate in research studies. The ability to segment for specific users has proven to be extremely useful, allowing us to tailor the experience more effectively. Additionally, the visual WYSIWYG tooltip creator is a standout feature that greatly enhances usability and effectiveness. I also appreciate the ease of use that allows our product and marketing team to make adjustments on the fly, which is critical for dynamic environments and timely implementations. Review collected by and hosted on G2.com.

I find it difficult to test user guides with UserGuiding, as the connection tends to feel finicky. Sometimes it seems like our user guiding is set up correctly, but then it doesn't work for some users, and troubleshooting these issues has been quite challenging. Additionally, the initial setup was a bit difficult due to the back and forth required with our engineering team and managing two domains. Review collected by and hosted on G2.com.

- Easy to initially implement

- Good in-app product tours

- In-app product update notifications

- NPS & Surveys in-app

- Quick customer support answers Review collected by and hosted on G2.com.

- No knowledge base in the widget

- Analytics can be improved

- Guides can break when updating UI

- Not easy to have a Hubspot integration - unable to get NPS survey scores listed as a property under a contact/company so you can filter on this Review collected by and hosted on G2.com.

I appreciate the simplicity of UserGuiding, which allows for easy and quick implementation, thus saving valuable time. In just two days, we managed to integrate the platform without any difficulty, which greatly facilitated our operations. Additionally, the usability is a great advantage, as it became possible to customize the guides very simply and segment target audiences with ease. The fact that UserGuiding allows us to no longer rely on emails to notify our users is something I consider extremely positive, as we can communicate system maintenance and conduct surveys directly through the platform. Another aspect I value are the features like SISAT and NPS, which are integrated into UserGuiding and have helped us eliminate the costs of other tools we previously used. Financially, it is a tool that justifies its cost by promoting a significant reduction in operational expenses. For these reasons, the platform has proven to be a valuable investment for our company, and I highly recommend it. Review collected by and hosted on G2.com.

I don't like the fact that the editor has many save buttons. When I started using it, it was a bit complicated, especially when creating and editing banners, which made me forget to save a few times, especially when adding links. I believe that a single save button would be much more helpful and would assist new users. Review collected by and hosted on G2.com.

Working in Customer Success, I always faced the issues of effectively inviting customers to Webinars, get them to use new features, and master navigating through our product. With UserGuiding we now found a tool that enables us to improve in all three of those categories - we had up to three times as many webinar registrations through hotspots, customers that basically onboarded themselves through guides, and just a generally higher adoption. Review collected by and hosted on G2.com.

We had some issues when initially creating the segments that we wanted to use, which were quickly fixed with the support though. In general it would be great to have a bit more fine tuning done on the segment builder, but it works and does its job. 🤝 Review collected by and hosted on G2.com.

UserGuiding's simplicity and ease of implementation stand out. The product team is able to create impactful in-app experiences without dev resources, a significant advantage for the team.

Product walkthroughs excel at onboarding. We've seen activation rates improve as users are guided through core platform features, helping then understand the value quickly.

In-app pop-ups help deliver targeted messages for new features or event updates directly within the user's workflow. UI Customization ensures they blend with our brand guidelines. Review collected by and hosted on G2.com.

Instead of directing users to a separate product updates page in the knowledge base, consider repurposing the resource center or similar to act as an in-product updates. This icon could then serve as a central point for users to access all relevant updates directly within the product.

We have observed that beacon highlights appear when content is posted to the resource center, but not when a new module is added. For consistent visibility, it would be beneficial if adding a new module also triggered a beacon highlight. Review collected by and hosted on G2.com.

I appreciate the practicality of using the UserGuiding platform and the customer service, which are aspects that make the experience quite pleasant and efficient. The integration that helps create guides and hotspots is wonderful, allowing users to be taught how to use new features or smaller elements that might go unnoticed in complex systems. Additionally, the initial setup was very easy, which is a big plus. At the moment, everything works perfectly, which demonstrates the stability and quality of the software. This positive experience leads me to give a score of 10 on the recommendation scale, as I truly believe that UserGuiding offers significant value. Review collected by and hosted on G2.com.

nothing, it's all very good Review collected by and hosted on G2.com.

Multifunctional and easy implementation into our product. Review collected by and hosted on G2.com.

The possibility to change the design of modals. Review collected by and hosted on G2.com.

Drastically improves the customer journey! Customers do not want to think and get lost in tutorial videos. Only to fail to solve their problem. Further, going on a scavenger hunt through our menu trying to figure out what to do. It's just a frustrating experience. So when UserGuiding can simply say, "want this outcome?" ... then just follow the guide and they're done! It's crazy how much less effort is needed with UserGuiding's guides. Review collected by and hosted on G2.com.

I didn't realize when signing up that I had to add a "container" in my source code. This does require a bit of technical skills. Fortunately, for us our dev team figured it out quickly and we were off the the races. Review collected by and hosted on G2.com.

What I like best about UserGuiding is how it goes far beyond onboarding flows. Over time, I’ve started exploring more of the platform's functionalities, especially the Resource Center and Knowledge Base, which have become essential in delivering contextual help to users without interrupting their journey. I’ve also started experimenting with Surveys to gather feedback directly within the product, which is helping us better understand how users interact with specific features.

Another great aspect is the flexibility it offers for more advanced use cases. By calling UserGuiding components directly through HTML, we've been able to customize the experience with the help of our development team, integrating guidance and resources more deeply into our platform’s interface.

We've encountered a few occasional issues along the way, but they were all resolved using a combination of internal development support, the platform's help center, and UserGuiding’s own support.

On the technical side, implementation has remained simple and smooth, and the troubleshooting tool continues to be useful for identifying potential issues early. The support team is consistently excellent — responsive, thoughtful, and really committed to helping. The AI-powered chatbot does a great job of understanding the product and pointing you in the right direction, but what really stands out is the human support. When we hit a more complex issue, the team took ownership and got it solved quickly and effectively.

Overall, UserGuiding has grown into a strategic tool for us, bridging UX, support, and product — and helping us deliver a better, more intuitive experience to our users. Review collected by and hosted on G2.com.

How MAU works, and how it stops everything when it reaches the maximum that was contracted. This blocking behavior is somewhat abusive and breaks what was agreed upon. The proper approach should be to deliver the materials up to the contracted MAU limit, ensuring that the service remains consistent with the terms established. That said, we were able to solve our MAU issue after correctly implementing user tracking and waiting a few weeks for the MAU count to reset and "clean" itself based on the proper usage.

Additionally, while the AI support chat is helpful and often provides useful guidance, it does occasionally get things wrong or fails to solve more specific issues. It might benefit from more targeted training or refinement. It’s definitely useful, but still not quite at 100%. Review collected by and hosted on G2.com.

This was a game changer, suddenly our users were getting help at their fingertips as well as it being contextually aware. The tool is very simple to administrate and create content. The logs are very insightful as to what is being consumed by the users. Implementation was quick and easy, once you got the hang of things you were speedy gonzales with content creation. In the early days the Customer Support was excellent and helped us in tricky situations. Review collected by and hosted on G2.com.

The publishing/promotions of your content could be better especially if you have multiple environments as you end up having to create the same thing 2 or 3 times Review collected by and hosted on G2.com.