--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 771 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 771 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 771 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. (126 reviews) - Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. (78 reviews) - Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. (66 reviews) - Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. (60 reviews) - Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. (28 reviews) - Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. (17 reviews) - Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. (17 reviews) - Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. (16 reviews) - Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. Great tool for tutorials, alternative for hours of coding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about UserGuiding?** Even if you aren't a technical person, you can still use this tool and handle most of the setup on your own. You can then simply ask the developers to spend a few minutes integrating it with their code. **What do you dislike about UserGuiding?** The trial period is quite short and doesn't provide enough time for situations like ours. We were developing a proof of concept to present to investors, and since our budget was limited, we would have appreciated a longer trial. The monthly cost is also quite high for small teams, and as far as I can tell, there isn't any regional pricing available. While the pricing might make sense for larger teams, it's challenging for smaller groups with tight budgets to afford and sustain. **What problems is UserGuiding solving and how is that benefiting you?** We were working with a highly complex product in a challenging environment, featuring many pages that had been designed primarily by a small group of main users. When it came time for the rest of the team to adopt the product, we found ourselves spending hours on training sessions, and even then, some issues remained unresolved. However, with user guiding, we no longer needed to hold onboarding sessions for new users. ### 2. Its been a very outgoing and easy experience **Rating:** 4.5/5.0 stars **Reviewed by:** Yashwanth N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about UserGuiding?** The most i love about Userguiding is how it handholds the user into making them understand, how each component of the product works. Another thing is Userguiding is required to making user implement or use the features of product as in their mind, and the frequency or amount of userguiding contents makes it easy to integrate the information to the user, and sometimes, even replaces the need for the Customer support. **What do you dislike about UserGuiding?** Sometimes, the content of userguiding becomes too much that might lead to information overload for the users. **What problems is UserGuiding solving and how is that benefiting you?** The most important problem that it solves is how to got through the software and understand how the feature of the product works. Userguiding simplies it, saving time and energy. ### 3. Easy to use and helps in understanding the complex features with good walk throughs **Rating:** 4.5/5.0 stars **Reviewed by:** Manish S. | Technical engineering manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about UserGuiding?** The tool is very intuitive and helps me to understand the newly launched features without the help of the any humans which reduces a lot of time and I don't have to wait for any docs or walk through to play with the feature. this helps me to keep myself up to date with all the features that are being launched in the product. **What do you dislike about UserGuiding?** though it helps me to understand the features without any human interventions,the UX can be a little more user centric which can grab the user attention and hooks them **What problems is UserGuiding solving and how is that benefiting you?** - walk through of the new features with very minimal efforts - helps to understand the state transitions from one step to another step ### 4. Great Design, But Lacking Essential API Features **Rating:** 2.5/5.0 stars **Reviewed by:** Jay E. | technology lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about UserGuiding?** Nice Design for the sidebar , ability to have knowledge hub **What do you dislike about UserGuiding?** There are quite a few features missing. For example, there is no API endpoint available to pull or submit articles to the knowledge hub. Additionally, there is no API endpoint to manage notifications or to add articles to the sidebar. poor ai chatbot experience **What problems is UserGuiding solving and how is that benefiting you?** We use it to notify clients on our account portal for new updates and service status as well as the knowledge hub **Official Response from Kemal Yardimci:** > Thank you for taking a moment to leave your review. We’re always working to improve the experience, and we’d be glad to understand your setup better so we can support you more effectively and hopefully earn a higher score next time. If you’re open to a quick chat, you can reach me at kemal@userguiding.com. Kind regards, ### 5. Great for product flows, surveys, and release notes management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about UserGuiding?** It's easy to use once you're setup. UserGuiding frequently releases updates and improvements which I really appreciate. Their customer support team is outstanding, always very helpful and responsive. Lately, I've been using the Products Updates feature the most which has made it very easy to manage release notes. **What do you dislike about UserGuiding?** Creating attributes required engineering effort which was a time consuming process especially that our dev team is small and overwhelmed. Writing text in RTL and LTR in one text block sometimes messes up the punctuation - we use images of text to bypass this issue. **What problems is UserGuiding solving and how is that benefiting you?** Our customers rarely check their mailboxes. Instead of reaching out to them via other means of communication, we place the release notes in-app, making it easier to update them with our progress. We also sometimes have urgent announcements which we communicate to clients using the pop-ups (one-step guide). ### 6. For my logistics SAAS business, I had to onboard and train users in just a few steps. **Rating:** 5.0/5.0 stars **Reviewed by:** Batuhan T. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about UserGuiding?** I can easily stay in touch with my users, train them, and deliver personalized communications based on their segments. It's ideal for addressing user concerns in my live system. Very easy to install and set up **What do you dislike about UserGuiding?** I may sometimes experience slowdowns due to experience when adding guides to the panel. **What problems is UserGuiding solving and how is that benefiting you?** I train my users and stay in touch with them instantly. It's a fun solution for interacting with thousands of users. ### 7. Good tool — fast, effective **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago L. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about UserGuiding?** Also it is a great tool to comunicate updates to our users. **What do you dislike about UserGuiding?** At this time I have nothing more to add to. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps me communicate updates to our clients in a fast and consistent way, right inside the product. It's improving how we deliver changes and guide users through new features. We're also preparing to use it fully for gathering feedback, NPS surveys, and to embed our knowledge base — turning it into a central point for user communication and support. ### 8. Glad we switched from a competitor to Userguiding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UserGuiding?** It's really easy to use! Implementing it was so smooth and quick and it's easy enough to get your own head around without needing training. The customer support is good too, especially during implementation **What do you dislike about UserGuiding?** Nothing! It's great, I don't have anything that I dislike **What problems is UserGuiding solving and how is that benefiting you?** We are able to have a knowledge base for customers to self-serve which saves us time in answering queries they can find the answers to themselves. We also use it to announce new features and gives visibility of this to all our clients, so everyone is up to date with new changes and we don't have to communicate these separately, it's all done within our product. ### 9. Agility and process development **Rating:** 5.0/5.0 stars **Reviewed by:** Ives Lorran S. | Designer de experiencia do usuário (UX Designer), Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about UserGuiding?** To be able to build dynamic guides that make a difference in the daily lives of end users. **What do you dislike about UserGuiding?** I think they could create a few more configuration templates for the guides, maybe something focused on back-end management to make it easier to create by linking with processes already created on websites, for example. **What problems is UserGuiding solving and how is that benefiting you?** The creation of guides and the ease of visualizing their results/data is helping us a lot in the processes of development and creation of new business models. Besides, the intuitive research is generating many positive results for our business. ### 10. Helpful support team, but the platform could be more intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Ana Paula R. | product owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about UserGuiding?** The support team is very responsive and helpful when it comes to specific questions. They provide clear and timely answers, which makes a big difference during onboarding and setup. **What do you dislike about UserGuiding?** The platform can feel a bit complex at first, especially for users without a technical background. Some flows aren't very intuitive and could be simplified. Also, it would be great if the platform supported more languages besides English — this would improve accessibility for international teams. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us reduce onboarding friction and support requests by guiding users directly within our platform. It allows our customers to learn by doing, which improves feature adoption and reduces the dependency on our support team. This not only enhances user experience but also saves time for both our clients and our internal teams. ### 11. Very efficient and straight to the point service. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateus R. | User Experience Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about UserGuiding?** The organization of the system is easy and intuitive. So far, I haven't had any difficulties working with it. The way to create a list of users is very useful for combining system parameters. **What do you dislike about UserGuiding?** I believe there could be more customization options so that the theme looks more like my system. Even by customizing colors and fonts, I still feel that the user has the impression that something is "connected" to the product. The Chrome extension presents errors weekly, which makes me reinstall and restart the PC to get it working again. **What problems is UserGuiding solving and how is that benefiting you?** Collect quick feedback with surveys Accelerate onboarding during the trial Create a quick guide with the help center ### 12. Great for promoting your product to new customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about UserGuiding?** It's great for promoting your product to new customers. **What do you dislike about UserGuiding?** The module editing interface has some issues. **What problems is UserGuiding solving and how is that benefiting you?** Customer engagement. ### 13. Platform and support efficient and that resolve our problems **Rating:** 5.0/5.0 stars **Reviewed by:** Elivelton P. | CRM Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about UserGuiding?** Easy way to solve small ux problems, with fews clicks you can published a experience. And the best customer support of the niche. **What do you dislike about UserGuiding?** I missed more interactions with elements. It´s a little frustrating when you need more customization. **What problems is UserGuiding solving and how is that benefiting you?** It was relatively easy to implement. Eaching their help desk is incredibly easy and that is a strength. The biggest benefit is the gain in touchpoints with my clients. ### 14. Helpful Support, But Publishing Workflow Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about UserGuiding?** The chat agent when I need help is super nice in UserGuiding. It brings up relevant help articles that include videos. **What do you dislike about UserGuiding?** Navigating between the Chrome extension and publishing changes in the panel is tough. Many times, I have to publish, clear cache and then can review published changes. **What problems is UserGuiding solving and how is that benefiting you?** Right now, we use it to publish our knowledge base, host tooltips and are dipping our toe into creating onboarding modules. **Official Response from Kemal Yardimci:** > Thank you for taking the time to share your thoughts. It is great to hear that our support team and in-app help resources have been useful for you. Your point about the workflow between the Chrome extension and publishing is important. This experience should feel smooth, and we would like to understand your process a bit better so we can help you optimize it or identify what might be causing the extra steps. If you are open to a quick call or catch-up, we can review your setup together and make sure you are getting the best experience as you continue expanding into tooltips, the knowledge base, and onboarding modules. We would be glad to support you further and hopefully earn a higher score next time. If this sounds helpful, you can always reach me at kemal@userguiding.com. Kind regards ### 15. Great product, a big facilitator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about UserGuiding?** What I like most about UserGuiding is the ease of creating interactive and guided experiences without needing code, helping users understand the product quickly and increasing adoption in a practical, customizable, and efficient way. **What do you dislike about UserGuiding?** What I don't like about UserGuiding is that, although practical, it may have limitations in advanced customization and integration with some systems, as well as slightly slow performance on heavier pages, impacting the end user's experience. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the problem of inefficient onboarding by helping to guide new users within the product without relying on the technical team. This benefits me by reducing recurring questions, accelerating the learning curve, and increasing customer satisfaction and retention. ### 16. Great suite of features, easy to set up and use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about UserGuiding?** The variety of products in a single platform - the knowledgebase, product updates and support widget, NPS scoring and user onboarding tooltips are amazing. **What do you dislike about UserGuiding?** We expected the top tier subscription that allows for multiple brands would work for us to have at least 2 company KBs and tools with differently branded tools for each one. That's sadly not the case. Not sure why you can only have one lot of branding across different profiles. **What problems is UserGuiding solving and how is that benefiting you?** Delivers release notes and product updates directly into our customer portal Lets us collect NPS scores Improves customer onboarding during registration and trial ### 17. Very good, but can be improved! **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno V. | UX/UI Designer | Product Designer, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about UserGuiding?** It performs very well at what it is designed to do. Its easy to implement, the customer support helped a lot with my doubts! **What do you dislike about UserGuiding?** At first, its a little bit hard to understant all the features! **What problems is UserGuiding solving and how is that benefiting you?** It has been helpful for us during the user onboarding process! ### 18. When doing Customer Support you might need"customer support" and UserGuiding is brilliant. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Head of Customer Success & Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about UserGuiding?** UserGuiding is a super helpful tool when needing to onboard new customers or presenting your current customers with changes made on the website. As a software company we need to ensure that our customers are aware of new features and updates to the site, and here UG has been a great tool. We can choose what to expose what kind of user group with, how many times they should see it, what they would need to do to complete certain tasks etc. And it is super easy to integrate! And when you've hit the wall trying to do something, they have an amazing support team, where I had great help from Simay. **What do you dislike about UserGuiding?** It can be hard figuring out, what is not working if you have published a guide and it won't show on the website. The whole part of figuring out what's missing can take a long time, despite very good videos in the Academy-section. **What problems is UserGuiding solving and how is that benefiting you?** The easiness of onboarding new customers and exposing existing ones with new features and updates ### 19. Great set of features for the cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about UserGuiding?** UserGuiding offers incredible value for its price point. The interface is intuitive, making it easy to create product tours and onboarding flows without needing any development knowledge. We were up and running quickly thanks clear documentation and speedy support. **What do you dislike about UserGuiding?** There is a bit of a learning curve however that is to be expected with any new software. Additionally, the integrations are somewhat limited however that could also be partially due to the other party involved. **What problems is UserGuiding solving and how is that benefiting you?** Visibility of user interactions within our software Ensuring new users have relevant information on initial login ### 20. Userguiding simplifies the day-to-day of digital products **Rating:** 5.0/5.0 stars **Reviewed by:** Marcia A. | Gerente de Produto, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about UserGuiding?** The ease of creating and publishing guides and announcements. When we need help, the support is very efficient, in addition to having many resources. **What do you dislike about UserGuiding?** Sometimes the guide doesn't appear after publishing and it's hard to understand why. You have to go by trial and error. **What problems is UserGuiding solving and how is that benefiting you?** Facilitate communication and data collection from users. ### 21. Easy to create Campaigns, User-Friendly UI with some UI Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj J. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about UserGuiding?** Quite efficient and easy to use. Also significantly cheaper than other available tools. **What do you dislike about UserGuiding?** UI/UX can be improved slightly but overall does the job well. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps showcase surveys and run campaigns smoothly without tech involvement, with ease of use and regular email updates enhancing my workflow. ### 22. Solid customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. | co-founder / ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about UserGuiding?** I got stuck with one of my guides. And support response time was fast and sent me screenshots of the exact setting that needed to change. They were fast and accurate with their support!! **What do you dislike about UserGuiding?** Installing the container code was a bit more involved than I was expecting. Not unreasonable just more work than expected. **What problems is UserGuiding solving and how is that benefiting you?** User adoption. Knowing where to go and how to use our software. Our first goal to is to reduce support tickets and boost user activation. ### 23. Solid No-Code Tool for Learner Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about UserGuiding?** UserGuiding makes onboarding completely self-service. I love how easy it is to build interactive guides and checklists without needing any code. It means our learners can get support exactly when they need it — whether they're setting up their profile or navigating our course dashboard. The fact we can update and reorder content on the fly is a game changer for a fast-moving training provider like us. **What do you dislike about UserGuiding?** The content management side could be more intuitive — for example, renaming guides or categories isn’t always obvious, and sometimes simple edits take more clicks than expected. It would also be helpful to have more control over redirect behaviour between guides when learners move across pages **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us solve the challenge of onboarding adult learners to our online platform without overwhelming them. Instead of relying on long manuals or support tickets, we use interactive guides and checklists that walk learners through setting up their profile, accessing timesheets, and navigating their course area. It’s reduced the number of support requests, improved learner confidence, and allowed our team to focus more on teaching and less on troubleshooting ### 24. Great product for online help **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | IT Director/CISO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about UserGuiding?** UserGuiding is fairly intuitive to use and easy to deploy in the environment. It offers great functionalities for an affordable price. **What do you dislike about UserGuiding?** It still takes a bit of adjustment to adjust the UI and where you want to place your content. This aside, the product has improvements on the roadmap and will become better overtime. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding allowed us to integrate a self-service documentation and process to improve the usability of our own product. Having such a tool is a great asset for your customers to start using your product and be effectively guided through the process. ### 25. Practicality **Rating:** 3.0/5.0 stars **Reviewed by:** Marcio I. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about UserGuiding?** She has tools that help with your site. They are easy to implement, have a good administrative portal, and minimize development. **What do you dislike about UserGuiding?** We had some difficulties during implementation and support. It took a while for the problem to be resolved. The visual is not very appealing. The price is also somewhat high. **What problems is UserGuiding solving and how is that benefiting you?** Creation of platform usage guides, surveys, and notices. ### 26. The tool exceeded our expectations and brought real value to our operation. **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo F. | UX Lead, Design, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about UserGuiding?** The platform stands out for its ease of use and intuitive interface. The features are well integrated, which facilitates the creation of flows and guides without technical complexity. Additionally, the support is agile, attentive, and efficient, always ready to help. This, combined with the ease of implementation, makes the adoption of the solution quick and uncomplicated. **What do you dislike about UserGuiding?** So far, I have no negative points to highlight. On the contrary, the tool has met all the needs and continuously added value to our products. **What problems is UserGuiding solving and how is that benefiting you?** It has helped our UX and CX teams to listen to and take care of our customers. Tours, hotspots, and surveys are the ones we use the most. ### 27. Easy to use and functional, ideal for onboarding and communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about UserGuiding?** It is easy to use and has many useful features for both onboarding and product communication. **What do you dislike about UserGuiding?** We just started with the implementation and so far we are happy. **What problems is UserGuiding solving and how is that benefiting you?** It is mainly helping us to have a scalable onboarding system that supports the Customer Success team. But also to maintain constant and direct communication with our clients about adjustments and new features on the platform. ### 28. A fantastic all round product **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. | Integration and Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UserGuiding?** UserGuiding provides a great all-in-one solution for creating interactive product tours, onboarding flows, and in-app guidance. It has saved our team a lot of time integrating multiple products by using this unified product **What do you dislike about UserGuiding?** The initial set up can take some time but this is only due to the amount of features provided but these can all be rolled out separately **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding has helped us providing step-by-step guides directly on our software and also provided us with an outlet for product updates and a knowledgebase ### 29. UserGuiding increased the autonomy of the designers, with efficient support and extensive documentation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about UserGuiding?** UserGuiding has been fundamental in increasing the autonomy of our product designers, allowing them to implement tutorials, FAQs, and surveys directly on the site without relying on the Software Engineering team for development. Additionally, the available documentation is extremely comprehensive, covering various questions and use cases, which further facilitates the process. When we needed support to install UserGuiding in our application, which uses NextJS, the support team was extremely efficient and helpful, providing quick and accurate solutions. **What do you dislike about UserGuiding?** The only point of improvement for UserGuiding would be the inclusion of a specific section in the official documentation about the installation options of the tool in applications with NextJS. Although the documentation is quite comprehensive, more detailed guidance on this specific framework would further facilitate integration for teams using NextJS. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is solving dependency issues for the Software Engineering team, allowing product designers to create and implement tutorials, FAQs, and surveys directly on the site without needing developer intervention. This not only increases the design team's autonomy and frees up the engineering team to work on other features, but also speeds up the implementation of onboarding resources, helping users to better understand the platform's features and use them more efficiently. ### 30. Highly user-friendly solution and open for feedback - great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny A. | Head of Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about UserGuiding?** User friendliness, and fast support when required. Also a solution that actively listens to their users and provides great support! **What do you dislike about UserGuiding?** Nothing particular. I have missed some product analytics features but these are being added now. **What problems is UserGuiding solving and how is that benefiting you?** Helping end-users to get onboarded onto our product ### 31. Amazing product. Would highly recommend if you are looking for the "WOW" factor for your products **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. | General Manager / Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about UserGuiding?** This product is able to integrate with any web application and make "the" difference within minutes. I was blown away by the ease of the integration and interface is simple and easy to use. **What do you dislike about UserGuiding?** Nothing. It has been one of the easiest product onboarding experiences we have had to far. **What problems is UserGuiding solving and how is that benefiting you?** Amazing user onboarding experience for our customers. But the most critical factor for me was the fact that we can contol the content of our user guides independently from our application. **Official Response from Efehan Çelik:** > Wow! Peter, we appreciate you writing this amazing & honest review about our product. We are delighted to provide you with a way to manage the in-app experience independently without the need for your tech team's involvement. I just reached out to you to learn more about the business outcomes & feedback that you receive from your customers after implementing UserGuiding. Can't wait to hear the detailed insights from your end! Efehan, CSM @UserGuiding ### 32. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about UserGuiding?** UserGuiding is a Game-Changer for User Adoption! UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer. What I love: ✅ Super intuitive, no-code setup ✅ Smooth onboarding experience for new users ✅ Great customization options to match our branding ✅ Responsive and helpful customer support Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀 Highly recommend! **What do you dislike about UserGuiding?** Its a natural fact in SaaS, but some bugs are there that can be fixed with **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is solving the challenge of user adoption and onboarding by making it easy to create interactive guides, tooltips, and walkthroughs without relying on developers. This has been a huge benefit for us because it helps new users get up to speed quickly, reduces support requests, and ensures that key features don’t go unnoticed. By improving our onboarding process, UserGuiding has directly contributed to higher engagement, better retention, and a smoother user experience—all of which are critical for growth. 🚀 ### 33. An Efficient Onboarding Tool for Better User Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Onur N. | Customer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UserGuiding?** UserGuiding for me is a a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs. Another highlight for us is its customization and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement. **What do you dislike about UserGuiding?** UserGuiding can sometimes feel limited in customization, especially when compared to more advanced onboarding tools. Additionally, the performance can be inconsistent, with occasional lag or slow loading times affecting the user experience. Which does not appear regularly **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us to solve the problem of inefficient customer self-service by enabling us to create interactive guides, tooltips, and onboarding flows that empower our customers to find answers on their own. This reduces reliance on customer support, decreases ticket volume, and improves customer satisfaction by providing real-time, in-app assistance exactly when and where our customers need it. ### 34. Easy to Use, Agile Support, But Little Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about UserGuiding?** I like the ease of use of UserGuiding, which is not difficult to set up or operate. It has helped me deliver messages to product users without the need for technical programming knowledge. I appreciate the promptness of the support provided. **What do you dislike about UserGuiding?** The configuration of new elements in UserGuiding has few customization options. The product update pages follow a very well-defined pattern, allowing for little customization. **What problems is UserGuiding solving and how is that benefiting you?** The tool assists teams without time or developers in communicating value propositions to users, facilitating the delivery of messages without the need for technical programming, using banners, tooltips, and updates. ### 35. UserGuiding greatly improves our in-app usage and onboardings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about UserGuiding?** Useronboarding happens automatically and the usage increased since using it **What do you dislike about UserGuiding?** some features are restricted in the cheaper plans which is ok but if you are revamping it with many people working on it at the same time, it can be restrictant **What problems is UserGuiding solving and how is that benefiting you?** onboarding and usage of certain features ### 36. Best cost-benefit we found on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Igor R. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about UserGuiding?** Their customer support is highly responsive, and the interface is quite intuitive. The platform offers extensive customization options, and we were able to seamlessly implement our design system into the tool. According to our product analytics tool (Fullstory), our campaigns have been displayed to the exact number of users intended, demonstrating that UG is a reliable solution. **What do you dislike about UserGuiding?** The "Guides" feature has some issues when users need to navigate across pages—nothing we couldn’t work around, but definitely an area that needs improvement. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding has helped us collect feedback and connect users with features we previously struggled to promote effectively through traditional methods like email. ### 37. Great way to give the details of screen before user starts to use it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about UserGuiding?** what this graph shows why its here, we use to give them a same answers and explanations we had our knowldge base but clients are lazy to go and read rather they wanted a quick answer, so userguiding hepled us here in this problem very well to give a user on spot explaination on screen when they land before they start to interact they knew what is this and how this works. Review section also helps us to understnd what the user wants to see and how much it's helping them **What do you dislike about UserGuiding?** As of now, nothing, but may give once I find anything **What problems is UserGuiding solving and how is that benefiting you?** Explaining the screen and the purpose. ### 38. The Best Product Adoption tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about UserGuiding?** We have been using UserGuiding at VHSYS for almost two years, and this tool has significantly enhanced user adoption. It was easy to integrate and enabled us to create a seamless onboarding experience within our software. **What do you dislike about UserGuiding?** API needs more endpoints and possibilities to use. **What problems is UserGuiding solving and how is that benefiting you?** We have a software with 7-day-trial, and UserGuiding plays a key role in our onboarding process. We have many differents ways to onboard based on the specific business segment of each user ### 39. Streamlined Onboarding and Exceptional User Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Connor P. | Infrastructure Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about UserGuiding?** UserGuiding has significantly streamlined our onboarding process by providing interactive guides and intuitive tools. It’s incredibly easy to set up, and the analytics provide clear insights into user engagement. The ability to customise guides to match our branding adds a professional touch, and the support team is always helpful and responsive. **What do you dislike about UserGuiding?** Honestly, there's very little to dislike. However, it would be great to see even more advanced customisation options and a few additional templates to make creating guides even faster. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding has helped us overcome the challenge of effectively onboarding new users to our SaaS platform. By providing step-by-step guides and interactive tutorials, it has significantly reduced support requests and improved user adoption rates. The analytics tools also allow us to identify areas where users struggle, enabling us to make continuous improvements to the user experience. This has resulted in increased customer satisfaction and retention. ### 40. Using UserGuiding mainly to launch surveys within our application **Rating:** 3.5/5.0 stars **Reviewed by:** Patricia S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about UserGuiding?** Quick survey setup. Well organised. Intuitive platform. **What do you dislike about UserGuiding?** Trial of surveys before activating. To test UX & UI **What problems is UserGuiding solving and how is that benefiting you?** Quick collection of feedback from our end users in a segmented manner. ### 41. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UserGuiding?** The service provided by UserGuiding is very simple and easy to understand. Also the people working help you alot which is a good sign. I wanted to implement a guide and it was very easy to implement the steps for the guide. **What do you dislike about UserGuiding?** There is nothing that I can think of as of now. **What problems is UserGuiding solving and how is that benefiting you?** It is helping onboard users using the guiding feature they provide. ### 42. User onboarding made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kieran W. | Operations Marketing Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about UserGuiding?** After significant research and extensive testing into onboarding products for our new SaaS product, we decided on Userguiding after understanding their product to be the best out of the bunch. With AI chatbot integration, seamless checklists and significant segmenting they blew the competition out of the water. The customer support so far has been incredible, with help whenever we have asked. With a line of code it was very easy to implement for our developers within the product. **What do you dislike about UserGuiding?** Not a lot of dislike for the product to be honest, everything has been very easy to get a grasp of and implement. **What problems is UserGuiding solving and how is that benefiting you?** For new users they found it slightly overwhelming to get started with our product, by segmenting the product and making it easier to understand. This also will help to reduce inbound calls to our customer service with the implementation of the AI chatbot. ### 43. Accessible, flexible platform for FTUEs and in-app notifications **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UserGuiding?** Easy to learn how to use and get up to speed on basic functionality **What do you dislike about UserGuiding?** There are limits to the customizations available, so the ultimate visual design of the elements displayed in our app is dictated by the controls available in their WYSIWYG editor. **What problems is UserGuiding solving and how is that benefiting you?** We're using UserGuiding for platform adoption via a FTUE checklist, and we also use UserGuiding to show timely notifications about webinars, user research outreach, and new features. ### 44. Really easy to use tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about UserGuiding?** Really easy to use and provides a variety of tools for us to use with clients and provide them with easy to find support. **What do you dislike about UserGuiding?** There's nothing I would really say I dislike currently. **What problems is UserGuiding solving and how is that benefiting you?** Providing an easy to use tool to provide clients with information across our products, giving them how to's and making them aware of updates. ### 45. Very useful to manage communication without needing a dev **Rating:** 5.0/5.0 stars **Reviewed by:** Elise M. | Lead sustainable buildings engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about UserGuiding?** It eases a lot the process to communicate changes to our clients without taking some valuable dev time. It allows also to fine tune the communication after its first release. Very practical. **What do you dislike about UserGuiding?** for now I don't have anything that comes to mind **What problems is UserGuiding solving and how is that benefiting you?** We make a Saas in my company, so it means our software can have a lot of updates. User guiding is easing the process of communication with our user so that they get the news when a new feature is released or when a bug is fixed. Usually, the PMs in our company use it, I am on the expertise knowledge side and can also be using it. ### 46. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about UserGuiding?** Easy to navigate, and excellent support. If you do get stuck, their support team is there to assist. **What do you dislike about UserGuiding?** No downsides yet. With any new platform, there are learning curves, but nothing that hasnt been handled! **What problems is UserGuiding solving and how is that benefiting you?** It's helping guide our users through our digital platform with ease. The walk through and videos that we can create and add to our site are so valuable. ### 47. Easiest way to give customers what they need **Rating:** 5.0/5.0 stars **Reviewed by:** Paul R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about UserGuiding?** I've been looking for a product like this for years. Instead of making videos and screen shot walk throughs that go out of date, simply walk customers through your application. Seems easy, but there is a tone of nuance like first time customers vs returning, power users vs occasional users. This makes the how do I.... questions go away. Yes your app should be super easy to use but lets be real, no matter how good your UI, customers always have questions. Implemenattion was pretty straight forward. We integrated the system easily so we could do targeted support on the target pages to avoid overwhelming customers. The Customer Support team at UserGuiding has been very patient and helpful. They are located across the globe so we can get help whenever needed. **What do you dislike about UserGuiding?** I'm not sure how the usage base pricing will go. Tracking users in a 30 day window seems like unecessary complication and hard for me as a customer to reconcile. UserGuiding is very transparent showing you users at a glance. We will see how that goes.With that I believe the pricing is fair for all they provide. **What problems is UserGuiding solving and how is that benefiting you?** We can provide walk through style help to individual customers at scale. Simple straigh forward answers anytime. This helps us retain and add new customers at scale. ### 48. Experience with Userguiding at Sponte **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana M. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about UserGuiding?** Userguiding impresses with its practicality and usability. Being no-code, we were able to integrate and implement it in our software in just a few days. The tour assists us in launching new features and also in promotions. We have centralized all our help materials in the knowledge base, which has greatly facilitated our daily operations. It is highly customizable and always brings innovations and improvements, the support is excellent, assisting us with agility. **What do you dislike about UserGuiding?** Userguiding does not allow the separation of materials by container in the knowledge base and resource center, which makes it difficult to implement in more than one software with the same account. **What problems is UserGuiding solving and how is that benefiting you?** With UserGuiding, we were able to centralize our help materials in the knowledge base. We managed to create guided tours for automated onboarding. We can accurately notify our users about new version updates and also create marketing materials for cross-selling. We also use surveys, not only to obtain NPS, but also to get users' opinions on launches among other surveys. Best of all, we can track the consumption of materials through detailed indicators and create goals and reports. Segmenting users for access to certain information also greatly assists in day-to-day operations. ### 49. Great System for user walkthroughs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about UserGuiding?** Great system for user walkthrough and onboarding purposes **What do you dislike about UserGuiding?** after you have many users and deployed a lot of walkthrougs, you can see a small bit of lag but its just minor **What problems is UserGuiding solving and how is that benefiting you?** Product adoption and onboarding ### 50. Excellent tool and support, every day I explore the features of UG I like it even more! **Rating:** 5.0/5.0 stars **Reviewed by:** Veridiana F. | UX Designer Senior, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserGuiding?** I like the features it offers, the details at the time of publication, and the ease of use. **What do you dislike about UserGuiding?** I haven't found any disadvantages so far; on the contrary, compared to other tools I've used, I only see advantages. **What problems is UserGuiding solving and how is that benefiting you?** Surveys, customer feedback, onboarding, usage guidance, quick notification modals, and information segmentation. ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+04%3A52%3A33+-0500&secure%5Bsession_id%5D=255a5de3-823d-472b-869b-97cf47d6d9b1&secure%5Btoken%5D=f437dcf5a36d05ab5daae5685e2659bd7c0f5cb8b418a1bfa9c482d8d8f088c7&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (116 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)