--- title: UserGuiding Reviews meta\_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 772 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 772 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserGuiding Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [(126 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [(78 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [(66 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [(60 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [(58 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [(28 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [(16 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [(14 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserGuiding ##### 1. Ease of Use Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [ See 126 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 2. Customer Support Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [ See 78 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) See Related User Reviews ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "UserGuiding Supercharges Onboarding and Boosts Customer Retention" What do you like about UserGuiding? I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features. With this tool, we have greatly reduced ##### 3. Easy Setup Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [ See 66 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) See Related User Reviews ![Yigal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yigal G.") YG Yigal G. Mid-Market (51-1000 emp.) 5.0/5 "Seamless NPS Management, Intuitive and Cost-Effective" What do you like about UserGuiding? I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that a JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ##### 4. Intuitive Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [ See 60 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 5. Helpful Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [ See 58 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ### 5 Cons or Disadvantages of UserGuiding ##### 1. Limited Customization Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [ See 28 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you dislike about UserGuiding? The analytics are basic and it has limited options for customizing more complex guides. MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 2. Missing Features Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) See Related User Reviews ![Hani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hani S.") HS Hani S. Mid-Market (51-1000 emp.) 5.0/5 "Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience" What do you dislike about UserGuiding? Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box opti MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 3. Mobile App Limitations Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) See Related User Reviews AB Arturo B. 4.0/5 "Effortless Onboarding with Competitive Pricing" What do you dislike about UserGuiding? Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. ![Rachael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael M.") RM Rachael M. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Product Marketing Tool" What do you dislike about UserGuiding? I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile ap ##### 4. Learning Curve Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [ See 16 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. 4.5/5 "Steep Learning Curve, But Incredibly Flexible and Effective" What do you dislike about UserGuiding? I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a AB amelie b. 4.0/5 "Efficient Guidance with Responsive Support" What do you dislike about UserGuiding? I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation ma ##### 5. Editing Difficulties Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [ See 14 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you dislike about UserGuiding? Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it JC Jack C. 4.5/5 "Fast Setup and User-Friendly Interface" What do you dislike about UserGuiding? Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It fee ![Suelen R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suelen R.") SR Suelen R. Product Designer Information Technology and Services Mid-Market (51-1000 emp.) 12/13/2024 "Excellent Ease and Functionality, but the Cost Can Be High" 4.5/5 What do you like best about UserGuiding? I use UserGuiding for the company's platform onboarding, surveys, and launching new features, and I really like how it speeds up the process compared to front-end development, which would be very time-consuming. Additionally, the surveys have excellent visualization, with response rates that surpass those of a common form, like Google Forms. I love the platform's ease of use; it's simple to understand how to perform each task within UserGuiding, which greatly facilitates learning for new employees. The support offered is extremely fast; every time I needed assistance, I sent an email to the customer success manager, and he was always very helpful, resolving everything quickly and efficiently. I also greatly appreciate the number of features available in UserGuiding, which include guides, hotspots, surveys, segment creation, and setting limits for user presentation. The ease of initial setup is remarkable, allowing for quick application to products. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The cost is quite high, equivalent to a monthly employee's salary. We have already considered the possibility of hiring an employee to create guides and conduct research within our product with the amount we pay for UserGuiding. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to accelerate onboarding and launches. It simplifies the process that would be time-consuming on the front-end. The surveys have good visualization and provide better insights than forms. The product is easy to use, comprehensive, and customer support is efficient. Review collected by and hosted on G2.com. Show More 11/25/2025 Validated ReviewerIncentivizedSource: Seller inviteAI Translated AB amelie b. 11/24/2025 "Efficient Guidance with Responsive Support" 4/5 What do you like best about UserGuiding? I find UserGuiding incredibly useful for creating guides that help our users, who are veterinarians, to better understand our digital services. This tool significantly saves us time and money by allowing sales representatives to focus more on discussing product features rather than spending time on explaining platform usability. The tooltips and modals have excellent design, and the guides are easy to run once live. Although editing a guide can initially be complex, the final results are highly efficient. I also appreciate the support team, which is really reactive and helpful, making the overall process smoother even if the initial setup isn't the easiest. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation management is also not straightforward. For instance, once you enable the localization tab, editing the default language becomes difficult, and I dislike having to update all CSV files for each language to manage translations effectively. Additionally, the initial setup wasn't easy, though I appreciate the reactive and helpful support. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to simplify our complex services, saving time and money for our sales team to focus on product discussions. It effectively helps veterinarians understand our digital services better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andrea E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea E.") AE Andrea E. Senior Product Manager Hospital & Health Care Small-Business (50 or fewer emp.) 11/21/2025 "Effortless Onboarding, Budget-Friendly Solution" 4.5/5 What do you like best about UserGuiding? I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members have a smooth journey. It enables my customer service and support team to resolve user issues without needing engineering intervention, thus enhancing operational efficiency. The tool provides valuable user behavior data and survey insights, enabling us to gather impromptu feedback when necessary. I appreciate its easy installation and user-friendly nature, making it accessible for a small team like ours. The reasonable pricing structure has significantly reduced our software costs and administrative overhead. Integrating well with other software, UserGuiding allowed us to implement additional tools tailored to our specific needs, which collectively resulted in saving $14,000 annually. These integrations and the division of administrative responsibilities are particularly beneficial because, despite some feature overlaps, they allow the support team to use it as a dedicated tool for guiding users through friction points. Overall, UserGuiding has a low initial setup time, a cost-effective structure, and the necessary functionality to support our team's needs effectively. I switched from Pendo to UserGuiding primarily due to cost considerations, as Pendo did not meet our needs efficiently and required excessive administrative effort. UserGuiding is the perfect fit, offering the features we need at a fraction of the cost and administrative complexity. Therefore, I am very likely to recommend UserGuiding, rating it a 9 on the recommendation scale. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? UserGuiding is limited in its survey capacity, which requires me to use another tool for collecting longer, paid user feedback. Additionally, the user interface feels a bit chunky when used within our native platform. I would prefer surveys that can be easily embedded in emails and more customization options for embedding within native applications. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to streamline user onboarding, improve user journey, and handle support issues without engineering help, enabling cost savings and reducing our admin overhead. It integrates well with our tools, aiding in gathering feedback and analyzing user behavior. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ives L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ives L.") IL Ives L. UX / UI Designer Mid-Market (51-1000 emp.) 12/29/2025 "Intuitive, fast, and efficient" 4.5/5 What do you like best about UserGuiding? I like the ease of use and the speed to create guided flows without needing code. The interface is intuitive and allows for validating ideas and onboardings quickly. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Some visual customizations are limited and, depending on the plan, certain important features are restricted. In more complex projects, this may require alternative solutions. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding solves the problem of onboarding and feature adoption within the product, helping users better understand the system without relying heavily on support. This improves the user experience, reduces recurring questions, and saves the team's time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Dror S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dror S.") DS Dror S. VP of Customer Success Mid-Market (51-1000 emp.) 12/14/2025 "Effortless Guide Creation with UserGuiding" 4.5/5 What do you like best about UserGuiding? I really appreciate the ease of use that UserGuiding offers, especially how creating guides is a simple point-and-click process. I can easily customize the balloons and build comprehensive step-by-step guides. The browser extension is another standout feature, allowing me to test and evaluate guides without needing deep R&D support. The initial setup of UserGuiding was pretty straightforward and easy to install, which is a big plus. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I don't like the lack of native integration to Zendesk, which is the tool I'm using for support. They seem to be able to integrate with Intercom, but I wish they would provide integration to Zendesk as well. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding for quick onboarding and creating easy walkthroughs for complex features. It's simple to make guides that are easy to customize and test, thanks to the point-and-click process and browser extension. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Develyn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Develyn M.") DM Develyn M. product designer Mid-Market (51-1000 emp.) 7/25/2023 "Practical interaction guides to assist in the customer experience within the system." 5/5 What do you like best about UserGuiding? The ease of use, of creating guides even for new users, creating guides to instruct the client in an easy and intuitive way, always with usability guidelines. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I think there could be a way to move the RC button to wherever we think is best on the screen, because often these buttons on the side of the system end up going unnoticed; unfortunately, this is not possible yet. And also the reports for data analysis, this could be more practical within the userguiding, today to follow each created segment I need to go one by one and guide by guide to analyze all interactions. The service is super fast, but when we need to close the chat to validate something, returning to the conversation later has become more difficult. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Previously, we had a full team in the CS department to do low-touch onboarding. Through UserGuiding, we only have the tool's cost and can impact a larger number of customers; besides reducing costs, today we can have a range of materials and create segmentation for specific customers without hindering the usability for all customers. In addition to being able to instruct customers through the guides, we can conduct surveys with our base to understand the implementation of new integrations or features, achieving more accuracy in development. We can also point out new features to the customer without impacting their usability. Review collected by and hosted on G2.com. Show More 9/2/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated JF julia f. Mid-Market (51-1000 emp.) 6/8/2026 "Practical and Efficient to Increase Engagement" 5/5 What do you like best about UserGuiding? I like the practicality and centralization of media in UserGuiding. The initial setup was easy, which is always a big plus. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? could improve the segmentation and display rules Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to communicate updates, collect feedback, and teach features, which increases engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Luiza G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luiza G.") LG Luiza G. 12/18/2025 "Facilitate Onboardings, But Translation Needs to Improve" 4/5 What do you like best about UserGuiding? I like the ease of creating and editing guides in UserGuiding without needing to use code. This allows us to publish announcements without relying on the development team. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The translation is neither practical nor functional, and the localization presents bugs. The translation today is done manually through spreadsheets, line by line, and it is not practical if something needs to be edited or changed in the guide (because then I have to redo all the translation spreadsheets). The localization, even after being deactivated, does not allow the guide to be edited, requiring me to copy it and edit its copy. There could be more resources for searches on the platform and formats of guides. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to communicate features and onboardings without needing developers, which allows us to update and guide users about new features in a practical way. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated JO Juliana O. 11/13/2025 "Empowered Customer Communication, Effortless Implementation" 5/5 What do you like best about UserGuiding? I truly appreciate how easy UserGuiding is to use, particularly because of the control it offers me. The ability to precisely decide who receives announcements or surveys, when they are launched and ended, and where they appear on the screen, is incredibly valuable for my workflow. UserGuiding has drastically simplified our previously manual survey processes, allowing us to engage with our audience more strategically and efficiently. The data access it provides is outstanding; I can easily track who viewed the communications, how many responded, and their responses. This feature significantly enhances our customer engagement strategies, allowing me to identify and address any issues swiftly. It is also invaluable for managing maintenance notifications, enabling personalized communication with users regarding service interruptions. This capability strengthens our customer relationships by letting us offer tailored support during critical times. Additionally, the deployment of NPS and feature surveys through UserGuiding supports our product and onboarding teams, enhancing communication and learning experiences for our clients. Overall, UserGuiding profoundly enriches our operations by improving both internal workflows and customer interactions. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I wish I could do everything directly on the website instead of using the extension. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I find UserGuiding simplifies running NPS surveys and improves customer communication. It enhances feature releases and onboarding, providing valuable control over data and survey scheduling, ultimately boosting our customer relationship management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AB Arturo B. 12/19/2025 "Effortless Onboarding with Competitive Pricing" 4/5 What do you like best about UserGuiding? I like that UserGuiding was easy to set up, and the editing is not too hard. It's not obviously complicated and it has competitive pricing. I appreciate that targeting has been reliable and explainable inside the organization. I can rely on it showing up on all browsers. I also like that I can define different messages across different groups, such as different user roles or languages, and target my whitelabeled customers easily with the same solution. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to automate user onboarding and explain features, saving our startup from coding distraction and big investment. Its easy setup, competitive pricing, and reliable cross-browser targeting help us tailor messages to different user groups seamlessly. Review collected by and hosted on G2.com. 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