--- title: UserGuiding Reviews meta\_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 772 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 772 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserGuiding Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [(126 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [(78 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [(66 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [(60 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [(58 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [(28 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [(16 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [(14 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserGuiding ##### 1. Ease of Use Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [ See 126 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 2. Customer Support Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [ See 78 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) See Related User Reviews ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "UserGuiding Supercharges Onboarding and Boosts Customer Retention" What do you like about UserGuiding? I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features. With this tool, we have greatly reduced ##### 3. Easy Setup Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [ See 66 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) See Related User Reviews ![Yigal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yigal G.") YG Yigal G. Mid-Market (51-1000 emp.) 5.0/5 "Seamless NPS Management, Intuitive and Cost-Effective" What do you like about UserGuiding? I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that a JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ##### 4. Intuitive Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [ See 60 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 5. Helpful Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [ See 58 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ### 5 Cons or Disadvantages of UserGuiding ##### 1. Limited Customization Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [ See 28 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you dislike about UserGuiding? The analytics are basic and it has limited options for customizing more complex guides. MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 2. Missing Features Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) See Related User Reviews ![Hani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hani S.") HS Hani S. Mid-Market (51-1000 emp.) 5.0/5 "Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience" What do you dislike about UserGuiding? Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box opti MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 3. Mobile App Limitations Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) See Related User Reviews AB Arturo B. 4.0/5 "Effortless Onboarding with Competitive Pricing" What do you dislike about UserGuiding? Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. ![Rachael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael M.") RM Rachael M. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Product Marketing Tool" What do you dislike about UserGuiding? I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile ap ##### 4. Learning Curve Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [ See 16 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. 4.5/5 "Steep Learning Curve, But Incredibly Flexible and Effective" What do you dislike about UserGuiding? I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a AB amelie b. 4.0/5 "Efficient Guidance with Responsive Support" What do you dislike about UserGuiding? I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation ma ##### 5. Editing Difficulties Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [ See 14 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you dislike about UserGuiding? Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it JC Jack C. 4.5/5 "Fast Setup and User-Friendly Interface" What do you dislike about UserGuiding? Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It fee RB Rui B. Mid-Market (51-1000 emp.) 12/12/2025 "Easy Setup and Great Customer Support" 4/5 What do you like best about UserGuiding? I find that UserGuiding makes collecting customer feedback simple and effective. I also like how easy it is to set up and start using the product. Additionally, having reliable customer support every time we need assistance is a big plus. It's very easy to start a new project with UserGuiding and the support is consistently helpful. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Nothing to note Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to easily collect user feedback, measure NPS, and ensure customer satisfaction. It's very easy to set up and start using for new projects, plus the customer support is always there when needed. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 4/14/2026 Validated ReviewerIncentivizedSource: Seller invite ![deneth p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "deneth p.") DP deneth p. Product Development Engineer Small-Business (50 or fewer emp.) 9/26/2025 "Simple and Effective Tool for User Onboarding and Product Tours" 4.5/5 What do you like best about UserGuiding? What I like best about UserGuiding is how easy it is to create interactive onboarding flows, product tours, and tooltips without needing coding knowledge. It helps guide new users through features step by step, which improves adoption and reduces the number of support tickets. The drag-and-drop interface is straightforward, and the analytics feature makes it easy to measure how effective the guides are. Overall, it’s a great solution for improving user experience. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Although the tool is very useful, it can sometimes feel limited in customization compared to more advanced platforms. The design options for tooltips and walkthroughs could be more flexible to match brand guidelines. Also, if you’re working with a very complex product, setting up multiple guides can become a bit time-consuming. More integrations with third-party apps would also be a big plus. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding solves the problem of onboarding new users effectively and reducing confusion when using a product. It provides step-by-step guides, tooltips, and interactive walkthroughs that help users understand features quickly without relying heavily on support. This improves user adoption, reduces support tickets, and ensures a smoother experience for both new and existing users, ultimately saving time and increasing satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sidath P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sidath P.") SP Sidath P. Software Engineer Small-Business (50 or fewer emp.) 9/23/2025 "User-friendly tool for creating effective product walkthroughs and onboarding guides" 4.5/5 What do you like best about UserGuiding? The no-code builder is the standout feature. It allows anyone, regardless of technical background, to build polished product walkthroughs quickly. I especially like the personalization and segmentation options, which let us show the right guides to the right users at the right time. The analytics also provide a clear view of how users interact with the guides. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? While the platform is excellent overall, there are a few areas for improvement. The customization options for design could be more flexible, as they sometimes feel limited compared to custom-coded solutions. The reporting dashboard is helpful, but could benefit from more advanced filtering and exporting options. Additionally, pricing can be a bit high for smaller teams or startups. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding is helping us simplify the onboarding process for new users, which used to require a lot of manual support and training resources. By creating step-by-step product tours, checklists, and in-app messages, we’ve reduced the learning curve for our platform and improved user engagement. This has also cut down on repetitive support queries, saving time for both our customer success and product teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Batuhan .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Batuhan .") B Batuhan . Onboarding Specilaist Mid-Market (51-1000 emp.) 10/15/2025 "Longer-lasting customers with an educated and more informed user base" 5/5 What do you like best about UserGuiding? As the leader of the onboarding team, staying in touch with my customers after completing the onboarding steps makes my job easier. Userguiding truly makes me invincible in this step. Getting rid of traditional mailing systems has made our job easier, so that thousands of users can be informed about even the slightest bug, problem or promotion news. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? After logging in to the page where we create the guide, some slowness can increase the time it takes to create the guide. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Our onboarding team discusses many things in online meetings. Because we're in the service and logistics industry, there are so many details. These details can slip through the cracks when users are using our product, leading to frustration. Userguiding allows me to make visible and document many of the things I present during the training phase. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/22/2026 "Easy-to-Navigate Surveys That Deliver Actionable Insights" 4/5 What do you like best about UserGuiding? The responses for the survey that we have recently used in the app, have been easy to navigate and take actionable insights. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The initial set up felt slightly more complicated over the tool we were using before, but this is more powerful. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Gain insights from, and create signposting for new customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maiara R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maiara R.") MR Maiara R. 12/2/2025 "Ease in Creating Guides and Efficient Integrations" 5/5 What do you like best about UserGuiding? I really like the ease that UserGuiding offers in creating guides and quickly incorporating them into the product, adapting quickly to the user's reality. This platform removes the need for complicated development by a team of devs, which would be a complex and time-consuming process, especially with the continuous release of new features and weekly adjustments. This makes it extremely simple to use and constantly assists users, facilitating the workflow. Additionally, the ability to easily segment the bases is highly valuable, providing a more personalized approach for different sets of users. Another advantage I appreciate is the initial setup, which was very quick and easy, although we needed a front-end developer, the process was fast. UserGuiding really stands out for delivering great value, even if the price is considered high. The absence of an alternative tool with the same features at the same cost further reinforces its value. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The price is quite high, but it's still very worth it for what it delivers. We haven't found another tool with the same features for this price. Make the guides even more customizable. Many times I generate an image in Figma and then upload it to UserGuiding. I believe that the use of AI in this process would be very interesting. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to create modals and surveys without needing a development squad, saving time. It facilitates the quick creation of user-tailored guides, allowing for continuous feature releases without delay. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated MP Michael P. Head of customer success Small-Business (50 or fewer emp.) 9/11/2025 "Great System, User friendly and easy to use and support is great." 5/5 What do you like best about UserGuiding? Ease of Setup: Users praise UserGuiding for its straightforward setup process—no coding skills required. Improved Conversions: By highlighting key features in product tours, businesses have seen increased trial-to-paid conversion rates. Reduces Support Volume: Interactive guides and walkthroughs lead to fewer support tickets and a more efficient onboarding experience. Powerful Customization: Extensive design, placement, and segmentation options allow guides to be tailored for different user types and workflows. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? One challenge we’ve had with UserGuiding is the Rich Text Editor. When drafting Product Updates or Knowledge Base content, we’ve run into noticeable lag caused by re-rendering issues. While the team made some improvements, the update didn’t extend to the styled-components upgrade we had specifically requested at Trailight, which left our concerns only partly addressed. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Accelerates product adoption and shortens the time to value for both customers and internal teams. Decreases onboarding friction and user frustration by offering hands-on, step-by-step guidance in-app. Empowers non-technical staff to create and update onboarding flows without engineering support thanks to the no-code platform. Unifies onboarding, support, and feature education in a single interface—making it much easier to manage resources and optimize user experience. Offers real-time analytics that help identify where users struggle and which onboarding assets are most effective, allowing continuous optimization. Review collected by and hosted on G2.com. Show More 9/15/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emma M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma M.") EM Emma M. 12/2/2025 "User Onboarding with Great Support" 4/5 What do you like best about UserGuiding? I appreciate UserGuiding's ability to launch onboarding guides quickly without the need for direct coding into our application. This capability greatly speeds up the process and allows me to handle the setup independently. I like that I can enhance user experiences and notify users about specific features without needing backend coding or development knowledge. Additionally, the customer support chatbot feature is something I enjoy. The initial setup of UserGuiding was very quick, making the transition from our previous product smooth and efficient. Overall, these aspects collectively make UserGuiding a valuable tool by simplifying complex tasks and improving our workflow. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I dislike the fact that you have to save and then publish changes every time you make an edit. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to launch onboarding guides quickly without coding, improving user experiences. The product allows me to notify users of specific features and includes a helpful customer support chatbot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Small-Business (50 or fewer emp.) 11/27/2025 "Quick and Easy Implementation with Robust Features" 4.5/5 What do you like best about UserGuiding? UserGuiding offers a fast and straightforward solution for implementing user guides, product updates, knowledge bases, user surveys, and other engagement tools within your online application. Integrating it into our existing web-based app was simple—just by adding their JavaScript snippet to our site. After setup, enabling any of their engagement features through the web portal was both easy and efficient. The built-in tracking tools provide immediate insights into how users interact with your content, making it a valuable resource for daily use. I also found their customer support to be very responsive and attentive, always addressing my concerns promptly and following up to ensure everything was resolved. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? While the system does provide theme and branding customization options to help you align the appearance of its components with your website, I find that these customization features could be more comprehensive. For example, there is currently no way to fully customize Product Updates or Knowledge Base posts and articles. Additionally, I would appreciate it if the access control feature—which lets you set posts and articles as private or public—were included in all pricing plans, rather than being limited to the higher-tier options. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding is enabling us to quickly implement user guides that help our users navigate and get the most out of our software. It also lets us efficiently track how users are adopting new features. The capability to rapidly deploy product update announcements and knowledge base articles ensures that both our users and our documentation remain current and up-to-date. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Janelle K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janelle K.") JK Janelle K. Director of Operations & Project Leadership Small-Business (50 or fewer emp.) 12/12/2024 "Exactly what our SaaS company and users needed!" 5/5 What do you like best about UserGuiding? The flexibility of the product and we have been able to use it many ways to help ourselves and our customers. I also really appreciate that we pointed out the AI feature was not super functional on a mobile phone, but when we sent in our recommendations and notes the team quickly fixed it! Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I wish that it was easier to manage the guide pop ups and size so that it was consistent across all devices. Just when I think I have it right everywhere I get on the mobile and I can't tell. Maybe there needs to be a preview of all devices and portrait and landscape mode. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? It is helping us communicate in app with our users, so they can know where to turn for support, where we can post our product updates, where we can add new guides for new features. Review collected by and hosted on G2.com. 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