--- title: UserGuiding Reviews meta\_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 772 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 772 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserGuiding Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [(126 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [(78 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [(66 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [(60 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [(58 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [(28 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [(17 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [(16 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [(14 mentions)](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserGuiding ##### 1. Ease of Use Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. [ See 126 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 2. Customer Support Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. [ See 78 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews) See Related User Reviews ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "UserGuiding Supercharges Onboarding and Boosts Customer Retention" What do you like about UserGuiding? I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features. With this tool, we have greatly reduced ##### 3. Easy Setup Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. [ See 66 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833677&qs=pros-and-cons#reviews) See Related User Reviews ![Yigal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yigal G.") YG Yigal G. Mid-Market (51-1000 emp.) 5.0/5 "Seamless NPS Management, Intuitive and Cost-Effective" What do you like about UserGuiding? I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that a JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ##### 4. Intuitive Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. [ See 60 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1833215&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you like about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ##### 5. Helpful Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. [ See 58 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835098&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you like about UserGuiding? I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any co ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 4.5/5 "Time-Saving Tool with Easy Setup" What do you like about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don' ### 5 Cons or Disadvantages of UserGuiding ##### 1. Limited Customization Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. [ See 28 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "Effortless Onboarding with Minor Analytics Limitations" What do you dislike about UserGuiding? The analytics are basic and it has limited options for customizing more complex guides. MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 2. Missing Features Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews) See Related User Reviews ![Hani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hani S.") HS Hani S. Mid-Market (51-1000 emp.) 5.0/5 "Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience" What do you dislike about UserGuiding? Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box opti MF Matt F. Small-Business (50 or fewer emp.) 4.0/5 "UserGuiding really improves our in-app training" What do you dislike about UserGuiding? Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a lar ##### 3. Mobile App Limitations Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. [ See 17 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835407&qs=pros-and-cons#reviews) See Related User Reviews AB Arturo B. 4.0/5 "Effortless Onboarding with Competitive Pricing" What do you dislike about UserGuiding? Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. ![Rachael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachael M.") RM Rachael M. Small-Business (50 or fewer emp.) 4.0/5 "Easy-to-Use Product Marketing Tool" What do you dislike about UserGuiding? I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile ap ##### 4. Learning Curve Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. [ See 16 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney S.") CS Courtney S. 4.5/5 "Steep Learning Curve, But Incredibly Flexible and Effective" What do you dislike about UserGuiding? I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a AB amelie b. 4.0/5 "Efficient Guidance with Responsive Support" What do you dislike about UserGuiding? I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation ma ##### 5. Editing Difficulties Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. [ See 14 mentions ](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835133&qs=pros-and-cons#reviews) See Related User Reviews JL Jens L. 4.0/5 "Effortlessly Guides Users with Intuitive Setup" What do you dislike about UserGuiding? Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it JC Jack C. 4.5/5 "Fast Setup and User-Friendly Interface" What do you dislike about UserGuiding? Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It fee ![Simon Peter L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon Peter L.") SL Simon Peter L. operations specialist Small-Business (50 or fewer emp.) 7/17/2024 "Effortless Onboarding with Reliable Support" 4.5/5 What do you like best about UserGuiding? I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to onboard new clients and announce product updates within the platform. It solves product feature adoption and client engagement challenges while providing easy-to-create guides, reliable support, and satisfaction surveys for valuable feedback. Review collected by and hosted on G2.com. Show More 11/17/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Camila P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camila P.") CP Camila P. Product Manager Mid-Market (51-1000 emp.) 11/16/2025 "Ease of Use and Diverse Features Impress" 5/5 What do you like best about UserGuiding? I love the ease of use, the fact that they have a well-structured knowledge base with clear steps for implementing features. I also really like the number of different features that exist and enable the company to communicate with our customer base. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? I think some things could have a greater possibility of customization, for example, I conducted a satisfaction survey and there was no way to include an introduction to start the survey. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? The biggest problem I was facing was the lack of documentation for the updates of my products. We sent out update notices, however, our tool was not robust enough, causing a large portion of customers not to see the notice before the update. The other point, also related, is that the next notice always overwrote the previous one, causing us to lose the history. Now, besides the notice "popping up" on the user's screen, regardless of which screen they are on, I also have a page organized by tags related to the different products, with all the information related to my updates. Additionally, there is a satisfaction survey on the updates page and we had 100% positive feedback, suggestions for improvements which we are already working on, but the customers are very engaged with us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Catherine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine L.") CL Catherine L. Adminstrator Small-Business (50 or fewer emp.) 11/10/2025 "Effortless Onboarding Creation with Intuitive UI and Powerful Analytics" 5/5 What do you like best about UserGuiding? UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding helped us reduce the amount of time and effort needed to onboard new users into our product. Before this, onboarding required manual guidance and documentation that users often skipped. With UserGuiding, we can walk users through features step-by-step directly in the app, which improved activation and reduced support questions. It allows us to update onboarding flows quickly without needing developer involvement, so our team can iterate and launch improvements fast. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite VR Vishnu R. Software Engineer Small-Business (50 or fewer emp.) 11/4/2025 "Good set of options. Need more features within those." 3.5/5 What do you like best about UserGuiding? The number of options available to get started is impressive. It helps to get started with the app pretty decently quickly. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? - Developer documentation can be improved with examples. - The UX while using the app can be improved as well. - If I have changed multiple guides/surverys/checklists. There is no way for me to publish only one of those. Instead the publish button publishes all changes. This is pretty annoying as we might change few things and cannot publish until every changed thing is completely ready. - Can we have environments options? I want to use publish a guide to both dev and prod environments then later make changes to it and publish it to dev while prod uses the old guide. This is really helpful as we change our UI and release it to dev first. Later to prod. To achieve this, I am currently maintaining duplicate guides and updating both as and when needed. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? We use userguiding as onboarding tool - to show guides for new users, and checklists to give users some basic idea of the app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JL Jens L. 2/9/2026 "Effortlessly Guides Users with Intuitive Setup" 4/5 What do you like best about UserGuiding? I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on user experience, like advising not to use too many steps, and overall, the steps are easy to set up. The initial setup of UserGuiding was relatively easy, which made the onboarding process smooth. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it knows what I want to do. It would be handy if there was auto-save so I don't have to click save before going back to the steps overview. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to create guides for our B2B platform, helping with tutorials for new features, bug fixes, and surveys. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Srinivas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivas N.") SN Srinivas N. 1/15/2026 "Time-Saving Tool with Easy Setup" 4.5/5 What do you like best about UserGuiding? I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don't have to join calls with each and every customer to help them with configuration. I really like the ease of setup and how smoothly it works. The support agent on the portal is very helpful too! To create a guide, all I need to do is add URL details, triggers, and templates, and I can train any of my team members on creating guides in less than 10 minutes and get the job done. The initial setup took around 30 minutes, which I find reasonable. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? For some portals with large codes, UserGuiding codes load at the end. Some customers do not have the patience to wait for a second or two and start complaining about it. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding saves us time and cost by eliminating the need for calls with customers for configurations. It's easy to set up, letting me train team members in minutes to create guides, improving efficiency significantly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nadxielly S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadxielly S.") NS Nadxielly S. Small-Business (50 or fewer emp.) 5/25/2026 "Useful but Complex Guides, Accelerate the Onboarding" 4/5 What do you like best about UserGuiding? I like how UserGuiding manages the onboarding process, all in one place, which avoids taking time away from the development team. I appreciate the guides, although they are a bit complex, along with the manuals, the resource center, and the KPIs, which are valuable tools for me. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The guides are very complicated and the hotspots need improvements to be more interactive. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? UserGuiding simplifies the onboarding process, centralizing everything in one place and preventing the development team from wasting time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Keith D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith D.") KD Keith D. Customer Success Manager Small-Business (50 or fewer emp.) 5/13/2026 "User-Friendly with Customizable UI Options" 3.5/5 What do you like best about UserGuiding? I like the ability to quickly adjust visual components in UserGuiding without needing to get a developer involved. It offers quite a few options to customize the UI. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? There were a lot of settings that needed adjusting and then to save you need to save and then publish, you can also navigate away and lose your changes without any prompt preventing you from doing so. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? I use UserGuiding to train first-time users and notify them of updates. It helps inform end users when we've only trained stakeholders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Mateus S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateus S.") MS Mateus S. Analista de Marketing Enterprise (\> 1000 emp.) 1/12/2026 "Practical tool for onboarding and communication in the product" 4.5/5 What do you like best about UserGuiding? The ease of creating tours, tooltips, and checklists without needing development. The interface is intuitive and allows for quick idea validation, which greatly helps in the day-to-day of product management. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? Visual customization is somewhat limited in some scenarios and, depending on the complexity of the flow, the organization of the guides can become confusing. It may also require some care to avoid cluttering the user experience. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Solve the problem of onboarding and communication of new features within the product, reducing dependency on the development and support teams. This helps to accelerate testing, decrease recurring user questions, and improve feature adoption. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Diovana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diovana S.") DS Diovana S. UX Designer Enterprise (\> 1000 emp.) 10/9/2025 "I am a new user, I am still learning to use the tool." 5/5 What do you like best about UserGuiding? I see that I can solve problems quickly, without needing development. I am a UX Designer and when we can solve a user's problem through tours, it's great. I like to be able to test the flow before putting it into production, that way, it's possible to validate with those involved. I find the tool easy to use but I still have difficulties in setting up the guidings. Review collected by and hosted on G2.com. What do you dislike about UserGuiding? The customization options seem limited or very basic to me. The templates, modals... I don't have much flexibility to change them. The learning curve is also a bit complicated, I always need help from more experienced users. Review collected by and hosted on G2.com. What problems is UserGuiding solving and how is that benefiting you? Product onboarding, maintenance notices, and news alerts on the platform. There are products where the experience is broken, and with the help of UserGuiding, I can mitigate this by teaching the user how to perform tasks quickly and without development. It is also interesting when we use the tool's metrics to measure results, as this helps me create good experiences based on these metrics. Review collected by and hosted on G2.com. 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